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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
With over 50 years of experience in enhancing seniors’ well-being, Friendly Home is an esteemed senior living community located in the ethereal setting of Rhodes Avenue, Woonsocket, RI, that provides a wide range of care options including nursing care, short-term rehabilitation, hospice care, wound care, and dementia care. Featuring 126-bed accommodations, the community ensures seniors experience unparalleled comfort and safety. A team of competent and highly skilled professionals strives to deliver the highest quality of care and support around the clock so that seniors can enjoy their best years without worries.
Gain meaningful experiences and cherish every moment with the Friendly Home’s warm and welcoming environment. Providing physical, occupational, and speech therapy, the community ensures seniors jump back into their lives with confidence. With exceptional dining, seniors enjoy delightful and healthy meals for their dietary satisfaction. Friendly Home is a safe place for seniors to live their healing journey with its serene campus.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 33rd out of 56 homes in Rhode Island. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 37m per day | ▼ 20% State avg: 46m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 39m per day | ▲ 34% State avg: 29m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 27m per day | ■ Avg State avg: 2h 28m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 13m per day | ▼ 3% State avg: 3h 18m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 33% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 28m per day | ▼ 18% State avg: 34m per day · National avg: 29m per day |
Higher than the Rhode Island average: 83.7%Friendly Home is legally operated by Cheryl Picard.
Key information about the people who lead and staff this community.
In Rhode Island, the Department of Health, Center for Health Facilities Regulation is the primary authority for inspecting, licensing, and reporting on all long-term care facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Rhode Island state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | RI Average | vs. RI Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 81 | 34 | This facility has 138% more total deficiencies than a typical Rhode Island nursing home (81 vs. RI avg 34).↑ 138% worse |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 16.2 | 6.8 | This facility has 138% more deficiencies per year than a typical Rhode Island nursing home (16.2 vs. RI avg 6.8).↑ 138% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 19, 2025, identified multiple deficiencies related to professional standards of care, quality of care, medication management, infection control, and life safety compliance. Earlier inspections showed a pattern of similar issues, including fall prevention, behavioral health services, documentation, and infection control, with substantiated complaints involving medication errors, inadequate supervision, and failure to notify representatives of care changes. Notable enforcement included a prior immediate jeopardy finding in October 2023 related to failure to follow up on diagnostic testing and physician notification, which was later resolved. Complaint investigations were mostly substantiated, highlighting concerns such as resident elopement, medication administration errors, and missed wound care. The facility’s deficiencies have persisted over time without clear improvement, reflecting ongoing challenges in meeting regulatory requirements.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsRhode Island average 8.3
Last Health inspection on Aug 2025
Rhode Island average 28.1
Rhode Island average 3.48
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 29 citations resulted from standard inspections; and 11 of 29 resulted from complaint investigations.
150% worse than Rhode Island averageRhode Island average: 1.6
41% better than Rhode Island averageRhode Island average: 1.7
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with Rhode Island average
5% worse than Rhode Island average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,934 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 59 | 14 | 73 | 18,721 | 92 | 100% | 7.7 |
| Occupational Therapy Aide | 29 | 1 | 30 | 7,808 | 92 | 100% | 6.1 |
| Licensed Practical Nurse | 22 | 17 | 39 | 6,360 | 92 | 100% | 7.8 |
| Registered Nurse | 14 | 12 | 26 | 4,574 | 92 | 100% | 7.2 |
| Medication Aide/Technician | 12 | 0 | 12 | 4,327 | 92 | 100% | 8.6 |
| Other Dietary Services Staff | 6 | 0 | 6 | 1,608 | 90 | 98% | 7.8 |
| Speech Language Pathologist | 0 | 3 | 3 | 754 | 85 | 92% | 6.1 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 720 | 75 | 82% | 7.6 |
| Physical Therapy Aide | 0 | 3 | 3 | 598 | 73 | 79% | 5.5 |
| Qualified Social Worker | 0 | 2 | 2 | 531 | 78 | 85% | 5.1 |
| RN Director of Nursing | 2 | 0 | 2 | 494 | 47 | 51% | 8.2 |
| Administrator | 1 | 0 | 1 | 483 | 58 | 63% | 8.3 |
| Nurse Practitioner | 1 | 0 | 1 | 465 | 60 | 65% | 7.7 |
| Dietitian | 1 | 0 | 1 | 457 | 55 | 60% | 8.3 |
| Physical Therapy Assistant | 0 | 2 | 2 | 400 | 72 | 78% | 5.5 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 355 | 69 | 75% | 5.1 |
| Medical Director | 0 | 1 | 1 | 18 | 13 | 14% | 1.4 |
Includes penalties issued in 2023
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
55% lower than Rhode Island averageRhode Island average: $94K
6% more fines than Rhode Island averageRhode Island average: 2.8
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Rhode Island averageRhode Island average: 0.4
Penalties are imposed by CMS for violations of federal nursing home regulations.
3 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.2
11% better than Rhode Island averageRhode Island average: 10.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.8
37% better than Rhode Island averageRhode Island average: 20.2
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
16.3%
16% better than Rhode Island averageRhode Island average: 19.5%
Percent of long-stay residents whose ability to move independently worsened
13.9%
24% better than Rhode Island averageRhode Island average: 18.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.1%
64% better than Rhode Island averageRhode Island average: 22.9%
Percent of long-stay residents experiencing one or more falls with major injury
4.0%
9% worse than Rhode Island averageRhode Island average: 3.7%
Percent of long-stay high risk residents with pressure ulcers
7.6%
62% worse than Rhode Island averageRhode Island average: 4.7%
Percent of long-stay residents with a urinary tract infection
5.1%
124% worse than Rhode Island averageRhode Island average: 2.3%
Percent of long-stay residents who lose too much weight
4.0%
26% better than Rhode Island averageRhode Island average: 5.4%
Percent of long-stay residents who have depressive symptoms
16.0%
19% worse than Rhode Island averageRhode Island average: 13.5%
Percent of long-stay residents who received an antipsychotic medication
29.8%
39% worse than Rhode Island averageRhode Island average: 21.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
In line with Rhode Island averageRhode Island average: 93.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.6%
14% worse than Rhode Island averageRhode Island average: 95.3%
Number of hospitalizations per 1,000 long-stay resident days.
0.96
34% better than Rhode Island averageRhode Island average: 1.46
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.53
11% better than Rhode Island averageRhode Island average: 1.72
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.0%
9% better than Rhode Island averageRhode Island average: 76.2%
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
24% better than Rhode Island averageRhode Island average: 2.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
7% better than Rhode Island averageRhode Island average: 78.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.8%
33% better than Rhode Island averageRhode Island average: 25.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.9%
In line with Rhode Island averageRhode Island average: 15.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Rhode Island averageRhode Island average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
52.2%
In line with Rhode Island averageRhode Island average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
50.3%
In line with Rhode Island averageRhode Island average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
40% of new residents, usually for short-term rehab.
31% of new residents, often for short stays.
29% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
114Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Friendly Home based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #12 / 60Payroll — State benchmarkedThis home is ranked 12th out of 60 homes in Rhode Island. Shows total annual staff payroll benchmarked to the Rhode Island average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Housing Options: Private Rooms
Building Type: Single-story
Most residents typically stay for a few weeks or months before returning home or moving on.
Amanda Brown serves as Vice President & Administrator at Friendly Home. She plays a key leadership role in overseeing the community’s operations, ensuring a warm and professional environment for residents and staff alike.
1.2 miles from city center
Estimated distance in miles from Woonsocket's city center to Friendly Home's address, calculated via Google Maps.
Add your location
Friendly Home is located in Woonsocket, Rhode Island.
Here are the financial assistance programs available to residents in Rhode Island.
Friendly Home is in the Rhodes Avenue neighborhood of Woonsocket.
The legal owner and operator of Friendly Home is Cheryl Picard.
Friendly Home has a walk score of 24. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to RI state health department records, Friendly Home's license number is LTC00833.
According to RI state health department records, Friendly Home's license expires on December 31, 2026.
Friendly Home's occupancy is 88%.
Friendly Home has 126 beds.
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