Inspection Reports for
EverTrue Luther Crest

800 HAUSMAN ROAD,, ALLENTOWN, PA, 18104

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31 Reports

2016–2026

Inspection Report — Feb 25, 2026

Complaint Investigation
Date: Feb 25, 2026

Visit Reason
The inspection was conducted as a complaint investigation at the Luther Crest Retirement Community.

Findings
No regulatory citations or deficiencies were identified during this inspection.

Report Facts
Residents Served: 25 Secured Dementia Care Unit Residents Served: 12 Hospice Current Residents: 1 Residents Age 60 or Older: 23

Inspection Report — Jul 16, 2025

Date: Jul 16, 2025

Visit Reason
The inspection was conducted as a partial, unannounced visit due to an incident at the facility.

Findings
No regulatory citations or deficiencies were identified during this inspection.

Report Facts
Residents Served: 25 Secured Dementia Care Unit Residents Served: 11

Inspection Report — Jun 5, 2025

Routine
Date: Jun 5, 2025

Visit Reason
The inspection was conducted to assess compliance with regulatory requirements related to resident assessments and implementation of physician's orders.

Findings
The facility failed to ensure accurate Minimum Data Set (MDS) assessments for one resident and failed to implement physician's orders for weighing two residents as directed, confirmed by clinical record reviews and staff interviews.

Citations (2)
Failure to ensure that the Minimum Data Set (MDS) assessments were completed to accurately reflect the resident's current status for one of 13 sampled residents.
Failure to implement physicians' orders for weighing two of 13 sampled residents as directed.
Report Facts
Residents sampled: 13 Residents affected: 1 Residents affected: 2

Employees mentioned
NameTitleContext
Director of NursingConfirmed inaccuracies in MDS assessments and lack of documented evidence for weighing residents

Inspection Report — Nov 5, 2024

Complaint Investigation
Date: Nov 5, 2024

Visit Reason
The inspection was conducted as a complaint investigation at Luther Crest Retirement Community on 11/05/2024.

Complaint Details
The inspection was complaint-related, but no deficiencies or citations were found, indicating no substantiated issues.
Findings
No regulatory citations or deficiencies were identified during this unannounced partial inspection.

Report Facts
Residents Served: 25 Secured Dementia Care Unit Residents Served: 11 Residents Age 60 or Older: 25 Residents with Mobility Need: 15

Inspection Report — Jul 11, 2024

Complaint Investigation
Date: Jul 11, 2024

Visit Reason
The inspection was conducted based on complaints regarding failure to notify residents and their representatives of transfers, failure to provide written notice of bed-hold policy, failure to provide restorative ambulation services, failure to provide appropriate pressure ulcer care, and failure to post accurate daily nurse staffing information.

Complaint Details
The visit was complaint-related, triggered by allegations of failure to notify residents and representatives about transfers, failure to provide bed-hold policy notices, failure to maintain residents' activities of daily living, failure to provide appropriate pressure ulcer care, and failure to post nurse staffing information. Substantiation status is not explicitly stated.
Findings
The facility was found to have multiple deficiencies including failure to notify residents and representatives in writing about transfers and bed-hold policies for two residents, failure to consistently provide restorative ambulation services for three residents, failure to provide wound care as ordered for one resident, and failure to post accurate daily nurse staffing information.

Citations (5)
Failure to notify residents and representatives in writing of transfers and reasons for moves for two of three sampled residents.
Failure to provide written notice of the facility's bed-hold policy to residents or representatives at time of transfer for two of three sampled residents.
Failure to provide services to improve and/or maintain activities of daily living including ambulation for three of 14 sampled residents.
Failure to provide treatment in accordance with physician's orders for one of three sampled residents with pressure ulcers.
Failure to post accurate daily nurse staffing information.
Report Facts
Residents sampled: 14 Residents affected: 3 Residents affected: 2 Residents affected: 1 Days with no documented restorative ambulation assistance: 5 Days with no documented restorative ambulation assistance: 3 Days with no documented restorative ambulation assistance: 15 Date of wound care omission: 1

Employees mentioned
NameTitleContext
AdministratorInterviewed regarding lack of documented notification of transfers and bed-hold policy
Director of NursingInterviewed regarding restorative ambulation program inconsistencies and nurse staffing posting
LPN1Licensed Practical NurseObserved and interviewed regarding incomplete wound care treatment on July 9, 2024

Inspection Report — Jun 27, 2024

Renewal
Date: Jun 27, 2024

Visit Reason
The inspection was conducted as a renewal inspection with an incident review at Luther Crest Retirement Community.

Findings
The inspection found multiple deficiencies including missing emergency telephone numbers by certain phones, non-skid surface issues with a bath mat, lack of operable bedside lamps, missing PRN medication, and incomplete documentation in resident support plans. All deficiencies had plans of correction accepted and were noted as implemented by 07/30/2024.

Citations (5)
Telephone numbers required by regulation were not posted by phones located in rooms 601, 605, and 621.
Room 601 had a bath mat without non-skid backing, posing a slip or trip hazard.
Residents in room 621 did not have an operable lamp or other source of lighting that could be turned on at bedside.
Resident #3 was prescribed PRN Tylenol 325mg but the medication was not on hand.
Resident Assessment Support Plans for Resident #1 and Resident #2 did not reflect appropriate detail regarding bedside mobility devices, including intended use, risks, and device identification.
Report Facts
Residents Served: 25 Residents Served in Dementia Unit: 12 Total Daily Staff: 41 Waking Staff: 31 Residents with Mobility Need: 16

Inspection Report — Jun 27, 2023

Renewal
Date: Jun 27, 2023

Visit Reason
The inspection was conducted as a renewal and complaint investigation to review compliance and verify the submitted plan of correction.

Complaint Details
The inspection included a complaint investigation as indicated in the inspection information section, but no substantiation status was explicitly stated.
Findings
The facility was found to have multiple deficiencies including failure to post the current license summary conspicuously, uncovered trash receptacles, incomplete medical evaluation forms, unlabeled OTC medications, uncalibrated glucometer, medication record documentation errors, unlocked gate in the secured dementia unit, and failure to follow prescriber's orders. All deficiencies had corrective plans accepted and were implemented by 08/03/2023.

Citations (7)
The most recent license inspection summary was not posted conspicuously in the home.
There was no lid on the garbage can located in the kitchen in the secured dementia unit.
The medical evaluation (DME) dated 2023 for Resident 1 was incomplete; the section on self-administering medications was left blank.
The bottle of Centrum Men’s Vitamins for Resident 2 was not labeled with the resident’s name, only a room number.
Resident 3’s glucometer was not calibrated to the correct date and time; Resident 4’s PRN medication was not on hand at the time of inspection.
Medication administration documentation for Resident 5 was incomplete and did not indicate why medication was held despite notes of holding due to blood pressure.
The outdoor patio gate in the secured dementia unit was unlocked, leading to an unsecured area of the home.
Report Facts
Residents Served: 24 Secured Dementia Care Unit Residents Served: 11 Total Daily Staff: 37 Waking Staff: 28

Employees mentioned
NameTitleContext
CSMCertified Staff MemberNamed in multiple findings related to medical evaluation completion, medication labeling, medication storage, medication record audits, and gate audits
Dietary ManagerDietary ManagerNamed in finding related to trash receptacle lid audit and education

Inspection Report — Jun 22, 2023

Plan of Correction
Date: Jun 22, 2023

Visit Reason
The document is a statement of deficiencies and plan of correction related to the facility's failure to maintain accurate clinical records for residents, based on clinical record review and staff interview.

Findings
The facility failed to maintain accurate clinical records for three of 16 sampled residents, specifically failing to document non-medication interventions prior to administering narcotic pain medication as ordered by physicians.

Citations (1)
Failure to document non-medication interventions prior to administration of as needed narcotic pain medication for Residents 25, 37, and 109.
Report Facts
Residents sampled: 16 Residents affected: 3 Medication administrations: 18 Medication administrations: 5 Medication administrations: 6 Non-documented non-medication interventions: 5

Employees mentioned
NameTitleContext
Director of NursingConfirmed that staff offered but did not document non-medication interventions prior to narcotic pain medication administration

Inspection Report — Apr 26, 2023

Complaint Investigation
Date: Apr 26, 2023

Visit Reason
The inspection was conducted as a complaint investigation to review compliance with medication administration and reporting requirements.

Complaint Details
The visit was complaint-related, focusing on medication administration errors and reporting. The complaint was substantiated as deficiencies were identified and a plan of correction was required and implemented.
Findings
The facility was found to have multiple medication-related deficiencies involving medication errors, improper documentation, failure to report incidents and refusals timely, and administration by unlicensed staff. A plan of correction was submitted and fully implemented.

Citations (6)
Failure to submit an incident report specific to medication errors for Resident #1.
A verbal order was taken by an unlicensed staff person to administer medication.
Medication Administration Record (MAR) was incorrectly documented for Resident #1.
Failure to notify prescriber regarding Resident #1's refusal of medication.
Failure to follow prescriber's orders for Resident #1's medication administration.
Failure to immediately report medication errors to resident, designated person, and prescriber.
Report Facts
Residents Served: 27 Secured Dementia Care Unit Residents Served: 13 Staffing Hours - Total Daily Staff: 44 Staffing Hours - Waking Staff: 33 Medication audits frequency: 4 Plan of Correction Target Completion Date: Jul 1, 2023

Employees mentioned
NameTitleContext
Rabecca MartinClinical Services ManagerNamed in multiple medication-related findings and responsible for conducting audits and education.

Inspection Report — Jan 12, 2023

Complaint Investigation
Date: Jan 12, 2023

Visit Reason
The inspection was conducted as a complaint investigation to review compliance with regulations at Luther Crest Retirement Community.

Complaint Details
The visit was complaint-related as indicated by the inspection information section stating 'Reason: Complaint'.
Findings
Two deficiencies were identified: an uncovered bed enabler posing entrapment hazards, and a resident's support plan lacking documentation of the need for the bed enabler. Both issues were addressed with immediate corrective actions and staff re-education.

Citations (2)
Bed enabler located in room was not covered, with openings large enough to cause entrapment of body limbs, potentially causing injury or death.
Resident #1's assessment and support plan did not address the need for the bed enabler used for transfers in and out of bed.
Report Facts
Residents Served: 26 Secured Dementia Care Unit Residents Served: 12 Residents with Mobility Need: 12 Residents Age 60 or Older: 26

Inspection Report — Aug 9, 2022

Plan of Correction
Date: Aug 9, 2022

Visit Reason
The visit was conducted to review the submitted plan of correction for the facility following prior inspections on 08/09/2022, 08/10/2022, 08/12/2022, and 08/22/2022.

Findings
The Pennsylvania Department of Human Services determined that the submitted plan of correction is fully implemented and that continued compliance must be maintained.

Inspection Report — Apr 20, 2022

Routine
Date: Apr 20, 2022

Visit Reason
The inspection was conducted as a licensing inspection by the Pennsylvania Department of Human Services, Bureau of Human Service Licensing.

Findings
No regulatory citations were identified as a result of this inspection.

Employees mentioned
NameTitleContext
Michele MoskalczykHuman Services Licensing SupervisorSigned the inspection report letter.

Inspection Report — Mar 15, 2022

Complaint Investigation
Date: Mar 15, 2022

Visit Reason
The inspection visit was conducted as a complaint investigation to review compliance at Luther Crest Retirement Community.

Complaint Details
The visit was complaint-related. The complaint involved medication administration practices where staff did not observe residents taking their medications. The plan of correction was accepted and fully implemented.
Findings
The submitted plan of correction related to medication administration was found to be fully implemented. The main deficiency involved staff leaving medications with residents without observing ingestion, which was addressed through staff re-education and ongoing monitoring.

Citations (1)
Staff members left medication for residents in their rooms without observing ingestion.
Report Facts
Residents served: 25 Staffing hours: 40 Staffing hours: 30 Current residents in hospice: 1 Residents age 60 or older: 25 Residents with mobility need: 15

Inspection Report — Nov 12, 2021

Renewal
Date: Nov 12, 2021

Visit Reason
The inspection was conducted as part of licensing inspections by the Pennsylvania Department of Human Services, Bureau of Human Service Licensing on multiple dates in November 2021.

Findings
No regulatory citations were identified as a result of the inspections conducted on 11/12/2021, 11/23/2021, 11/24/2021, and 11/29/2021.

Report Facts
Inspection dates: 4

Inspection Report — Jun 17, 2021

Renewal
Date: Jun 17, 2021

Visit Reason
The inspection was a full, unannounced renewal inspection conducted to assess compliance with licensing requirements at Luther Crest Retirement Community.

Findings
The inspection identified several deficiencies related to incomplete medical evaluations, medication storage and availability, preadmission screening documentation, and missing support plan signatures. Plans of correction were submitted and determined to be fully implemented.

Citations (4)
Resident #1's medical evaluation did not include height or allergies.
Medications prescribed for Residents #1, #2, and #3 were not available in the home at the time of inspection.
The preadmission screening for Resident #1 did not indicate if the home can meet the resident's needs.
The support plan for Resident #1 was not signed by the resident nor was there documentation of inability or refusal to sign.
Report Facts
Residents Served: 25 Secured Dementia Care Unit Residents Served: 12 Residents with Mobility Need: 20 Residents Age 60 or Older: 25

Employees mentioned
NameTitleContext
Anne GrazianoSigned the letter confirming plan of correction implementation.

Inspection Report — Apr 15, 2021

Renewal
Date: Apr 15, 2021

Visit Reason
The inspection was conducted as part of licensing inspections on multiple dates (03/31/2021, 04/02/2021, 04/12/2021, 04/15/2021) for the Luther Crest Retirement Community.

Findings
No regulatory citations were identified as a result of these inspections.

Report Facts
Inspection dates count: 4

Notice — Jul 20, 2020

Date: Jul 20, 2020

Visit Reason
The document serves as a renewal notification and license issuance for Luther Crest Retirement Community's Personal Care Home. It informs the facility that an annual onsite inspection will be conducted within the next twelve months as required by regulation.

Findings
No inspection findings are reported in this document. It confirms the issuance of a regular license following the renewal application.

Report Facts

Inspection Report — Feb 26, 2020

Complaint Investigation
Date: Feb 26, 2020

Visit Reason
The inspection was a partial, unannounced complaint investigation conducted due to a complaint received by the Pennsylvania Department of Human Services.

Complaint Details
The investigation was complaint-driven and unannounced. The complaint involved failure to conduct neurological checks and failure to notify the physician after a resident's fall. The plan of correction was approved and fully implemented as of 5/19/2020.
Findings
The facility was found to have deficiencies related to failure of medical staff to conduct neurological checks on a resident after a fall, and failure to notify the resident's physician as required by policy. The submitted plan of correction was determined to be fully implemented.

Citations (2)
2600.60a Staffing shall meet the needs of residents as specified in their assessment and support plan. Medical staff did not conduct neurological checks on resident #1 during the third shift from 1/21/20 through 1/22/20 after an unwitnessed fall.
2600.185a The home shall develop and implement procedures for safe storage, access, security, distribution, and use of medications and medical equipment by trained staff. Staff person "A" did not notify resident #1's physician of the fall incident as required by policy.
Report Facts
Residents Served: 25 Residents Served in Secured Dementia Care Unit: 12 Total Daily Staff: 37 Waking Staff: 28

Employees mentioned
NameTitleContext
Michelle GauglerAdministrator, PCHA, LSW, NHASigned plan of correction and involved in corrective action

Inspection Report — Jul 17, 2019

Complaint Investigation
Date: Jul 17, 2019

Visit Reason
The inspection was conducted as a complaint investigation related to an incident at Luther Crest Retirement Community.

Complaint Details
An allegation of abuse was made regarding Resident #1 and Direct care staff member A on 6/20/19. The home did not report the allegation to the local area agency on aging until 6/25/19. The complaint was substantiated by the findings.
Findings
The facility failed to immediately report suspected abuse of a resident and did not treat a resident with dignity and respect. Plans of correction included re-education of staff and implementation of mandatory education on dementia care and abuse recognition.

Citations (3)
2600.15.a: The home failed to immediately report suspected abuse of a resident to the local area agency on aging until 6/25/19 after the incident on 6/20/19.
2600.16.c: The home failed to report the incident or condition to the Department’s personal care home complaint hotline within 24 hours as required by law.
2600.42.c: Direct care staff member was overheard yelling at a resident and did not treat the resident with dignity and respect, leading to suspension and termination of the employee.
Report Facts
Residents Served: 26 Residents Served in Dementia Unit: 13 Current Hospice Residents: 2 Residents with Mobility Need: 20 Residents with Physical Disability: 1

Employees mentioned
NameTitleContext
Michele GauglerAdministratorNamed in relation to failure to report abuse and plan of correction

Inspection Report — Jun 24, 2019

Complaint Investigation
Date: Jun 24, 2019

Visit Reason
The inspection was conducted due to an incident reported at Luther Crest Retirement Community, triggering a complaint investigation.

Complaint Details
The investigation was triggered by a report of suspected mistreatment of resident #1 by staff person A. The home suspended the staff person, conducted an investigation, but did not submit a required supervision plan. Additionally, resident #2 was mistreated by the same staff person in the dementia unit.
Findings
Two violations were found: failure to submit a plan of supervision for a suspended staff person after a suspected mistreatment report, and failure to treat a resident with dignity and respect in the secure dementia unit.

Citations (2)
55 Pa. Code 2600.15c requires immediate submission of a plan of supervision or notice of suspension for affected staff. The home allowed staff person A to return to work unsupervised without submitting the required plan prior to the Department's regional office completing an investigation.
55 Pa. Code 2600.42c mandates that residents be treated with dignity and respect. Staff person A failed to treat resident #2 with dignity and respect by overhearing and reacting inappropriately to the resident's presence in the secure dementia unit.
Report Facts
Residents Served: 28 Dementia Unit Residents Served: 13 Hospice Current Residents: 2

Employees mentioned
NameTitleContext
Michelle GauglerAdministratorSigned plan of correction and named as facility administrator
Amy DelucaDepartment RepresentativeOn-site inspector for the complaint investigation

Inspection Report — May 2, 2019

Renewal
Date: May 2, 2019

Visit Reason
The inspection was a renewal visit conducted by the Department’s Bureau of Human Services Licensing to assess compliance with 55 Pa. Code Ch. 2600 for Luther Crest Retirement Community.

Findings
Violations of 55 Pa. Code Ch. 2600 were found during the annual renewal inspection. Plans of correction were submitted addressing direct care training and medication labeling deficiencies.

Citations (2)
65d - Initial Direct Care Training: Direct care staff member A hired 1/28/19 did not complete the online direct care competency course until 4/29/19.
184b - Resident's Meds Labeled: Resident #1's melatonin did not include the resident's name on the medication label.
Report Facts
Residents Served: 28

Employees mentioned
NameTitleContext
Michelle GauglerAdministratorNamed as legal entity representative and signer of plan of correction

Notice — Apr 16, 2019

Date: Apr 16, 2019

Visit Reason
This document serves as a renewal notification for the operation of the Luther Crest Retirement Community Personal Care Home and informs about the requirement for an annual onsite inspection within the next twelve months.

Findings
No inspection findings are reported in this document. It confirms the issuance of a regular license based on the renewal application.

Report Facts

Inspection Report — May 15, 2018

Renewal
Date: May 15, 2018

Visit Reason
This document is a renewal of the license to operate the Luther Crest Retirement Community Personal Care Home. The Department of Human Services acknowledges receipt of the renewal application and states that an onsite inspection will be conducted within the next twelve months as required by law.

Findings
No inspection findings are reported in this document. It serves as a license renewal notification and outlines the requirement for a future annual inspection.

Report Facts

Inspection Report — Apr 17, 2018

Renewal
Date: Apr 17, 2018

Visit Reason
The inspection was a renewal visit conducted by the Pennsylvania Department of Human Services Bureau of Human Services Licensing to assess compliance with 55 Pa. Code Chapter 2600 for the Luther Crest Retirement Community.

Findings
The inspection identified multiple violations including failure to post the required influenza awareness poster, lack of documentation of direct care staff training and competency, missing annual training for staff in protective services and fire safety, and improper storage of medications with loose pills found in the medication cart drawer.

Citations (4)
55 Pa.Code §2600.18: The facility did not have a copy of the flu poster posted as required by the Influenza Awareness Act.
55 Pa.Code §2600.65(d): The home lacked documentation that staff person A completed the required initial direct care training and competency test.
55 Pa.Code §2600.65(g): Staff persons B and C did not receive annual training in the Older Adult Protective Services Act, and staff person D did not receive required fire safety training for 2017.
55 Pa.Code §2600.183(e): Loose medications were found in the bottom of the second drawer of the personal care medication cart.
Report Facts
Number of Residents Served: 28 Number of Residents Served in Secured Dementia Unit: 13 Number of Hospice Residents in Past Year: 3

Employees mentioned
NameTitleContext
Michelle GauglerAdministratorNamed as legal entity representative and administrator responsible for plan of correction.

Inspection Report — Jun 27, 2017

Complaint Investigation
Date: Jun 27, 2017

Visit Reason
The inspection was conducted as a complaint investigation at Luther Crest Retirement Community to assess compliance with 55 Pa.Code Chapter 2600 relating to Personal Care Homes.

Complaint Details
The inspection was triggered by a complaint. The violations related to confidentiality and medication storage were substantiated as described in the violation report.
Findings
Violations were found related to confidentiality of resident records and medication storage. Specifically, the office door behind the nursing station was open and unattended, allowing access to confidential resident records and medications that were not locked as required.

Citations (2)
55 Pa.Code 2600.17 requires resident records to be confidential and inaccessible except to authorized persons. The office door behind the nursing station was open and unattended, allowing access to confidential resident records.
55 Pa.Code 2600.183(b) requires prescription medications, OTC medications, CAM, and syringes to be kept locked. The medication cart door was open and unattended, and bottles of vitamin D3 and eye drops were observed on the desk unlocked.
Report Facts
Number of Residents Served: 28 Total Daily Staff: 47 Waking Staff: 35 Number of Residents Served in Secured Dementia Care Unit: 13 Number of Current Hospice Residents: 0 Number of Hospice Residents in Past Year: 9 Number of Residents 60 Years or Older: 28 Number of Residents with Mobility Need: 19 Number of Residents with Physical Disability: 1

Employees mentioned
NameTitleContext
Michelle GauglerAdministratorNamed in plan of correction signatures and responsible for checking door and medication cart locks

Notice — Apr 21, 2017

Date: Apr 21, 2017

Visit Reason
This document serves as a renewal notification for the license to operate Luther Crest Retirement Community as a Personal Care Home. It informs the facility that the Department will conduct an annual onsite inspection within the next twelve months as required by regulation.

Findings
No inspection findings are reported in this document. It is a license renewal notice with an attached certificate of compliance.

Report Facts

Inspection Report — Apr 20, 2017

Renewal
Date: Apr 20, 2017

Visit Reason
The inspection was the Department of Human Services' annual licensing inspection for the Luther Crest Retirement Community Personal Care Home.

Findings
Multiple violations of 55 Pa.Code Chapter 2600 were found, including issues with posting the licensing inspection summary, resident privacy, contract signatures, staff qualifications, fire drill documentation, medication management, and resident support plans. Plans of correction were submitted with partial implementation and adequate progress noted.

Citations (14)
2600.3(c): The facility did not have the Licensing Inspection Summary posted from the complaint inspection conducted on 10/27/16 in a public and conspicuous place.
2600.17: Resident records including the Licensing Inspection Summary were posted with confidential health information visible to the public.
2600.25(b): Contracts for two residents were signed only by the power of attorney, not by the residents, with no notation explaining why.
2600.29(a): Staff were not aware of fire drill procedures; a resident suffered injury during a fire drill due to staff not following protocol.
2600.54(a): A direct care staff member did not have a high school diploma, GED, or registry status as required.
2600.65(d): A direct care staff person provided unsupervised care without completing the required Department-approved direct care competency test.
2600.81(b): An uncovered enabler bar on a resident's bed posed a potential entanglement hazard.
2600.132(c): The facility failed to accurately document a fire drill conducted in October 2016.
2600.183(b): Medication cart was not locked and medication administration was not properly secured during the inspection.
2600.184: Prescription medication containers lacked proper pharmacy labels including medication name and instructions.
2600.185(a): Glucometers were not calibrated properly and medications needed for residents were not available at the facility.
2600.187(c): The facility failed to notify the prescribing physician of a resident's refusal of prescribed medication.
2600.227(g): A resident's support plan was not signed by the resident and did not indicate if the resident was unable or unwilling to sign.
2600.231(e): Resident admission documents lacked notation when residents were unable or unwilling to sign required forms.
Report Facts
Number of Residents Served: 27 Number of Residents Served in Secured Dementia Care Unit: 13 Number of Current Hospice Residents: 1 Number of Hospice Residents in past year: 9

Inspection Report — Oct 27, 2016

Complaint Investigation
Date: Oct 27, 2016

Visit Reason
The inspection was conducted as a complaint investigation related to Personal Care Homes under 55 Pa.Code Chapter 2600.

Complaint Details
The inspection was triggered by a complaint. The violations were substantiated as the residents admitted to the secured dementia care unit lacked required medical and cognitive preadmission documentation.
Findings
The facility was found to have violations regarding the lack of timely medical evaluations and cognitive preadmission screenings for residents admitted to the secured dementia care unit. The violations involved residents not having required documentation completed prior to admission, resulting in emergency placements and inability to provide proper care.

Citations (2)
55 Pa.Code §2600.231(b) requires a medical evaluation by a qualified practitioner within 60 days prior to admission. Residents admitted to the secured dementia care unit did not have these evaluations completed before admission.
55 Pa.Code §2600.231(c) requires a cognitive preadmission screening within 72 hours prior to admission to a secured dementia care unit. Residents admitted did not have this screening completed prior to admission.
Report Facts
Number of Residents Served: 28 Number of Residents Served in Secured Dementia Care Unit: 13 Number of Current Hospice Residents: 0 Number of Hospice Residents in past year: 8 Number of Residents Age 60 or Older: 28 Number of Residents with Mobility Need: 18 Number of Residents with Physical Disability: 1

Employees mentioned
NameTitleContext
Michelle GauglerAdministratorNamed in plan of correction signature and related to findings

Notice — May 18, 2016

Date: May 18, 2016

Visit Reason
This document serves as a renewal notification and license issuance for the Luther Crest Retirement Community Personal Care Home, confirming the facility's authorized capacity and informing about the requirement for annual inspections.

Findings
No inspection findings are reported in this document. It is an administrative notice confirming license renewal and outlining future inspection requirements.

Report Facts

Inspection Report — Apr 28, 2016

Renewal
Date: Apr 28, 2016

Visit Reason
The inspection was a renewal licensing inspection conducted by the Pennsylvania Department of Human Services on April 28, 2016, for Luther Crest Retirement Community.

Findings
Multiple violations of 55 Pa.Code Chapter 2600 were found related to staff training, emergency preparedness, fire safety, exit accessibility, and incomplete medical evaluations. Plans of correction were submitted with partial implementation status noted.

Citations (5)
55 Pa.Code §2600.65(e): Direct care staff person A received only 3 hours and 50 minutes of annual training instead of the required 12 hours in the 2015 training year.
55 Pa.Code §2600.65(f): The annual training for direct care staff person A did not include required topics such as medication self-administration, resident needs, infection control, and safe management techniques.
55 Pa.Code §2600.65(g): Direct care staff person A and ancillary staff person B did not receive required annual training in emergency preparedness, resident rights, OAPSA, falls prevention, and fire safety during 2015.
55 Pa.Code §2600.121(a): The east exit door in the secure dementia care unit had a velcro sign with a stop sign preventing immediate egress in an emergency.
55 Pa.Code §2600.141(a)(2): Medical evaluations for two residents were incomplete, lacking documentation of cognitive function, health status, weight, pulse rate, and temperature.
Report Facts
Number of Residents Served: 28 Total Daily Staff: 46 Waking Staff: 35 Number of Residents Served in Secured Dementia Care Unit: 13 Number of Hospice Residents in Past Year: 2

Employees mentioned
NameTitleContext
Michelle GauglerAdministratorNamed as legal entity representative and administrator signing plans of correction.
Kimberli FoulkesDepartment representative conducting the inspection on 04/28/2016.

Notice — August 23, 2021

Date: August 23, 2021

Visit Reason
The document serves as a renewal notification and license issuance for Luther Crest Personal Care Home following receipt of the renewal application dated April 15, 2021. It also informs that an annual onsite inspection will be conducted within the next twelve months as required by regulation.

Findings
No inspection findings are reported in this document. It confirms issuance of a regular license and notes the facility's name change from Luther Crest Retirement Community to Luther Crest Personal Care Home.

Report Facts

3 CMS Surveys

CMS Survey — Jun 22, 2023

Jun 22, 2023

CMS Survey — Jul 11, 2024

Jul 11, 2024

CMS Survey — Jun 5, 2025

Jun 5, 2025

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