Occupancy rate
88%
In line with Rhode Island averageMostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Friendly Home
Nursing Home in Woonsocket
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Friendly Home
Nursing Home in Woonsocket
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Friendly Home
With over 50 years of experience in enhancing seniors’ well-being, Friendly Home is an esteemed senior living community located in the ethereal setting of Rhodes Avenue, Woonsocket, RI, that provides a wide range of care options including nursing care, short-term rehabilitation, hospice care, wound care, and dementia care. Featuring 126-bed accommodations, the community ensures seniors experience unparalleled comfort and safety. A team of competent and highly skilled professionals strives to deliver the highest quality of care and support around the clock so that seniors can enjoy their best years without worries.
Gain meaningful experiences and cherish every moment with the Friendly Home’s warm and welcoming environment. Providing physical, occupational, and speech therapy, the community ensures seniors jump back into their lives with confidence. With exceptional dining, seniors enjoy delightful and healthy meals for their dietary satisfaction. Friendly Home is a safe place for seniors to live their healing journey with its serene campus.
Amanda Brown serves as Vice President & Administrator at Friendly Home. She plays a key leadership role in overseeing the community’s operations, ensuring a warm and professional environment for residents and staff alike.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 30th out of 55 homes in Rhode Island.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 30th out of 55 homes in Rhode Island.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 49m per day
vs Rhode Island avg
-7%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 37m per day | ▼ 20% State avg: 46m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 27m per day | ■ Avg State avg: 2h 28m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 11m per day | ▼ 4% State avg: 3h 18m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 33% State avg: 3m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 28m per day | ▼ 18% State avg: 34m per day · National avg: 29m per day |
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
126
Avg. Length of Stay
293 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
40% of new residents, usually for short-term rehab.
Typical stay
15 days
Private pay
31% of new residents, often for short stays.
Typical stay
6 - 7 months
Medicaid
29% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$17.8M
Profit
$605.2K
Privately-owned community
Operated by a business corporation.
Home revenue
$17.8M
Profit
$605.2K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.2M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$17.2M
126-bed community
A larger shared setting that may offer more common spaces and organized community services.
42 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 24 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with Rhode Island averageOccupied beds
111 / 126
Average residents
95 per day
Facility TypeNursing Facility
StatusActive
IssuanceJune 2, 2024
ExpirationDecember 31, 2026
License NumberLTC00833
CMS Certification Number415044
Friendly Home is legally operated by Cheryl Picard.
Nursing Home
126 units
Total beds
126 units
Staffing
Key information about the people who lead and staff this community.
ContactMr. Angelo Rotella, Administrator
Total Employees
170
Full-Time Employees
170
What does this home offer?
Housing Options: Private Rooms
Building Type: Single-story
Types of Care at Friendly Home
Nursing Home
Hospice Care
Inspection History
In Rhode Island, the Department of Health, Center for Health Facilities Regulation is the primary authority for inspecting, licensing, and reporting on all long-term care facilities.
13 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Show Inspection Reports
Latest inspection
Date
December 19, 2025
Re Inspection81 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Rhode Island average: 34 deficiencies
Inspection Report Summary for Friendly Home
The most recent inspection on December 19, 2025, identified multiple deficiencies related to professional standards of care, quality of care, medication management, infection control, and life safety compliance. Earlier inspections showed a pattern of similar issues, including fall prevention, behavioral health services, documentation, and infection control, with substantiated complaints involving medication errors, inadequate supervision, and failure to notify representatives of care changes. Notable enforcement included a prior immediate jeopardy finding in October 2023 related to failure to follow up on diagnostic testing and physician notification, which was later resolved. Complaint investigations were mostly substantiated, highlighting concerns such as resident elopement, medication administration errors, and missed wound care. The facility’s deficiencies have persisted over time without clear improvement, reflecting ongoing challenges in meeting regulatory requirements.
Health Inspection History
Inspections
Total health inspections
10
Rhode Island average 8.3
Last Health inspection on Aug 2025
Total health citations
29
Rhode Island average 28.1
Citations per inspection
2.9
Rhode Island average 3.48
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 29 citations resulted from standard inspections; and 11 of 29 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
4
4
150% worse than Rhode Island averageRhode Island average: 1.6
Serious Health citations
1
1
41% better than Rhode Island averageRhode Island average: 1.7
4 critical citations
1 serious citation
23 moderate citations
1 minor citation
Citations history (last 3 years)
Quality of Care critical citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 06, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 06, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
May 22, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
May 22, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 31, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 31, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 30, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 30, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Woonsocket The information below is reported by the Rhode Island Department of Health, Center for Health Facilities Regulation.
Filter by care type
| Friendly Home |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Woonsocket (Rhodes Avenue) | 126 | 93.5% | +12% | 3.82 | +14% | -5% | 3 | 29 | 2.9 | 5 | 103 | A+ | 24 | Bouchard, Lindsey | $16.4M | $7.2M | 44.2% | 415044 |
Financial Assistance for
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Places of interest near Friendly Home
1.2 miles from city center
Estimated distance in miles from Woonsocket's city center to Friendly Home's address, calculated via Google Maps.
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
231
Employees
114
Contractors
117
Staff to resident ratio
2.03:1
15% better than Rhode Island averageRhode Island average ratio: 1.76:1
Avg staff/day
62
Average shift
7.2 hours
5% worse than Rhode Island averageRhode Island average: 7.6 hours
Total staff hours (quarter)
40,427
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
37
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
43
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
106
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
12.6%
5,076 contractor hours this quarter
Certified Nursing Assistant: 51
Registered Nurse: 23
Licensed Practical Nurse: 21
Physical Therapy Aide: 5
Physical Therapy Assistant: 5
Speech Language Pathologist: 3
Respiratory Therapy Technician: 3
Qualified Social Worker: 2
Occupational Therapy Assistant: 2
Occupational Therapy Aide: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 55 | 51 | 106 | 18,605 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 22 | 21 | 43 | 6,856 | 91 | 100% | 7.7 |
| Medication Aide/Technician | 13 | 0 | 13 | 4,339 | 91 | 100% | 7.9 |
| Registered Nurse | 14 | 23 | 37 | 4,110 | 91 | 100% | 7.3 |
| Other Dietary Services Staff | 2 | 0 | 2 | 870 | 72 | 79% | 8 |
| Speech Language Pathologist | 0 | 3 | 3 | 810 | 89 | 98% | 6.4 |
| Physical Therapy Aide | 0 | 5 | 5 | 749 | 71 | 78% | 5.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 562 | 64 | 70% | 6.5 |
| Qualified Social Worker | 0 | 2 | 2 | 543 | 77 | 85% | 4.7 |
| Administrator | 1 | 0 | 1 | 511 | 62 | 68% | 8.2 |
| Mental Health Service Worker | 2 | 0 | 2 | 492 | 61 | 67% | 7.7 |
| RN Director of Nursing | 1 | 0 | 1 | 461 | 55 | 60% | 8.4 |
| Dietitian | 1 | 0 | 1 | 448 | 55 | 60% | 8.1 |
| Nurse Practitioner | 1 | 0 | 1 | 414 | 51 | 56% | 8.1 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 366 | 65 | 71% | 5.6 |
| Physical Therapy Assistant | 0 | 5 | 5 | 116 | 53 | 58% | 2.1 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 90 | 28 | 31% | 2.8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 70 | 27 | 30% | 2.6 |
| Medical Director | 0 | 1 | 1 | 18 | 13 | 14% | 1.4 |
106 Certified Nursing Assistant
% of Days
100%
43 Licensed Practical Nurse
% of Days
100%
13 Medication Aide/Technician
% of Days
100%
37 Registered Nurse
% of Days
100%
2 Other Dietary Services Staff
% of Days
79%
3 Speech Language Pathologist
% of Days
98%
5 Physical Therapy Aide
% of Days
78%
2 Clinical Nurse Specialist
% of Days
70%
2 Qualified Social Worker
% of Days
85%
1 Administrator
% of Days
68%
2 Mental Health Service Worker
% of Days
67%
1 RN Director of Nursing
% of Days
60%
1 Dietitian
% of Days
60%
1 Nurse Practitioner
% of Days
56%
3 Respiratory Therapy Technician
% of Days
71%
5 Physical Therapy Assistant
% of Days
58%
2 Occupational Therapy Assistant
% of Days
31%
1 Occupational Therapy Aide
% of Days
30%
1 Medical Director
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
114
Medicare
3
2.6% of residents
Medicaid
86
75.4% of residents
Private pay or other
25
21.9% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.2
11% better than Rhode Island averageRhode Island average: 10.3
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.8
37% better than Rhode Island averageRhode Island average: 20.2
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.3%
Percent of long-stay residents whose need for help with daily activities has increased
16.3%
16% better than Rhode Island averageRhode Island average: 19.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
13.9%
Percent of long-stay residents whose ability to move independently worsened
13.9%
24% better than Rhode Island averageRhode Island average: 18.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.1%
64% better than Rhode Island averageRhode Island average: 22.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.0%
Percent of long-stay residents experiencing one or more falls with major injury
4.0%
9% worse than Rhode Island averageRhode Island average: 3.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.6%
Percent of long-stay high risk residents with pressure ulcers
7.6%
62% worse than Rhode Island averageRhode Island average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
5.1%
Percent of long-stay residents with a urinary tract infection
5.1%
124% worse than Rhode Island averageRhode Island average: 2.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.0%
Percent of long-stay residents who lose too much weight
4.0%
26% better than Rhode Island averageRhode Island average: 5.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
16.0%
Percent of long-stay residents who have depressive symptoms
16.0%
19% worse than Rhode Island averageRhode Island average: 13.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
29.8%
Percent of long-stay residents who received an antipsychotic medication
29.8%
39% worse than Rhode Island averageRhode Island average: 21.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
In line with Rhode Island averageRhode Island average: 93.1%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.6%
14% worse than Rhode Island averageRhode Island average: 95.3%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.96
Number of hospitalizations per 1,000 long-stay resident days.
0.96
34% better than Rhode Island averageRhode Island average: 1.46
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.53
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.53
11% better than Rhode Island averageRhode Island average: 1.72
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.0%
9% better than Rhode Island averageRhode Island average: 76.2%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
24% better than Rhode Island averageRhode Island average: 2.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
7% better than Rhode Island averageRhode Island average: 78.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.8%
33% better than Rhode Island averageRhode Island average: 25.1%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
15.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.9%
In line with Rhode Island averageRhode Island average: 15.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Rhode Island averageRhode Island average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
52.2%
Percentage of residents at or above expected ability to care for themselves at discharge.
52.2%
In line with Rhode Island averageRhode Island average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
50.3%
Rate of successful return to home or community from a skilled nursing facility.
50.3%
In line with Rhode Island averageRhode Island average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$42K
55% lower than Rhode Island averageRhode Island average: $94K
Number of fines
3
6% more fines than Rhode Island averageRhode Island average: 2.8
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Rhode Island averageRhode Island average: 0.4
Fines amount comparison
Fines amount comparison
This facility
$42K
Rhode Island average
$94K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023
$11K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023
$16K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023
$16K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Friendly Home based on CMS SNF Cost Reports.
Occupancy Rate
93.5%
↑ 1.1pp vs 2022
Net Income
$605.2K
↑ ~$403.2K vs 2022
Total Payroll
$11.0M
↑ ~$3.5M vs 2022
Profit Margin
3.7%
↑ 2.2pp vs 2022
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