Total health inspections
5
Ohio average 6.7
Last Health inspection on May 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home
Heather Hill Care Communities
Heather Hill Care Communities is a distinguished nursing home in Chardon, OH, that offers rehabilitation and skilled nursing. The community has 161 beds dedicated to residents’ comfort and healing in a supportive environment. Medicare and Medicaid are also accepted to ease residents’ financial burdens.
Those with cognitive conditions, alongside other residents, are encouraged to participate in mind-stimulating activities and group exercises, ensuring holistic wellness. Physical, occupational, and speech therapy also ensure residents can recover with ease. The community’s exceptional standards and state-of-the-art amenities make it a great choice for a worry-free retirement.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
161
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
78.7%
Residents per day (avg)
96
Occupancy rate
78.7%
Residents per day (avg)
96
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
43% of new residents, usually for short-term rehab.
Typical stay
20 days
Private pay
52% of new residents, often for short stays.
Typical stay
10 - 11 months
Medicaid
6% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$15.8M
Operating loss
-$213.9K
Privately-owned community
Operated by a business corporation.
Home revenue
$15,849,300.00
Operating loss
$-213,893.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$16.1M
What does this home offer?
Accept Medicaid: Yes
Dining Services
On-site Medical Care and Health Services
Types of Care at Heather Hill Care Communities
Nursing Home
Health Inspection History
Inspections
Total health citations
17
Ohio average 30.9
Citations per inspection
3.4
Ohio average 4.59
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 17 citations resulted from standard inspections; and 6 of 17 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Ohio averageOhio average: 0.3
Serious Health citations
0
0
100% better than Ohio averageOhio average: 0.9
0 critical citations
0 serious citations
17 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 22, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 22, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 16, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 16, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 16, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 16, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 16, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 16, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Ohio The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Heather Hill Care Communities
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Chardon
161
78.7%
0%
3.49
-1%
1
17
0
96
1
Hoffman, Michelle
$15,7M
$8,1M
51.7%
365800
Atwood Manor Inc.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Galion
-
-
-
-
-
0
0
0
-
70
-
-
-
-
-
Belle Manor Nursing Home
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
New Carlisle
-
-
-
-
-
0
0
0
-
50
-
-
-
-
-
Carey Nursing and Rehabilitation Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Carey
-
-
-
-
-
0
0
0
-
8
-
-
-
-
-
Con Lea Nursing Home
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Geneva
-
-
-
-
-
0
0
0
-
57
-
-
-
-
-
Places of interest near Heather Hill Care Communities
4.8 miles from city center
12340 Bass Lake Road, Chardon, OH 44024
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
119
Employees
117
Contractors
2
Staff to resident ratio
1.20:1
44% worse than Ohio averageOhio average ratio: 2.14:1
Avg staff/day
43
Average shift
8.9 hours
10% better than Ohio averageOhio average: 8.1 hours
Total staff hours (quarter)
34,849
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
6
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
29
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
47
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.2%
56 contractor hours this quarter
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 47 | 0 | 47 | 16,335 | 91 | 100% | 9.4 |
| Licensed Practical Nurse | 29 | 0 | 29 | 9,337 | 91 | 100% | 9.4 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,016 | 91 | 100% | 8 |
| Registered Nurse | 6 | 0 | 6 | 1,702 | 90 | 99% | 11.7 |
| Dental Services Staff | 3 | 0 | 3 | 662 | 64 | 70% | 8.4 |
| Administrator | 2 | 0 | 2 | 632 | 64 | 70% | 8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 619 | 73 | 80% | 6.3 |
| Dietitian | 1 | 0 | 1 | 552 | 64 | 70% | 8.6 |
| RN Director of Nursing | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Qualified Activities Professional | 1 | 0 | 1 | 465 | 60 | 66% | 7.7 |
| Qualified Social Worker | 4 | 0 | 4 | 447 | 75 | 82% | 4.6 |
| Physical Therapy Aide | 4 | 0 | 4 | 399 | 56 | 62% | 5.9 |
| Speech Language Pathologist | 2 | 0 | 2 | 385 | 69 | 76% | 5 |
| Mental Health Service Worker | 1 | 0 | 1 | 360 | 45 | 49% | 8 |
| Nurse Practitioner | 4 | 0 | 4 | 256 | 30 | 33% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 71 | 27 | 30% | 2.6 |
| Physical Therapy Assistant | 2 | 0 | 2 | 35 | 20 | 22% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 30 | 3 | 3% | 10 |
| Medical Director | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
47 Certified Nursing Assistant
% of Days
100%
29 Licensed Practical Nurse
% of Days
100%
6 Clinical Nurse Specialist
% of Days
100%
6 Registered Nurse
% of Days
99%
3 Dental Services Staff
% of Days
70%
2 Administrator
% of Days
70%
2 Other Dietary Services Staff
% of Days
80%
1 Dietitian
% of Days
70%
1 RN Director of Nursing
% of Days
71%
1 Qualified Activities Professional
% of Days
66%
4 Qualified Social Worker
% of Days
82%
4 Physical Therapy Aide
% of Days
62%
2 Speech Language Pathologist
% of Days
76%
1 Mental Health Service Worker
% of Days
49%
4 Nurse Practitioner
% of Days
33%
2 Respiratory Therapy Technician
% of Days
30%
2 Physical Therapy Assistant
% of Days
22%
1 Occupational Therapy Assistant
% of Days
3%
1 Medical Director
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
99 residents
Residents by payment source
Medicare
3 residents (3%)
Medicaid
73 residents (73.7%)
Private pay or other
23 residents (23.2%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.1
5% worse than Ohio averageOhio average: 5.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.3
18% better than Ohio averageOhio average: 12.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
7.0%
Percent of long-stay residents whose need for help with daily activities has increased
7.0%
In line with Ohio averageOhio average: 6.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
7.7%
Percent of long-stay residents whose ability to move independently worsened
7.7%
14% better than Ohio averageOhio average: 8.9%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.4%
26% better than Ohio averageOhio average: 22.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
23% worse than Ohio averageOhio average: 3.4%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.0%
Percent of long-stay high risk residents with pressure ulcers
5.0%
29% worse than Ohio averageOhio average: 3.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.0%
Percent of long-stay residents with a urinary tract infection
1.0%
83% worse than Ohio averageOhio average: 0.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.7%
Percent of long-stay residents who lose too much weight
6.7%
8% worse than Ohio averageOhio average: 6.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
37.2%
Percent of long-stay residents who have depressive symptoms
37.2%
55% worse than Ohio averageOhio average: 24.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
8% better than Ohio averageOhio average: 92.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
5% better than Ohio averageOhio average: 94.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.4%
6% worse than Ohio averageOhio average: 78.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
9% worse than Ohio averageOhio average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
70.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
70.6%
7% worse than Ohio averageOhio average: 75.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$15K
78% lower than Ohio averageOhio average: $69K
Number of fines
1
46% fewer fines than Ohio averageOhio average: 1.9
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Ohio averageOhio average: 0.5
Fines amount comparison
Fines amount comparison
This facility
$15K
Ohio average
$69K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 19, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 19, 2023
$15K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Heather Hill Care Communities based on CMS SNF Cost Reports.
Occupancy Rate
78.7%
↓ 15.8pp vs 2022
Net Income
-$213,893
↓ ~$652K vs 2022
Total Payroll
$9,927,909
↑ ~$267K vs 2022
Profit Margin
-1.4%
↓ 4.0pp vs 2022
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