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Nursing Home in San Jose

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Empress Care Center

Nursing Home in San Jose

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Empress Care Center

1299 S Bascom Ave, San Jose, CA 95128 View map
Overview of Empress Care Center

Empress Care Center, located on Bascom Avenue in San Jose, offers high-quality skilled nursing care with a team of over 100 dedicated staff members. They provide a range of services, including support staff and LVNs, who specialize in stroke recovery, wound care, diabetic management, and post-surgical care. They also offer top-notch physical, occupational, and speech therapy services to help residents regain their independence.
In addition to their medical services, Empress Care Center also provides innovative activity programs, laundry services, and balanced meals. They offer access to podiatry, dental, and vision services as well, making sure residents’ overall health and wellbeing is taken care of. This home strives to create a sense of community where residents can connect with one another and form meaningful relationships. Whether you or your loved one requires short-term or long-term care, Empress Care Center has everything you need to ensure worry-free days.

(408) 287-0616

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
4/5
California average: 3.6/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
California average: 3.2/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
5/5
California average: 3.5/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
California average: 4.3/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 30m per day

This home provides 3% more nursing time per resident than the California average.

California average: 4h 23m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 39m per day 39m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 34m per day 2h 39m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 44m per day 4h 5m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 5m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 26m per day 30m per day 29m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 67

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the California average
Occupancy rate 70.9%
Residents per day (avg) 48
Occupancy rate
70.9%
Residents per day (avg)
48

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

49% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

21% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

30% of new residents, often for long-term daily care.

Typical stay 2 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$8.1M
Profit
$278.8K
Privately-owned community Operated by a business corporation.
Home revenue
$8,117,152.00
Profit
$278,781.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.3M
40.2% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.6M
Total costs $7.8M
Walk Score
Walk Score: 78 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Types of Care at Empress Care Center

Nursing Home Hospice Care Respite Care
Contact Empress Care Center

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Health Inspection History

Inspections
Total health inspections 4

California average 12.5


Last Health inspection on Apr 2025

Total health citations 44

California average 50.2

Citations per inspection
11

California average 4.65


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

43 of 44 citations resulted from standard inspections; and 1 of 44 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than California average

California average: 0.4


Serious Health citations More info 0
100% better than California average

California average: 1

0 critical citations More info California average: 0.4

0 serious citations More info California average: 1

44 moderate citations More info California average: 47.2

0 minor citations More info California average: 1.5
Citations history (last 3 years)
Administration moderate citation Info Issues related to how the facility is managed, including policies, procedures, and compliance with regulations. Apr 28, 2025
Corrected

Environmental moderate citation Info Issues related to building safety, cleanliness, maintenance, and overall living conditions. Apr 28, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Apr 28, 2025
Corrected

Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. Apr 28, 2025
Corrected

Compare Nursing Homes around San Jose The information below is reported by the California Department of Social Services and Department of Public Health.

5 facilities compared · CMS & CA Dept. of Health data · Updated Apr 2026

Filter by care type
Mission Skilled Nursing & Subacute Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Santa Clara (Cory)
133
84.4%
0%
4.09
+94%
-3%
0
36
4.5
2
118
-
69
-
$32.3M
$10.8M
33.5%
55645
A Grace Subacute & Skilled Care
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

San Jose (Castlemont)
166
66.6%
-21%
3.40
+98%
-20%
0
48
6.0
0
102
A+
74
Adelman, Jason
$25.1M
$9.9M
39.5%
56376
San Jose Healthcare & Wellness Center
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

San Jose (Central San Jose)
58
88.3%
+4%
3.93
+12%
-7%
0
42
4.2
1
51
A+
84
Carson, Leslie
$14.2M
$5.2M
36.6%
55388
Empress Care Center
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

San Jose (Willow Glen)
67
70.9%
-16%
4.51
-44%
+7%
0
44
11.0
0
48
A+
78
Diebold, Cory
$7.1M
$3.3M
45.9%
56026
Almaden Health & Rehab Center
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

San Jose (Blossom Crest)
77
91.2%
+8%
4.61
-30%
+9%
0
38
3.8
0
68
-
68
Almaden Holding Company Gp Llc
$15.4M
$4.7M
30.2%
56058

Places of interest near Empress Care Center

Address 4.8 miles from city center — 1.58 miles to nearest hospital (SOAR)

Address 1299 S Bascom Ave, San Jose, CA 95128

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 83
Employees 59
Contractors 24
Staff to resident ratio 1.66:1
1659900% better than California average

California average ratio: 0.00:1

Avg staff/day 33
Average shift 7 hours
9% worse than California average

California average: 7.7 hours

Total staff hours (quarter) 21,109
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 4
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.2 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 12
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.1 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 36
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.1 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

16.6%

3,498 contractor hours this quarter

Physical Therapy Assistant: 4 Clinical Nurse Specialist: 3 Respiratory Therapy Technician: 3 Occupational Therapy Assistant: 3 Certified Nursing Assistant: 2 Registered Nurse: 2 Occupational Therapy Aide: 1 Licensed Practical Nurse: 1 Administrator: 1 Therapeutic Recreation Specialist: 1 Medical Director: 1 Qualified Social Worker: 1 Speech Language Pathologist: 1
Staff by category
Certified Nursing Assistant3423610,94391100%7.1
Licensed Practical Nurse111123,12191100%7.1
Registered Nurse2241,45191100%7.2
Administrator1121,0516774%8
Clinical Nurse Specialist0339997279%13
RN Director of Nursing3038337077%8.1
Nurse Practitioner2025286369%8
Dietitian1014656167%7.6
Dental Services Staff2024245358%8
Other Dietary Services Staff3033725358%6.4
Physical Therapy Assistant0443686673%3.2
Respiratory Therapy Technician0331355358%2.4
Occupational Therapy Aide0111292527%5.2
Speech Language Pathologist0111193538%3.4
Medical Director011692426%2.9
Therapeutic Recreation Specialist011641314%4.9
Occupational Therapy Assistant033371011%3.7
Qualified Social Worker011111%1
36 Certified Nursing Assistant
% of Days 100%
12 Licensed Practical Nurse
% of Days 100%
4 Registered Nurse
% of Days 100%
2 Administrator
% of Days 74%
3 Clinical Nurse Specialist
% of Days 79%
3 RN Director of Nursing
% of Days 77%
2 Nurse Practitioner
% of Days 69%
1 Dietitian
% of Days 67%
2 Dental Services Staff
% of Days 58%
3 Other Dietary Services Staff
% of Days 58%
4 Physical Therapy Assistant
% of Days 73%
3 Respiratory Therapy Technician
% of Days 58%
1 Occupational Therapy Aide
% of Days 27%
1 Speech Language Pathologist
% of Days 38%
1 Medical Director
% of Days 26%
1 Therapeutic Recreation Specialist
% of Days 14%
3 Occupational Therapy Assistant
% of Days 11%
1 Qualified Social Worker
% of Days 1%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
50 residents
Residents by payment source
Medicare
4 residents (8%)
Medicaid
37 residents (74%)
Private pay or other
9 residents (18%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 7.8
17% worse than California average

California average: 6.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 11.3
In line with California average

California average: 11.3

Long-stay resident measures
Significantly above average California avg: 4.3 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 11.3%
In line with California average

California average: 11.1%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 13.0%
8% worse than California average

California average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 9.6%
15% better than California average

California average: 11.3%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.3%
24% better than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 6.0%
21% worse than California average

California average: 5.0%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than California average

California average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 7.4%
76% worse than California average

California average: 4.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than California average

California average: 6.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 0.9%
91% better than California average

California average: 10.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with California average

California average: 98.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with California average

California average: 98.2%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.69
69% better than California average

California average: 2.25

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.91
43% better than California average

California average: 1.59

Short-stay resident measures
Above average California avg: 3.5 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.3%
6% better than California average

California average: 94.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than California average

California average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 98.7%
6% better than California average

California average: 93.2%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 35.8%
54% worse than California average

California average: 23.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 13.3%
19% worse than California average

California average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 2.8%
261% worse than California average

California average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 71.4%
33% better than California average

California average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 53.0%
5% better than California average

California average: 50.6%

Guides for Better Senior Living

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+, California resident, Medi-Cal eligible, nursing home risk.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

In-Home Supportive Services (IHSS)

California IHSS

Age 65+, California resident, Medicaid-eligible or low-income.

~$1,732/month (individual, Medi-Cal threshold).

$2,000 (individual).

Can hire family as caregivers.

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 38 counties; waitlists common.

Property Tax Postponement Program (PTP)

CA PTP

Age 62+, California resident, own and live in home, 40% equity.

~$51,500/year (household, adjusted annually).

Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

California CARES Program

CA CARES

Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Low-Income Home Energy Assistance Program (LIHEAP)

CA LIHEAP

Age 60+ priority, California resident, low-income, utility/heating need.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in inland/coastal extremes; weatherization capped at $5,000/home.

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