Show Inspection Reports
Total health inspections
3
Florida average 4.3
Last Health inspection on Feb 2024
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Assisted Living in Lakeland
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Florida Presbyterian Homes Inc. D.b.a. Westminster Lakeland
Assisted Living in Lakeland
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Florida Presbyterian Homes Inc. D.b.a. Westminster Lakeland
Westminster Lakeland offers active, maintenance-free living in the heart of Lakeland, Florida. The community provides a range of senior living options including independent living, assisted living, skilled nursing, and rehabilitation services. Residents can enjoy a vibrant lifestyle with access to various amenities and services.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
136
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
63.2%
Residents per day (avg)
59
Occupancy rate
63.2%
Residents per day (avg)
59
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
46% of new residents, usually for short-term rehab.
Typical stay
22 days
Private pay
53% of new residents, often for short stays.
Typical stay
23 days
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
5 - 6 years
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$18.1M
Operating deficit
-$910.7K
Voluntary non-profit community
Operated by a church.
Home revenue
$18.1M
Operating deficit
-$910.7K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$12.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$18.8M
136-bed community
A larger shared setting that may offer more common spaces and organized community services.
Payment Types
About this community
Facility TypeAssisted Living Facility
StatusLicensed
CountyPolk
License Number4790
CMS Certification Number105949
Florida Presbyterian Homes Inc. D.b.a. Westminster Lakeland is administrated by Ellisa Durrant.
Management CompanyWESTMINSTER SERVICES, INC.
Owner NameFLORIDA PRESBYTERIAN HOMES INC
Profit StatusNot-For-Profit
Staffing
Key information about the people who lead and staff this community.
English
Russian
Sign Language
Spanish
Rehabilitation Services
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
Rehabilitation
Continuing Care Retirement Community (CCRC)
Specific ProgramsIndependent Living, Assisted Living, Skilled Nursing, Rehabilitation, Pharmacy
Food DescriptionDining options available.
Activities in this home
- Arts and Crafts
- Cooking Classes
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Shopping
- Social Events & Outings
- Theater & Movies
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
26 visits/inspections
Results
7 with citations
0 without citations
Florida average: 16 inspections with citations
Latest inspection
Date
May 29, 2024
Standard27 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Florida average: 33 citations
8 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Florida average: 19 deficiencies
1 fine
Florida average: 5 fines
Total amount fined: $1,500.00
Florida average: $11,623.53
1 Legal action
Florida average: 3 legal actions
May 14, 2024: Fine resulted from Survey.
A fine of $1,500.00 was formally imposed on July 2, 2024.
Inspection Report Summary for Florida Presbyterian Homes Inc. D.b.a. Westminster Lakeland
The most recent inspection on May 29, 2024, included cited deficiencies that were corrected. Earlier inspections showed a pattern of deficiencies mainly related to staffing standards and various staff training requirements, including first aid, CPR, medication management, and Alzheimer’s disease training. Complaint investigations were not listed in the available reports. No fines, immediate jeopardy findings, or license actions were noted in the reports. The facility’s record shows some recurring issues with staffing and training, but recent corrections suggest efforts toward improvement.
Health Inspection History
Inspections
Total health citations
16
Florida average 19.7
Citations per inspection
5.33
Florida average 4.48
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 16 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Florida averageFlorida average: 0.8
Serious Health citations
0
0
100% better than Florida averageFlorida average: 0.4
0 critical citations
0 serious citations
16 moderate citations
0 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 26, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 26, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 26, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 26, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 26, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 26, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Feb 26, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Feb 26, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Lakeland The information below is reported by the Florida Agency for Health Care Administration (AHCA).
Filter by care type
Merrill Gardens at ChampionsGate
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Four Corners (Championsgate)
224
Yes
34
2
-
Cref3 Championsgate Owner Llc
26
42.3%
28
For-Profit
$7,300
Daniel Guanio
-
Brookdale Highlands
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Lakeland
105
Yes
6
1
A+
Ahc Southland-Lakeland, Llc
42
42.9%
45
For-Profit
$12,000
Lisa Paul
-
The Canopy at Waldenwoods
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Plant City
80
Yes
44
-
-
Walden Woods Operations Llc
11
36.4%
23
For-Profit
$500
Brittany Esposito
-
Florida Presbyterian Homes Inc. D.b.a. Westminster Lakeland
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Lakeland
68
No
-
-
-
-
26
26.9%
27
Not-For-Profit
$1,500
Ellisa Durrant
-
Sunburst Community Care
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Lakeland
-
No
-
-
-
-
0
0%
0
-
-
-
-
Places of interest near Florida Presbyterian Homes Inc. D.b.a. Westminster Lakeland
2.8 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
79
Employees
75
Contractors
4
Staff to resident ratio
1.58:1
0% compared with Florida averageFlorida average ratio: 1.52:1
Avg staff/day
39
Average shift
7.2 hours
9% worse than Florida averageFlorida average: 7.9 hours
Total staff hours (quarter)
25,586
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
14
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
9
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
31
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
1.7%
440 contractor hours this quarter
Occupational Therapy Assistant: 1
Physician Assistant: 1
Medical Director: 1
Occupational Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 31 | 0 | 31 | 12,066 | 91 | 100% | 7.7 |
| Registered Nurse | 14 | 0 | 14 | 3,281 | 91 | 100% | 7.2 |
| Licensed Practical Nurse | 9 | 0 | 9 | 3,230 | 91 | 100% | 7.9 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,293 | 80 | 88% | 7.3 |
| Physical Therapy Aide | 3 | 0 | 3 | 1,016 | 75 | 82% | 7.2 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 879 | 70 | 77% | 4.9 |
| Other Dietary Services Staff | 2 | 0 | 2 | 842 | 77 | 85% | 6.6 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Physical Therapy Assistant | 1 | 0 | 1 | 405 | 64 | 70% | 6.3 |
| Physician Assistant | 0 | 1 | 1 | 271 | 45 | 49% | 6 |
| Speech Language Pathologist | 2 | 0 | 2 | 242 | 54 | 59% | 3.9 |
| Occupational Therapy Aide | 0 | 1 | 1 | 100 | 27 | 30% | 3.7 |
| Medical Director | 0 | 1 | 1 | 45 | 17 | 19% | 2.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 6 | 7% | 4 |
| RN Director of Nursing | 1 | 0 | 1 | 14 | 4 | 4% | 3.4 |
31 Certified Nursing Assistant
% of Days
100%
14 Registered Nurse
% of Days
100%
9 Licensed Practical Nurse
% of Days
100%
5 Clinical Nurse Specialist
% of Days
88%
3 Physical Therapy Aide
% of Days
82%
3 Respiratory Therapy Technician
% of Days
77%
2 Other Dietary Services Staff
% of Days
85%
1 Administrator
% of Days
68%
1 Qualified Social Worker
% of Days
65%
1 Mental Health Service Worker
% of Days
64%
1 Nurse Practitioner
% of Days
62%
1 Physical Therapy Assistant
% of Days
70%
1 Physician Assistant
% of Days
49%
2 Speech Language Pathologist
% of Days
59%
1 Occupational Therapy Aide
% of Days
30%
1 Medical Director
% of Days
19%
1 Occupational Therapy Assistant
% of Days
7%
1 RN Director of Nursing
% of Days
4%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
50 residents
Residents by payment source
Medicare
14 residents (28%)
Medicaid
20 residents (40%)
Private pay or other
16 residents (32%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.3
52% worse than Florida averageFlorida average: 7.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.0
77% worse than Florida averageFlorida average: 12.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
20.9%
Percent of long-stay residents whose need for help with daily activities has increased
20.9%
99% worse than Florida averageFlorida average: 10.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
24.6%
Percent of long-stay residents whose ability to move independently worsened
24.6%
90% worse than Florida averageFlorida average: 12.9%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.5%
51% worse than Florida averageFlorida average: 13.5%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.7%
Percent of long-stay residents experiencing one or more falls with major injury
5.7%
117% worse than Florida averageFlorida average: 2.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
1.8%
Percent of long-stay high risk residents with pressure ulcers
1.8%
67% better than Florida averageFlorida average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.8%
Percent of long-stay residents with a urinary tract infection
0.8%
6% better than Florida averageFlorida average: 0.9%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.3%
Percent of long-stay residents who lose too much weight
3.3%
45% better than Florida averageFlorida average: 6.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Florida averageFlorida average: 3.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.1%
Percent of long-stay residents who received an antipsychotic medication
5.1%
36% better than Florida averageFlorida average: 8.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Florida averageFlorida average: 97.7%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Florida averageFlorida average: 99.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
6% better than Florida averageFlorida average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
77% better than Florida averageFlorida average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
In line with Florida averageFlorida average: 94.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Florida Presbyterian Homes Inc. D.b.a. Westminster Lakeland based on CMS SNF Cost Reports.
Occupancy Rate
63.2%
↑ 2.7pp vs 2022
Net Income
-$910.7K
↓ ~$422.2K vs 2022
Total Payroll
$9.4M
↑ ~$1.2M vs 2022
Profit Margin
-10.6%
↓ 3.1pp vs 2022
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