Empress Care Center

Empress Care Center is a Nursing Home in California

Empress Care Center is a Nursing Home in California

Empress Care Center

1299 S Bascom Ave, San Jose, CA 95128 View Map

Empress Care Center is a Nursing Home in California

Empress Care Center is a Nursing Home in California

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Overview of Empress Care Center

Empress Care Center, located on Bascom Avenue in San Jose, offers high-quality skilled nursing care with a team of over 100 dedicated staff members. They provide a range of services, including support staff and LVNs, who specialize in stroke recovery, wound care, diabetic management, and post-surgical care. They also offer top-notch physical, occupational, and speech therapy services to help residents regain their independence.
In addition to their medical services, Empress Care Center also provides innovative activity programs, laundry services, and balanced meals. They offer access to podiatry, dental, and vision services as well, making sure residents’ overall health and wellbeing is taken care of. This home strives to create a sense of community where residents can connect with one another and form meaningful relationships. Whether you or your loved one requires short-term or long-term care, Empress Care Center has everything you need to ensure worry-free days.

+1 408-287-0616

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 4.51/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
5/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 67

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the California average
Occupancy rate 70.9%
Residents per day (avg) 48
Occupancy rate
70.9%
Residents per day (avg)
48

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

49% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

21% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

30% of new residents, often for long-term daily care.

Typical stay 2 years

Finances and operations

Proprietary home
Corporation
Home revenue
$8.1M
Profit
$278.8K
Proprietary home Corporation
Home revenue
$8,117,152.00
Profit
$278,781.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.3M
40.2% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.6M
Total costs $7.8M
Walk Score
Walk Score: 78 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Types of Care at Empress Care Center

Nursing Home Hospice Care Respite Care
Contact Empress Care Center

Comparison Chart

The information below is reported by the California Department of Social Services and Department of Public Health.
Compare Nursing Homes around San Jose
Mission Skilled Nursing & Subacute Center
SNF

Nursing Homes 24/7 care needed

Santa Clara
133
No
-
69
-
84.4%
$32,322,484.00
$10,826,545.00
33.5%
117.60
5/5
4.0851
4/5
4/5
5/5
A Grace Subacute & Skilled Care
SNF

Nursing Homes 24/7 care needed

San Jose
166
No
A+
74
ADELMAN, JASON
66.6%
$25,148,254.00
$9,937,439.00
39.5%
102.30
4/5
3.3965
3/5
4/5
5/5
San Jose Healthcare & Wellness Center
HC

Hospice Care

SNF

Nursing Homes 24/7 care needed

San Jose
58
No
A+
84
CARSON, LESLIE
88.3%
$14,157,340.00
$5,187,705.00
36.6%
50.60
4/5
3.9344
3/5
3/5
5/5
Empress Care Center
HC

Hospice Care

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

San Jose
67
No
A+
78
DIEBOLD, CORY
70.9%
$7,113,242.00
$3,263,225.00
45.9%
47.70
4/5
4.5055
2/5
5/5
5/5
Almaden Health & Rehab Center
HC

Hospice Care

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

San Jose
77
No
-
68
ALMADEN HOLDING COMPANY GP LLC
91.2%
$15,435,458.00
$4,662,104.00
30.2%
68.40
3/5
4.6087
3/5
4/5
4/5

Places of interest near Empress Care Center

Address 4.8 miles from city center

Address 1299 S Bascom Ave, San Jose, CA 95128

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

83
Total Staff
59
Employees
24
Contractors
21,109
Total Hours (Quarter)
33
Avg Staff/Day
7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse47.2 Yes
Licensed Practical Nurse127.1 Yes
Certified Nursing Assistant367.1 Yes
Staff by Category
Administration
3 staff
7.2hs shift avg
Nursing Staff
55 staff
7.2hs shift avg
Physicians & Practitioners
5 staff
10.7hs shift avg
Therapy Services
12 staff
3.3hs shift avg
Activities & Recreation
1 staff
4.9hs shift avg
Social Services
1 staff
1hs shift avg
Dietary Services
4 staff
7hs shift avg
Other Services
2 staff
8hs shift avg
Contractor Analysis
16.6%
of total hours from contractors
3,498 contractor hours this quarter
Certified Nursing Assistant: 2 Occupational Therapy Aide: 1 Licensed Practical Nurse: 1 Registered Nurse: 2 Administrator: 1 Clinical Nurse Specialist: 3 Physical Therapy Assistant: 4 Therapeutic Recreation Specialist: 1 Respiratory Therapy Technician: 3 Medical Director: 1 Occupational Therapy Assistant: 3 Qualified Social Worker: 1 Speech Language Pathologist: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant3423610,94391100%7.1
Licensed Practical Nurse111123,12191100%7.1
Registered Nurse2241,45191100%7.2
Administrator1121,0516774%8
Clinical Nurse Specialist0339997279%13
RN Director of Nursing3038337077%8.1
Nurse Practitioner2025286369%8
Dietitian1014656167%7.6
Dental Services Staff2024245358%8
Other Dietary Services Staff3033725358%6.4
Physical Therapy Assistant0443686673%3.2
Respiratory Therapy Technician0331355358%2.4
Occupational Therapy Aide0111292527%5.2
Speech Language Pathologist0111193538%3.4
Medical Director011692426%2.9
Therapeutic Recreation Specialist011641314%4.9
Occupational Therapy Assistant033371011%3.7
Qualified Social Worker011111%1

Health Inspection History

Source: CMS Health Citations (Sep 2022 – Apr 2025)

4
Inspections
44
Total Citations
0
Critical (J-L)
0
Serious (G-I)
11
Citations/Inspection
Apr 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
44
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Pharmacy Services
10
23% of total
Quality of Life & Care
9
20% of total
Infection Control
4
9% of total
Resident Rights
3
7% of total
Environmental
3
7% of total
Administration
1
2% of total
Citation Sources
Standard Inspections 43
Complaint Investigations 1
State Comparison (CA)
Citations
44
California average: 50.2
Critical Citations
0
California average: 0.4
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Apr 28, 2025 F AdministrationF0836 Corrected
Apr 28, 2025 E EnvironmentalF0908 Corrected
Apr 28, 2025 E Infection ControlF0880 Corrected
Apr 28, 2025 F NutritionF0804 Corrected
Apr 28, 2025 F NutritionF0812 Corrected
Apr 28, 2025 D PharmacyF0755 Corrected
Apr 28, 2025 D PharmacyF0756 Corrected
Apr 28, 2025 D PharmacyF0758 Corrected
Apr 28, 2025 D Quality of CareF0684 Corrected
Apr 28, 2025 D Quality of CareF0695 Corrected
Apr 28, 2025 F Quality of CareF0700 Corrected
Apr 28, 2025 D Care PlanningF0656 Corrected
Apr 28, 2025 E Resident RightsF0578 Corrected
Oct 16, 2024 D Abuse/NeglectF0609 Corrected
Dec 22, 2023 D EnvironmentalF0909 Corrected
Dec 22, 2023 E Infection ControlF0880 Corrected
Dec 22, 2023 D Infection ControlF0883 Corrected
Dec 22, 2023 D NutritionF0806 Corrected
Dec 22, 2023 D NutritionF0812 Corrected
Dec 22, 2023 D PharmacyF0758 Corrected
Dec 22, 2023 D PharmacyF0759 Corrected
Dec 22, 2023 D PharmacyF0761 Corrected
Dec 22, 2023 D Quality of CareF0684 Corrected
Dec 22, 2023 E Quality of CareF0700 Corrected
Dec 22, 2023 D Care PlanningF0645 Corrected
Dec 22, 2023 D Care PlanningF0656 Corrected
Dec 22, 2023 E Resident RightsF0578 Corrected
Sep 02, 2022 D EnvironmentalF0921 Corrected
Sep 02, 2022 E Infection ControlF0880 Corrected
Sep 02, 2022 E NutritionF0803 Corrected
Sep 02, 2022 E NutritionF0812 Corrected
Sep 02, 2022 D NutritionF0813 Corrected
Sep 02, 2022 E PharmacyF0756 Corrected
Sep 02, 2022 D PharmacyF0757 Corrected
Sep 02, 2022 D PharmacyF0758 Corrected
Sep 02, 2022 E PharmacyF0759 Corrected
Sep 02, 2022 D Quality of CareF0684 Corrected
Sep 02, 2022 D Quality of CareF0686 Corrected
Sep 02, 2022 D Quality of CareF0689 Corrected
Sep 02, 2022 D Quality of CareF0695 Corrected
Sep 02, 2022 D Care PlanningF0637 Corrected
Sep 02, 2022 D Care PlanningF0640 Corrected
Sep 02, 2022 E Care PlanningF0656 Corrected
Sep 02, 2022 D Resident RightsF0622 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Individual
Resident Census by Payment Source
50 Total Residents
Medicare 4 (8%)
Medicaid 37 (74%)
Private Pay/Other 9 (18%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
7.8 Score
17% worse than avg California avg: 6.6

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
11.3 Score
Near average California avg: 11.3

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
11.3%
Lost Too Much Weight
7.4%
Urinary Tract Infection
0.0%
Depressive Symptoms
0.0%
Falls with Major Injury
1.3%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
0.9%
Walking Ability Worsened
13.0%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
6.0%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
9.6%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
99.3% 6% better than avg California: 94.0%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.0% 100% better than avg California: 1.5%
Influenza Vaccine
98.7% 6% better than avg California: 93.2%

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Claim What’s Yours: Financial Aid for California Seniors

Program
State Program Name
Eligibility
Benefits
Multipurpose Senior Services Program
MSSP (Medi-Cal Waiver)
  • General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • CA Specifics: County-managed; waitlists possible.
  • Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
  • General: Age 65+, California resident, Medicaid-eligible or low-income.
  • Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
  • Asset Limits: $2,000 (individual).
  • CA Specifics: Can hire family as caregivers.
  • Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
  • General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
  • Income Limits: ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual).
  • CA Specifics: Available in 38 counties; waitlists common.
  • Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
  • General: Age 62+, California resident, own and live in home, 40% equity.
  • Income Limits (2025): ~$51,500/year (household, adjusted annually).
  • Asset Limits: Equity-based; no strict asset cap.
  • CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
  • Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
CA ALW
  • General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
  • Income Limits: ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual).
  • CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
  • Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
CA CARES
  • General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits: Not applicable; need-based.
  • CA Specifics: High demand in urban areas; complements IHSS respite.
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
  • General: Age 60+ priority, California resident, low-income, utility/heating need.
  • Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
  • Asset Limits: Not applicable; income-focused.
  • CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
  • Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).

Claim What’s Yours Financial Aid for California Seniors

MSSP (Medi-Cal Waiver)

Multipurpose Senior Services Program

Requirements:
  • General:
    Age 65+, California resident, Medi-Cal eligible, nursing home risk.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • CA Specifics:
    County-managed; waitlists possible.
Benefits without Contact:
  • Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
California IHSS

In-Home Supportive Services (IHSS)

Requirements:
  • General:
    Age 65+, California resident, Medicaid-eligible or low-income.
  • Income Limits:
    ~$1,732/month (individual, Medi-Cal threshold).
  • Asset Limits:
    $2,000 (individual).
  • CA Specifics:
    Can hire family as caregivers.
Benefits without Contact:
  • Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
CA MSSP

Multipurpose Senior Services Program (MSSP)

Requirements:
  • General:
    Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
  • Income Limits:
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual).
  • CA Specifics:
    Available in 38 counties; waitlists common.
Benefits without Contact:
  • Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
CA PTP

Property Tax Postponement Program (PTP)

Requirements:
  • General:
    Age 62+, California resident, own and live in home, 40% equity.
  • Income Limits (2025):
    ~$51,500/year (household, adjusted annually).
  • Asset Limits:
    Equity-based; no strict asset cap.
  • CA Specifics:
    Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
  • Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
CA ALW

Assisted Living Waiver (ALW)

Requirements:
  • General:
    Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
  • Income Limits:
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual).
  • CA Specifics:
    Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
  • Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
CA CARES

California CARES Program

Requirements:
  • General:
    Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits:
    No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits:
    Not applicable; need-based.
  • CA Specifics:
    High demand in urban areas; complements IHSS respite.
Benefits without Contact:
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
CA LIHEAP

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ priority, California resident, low-income, utility/heating need.
  • Income Limits (2025):
    ~$2,510/month (200% of poverty level, individual).
  • Asset Limits:
    Not applicable; income-focused.
  • CA Specifics:
    High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
  • Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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