Deficiencies (last 5 years)
Deficiencies (over 5 years)
7 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
106% worse than Rhode Island average
Rhode Island average: 3.4 deficiencies/yearDeficiencies per year
12
9
6
3
0
Census
Latest occupancy rate
88% occupied
Based on a December 2025 inspection.
This facility has shown a decline in demand based on occupancy rates.
Census over time
Inspection Report
Re-Inspection
Census: 111
Capacity: 126
Deficiencies: 11
Dec 19, 2025
Visit Reason
A recertification and complaint surveys were conducted at The Friendly Home from 12/16/2025 through 12/19/2025 to determine compliance with federal and state regulations including Long Term Care Facilities, State licensure, and emergency preparedness.
Findings
Multiple deficiencies were identified related to professional standards of care, quality of care, bowel/bladder management, behavioral health services, drug regimen review, infection control, and life safety code compliance. The facility failed to meet several regulatory requirements, including failure to follow physician orders, inadequate documentation, and failure to provide timely interventions. A Plan of Correction (POC) was submitted addressing these issues.
Complaint Details
The survey included complaint investigations with intake ID reference numbers 2676813, 2621832, 2603983, and 2594543. Deficiencies were identified related to falls, medication administration, trauma-informed care, and infection control.
Severity Breakdown
Level E: 8
Level D: 2
Level G: 1
Level F: 1
Deficiencies (11)
| Description | Severity |
|---|---|
| Failure to meet professional standards of quality in services provided, including failure to ensure use of gait-sleeves and booties for residents at risk of falls. | Level E |
| Failure to ensure quality of care related to bowel protocol and management for residents with constipation. | Level E |
| Failure to ensure proper care for residents with urinary incontinence and catheter care. | Level D |
| Failure to maintain acceptable nutritional status and hydration for residents. | Level G |
| Failure to provide trauma-informed care for residents with history of trauma. | Level E |
| Failure to provide adequate behavioral health services and monitoring for residents with schizophrenia and dementia. | Level D |
| Failure to properly review and monitor drug regimens, including medication errors and unnecessary drugs. | Level E |
| Failure to provide timely and accurate laboratory and medical record documentation. | Level E |
| Failure to maintain infection prevention and control program including antibiotic stewardship. | Level E |
| Failure to maintain resident-identifiable information and medical records accurately and confidentially. | Level E |
| Failure to maintain life safety code compliance related to oxygen cylinder storage. | Level F |
Report Facts
Census: 111
Total Capacity: 126
Deficiencies cited: 12
Dates of survey: 12/16/2025 through 12/19/2025
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Adam J. Sheehan | Laboratory Director or Provider/Supplier Representative | Signed the report on 1/12/2026 |
Inspection Report
Annual Inspection
Deficiencies: 6
Oct 4, 2024
Visit Reason
A recertification and complaint surveys were conducted at Friendly Home, Inc. from 9/30/2024 through 10/4/2024 to determine compliance with 42 C.F.R. Part 483, requirements for Long Term Care Facilities, including a state licensing and emergency preparedness survey.
Findings
Deficiencies were identified related to professional standards of care, quality of care, treatment and services to prevent pressure ulcers, nursing services competencies, infection prevention and control, food safety, and facility assessment. The facility failed to ensure residents received treatment and care in accordance with physician orders and professional standards, including wound care, offloading heels, blood sugar monitoring, and infection control.
Complaint Details
Complaint surveys were part of the visit, but substantiation status is not explicitly stated in the report.
Deficiencies (6)
| Description |
|---|
| Failure to ensure residents receive treatment and care in accordance with physician orders for offloading heels and glucose monitoring. |
| Failure to ensure residents receive treatment and care in accordance with professional standards for wound care and skin integrity. |
| Failure to ensure nursing staff have appropriate competencies and skills to provide nursing and related services. |
| Failure to maintain infection prevention and control program to prevent transmission of communicable diseases. |
| Failure to store, prepare, distribute, and serve food in accordance with professional standards for food safety. |
| Failure to conduct and document a facility-wide assessment to determine resources necessary to care for residents. |
Report Facts
Dates of blood sugar levels: 12
Number of residents reviewed for pressure ulcers: 6
Number of residents with wound care orders reviewed: 4
Number of residents with edema reviewed: 3
Number of residents with infection control issues reviewed: 2
Number of residents with PICC line care reviewed: 1
Number of residents with pressure ulcers reviewed: 2
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Cheryl Picard | Administrator | Signed the report and plan of correction documents. |
| Staff C | Registered Nurse involved in wound care and documentation issues. | |
| Staff D | Licensed Practical Nurse | Acknowledged edema and wound care observations. |
| Staff F | Licensed Practical Nurse | Observed failing to remove gloves and perform hand hygiene during wound care. |
| Director of Nursing Services (DNS) | Director of Nursing Services | Unable to explain why physician orders were not followed; responsible for executing action plans. |
| Staff G | Registered Nurse | Involved in wound care and competency training. |
| Staff E | Licensed Practical Nurse | Acknowledged resident edema and lack of documentation. |
| Staff Development Coordinator (SDC) | Staff Development Coordinator | Observed wound care dressing application and training. |
| Food Service Director (FSD) | Food Service Director | Acknowledged food safety observations and staff compliance issues. |
Inspection Report
Complaint Investigation
Census: 116
Capacity: 126
Deficiencies: 9
Oct 30, 2023
Visit Reason
A federal recertification survey and complaint investigation was conducted at this nursing home from 10/24/2023 through 10/30/2023 to determine compliance with 42 CFR Part 483 requirements for Long Term Care Facilities.
Findings
The facility was found to have immediate jeopardy related to failure to ensure residents receive treatment and care in accordance with professional standards, specifically regarding follow-up on diagnostic testing and physician notification. The immediate jeopardy was removed as of 10/29/2023 after corrective actions. Additional deficiencies were cited related to quality of care, skin integrity, physician visits, infection control, and environmental conditions.
Complaint Details
The complaint investigation was substantiated with findings of immediate jeopardy related to failure to follow up on diagnostic testing and notify the attending physician, resulting in harm to Resident ID #79 who was hospitalized unresponsive and jaundiced.
Severity Breakdown
Immediate Jeopardy: 1
Deficiencies (9)
| Description | Severity |
|---|---|
| Failure to ensure residents receive treatment and care in accordance with professional standards, including follow-up with diagnostic testing and physician notification for Resident ID #79. | Immediate Jeopardy |
| Failure to provide necessary treatment and services to prevent pressure ulcers for Resident ID #81. | — |
| Failure to provide appropriate treatment and services for urinary tract infection for Resident ID #31. | — |
| Failure to review and sign physician orders timely and ensure continuity of care for multiple residents including Resident ID #79. | — |
| Failure to promptly notify practitioner of abnormal ultrasound results for Resident ID #79. | — |
| Failure to ensure drug regimen is free from unnecessary drugs for Residents ID #42 and #98. | — |
| Failure to provide or obtain radiology and diagnostic services when ordered for Resident ID #79. | — |
| Failure to establish and maintain an infection prevention and control program including proper signage, PPE availability, and staff education. | — |
| Failure to provide a safe, functional, sanitary, and comfortable environment for residents, including housekeeping and shower room cleanliness. | — |
Report Facts
Deficiencies cited: 9
Resident census: 116
Total capacity: 126
Dates of survey: 2023-10-24 to 2023-10-30
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Staff A | Attending Physician | Named in findings related to failure to follow up on diagnostic testing and sign orders. |
| Staff B | Unit Manager RN | Interviewed regarding resident condition and notification failures. |
| Staff C | Licensed Practical Nurse | Observed applying wound dressing incorrectly. |
| Staff D | Registered Nurse (RN) | Interviewed about resident UTI symptoms and notification. |
| Staff F | Medical Doctor (MD) | Interviewed regarding awareness of ultrasound results. |
| Director of Nursing Services | DNS | Named in multiple findings and responsible for corrective action plans. |
Inspection Report
Plan of Correction
Deficiencies: 0
Nov 29, 2022
Visit Reason
An off-site desk audit was conducted on November 29, 2022 for all previous deficiencies cited on October 25, 2022 to verify correction.
Findings
Based on an acceptable plan of correction and supporting documentation, all deficiencies have been corrected and the facility is in compliance with all regulations surveyed.
Inspection Report
Complaint Investigation
Census: 122
Capacity: 126
Deficiencies: 2
Oct 25, 2022
Visit Reason
A Recertification, COVID-19 Vaccination Compliance and Complaint Survey was conducted from 10/19/2022 through 10/25/2022 to determine compliance with 42 CFR Part 483 requirements for Long Term Care Facilities, including a complaint investigation related to alleged abuse.
Findings
The facility was found to have failed to ensure that all alleged violations involving abuse were reported immediately as required, specifically for one resident (ID #164). Additionally, the facility failed to ensure residents received treatment and care in accordance with professional standards, including proper blood pressure monitoring for another resident (ID #108).
Complaint Details
The complaint investigation was related to allegations of abuse involving Resident ID #164. The facility failed to report the alleged abuse to the State Survey Agency within the required timeframe. The allegation was substantiated based on record review and interviews.
Deficiencies (2)
| Description |
|---|
| Failure to ensure all alleged violations involving abuse were reported immediately as required by regulation. |
| Failure to ensure residents received treatment and care in accordance with professional standards, specifically regarding blood pressure monitoring and edema management. |
Report Facts
Census: 122
Total Capacity: 126
Brief Interview for Mental Status (BIMS) score: 14
Deficiency tags: 2
Inspection Report
Renewal
Deficiencies: 7
Aug 26, 2021
Visit Reason
A Recertification Survey was conducted at Friendly Home from 08/23/2021 through 08/26/2021 to determine compliance with 42 CFR Part 483 requirements for Long Term Care Facilities, including state licensure and emergency preparedness surveys.
Findings
The facility was determined to be not in compliance with several regulatory requirements, resulting in multiple deficiencies cited related to advance directives, comprehensive care plans, treatment of pressure ulcers, infection control, food safety, and staff training on abuse prevention.
Deficiencies (7)
| Description |
|---|
| Facility failed to provide written information to all adult residents concerning the right to accept or refuse medical or surgical treatment and to formulate an advance directive. |
| Facility failed to develop and implement comprehensive person-centered care plans for residents, including measurable objectives and timeframes. |
| Facility failed to provide necessary services to dependent residents unable to carry out activities of daily living. |
| Facility failed to ensure residents with pressure ulcers receive necessary treatment and services consistent with professional standards of practice. |
| Facility failed to properly store, prepare, distribute, and serve food under sanitary conditions. |
| Facility failed to establish and maintain an infection prevention and control program to prevent development and transmission of communicable diseases and infections. |
| Facility failed to provide training to staff on abuse, neglect, exploitation, and dementia management. |
Report Facts
Staff members: 156
Residents reviewed: 20
Residents reviewed for food/snack issues: 8
Residents reviewed for pressure ulcers: 4
Residents reviewed for ADL care: 2
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Director of Nursing Services | Director of Nursing Services | Interviewed regarding resident care plans, advance directives, and infection control findings. |
| Staff Nurse F | Staff Nurse | Interviewed regarding resident pressure ulcer and wound care. |
| Assistant Director of Nursing | Assistant Director of Nursing | Interviewed regarding pressure ulcer measurement and care. |
| Food Service Director | Food Service Director | Interviewed regarding food safety and meal service observations. |
| Staff A | Unit Manager | Interviewed regarding resident advance directives and care plans. |
| Staff B | Staff | Interviewed regarding resident orders and advance directives. |
| Staff C | Staff | Interviewed regarding resident advance directives and code status. |
| Staff D | Staff | Interviewed regarding resident edema and care plan. |
| Staff E | Nursing Assistant | Interviewed regarding nail care for residents. |
| Staff I | Nursing Assistant | Interviewed regarding documentation of bedtime snacks. |
| Staff J | Agency Nursing Assistant | Interviewed regarding provision of bedtime snacks. |
| Staff G | Nursing Assistant | Interviewed regarding cleaning and hand hygiene. |
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