Brookdale Highlands

Overview of Brookdale Highlands

Brookdale Highlands is Brookdale’s senior living community located in Lakeland, FL, providing both assisted living, and memory care services. Their accommodations consist of pet friendly, customizable studio-type units, one-to-two bedroom apartments, and villas, where residents receive 24/7 professional care and supervision from staff. The community ensures the residents well-being and security by putting surveillance and emergency systems in place.

At Brookdale Highlands, multiple course dining is provided daily where residents can partake in a variety of traditional meals. To ensure that residents stay engaged, physically fit, and mentally active, Brookdale Highlands has interest based clubs, educational workshops, trivia night, fitness classes and excursions to local attractions. And to ensure that the residents can focus their time and energy on those activities, Brookdale Highlands also provides housekeeping and laundry services, also ensuring to keep the community spotless.

(863) 701-7820

105-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 6 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Facility TypeAssisted Living Facility

StatusLicensed

IssuanceDecember 19, 2024

ExpirationDecember 18, 2026

CountyPolk

License Number10064

Brookdale Highlands is legally operated by Ahc Southland-lakeland, Llc, and administrated by Lisa Paul.

Profit StatusFor-Profit

Wheelchair Accessible

Emergency SystemsYes

Safety FeaturesEmergency Alert System

Staffing

Key information about the people who lead and staff this community.

English Spanish

Respite Care

Licensed Nurses/CNAs

24-Hour Staffing

Fitness Center

Transportation

Concierge Service

Café/Bistro

Beauty/Barber Shop

Courtyard And Garden

Private Dining Room

Game Room

Walking Paths

Landscaped Grounds

Community Kitchen

Screened Lanai

General Store

Ice Cream Parlor

ActivitiesActivities include B-Fit exercise classes, Brain Fit sessions, trivia games, and more.

Operating HoursMon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT

Assisted Living$3,950 per month

Memory Care$8,260 per month

Food DescriptionResidents enjoy healthy and delicious menu options in a restaurant-style dining room.

Activities in this home

Arts and Crafts
Cooking Classes
Exercise Classes
Games & Cards
Gardening
Music Programs
Shopping
Social Events & Outings
Theater & Movies

What does this home offer?

Pets Allowed

Room Sizes: 514 / 538 / 573 sq. ft

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: Two-story

Transportation Services

Fitness and Recreation

Types of Care at Brookdale Highlands

Assisted Living Memory Care

Since 2015 · 11 years of data 45 citations 42 inspections 2 fines $12.0K fined

Legal Actions Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.

This Facility FL Average vs. FL Avg

Legal actions Enforcement actions taken against this facility.
0
vs 3 avg
↓ 100% fewer than FL avg
Fines Total number of fines issued.
2
vs 5 avg
↓ 60% fewer than FL avg
Total amount fined Total dollar amount of fines issued.
$12k
vs $11.6k
↑ 3% higher than FL avg

Data reflects the most recent 11 years (since 2015).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. Florida state average

Overall vs. FL average

Latest Inspection April 4, 2025 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.

Metric	This Facility	FL Average	vs. FL Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	45	33	This facility has 36% more total citations than a typical Florida assisted living residence (45 vs. FL avg 33). Click this badge to view the full Florida ranking.↑ 36% worse
Citations per year Average citations per year since 2015.	4.1	3	This facility has 37% more citations per year than a typical Florida assisted living residence (4.1 vs. FL avg 3). Click this badge to view the full Florida ranking.↑ 37% worse
Citations per inspection Average citations per inspection.	1.1	1.3	This facility has 15% fewer citations per inspection than a typical Florida assisted living residence (1.1 vs. FL avg 1.3). Click this badge to view the full Florida ranking.↓ 15% better

Inspections State inspections evaluate whether the facility meets health and safety standards.

Metric	This Facility	FL Average	vs. FL Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	42	26	This facility has 62% more total inspections than a typical Florida assisted living residence (42 vs. FL avg 26). Click this badge to view the full Florida ranking.↑ 62% worse
Inspections with citations Inspections that resulted in at least one regulatory citation.	18	16	This facility has 13% more inspections with citations than a typical Florida assisted living residence (18 vs. FL avg 16). Click this badge to view the full Florida ranking.↑ 13% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	43%	62%	This facility has 19 percentage points lower inspection citation rate than a typical Florida assisted living residence (43% vs. FL avg 62%). Click this badge to view the full Florida ranking.↓ 19% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

BROOKDALE HIGHLANDS, inspected on 2025-04-04, reported no deficiencies in its latest assessment. Over a period of approximately 12 years and 42 inspections, the facility has undergone various types of evaluations, including complaint-driven and standard checks. Notably, 21 complaints and 12 standard inspections revealed a total of 45 deficiencies across all line items. Common themes identified during these assessments include records/documentation and resident care/rights concerns. The facility has demonstrated improvement in addressing these issues, with corrections made to address the cited deficiencies, ultimately resulting in its current status of no reported deficiencies.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Living Spaces & Floor Plans for Brookdale Highlands

Brookdale Highlands P2

Brookdale Highlands P3

Brookdale Highlands P4

Brookdale Highlands P1

Floor Plan

Download PDF

Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled

General Florida resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common.

Benefits

In-home care (6-8 hours/day) Assisted living Respite (240 hours/year) Case management

Community Care for the Elderly (CCE)

Florida CCE

Age 60+

General Florida resident, at risk of nursing home.

Income Limits ~$2,000/month varies

Asset Limits $5,000 individual

Limited funding; regional variation.

Benefits

Homemaker services (3-5 hours/week) Adult day care (~$60/day) Respite (up to 10 days/year)

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+

General Florida resident, at risk of nursing home placement; caregiver must be approved.

Income Limits (2025) ~$2,829/month individual, aligned with Medicaid thresholds

Asset Limits ~$2,000 (individual); varies by case manager discretion.

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Benefits

Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month)

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+

General Florida resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled

General Florida resident, living in approved facility, receiving SSI or low-income.

Income Limits (2025) ~$1,004/month individual, including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific facility types; ~$78.40/month max supplement.

Benefits

Cash payment (~$78.40/month) for room/board or personal needs in facilities

5.2 miles from city center Estimated distance in miles from Lakeland's city center to Brookdale Highlands's address, calculated via Google Maps. — 5.58 miles to nearest hospital (Pediatric Gastroenterology, Hepatology and Nutrition of Florida)

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The information below is reported by the Florida Agency for Health Care Administration (AHCA).

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