Heather Hill Care Communities

Heather Hill Care Communities is a Nursing Home in Ohio

Heather Hill Care Communities is a Nursing Home in Ohio

Heather Hill Care Communities

12340 Bass Lake Road, Chardon, OH 44024 View Map

Heather Hill Care Communities is a Nursing Home in Ohio

Heather Hill Care Communities is a Nursing Home in Ohio

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Overview of Heather Hill Care Communities

Heather Hill Care Communities is a distinguished nursing home in Chardon, OH, that offers rehabilitation and skilled nursing. The community has 161 beds dedicated to residents’ comfort and healing in a supportive environment. Medicare and Medicaid are also accepted to ease residents’ financial burdens.

Those with cognitive conditions, alongside other residents, are encouraged to participate in mind-stimulating activities and group exercises, ensuring holistic wellness. Physical, occupational, and speech therapy also ensure residents can recover with ease. The community’s exceptional standards and state-of-the-art amenities make it a great choice for a worry-free retirement.

(440) 285-4040

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.49/day Ohio avg: 3.54/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Ohio avg: 3.2/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Ohio avg: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
1/5
Ohio avg: 2.4/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 161

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Ohio average
Occupancy rate 78.7%
Residents per day (avg) 96
Occupancy rate
78.7%
Residents per day (avg)
96

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

43% of new residents, usually for short-term rehab.

Typical stay 20 days

Private pay

52% of new residents, often for short stays.

Typical stay 10 - 11 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Proprietary home
Corporation
Home revenue
$15.8M
Operating loss
-$213.9K
Proprietary home Corporation
Home revenue
$15,849,300.00
Operating loss
$-213,893.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.1M
51.2% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.9M
Total costs $16.1M

What does this home offer?

Accepts Medicaid icon
Accepts Medicaid icon

Accept Medicaid: Yes

Dining services icon
Dining services icon

Dining Services

On-site medical care and health services icon
On-site medical care and health services icon

On-site Medical Care and Health Services

Types of Care at Heather Hill Care Communities

Nursing Home
Contact Heather Hill Care Communities

Compare Nursing Homes around Ohio

The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Heather Hill Care Communities
SNF

Nursing Homes 24/7 care needed

Chardon
161
No
1
HOFFMAN, MICHELLE
78.7%
$15,698,140.00
$8,118,372.00
51.7%
96.00
3/5
3.4931
4/5
1/5
1
17
-46%
-1%
0%
Atwood Manor Inc.
SNF

Nursing Homes 24/7 care needed

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No
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-
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-
-
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-
-
-
-
-
-
-
-
-
-
Belle Manor Nursing Home
SNF

Nursing Homes 24/7 care needed

New Carlisle
-
No
50
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Carey Nursing and Rehabilitation Center
SNF

Nursing Homes 24/7 care needed

Carey
-
No
8
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Con Lea Nursing Home
SNF

Nursing Homes 24/7 care needed

Geneva
-
No
57
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near Heather Hill Care Communities

Address 4.8 miles from city center

Address 12340 Bass Lake Road, Chardon, OH 44024

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

119
Total Staff
117
Employees
2
Contractors
34,849
Total Hours (Quarter)
43
Avg Staff/Day
8.9
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse611.7 No
Licensed Practical Nurse299.4 No
Certified Nursing Assistant479.4 No
Staff by Category
Administration
3 staff
7.2hs shift avg
Nursing Staff
83 staff
9.5hs shift avg
Physicians & Practitioners
10 staff
8hs shift avg
Therapy Services
11 staff
4.7hs shift avg
Activities & Recreation
1 staff
7.7hs shift avg
Social Services
4 staff
4.6hs shift avg
Dietary Services
3 staff
7.2hs shift avg
Other Services
4 staff
8.3hs shift avg
Contractor Analysis
0.2%
of total hours from contractors
56 contractor hours this quarter
Medical Director: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant4704716,33591100%9.4
Licensed Practical Nurse290299,33791100%9.4
Clinical Nurse Specialist6062,01691100%8
Registered Nurse6061,7029099%11.7
Dental Services Staff3036626470%8.4
Administrator2026326470%8
Other Dietary Services Staff2026197380%6.3
Dietitian1015526470%8.6
RN Director of Nursing1015206571%8
Qualified Activities Professional1014656066%7.7
Qualified Social Worker4044477582%4.6
Physical Therapy Aide4043995662%5.9
Speech Language Pathologist2023856976%5
Mental Health Service Worker1013604549%8
Nurse Practitioner4042563033%8
Respiratory Therapy Technician202712730%2.6
Physical Therapy Assistant202352022%1.7
Occupational Therapy Assistant0113033%10
Medical Director011261314%2

Health Inspection History

Total Health inspections 5
25% below Ohio average
Ohio average: 6.7

Last Health inspection on May 2025

Total Health citations 17
45% below Ohio average
Ohio average: 30.9

3.4 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 11 citations
Complaint investigations 6 citations
Breakdown of citations
Critical Health citations 0
100% below Ohio average
Ohio average: 0.3
Serious Health citations 0
100% below Ohio average
Ohio average: 0.9
Moderate Health citations 17

Minor Health citations 0
Citations history (last 3 years)
Abuse/Neglect moderate citation May 22, 2025
Corrected

Infection Control moderate citation Jan 16, 2025
Corrected

Quality of Care moderate citation Jan 16, 2025
Corrected

Quality of Care moderate citation Jan 16, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Journry, LLC
Resident Census by Payment Source
99 Total Residents
Medicare 3 (3%)
Medicaid 73 (73.7%)
Private Pay/Other 23 (23.2%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 6.1
5% worse than Ohio average
Ohio average: 5.8
Functional decline score 10.3
18% better than Ohio average
Ohio average: 12.7
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 7.0%
3% above Ohio average.

Walking Ability Worsened 7.7%
14% below Ohio average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 16.4%
26% below Ohio average.
Safety & clinical stability

Falls with Major Injury 4.2%
23% above Ohio average.

High Risk Residents with Pressure Ulcers 5.0%
29% above Ohio average.

Urinary Tract Infection 1.0%
83% above Ohio average.
Emotional & behavioral wellbeing

Depressive Symptoms 37.2%
55% above Ohio average.
Preventive care

Pneumococcal Vaccine 99.5%
8% above Ohio average.

Influenza Vaccine 99.2%
5% above Ohio average.
Nutrition & physical health

Lost Too Much Weight 6.7%
8% above Ohio average.
Short-stay resident measures
Pneumococcal Vaccine 73.4%

6% worse than Ohio average
Antipsychotic medication increase 1.4%

9% worse than Ohio average
Influenza Vaccine 70.6%

7% worse than Ohio average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $15K
This home paid 78% less in fines than the state average.
Ohio average: $69K
Number of Fines 1
This home received 46% fewer fines than the state average.
Ohio average: 1.9
Payment Denials 0
This home had 100% fewer payment denials than the state average.
Ohio average: 0.5
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Jan 19, 2023
$15K

Last updated: Jan 2026

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Financial Aid for Ohio Seniors

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PASSPORT Waiver

Ohio Medicaid PASSPORT

Age 60+, Ohio resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Administered through regional agencies; waitlists possible.

Ohio Home Care Program (non-Medicaid)

OH HCP

Age 60+, Ohio resident, at risk of decline.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; regional variation.

Assisted Living Waiver (ALW)

Ohio Assisted Living Waiver

Age 21+ (65+ prioritized), OH resident, Medicaid-eligible, NFLOC.

~$2,829/month (individual); QIT required.

$2,000 (individual), $3,000 (couple).

Covers ~300 facilities; room/board not included (separate cost).

Program of All-Inclusive Care for the Elderly (PACE)

Ohio PACE (e.g., McGregor PACE)

Age 55+, OH resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 9 counties (e.g., Cuyahoga, Franklin); expanding via Healthy Aging Grants.

Medicare Savings Program (MSP)

Ohio Medicare Savings Program

Age 65+ or disabled, OH resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Home Energy Assistance Program (HEAP)

Ohio HEAP

Age 60+ prioritized, OH resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers gas, electric, oil; emergency aid via Winter/Summer Crisis Programs.

Family Caregiver Support Program (FCSP)

Ohio Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; OH resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

12 AAAs; rural/low-income priority; volunteer respite option.

Senior Community Service Employment Program (SCSEP)

Ohio SCSEP

Age 55+, unemployed, low-income, OH resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Ohio VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, OH resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand; supports care in multiple settings.

Homestead Exemption

Ohio Homestead Exemption

Age 65+ (or disabled), OH resident, homeowner, low-income.

~$38,500/year (individual, adjusted annually).

Not assessed; home ownership required.

Reduces taxable value by $25,000; applies to primary residence.

Save the Dream Ohio (Homeowner Assistance Fund)

Ohio Save the Dream

Age 60+ prioritized, OH resident, homeowner, hardship post-Jan 21, 2020.

~$147,600/year (family of 4, 150% AMI; varies by county).

Not assessed; hardship-focused.

Covers delinquent mortgages, utilities, taxes; max $25,000 mortgage aid.

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