Show Inspection Reports
Total health inspections
4
California average 12.5
Last Health inspection on Apr 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Empress Care Center
Nursing Home in San Jose
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Empress Care Center
Nursing Home in San Jose
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Empress Care Center
Empress Care Center, located on Bascom Avenue in San Jose, offers high-quality skilled nursing care with a team of over 100 dedicated staff members. They provide a range of services, including support staff and LVNs, who specialize in stroke recovery, wound care, diabetic management, and post-surgical care. They also offer top-notch physical, occupational, and speech therapy services to help residents regain their independence.
In addition to their medical services, Empress Care Center also provides innovative activity programs, laundry services, and balanced meals. They offer access to podiatry, dental, and vision services as well, making sure residents’ overall health and wellbeing is taken care of. This home strives to create a sense of community where residents can connect with one another and form meaningful relationships. Whether you or your loved one requires short-term or long-term care, Empress Care Center has everything you need to ensure worry-free days.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 87th out of 294 homes in California.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 87th out of 294 homes in California.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 30m per day
vs California avg
+3%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 39m per day | ■ Avg State avg: 39m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 34m per day | ▼ 3% State avg: 2h 39m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 44m per day | ▼ 9% State avg: 4h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ■ Avg State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 26m per day | ▼ 13% State avg: 30m per day · National avg: 29m per day |
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
67
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
70.9%
Avg. Length of Stay
275 days
Occupancy rate
70.9%
Avg. Length of Stay
275 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
3 - 4 months
Private pay
21% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
30% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$8.1M
Profit
$278.8K
Privately-owned community
Operated by a business corporation.
Home revenue
$8.1M
Profit
$278.8K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$7.8M
Walk Score: 78 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Types of Care at Empress Care Center
Nursing Home
Hospice Care
Respite Care
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
4 visits
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
California average: 16 visits
Breakdown by visit type
0 total complaint visits
0 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Latest inspection
Date
April 28, 2025
Routine46 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
California average: 8 deficiencies
Health Inspection History
Inspections
Total health citations
44
California average 50.2
Citations per inspection
11
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
43 of 44 citations resulted from standard inspections; and 1 of 44 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
0
0
100% better than California averageCalifornia average: 1
0 critical citations
0 serious citations
44 moderate citations
0 minor citations
Citations history (last 3 years)
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Apr 28, 2025
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Apr 28, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Apr 28, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Apr 28, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 28, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 28, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Apr 28, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Apr 28, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around San Jose The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
| Mission Skilled Nursing & Subacute Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Santa Clara (Cory) | 133 | 84.4% | 0% | 4.09 | +94% | -3% | 0 | 36 | 4.5 | 2 | 118 | - | 69 | - | $32.3M | $10.8M | 33.5% | 55645 | ||||
| A Grace Subacute & Skilled Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | San Jose (Castlemont) | 166 | 66.6% | -21% | 3.40 | +98% | -20% | 0 | 48 | 6.0 | 0 | 102 | A+ | 74 | Adelman, Jason | $25.1M | $9.9M | 39.5% | 56376 | ||||
| San Jose Healthcare & Wellness Center |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | San Jose (Central San Jose) | 58 | 88.3% | +4% | 3.93 | +12% | -7% | 0 | 42 | 4.2 | 1 | 51 | A+ | 84 | Carson, Leslie | $14.2M | $5.2M | 36.6% | 55388 | ||||
| Empress Care Center |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | San Jose (Willow Glen) | 67 | 70.9% | -16% | 4.51 | -44% | +7% | 0 | 44 | 11.0 | 0 | 48 | A+ | 78 | Diebold, Cory | $7.1M | $3.3M | 45.9% | 56026 | ||||
| Almaden Health & Rehab Center |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | San Jose (Blossom Crest) | 77 | 91.2% | +8% | 4.61 | -30% | +9% | 0 | 38 | 3.8 | 0 | 68 | - | 68 | Almaden Holding Company Gp Llc | $15.4M | $4.7M | 30.2% | 56058 |
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Places of interest near Empress Care Center
4.8 miles from city center
Estimated distance in miles from San Jose's city center to Empress Care Center's address, calculated via Google Maps.
— 1.58 miles to nearest hospital (SOAR)
Calculate Travel Distance to Empress Care Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
83
Employees
59
Contractors
24
Staff to resident ratio
1.66:1
1659900% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
33
Average shift
7 hours
9% worse than California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
21,109
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
4
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
36
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
16.6%
3,498 contractor hours this quarter
Physical Therapy Assistant: 4
Clinical Nurse Specialist: 3
Respiratory Therapy Technician: 3
Occupational Therapy Assistant: 3
Certified Nursing Assistant: 2
Registered Nurse: 2
Occupational Therapy Aide: 1
Licensed Practical Nurse: 1
Administrator: 1
Therapeutic Recreation Specialist: 1
Medical Director: 1
Qualified Social Worker: 1
Speech Language Pathologist: 1
Staff by category
| Certified Nursing Assistant | 34 | 2 | 36 | 10,943 | 91 | 100% | 7.1 |
| Licensed Practical Nurse | 11 | 1 | 12 | 3,121 | 91 | 100% | 7.1 |
| Registered Nurse | 2 | 2 | 4 | 1,451 | 91 | 100% | 7.2 |
| Administrator | 1 | 1 | 2 | 1,051 | 67 | 74% | 8 |
| Clinical Nurse Specialist | 0 | 3 | 3 | 999 | 72 | 79% | 13 |
| RN Director of Nursing | 3 | 0 | 3 | 833 | 70 | 77% | 8.1 |
| Nurse Practitioner | 2 | 0 | 2 | 528 | 63 | 69% | 8 |
| Dietitian | 1 | 0 | 1 | 465 | 61 | 67% | 7.6 |
| Dental Services Staff | 2 | 0 | 2 | 424 | 53 | 58% | 8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 372 | 53 | 58% | 6.4 |
| Physical Therapy Assistant | 0 | 4 | 4 | 368 | 66 | 73% | 3.2 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 135 | 53 | 58% | 2.4 |
| Occupational Therapy Aide | 0 | 1 | 1 | 129 | 25 | 27% | 5.2 |
| Speech Language Pathologist | 0 | 1 | 1 | 119 | 35 | 38% | 3.4 |
| Medical Director | 0 | 1 | 1 | 69 | 24 | 26% | 2.9 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 64 | 13 | 14% | 4.9 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 37 | 10 | 11% | 3.7 |
| Qualified Social Worker | 0 | 1 | 1 | 1 | 1 | 1% | 1 |
36 Certified Nursing Assistant
% of Days
100%
12 Licensed Practical Nurse
% of Days
100%
4 Registered Nurse
% of Days
100%
2 Administrator
% of Days
74%
3 Clinical Nurse Specialist
% of Days
79%
3 RN Director of Nursing
% of Days
77%
2 Nurse Practitioner
% of Days
69%
1 Dietitian
% of Days
67%
2 Dental Services Staff
% of Days
58%
3 Other Dietary Services Staff
% of Days
58%
4 Physical Therapy Assistant
% of Days
73%
3 Respiratory Therapy Technician
% of Days
58%
1 Occupational Therapy Aide
% of Days
27%
1 Speech Language Pathologist
% of Days
38%
1 Medical Director
% of Days
26%
1 Therapeutic Recreation Specialist
% of Days
14%
3 Occupational Therapy Assistant
% of Days
11%
1 Qualified Social Worker
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
50
Medicare
4
8% of residents
Medicaid
37
74% of residents
Private pay or other
9
18% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.8
17% worse than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.3
In line with California averageCalifornia average: 11.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
11.3%
Percent of long-stay residents whose need for help with daily activities has increased
11.3%
In line with California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
13.0%
Percent of long-stay residents whose ability to move independently worsened
13.0%
8% worse than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
9.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
9.6%
15% better than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.3%
Percent of long-stay residents experiencing one or more falls with major injury
1.3%
24% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.0%
Percent of long-stay high risk residents with pressure ulcers
6.0%
21% worse than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.4%
Percent of long-stay residents who lose too much weight
7.4%
76% worse than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
0.9%
Percent of long-stay residents who received an antipsychotic medication
0.9%
91% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.69
Number of hospitalizations per 1,000 long-stay resident days.
0.69
69% better than California averageCalifornia average: 2.25
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.91
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.91
43% better than California averageCalifornia average: 1.59
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
6% better than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.7%
6% better than California averageCalifornia average: 93.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
35.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
35.8%
54% worse than California averageCalifornia average: 23.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
19% worse than California averageCalifornia average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.8%
Percentage of SNF residents who experience falls with major injury during their stay.
2.8%
261% worse than California averageCalifornia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
71.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
71.4%
33% better than California averageCalifornia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
53.0%
Rate of successful return to home or community from a skilled nursing facility.
53.0%
5% better than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Empress Care Center based on CMS SNF Cost Reports.
Occupancy Rate
70.9%
↑ 2.1pp vs 2022
Net Income
$278.8K
↓ ~$889.3K vs 2022
Total Payroll
$5.1M
↓ ~$28.9K vs 2022
Profit Margin
3.9%
↓ 12.9pp vs 2022
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