Heather Hill Care Communities
Heather Hill Care Communities is a Nursing Home in Ohio
Heather Hill Care Communities is a Nursing Home in Ohio
Heather Hill Care Communities
Heather Hill Care Communities is a Nursing Home in Ohio
Heather Hill Care Communities is a Nursing Home in Ohio
Heather Hill Care Communities is a distinguished nursing home in Chardon, OH, that offers rehabilitation and skilled nursing. The community has 161 beds dedicated to residents’ comfort and healing in a supportive environment. Medicare and Medicaid are also accepted to ease residents’ financial burdens.
Those with cognitive conditions, alongside other residents, are encouraged to participate in mind-stimulating activities and group exercises, ensuring holistic wellness. Physical, occupational, and speech therapy also ensure residents can recover with ease. The community’s exceptional standards and state-of-the-art amenities make it a great choice for a worry-free retirement.
Home Information
Chardon Woods
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Occupancy trails most facilities in the state, suggesting excess open capacity. The facility operates with a larger bed count than most state competitors, supporting broader intake. Resident stays are comparable to other state facilities, implying stable turnover.
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Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income exceeds the majority of state facilities, highlighting strong profitability.
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Medicare nights track the statewide midpoint, keeping volumes steady. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights lead the state, showing strong demand from market-rate residents.
OccupancyBeds
161
Occupancy
72.4%
Total Bed Days Available
45990
Avg. Length of Stay
103 days
Avg. Residents per Day
96
FinanceHome Revenue
$16,437,407.00
Payroll Costs
$7,467,756.00
Profit
$437,612.00
Total Home Costs
$16,414,961.00
Payroll % of Revenue
Percentage of home revenue spent on payroll costs.
Percentage of home revenue spent on payroll costs.
45.4%
House Specifics:CCN
365800
Owner Name
HOFFMAN, MICHELLE
Rural vs. Urban
Urban
County
Geauga
Type of Control
Voluntary Nonprofit — Church
OperationsTotal Admissions
391
Total Discharges
420
% Medicaid Admissions
3%
% Medicare Admissions
41%
% Private Pay Admissions
56%
% Medicaid Discharges
7%
% Medicare Discharges
31%
% Private Pay Discharges
62%
Quality Ratings
Overall Rating
CMS 5-star rating based on health inspections, staffing, and quality measures.
CMS 5-star rating based on health inspections, staffing, and quality measures.
3 / 5
Health Inspection Rating
Rating based on deficiencies found during state health inspections.
Rating based on deficiencies found during state health inspections.
4 / 5
Staffing Rating
Rating based on nurse staffing hours per resident per day.
Rating based on nurse staffing hours per resident per day.
1 / 5
Nurse Hours / Resident / Day
Total nurse staffing hours per resident per day.
Total nurse staffing hours per resident per day.
3.49 hrs
Number of Fines
1
Medicaid, Medicare & Private
Medicare Nights
Number of resident nights paid by Medicare for short-term or rehab care.
Number of resident nights paid by Medicare for short-term or rehab care.
7141
Medicaid Nights
Resident nights covered by Medicaid for long-term care or support services.
Resident nights covered by Medicaid for long-term care or support services.
3846
Free Market Nights
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
32446
What does this home offer?
Accept Medicaid: Yes
Dining Services
On-site Medical Care and Health Services
Types of Care at Heather Hill Care Communities
Nursing Home
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Touring Checklist for Senior Living
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Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
0/250
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Places of interest near Heather Hill Care Communities
4.8 miles from city center
12340 Bass Lake Road, Chardon, OH 44024
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Comparison Chart
The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.Compare Nursing Homes around Ohio
Heather Hill Care Communities
SNF
24/7 care needed
Chardon
161
No
1
HOFFMAN, MICHELLE
72.4%
$16,437,407.00
$7,467,756.00
45.4%
96.00
3/5
3.4931
4/5
1/5
1
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
119
Total Staff
117
Employees
2
Contractors
34,849
Total Hours (Quarter)
43
Avg Staff/Day
8.9
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 6 | 11.7 | No |
| Licensed Practical Nurse | 29 | 9.4 | No |
| Certified Nursing Assistant | 47 | 9.4 | No |
Staff by Category
Administration ⓘ
3 staff
7.2hs shift avg
Nursing Staff ⓘ
83 staff
9.5hs shift avg
Physicians & Practitioners ⓘ
10 staff
8hs shift avg
Therapy Services ⓘ
11 staff
4.7hs shift avg
Activities & Recreation ⓘ
1 staff
7.7hs shift avg
Social Services ⓘ
4 staff
4.6hs shift avg
Dietary Services ⓘ
3 staff
7.2hs shift avg
Other Services ⓘ
4 staff
8.3hs shift avg
Contractor Analysis
0.2%
of total hours from contractors
56 contractor hours this quarter
Medical Director: 1
Occupational Therapy Assistant: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 47 | 0 | 47 | 16,335 | 91 | 100% | 9.4 |
| Licensed Practical Nurse | 29 | 0 | 29 | 9,337 | 91 | 100% | 9.4 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,016 | 91 | 100% | 8 |
| Registered Nurse | 6 | 0 | 6 | 1,702 | 90 | 99% | 11.7 |
| Dental Services Staff | 3 | 0 | 3 | 662 | 64 | 70% | 8.4 |
| Administrator | 2 | 0 | 2 | 632 | 64 | 70% | 8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 619 | 73 | 80% | 6.3 |
| Dietitian | 1 | 0 | 1 | 552 | 64 | 70% | 8.6 |
| RN Director of Nursing | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Qualified Activities Professional | 1 | 0 | 1 | 465 | 60 | 66% | 7.7 |
| Qualified Social Worker | 4 | 0 | 4 | 447 | 75 | 82% | 4.6 |
| Physical Therapy Aide | 4 | 0 | 4 | 399 | 56 | 62% | 5.9 |
| Speech Language Pathologist | 2 | 0 | 2 | 385 | 69 | 76% | 5 |
| Mental Health Service Worker | 1 | 0 | 1 | 360 | 45 | 49% | 8 |
| Nurse Practitioner | 4 | 0 | 4 | 256 | 30 | 33% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 71 | 27 | 30% | 2.6 |
| Physical Therapy Assistant | 2 | 0 | 2 | 35 | 20 | 22% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 30 | 3 | 3% | 10 |
| Medical Director | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
Health Inspection History
Source: CMS Health Citations (Nov 2019 – May 2025)
5
Inspections
17
Total Citations
0
Critical (J-L)
0
Serious (G-I)
3.4
Citations/Inspection
May 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
5
29% of total
Infection Control
3
18% of total
Resident Rights
2
12% of total
Environmental
2
12% of total
Abuse, Neglect & Exploitation
1
6% of total
Citation Sources
Standard Inspections
11
Complaint Investigations
6
Infection Control
2
State Comparison (OH)
Avg Citations (State)
30.9
This Facility: 17
Avg Critical (State)
0.3
This Facility: 0
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| May 22, 2025 | D | Abuse/Neglect | F0600 | Corrected |
| Jan 16, 2025 | D | Infection Control | F0880 | Corrected |
| Jan 16, 2025 | E | Quality of Care | F0679 | Corrected |
| Jan 16, 2025 | D | Quality of Care | F0684 | Corrected |
| Jan 16, 2025 | D | Quality of Care | F0695 | Corrected |
| Jan 16, 2025 | D | Resident Rights | F0553 | Corrected |
| Jan 19, 2023 | F | Environmental | F0921 | Corrected |
| Jan 19, 2023 | D | Infection Control | F0880 | Corrected |
| Jan 19, 2023 | E | Nutrition | F0804 | Corrected |
| Jan 19, 2023 | E | Nutrition | F0812 | Corrected |
| Jan 19, 2023 | D | Quality of Care | F0690 | Corrected |
| Oct 06, 2022 | D | Environmental | F0919 | Corrected |
| Oct 06, 2022 | E | Infection Control | F0880 | Corrected |
| Oct 06, 2022 | E | Nutrition | F0812 | Corrected |
| Nov 21, 2019 | E | Nutrition | F0812 | Corrected |
| Nov 21, 2019 | D | Quality of Care | F0692 | Corrected |
| Nov 21, 2019 | D | Resident Rights | F0583 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Part of: Journry, LLC
Resident Census by Payment Source
99
Total Residents
Medicare
3
(3%)
ⓘ
Medicaid
73
(73.7%)
ⓘ
Private Pay/Other
23
(23.2%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Member Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Family Council
ⓘ
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
6.1
Score
5% worse than avg
State avg: 5.8
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
10.3
Score
18% better than avg
State avg: 12.7
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
7.0%
Lost Too Much Weight
6.7%
Urinary Tract Infection
1.0%
Depressive Symptoms
37.2%
Falls with Major Injury
4.2%
Pneumococcal Vaccine
99.5%
Walking Ability Worsened
7.7%
Influenza Vaccine
99.2%
High Risk Residents with Pressure Ulcers
5.0%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
16.4%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
73.4%
6% worse than avg
State: 78.0%
Short-Stay Residents Who Received a New Antipsychotic Medication
1.4%
9% worse than avg
State: 1.3%
Influenza Vaccine
70.6%
7% worse than avg
State: 75.6%
Penalties & Fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total Fines
$15K
State avg: $69K
78% better than avg
Number of Fines
1
State avg: 1.9
Compared to State Average
Facility: $15K |
State Avg: $69K
Penalty History
Showing all 1 penalties (Jan 2023 - Jan 2023)
Jan 19, 2023
Civil Money Penalty
$15K
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for Ohio Seniors
Program
State Program Name
Eligibility
Benefits
PASSPORT Waiver
Ohio Medicaid PASSPORT
- General: Age 60+, Ohio resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- OH Specifics: Administered through regional agencies; waitlists possible.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
Ohio Home Care Program (non-Medicaid)
OH HCP
- General: Age 60+, Ohio resident, at risk of decline.
- Income Limits: ~$2,000/month (individual, varies).
- Asset Limits: $5,000 (individual).
- OH Specifics: Limited funding; regional variation.
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Assisted Living Waiver (ALW)
Ohio Assisted Living Waiver
- General: Age 21+ (65+ prioritized), OH resident, Medicaid-eligible, NFLOC.
- Income Limits (2025): ~$2,829/month (individual); QIT required.
- Asset Limits: $2,000 (individual), $3,000 (couple).
- OH Specifics: Covers ~300 facilities; room/board not included (separate cost).
- Services: Personal care, meals, medication management, transportation (~$3,000-$4,000/month value).
Program of All-Inclusive Care for the Elderly (PACE)
Ohio PACE (e.g., McGregor PACE)
- General: Age 55+, OH resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025): ~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits: $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- OH Specifics: Available in 9 counties (e.g., Cuyahoga, Franklin); expanding via Healthy Aging Grants.
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
Medicare Savings Program (MSP)
Ohio Medicare Savings Program
- General: Age 65+ or disabled, OH resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- OH Specifics: Three tiers; includes Extra Help for Part D; no waitlist.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Home Energy Assistance Program (HEAP)
Ohio HEAP
- General: Age 60+ prioritized, OH resident, low-income household.
- Income Limits (2025): ~$3,970/month (individual, 185% FPL).
- Asset Limits: Not assessed; income-focused.
- OH Specifics: Covers gas, electric, oil; emergency aid via Winter/Summer Crisis Programs.
- Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Family Caregiver Support Program (FCSP)
Ohio Family Caregiver Support Program
- General: Caregivers of 60+ needing care or 55+ caregivers of others; OH resident; functional needs (2+ ADLs).
- Income Limits (2025): Prioritizes ~$24,980/year (individual); no strict cap.
- Asset Limits: Not assessed; need-based.
- OH Specifics: 12 AAAs; rural/low-income priority; volunteer respite option.
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
Ohio SCSEP
- General: Age 55+, unemployed, low-income, OH resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified; income-focused.
- OH Specifics: Priority for veterans, rural residents; AARP partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Ohio VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, OH resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth limit).
- OH Specifics: High veteran demand; supports care in multiple settings.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Homestead Exemption
Ohio Homestead Exemption
- General: Age 65+ (or disabled), OH resident, homeowner, low-income.
- Income Limits (2025): ~$38,500/year (individual, adjusted annually).
- Asset Limits: Not assessed; home ownership required.
- OH Specifics: Reduces taxable value by $25,000; applies to primary residence.
- Services: Tax reduction (~$400-$800/year avg., varies by county).
Save the Dream Ohio (Homeowner Assistance Fund)
Ohio Save the Dream
- General: Age 60+ prioritized, OH resident, homeowner, hardship post-Jan 21, 2020.
- Income Limits (2025): ~$147,600/year (family of 4, 150% AMI; varies by county).
- Asset Limits: Not assessed; hardship-focused.
- OH Specifics: Covers delinquent mortgages, utilities, taxes; max $25,000 mortgage aid.
- Services: Mortgage aid ($25,000 max), utility/property tax aid ($5,000 avg.).
Claim What’s Yours Financial Aid for Ohio Seniors
Ohio Medicaid PASSPORT
PASSPORT Waiver
Requirements:
- General:Age 60+, Ohio resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- OH Specifics:Administered through regional agencies; waitlists possible.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
OH HCP
Ohio Home Care Program (non-Medicaid)
Requirements:
- General:Age 60+, Ohio resident, at risk of decline.
- Income Limits:~$2,000/month (individual, varies).
- Asset Limits:$5,000 (individual).
- OH Specifics:Limited funding; regional variation.
Benefits without Contact:
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Ohio Assisted Living Waiver
Assisted Living Waiver (ALW)
Requirements:
- General:Age 21+ (65+ prioritized), OH resident, Medicaid-eligible, NFLOC.
- Income Limits (2025):~$2,829/month (individual); QIT required.
- Asset Limits:$2,000 (individual), $3,000 (couple).
- OH Specifics:Covers ~300 facilities; room/board not included (separate cost).
Benefits without Contact:
- Services: Personal care, meals, medication management, transportation (~$3,000-$4,000/month value).
Ohio PACE (e.g., McGregor PACE)
Program of All-Inclusive Care for the Elderly (PACE)
Requirements:
- General:Age 55+, OH resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025):~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits:$2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- OH Specifics:Available in 9 counties (e.g., Cuyahoga, Franklin); expanding via Healthy Aging Grants.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
Ohio Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, OH resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- OH Specifics:Three tiers; includes Extra Help for Part D; no waitlist.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Ohio HEAP
Home Energy Assistance Program (HEAP)
Requirements:
- General:Age 60+ prioritized, OH resident, low-income household.
- Income Limits (2025):~$3,970/month (individual, 185% FPL).
- Asset Limits:Not assessed; income-focused.
- OH Specifics:Covers gas, electric, oil; emergency aid via Winter/Summer Crisis Programs.
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Ohio Family Caregiver Support Program
Family Caregiver Support Program (FCSP)
Requirements:
- General:Caregivers of 60+ needing care or 55+ caregivers of others; OH resident; functional needs (2+ ADLs).
- Income Limits (2025):Prioritizes ~$24,980/year (individual); no strict cap.
- Asset Limits:Not assessed; need-based.
- OH Specifics:12 AAAs; rural/low-income priority; volunteer respite option.
Benefits without Contact:
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Ohio SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, OH resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified; income-focused.
- OH Specifics:Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Ohio VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, OH resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth limit).
- OH Specifics:High veteran demand; supports care in multiple settings.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Ohio Homestead Exemption
Homestead Exemption
Requirements:
- General:Age 65+ (or disabled), OH resident, homeowner, low-income.
- Income Limits (2025):~$38,500/year (individual, adjusted annually).
- Asset Limits:Not assessed; home ownership required.
- OH Specifics:Reduces taxable value by $25,000; applies to primary residence.
Benefits without Contact:
- Services: Tax reduction (~$400-$800/year avg., varies by county).
Ohio Save the Dream
Save the Dream Ohio (Homeowner Assistance Fund)
Requirements:
- General:Age 60+ prioritized, OH resident, homeowner, hardship post-Jan 21, 2020.
- Income Limits (2025):~$147,600/year (family of 4, 150% AMI; varies by county).
- Asset Limits:Not assessed; hardship-focused.
- OH Specifics:Covers delinquent mortgages, utilities, taxes; max $25,000 mortgage aid.
Benefits without Contact:
- Services: Mortgage aid ($25,000 max), utility/property tax aid ($5,000 avg.).
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