Total health inspections
4
California average 12.5
Last Health inspection on Apr 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Empress Care Center
Nursing Home
Empress Care Center
Nursing Home
Overview of Empress Care Center
Empress Care Center, located on Bascom Avenue in San Jose, offers high-quality skilled nursing care with a team of over 100 dedicated staff members. They provide a range of services, including support staff and LVNs, who specialize in stroke recovery, wound care, diabetic management, and post-surgical care. They also offer top-notch physical, occupational, and speech therapy services to help residents regain their independence.
In addition to their medical services, Empress Care Center also provides innovative activity programs, laundry services, and balanced meals. They offer access to podiatry, dental, and vision services as well, making sure residents’ overall health and wellbeing is taken care of. This home strives to create a sense of community where residents can connect with one another and form meaningful relationships. Whether you or your loved one requires short-term or long-term care, Empress Care Center has everything you need to ensure worry-free days.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
67
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
70.9%
Residents per day (avg)
48
Occupancy rate
70.9%
Residents per day (avg)
48
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
3 - 4 months
Private pay
21% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
30% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Proprietary home
Corporation
Home revenue
$8.1M
Profit
$278.8K
Proprietary home
Corporation
Home revenue
$8,117,152.00
Profit
$278,781.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$7.8M
Walk Score: 78 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Types of Care at Empress Care Center
Nursing Home
Hospice Care
Respite Care
Compare Nursing Homes around San Jose
The information below is reported by the California Department of Social Services and Department of Public Health.
Mission Skilled Nursing & Subacute Center
+94%
-3%
SNF
Nursing Homes 24/7 care needed
Santa Clara (Cory)
133
No
-
69
-
84.4%
$32,322,484.00
$10,826,545.00
33.5%
117.60
4.0851
36
2
+94%-3%
0%
A Grace Subacute & Skilled Care
+98%
-20%
-21%
SNF
Nursing Homes 24/7 care needed
San Jose (Castlemont)
166
No
A+
74
ADELMAN, JASON
66.6%
$25,148,254.00
$9,937,439.00
39.5%
102.30
3.3965
48
-
+98%-20%-21%
San Jose Healthcare & Wellness Center
+12%
-7%
+4%
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
San Jose (Central San Jose)
58
No
A+
84
CARSON, LESLIE
88.3%
$14,157,340.00
$5,187,705.00
36.6%
50.60
3.9344
42
1
+12%-7%+4%
Empress Care Center
-44%
+7%
-16%
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
RC
Respite Care
San Jose (Willow Glen)
67
No
A+
78
DIEBOLD, CORY
70.9%
$7,113,242.00
$3,263,225.00
45.9%
47.70
4.5055
44
-
-44%+7%-16%
Almaden Health & Rehab Center
-30%
+9%
+8%
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
RC
Respite Care
San Jose (Blossom Crest)
77
No
-
68
ALMADEN HOLDING COMPANY GP LLC
91.2%
$15,435,458.00
$4,662,104.00
30.2%
68.40
4.6087
38
-
-30%+9%+8%
Mission Skilled Nursing & Subacute Center
Type of care:
SNF
Community:
Santa Clara (Cory)
Bed Count:
133
Pets Allowed:
No
CCN:
55645
Occupancy:
84.4%
Home Revenue:
$32,322,484.00
Payroll Costs:
$10,826,545.00
Payroll %:
33.5%
Avg Residents/Day:
117.60
Overall Rating:
Adj Nurse Hours:
4.0851
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
36
Severe Citations:
2
RN share vs State Avg:
+94%
+94%
Staffing vs State Avg:
-3%
-3%
Occupancy vs State Avg:
0%
A Grace Subacute & Skilled Care
Type of care:
SNF
Community:
San Jose (Castlemont)
Bed Count:
166
Pets Allowed:
No
Operator:
ADELMAN, JASON
CCN:
56376
Occupancy:
66.6%
Home Revenue:
$25,148,254.00
Payroll Costs:
$9,937,439.00
Payroll %:
39.5%
Avg Residents/Day:
102.30
Overall Rating:
Adj Nurse Hours:
3.3965
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
48
RN share vs State Avg:
+98%
+98%
Staffing vs State Avg:
-20%
-20%
Occupancy vs State Avg:
-21%
-21%
San Jose Healthcare & Wellness Center
Type of care:
HC
SNF
Community:
San Jose (Central San Jose)
Bed Count:
58
Pets Allowed:
No
Operator:
CARSON, LESLIE
CCN:
55388
Occupancy:
88.3%
Home Revenue:
$14,157,340.00
Payroll Costs:
$5,187,705.00
Payroll %:
36.6%
Avg Residents/Day:
50.60
Overall Rating:
Adj Nurse Hours:
3.9344
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
42
Severe Citations:
1
RN share vs State Avg:
+12%
+12%
Staffing vs State Avg:
-7%
-7%
Occupancy vs State Avg:
+4%
+4%
Empress Care Center
Type of care:
HC
SNF
RC
Community:
San Jose (Willow Glen)
Bed Count:
67
Pets Allowed:
No
Operator:
DIEBOLD, CORY
CCN:
56026
Occupancy:
70.9%
Home Revenue:
$7,113,242.00
Payroll Costs:
$3,263,225.00
Payroll %:
45.9%
Avg Residents/Day:
47.70
Overall Rating:
Adj Nurse Hours:
4.5055
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
44
RN share vs State Avg:
-44%
-44%
Staffing vs State Avg:
+7%
+7%
Occupancy vs State Avg:
-16%
-16%
Almaden Health & Rehab Center
Type of care:
HC
SNF
RC
Community:
San Jose (Blossom Crest)
Bed Count:
77
Pets Allowed:
No
Operator:
ALMADEN HOLDING COMPANY GP LLC
CCN:
56058
Occupancy:
91.2%
Home Revenue:
$15,435,458.00
Payroll Costs:
$4,662,104.00
Payroll %:
30.2%
Avg Residents/Day:
68.40
Overall Rating:
Adj Nurse Hours:
4.6087
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
38
RN share vs State Avg:
-30%
-30%
Staffing vs State Avg:
+9%
+9%
Occupancy vs State Avg:
+8%
+8%Places of interest near Empress Care Center
4.8 miles from city center — 1.58 miles to nearest hospital (SOAR)
1299 S Bascom Ave, San Jose, CA 95128
Calculate Travel Distance to Empress Care Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
83
Total Staff
59
Employees
24
Contractors
21,109
Total Hours (Quarter)
33
Avg Staff/Day
7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 4 | 7.2 | Yes |
| Licensed Practical Nurse | 12 | 7.1 | Yes |
| Certified Nursing Assistant | 36 | 7.1 | Yes |
Staff by Category
Administration ⓘ
3 staff
7.2hs shift avg
Nursing Staff ⓘ
55 staff
7.2hs shift avg
Physicians & Practitioners ⓘ
5 staff
10.7hs shift avg
Therapy Services ⓘ
12 staff
3.3hs shift avg
Activities & Recreation ⓘ
1 staff
4.9hs shift avg
Social Services ⓘ
1 staff
1hs shift avg
Dietary Services ⓘ
4 staff
7hs shift avg
Other Services ⓘ
2 staff
8hs shift avg
Contractor Analysis
16.6%
of total hours from contractors
3,498 contractor hours this quarter
Certified Nursing Assistant: 2
Occupational Therapy Aide: 1
Licensed Practical Nurse: 1
Registered Nurse: 2
Administrator: 1
Clinical Nurse Specialist: 3
Physical Therapy Assistant: 4
Therapeutic Recreation Specialist: 1
Respiratory Therapy Technician: 3
Medical Director: 1
Occupational Therapy Assistant: 3
Qualified Social Worker: 1
Speech Language Pathologist: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 34 | 2 | 36 | 10,943 | 91 | 100% | 7.1 |
| Licensed Practical Nurse | 11 | 1 | 12 | 3,121 | 91 | 100% | 7.1 |
| Registered Nurse | 2 | 2 | 4 | 1,451 | 91 | 100% | 7.2 |
| Administrator | 1 | 1 | 2 | 1,051 | 67 | 74% | 8 |
| Clinical Nurse Specialist | 0 | 3 | 3 | 999 | 72 | 79% | 13 |
| RN Director of Nursing | 3 | 0 | 3 | 833 | 70 | 77% | 8.1 |
| Nurse Practitioner | 2 | 0 | 2 | 528 | 63 | 69% | 8 |
| Dietitian | 1 | 0 | 1 | 465 | 61 | 67% | 7.6 |
| Dental Services Staff | 2 | 0 | 2 | 424 | 53 | 58% | 8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 372 | 53 | 58% | 6.4 |
| Physical Therapy Assistant | 0 | 4 | 4 | 368 | 66 | 73% | 3.2 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 135 | 53 | 58% | 2.4 |
| Occupational Therapy Aide | 0 | 1 | 1 | 129 | 25 | 27% | 5.2 |
| Speech Language Pathologist | 0 | 1 | 1 | 119 | 35 | 38% | 3.4 |
| Medical Director | 0 | 1 | 1 | 69 | 24 | 26% | 2.9 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 64 | 13 | 14% | 4.9 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 37 | 10 | 11% | 3.7 |
| Qualified Social Worker | 0 | 1 | 1 | 1 | 1 | 1% | 1 |
Health Inspection History
Inspections
Total health citations
44
Citations per inspection
11
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
43 of 44 citations resulted from standard inspections; and 1 of 44 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
0
0
100% better than California averageCalifornia average: 1
0 critical citations
0 serious citations
44 moderate citations
0 minor citations
Citations history (last 3 years)
Administration moderate citation
Apr 28, 2025
Corrected
Environmental moderate citation
Apr 28, 2025
Corrected
Infection Control moderate citation
Apr 28, 2025
Corrected
Nutrition moderate citation
Apr 28, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Individual
Resident Census by Payment Source
50
Total Residents
Medicare
4
(8%)
ⓘ
Medicaid
37
(74%)
ⓘ
Private Pay/Other
9
(18%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.8
17% worse than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.3
In line with California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
11.3%
Percent of long-stay residents whose need for help with daily activities has increased
11.3%
In line with California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
13.0%
Percent of long-stay residents whose ability to move independently worsened
13.0%
8% worse than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
9.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
9.6%
15% better than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.3%
Percent of long-stay residents experiencing one or more falls with major injury
1.3%
24% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.0%
Percent of long-stay high risk residents with pressure ulcers
6.0%
21% worse than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.4%
Percent of long-stay residents who lose too much weight
7.4%
76% worse than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
0.9%
Percent of long-stay residents who received an antipsychotic medication
0.9%
91% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.69
Number of hospitalizations per 1,000 long-stay resident days.
0.69
69% better than California averageCalifornia average: 2.25
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.91
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.91
43% better than California averageCalifornia average: 1.59
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
6% better than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.7%
6% better than California averageCalifornia average: 93.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
35.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
35.8%
54% worse than California averageCalifornia average: 23.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
19% worse than California averageCalifornia average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.8%
Percentage of SNF residents who experience falls with major injury during their stay.
2.8%
261% worse than California averageCalifornia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
71.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
71.4%
33% better than California averageCalifornia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
53.0%
Rate of successful return to home or community from a skilled nursing facility.
53.0%
5% better than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Empress Care Center based on CMS SNF Cost Reports.
Occupancy Rate
70.9%
↑ 2.1pp vs 2022
Net Income
$278,781
↓ ~$889K vs 2022
Total Payroll
$5,063,617
↓ ~$29K vs 2022
Profit Margin
3.9%
↓ 12.9pp vs 2022
Loading trend charts...
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