Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
138
138 employees · 0 contractors · 61 on an average day Heather Hill Care Communities
Nursing Home & Skilled Nursing · Chardon, OH
ALM Inspection Grade
A
ALM's inspection grade is 93 / 100, an A — 9 points above the Ohio average for CMS-certified facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 93 / 100, an A — 9 points above the Ohio average for CMS-certified facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Heather Hill Care Communities
Nursing Home & Skilled Nursing · Chardon, OH
ALM Inspection Grade
A
ALM's inspection grade is 93 / 100, an A — 9 points above the Ohio average for CMS-certified facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 93 / 100, an A — 9 points above the Ohio average for CMS-certified facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Heather Hill Care Communities accepts Medicare, Medicaid, and private pay.
Heather Hill Care Communities is a distinguished nursing home in Chardon, OH, that offers rehabilitation and skilled nursing. The community has 161 beds dedicated to residents’ comfort and healing in a supportive environment. Medicare and Medicaid are also accepted to ease residents’ financial burdens.
Those with cognitive conditions, alongside other residents, are encouraged to participate in mind-stimulating activities and group exercises, ensuring holistic wellness. Physical, occupational, and speech therapy also ensure residents can recover with ease. The community’s exceptional standards and state-of-the-art amenities make it a great choice for a worry-free retirement.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q2 2026 (April 1 – June 30, 2026).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Sep 2026).
Total nursing care per resident / day
This nursing home is ranked 108th out of 176 nursing homes we track in Ohio for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 15m
This nursing home is ranked 108th out of 176 nursing homes we track in Ohio for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 15mStandout metric: LPN / LVN is +32% above Ohio average
5 of 6 metrics below Ohio average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 8 are the facility's own employees; no agency contractors work in this role.
8 staff · 10.6-hour shifts
28m
↓ 22% · OH 36mThis facility: 28m per resident per day, 22% below the Ohio average of 36m (among Ohio facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 8 are the facility's own employees; no agency contractors work in this role.
8 staff · 10.6-hour shiftsUS average: 42m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 42m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 32 are the facility's own employees; no agency contractors work in this role.
32 staff · 9.8-hour shifts
1h 10m
↑ 32% · OH 53mThis facility: 1h 10m per resident per day, 32% above the Ohio average of 53m (among Ohio facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 32 are the facility's own employees; no agency contractors work in this role.
32 staff · 9.8-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 58 are the facility's own employees; no agency contractors work in this role.
58 staff · 9.2-hour shifts
1h 37m
↓ 19% · OH 1h 59mThis facility: 1h 37m per resident per day, 19% below the Ohio average of 1h 59m (among Ohio facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 58 are the facility's own employees; no agency contractors work in this role.
58 staff · 9.2-hour shiftsUS average: 2h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 26m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
1m
↓ 74% · OH 3mThis facility: 1m per resident per day, 74% below the Ohio average of 3m (among Ohio facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
2h 45m
↓ 11% · OH 3h 5mThis facility: 2h 45m per resident per day, 11% below the Ohio average of 3h 5m (among Ohio facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 32m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 32m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
21m
↓ 17% · OH 26mThis facility: 21m per resident per day, 17% below the Ohio average of 26m (among Ohio facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
138
138 employees · 0 contractors · 61 on an average day
138 total staff / 99 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Sep 2026); staff: CMS Payroll-Based Journal (Q2 2026).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.39 : 1
↓ 30% · OH 2.00This facility: 1.39 staff per resident, 30% below the Ohio average of 2.00 (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
138 staff ÷ 99 residents
See full Ohio ranking →
Average hours one staff member works on a day they are on shift, across every role.
8.9 h
↑ 10% · OH 8.1 hThis facility: 8.9 h, 10% above the Ohio average of 8.1 h (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
49,329 staff hours this quarter
See full Ohio ranking →100% of staff hours were worked by the facility's own employees
Ohio average: 90.5% · No agency contractors this quarter
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.
161
Rank #15 / 194Bed count — State benchmarked This nursing home is ranked 15th out of 194 nursing homes we track in Ohio for bed count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A mid-sized community that may balance personal attention with shared amenities and social activities.
161
Rank #15 / 194Bed count — State benchmarked This nursing home is ranked 15th out of 194 nursing homes we track in Ohio for bed count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
Occupancy rate
Occupancy lower than 85% suggests more openings may be available.
Rank #68 / 113Occupancy rate — State benchmarked This nursing home is ranked 68th out of 113 nursing homes we track in Ohio for occupancy. Shows this facility's occupancy rate versus the Ohio average, with its Statewide rank out of 113. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #68 / 113Occupancy rate — State benchmarked This nursing home is ranked 68th out of 113 nursing homes we track in Ohio for occupancy. Shows this facility's occupancy rate versus the Ohio average, with its Statewide rank out of 113. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
83.7%
This home usually has availability
Based on 134.8 residents and 161 beds. Source: CMS Provider Information, average daily residents (data as of Oct 2026)
Similar to the Ohio average: 85%
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
89
days
About This Community
Heather Hill Care Communities is administered by Rachel Moyers.
Resident Council
Family Council
Director of NursingChrista Fernandez
Family satisfaction survey results
The Scripps Gerontology Center at Miami University conducts a satisfaction survey among residents' family members, friends and guardians to assess quality of care and life.
Average score
67 / 100
Ohio average: 74 / 100
Latest survey results
Care and services
68 / 100
Ohio average: 72 / 100
Environment
67 / 100
Ohio average: 71 / 100
Moving in
71 / 100
Ohio average: 75 / 100
Facility culture
68 / 100
Ohio average: 72 / 100
Caregivers
68 / 100
Ohio average: 70 / 100
Spending time
60 / 100
Ohio average: 62 / 100
Meals and dining
64 / 100
Ohio average: 65 / 100
How often family visits residents at Heather Hill Care Communities
Profile of respondents of this survey
Daily
17.1
Several times a week
22.9
Once a week
22.9
Two to three times a month
20.0
Once a month
5.7
Few times a year
11.4
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Are the resident's preferences about daily routine carried out?
This facility68/100
Ohio average69/100
Do you have enough opportunities for input into decisions about your resident's care?
This facility71/100
Ohio average74/100
Do you get enough information to make decisions with or about your resident?
This facility70/100
Ohio average72/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is the nursing home thoroughly clean?
This facility62/100
Ohio average75/100
Can the resident get outside often enough?
This facility49/100
Ohio average57/100
Do you have a good place to visit privately?
This facility82/100
Ohio average80/100
Are the resident's belongings safe?
This facility63/100
Ohio average69/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
When the resident moved in, were you given thorough information to help you know what to expect?
This facility73/100
Ohio average76/100
Was the resident given a thorough orientation to the nursing home?
This facility67/100
Ohio average68/100
Did you feel warmly welcomed as a new family member?
This facility73/100
Ohio average82/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Are you encouraged to speak up when you have a problem?
This facility79/100
Ohio average81/100
Are your concerns addressed in a timely way?
This facility77/100
Ohio average73/100
Are you kept well informed about how things are going with your resident?
This facility67/100
Ohio average73/100
Do the staff seem happy to work at the nursing home?
This facility61/100
Ohio average70/100
Do the staff go above and beyond to give your resident a good life?
This facility68/100
Ohio average69/100
Do you feel confident that staff would help your resident beyond their personal care needs, if you could not?
This facility66/100
Ohio average68/100
Do you have peace of mind about the care your resident is getting when you aren't at the nursing home?
This facility69/100
Ohio average73/100
Would you highly recommend this nursing home to a family member or friend?
This facility63/100
Ohio average70/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Do you feel confident the staff is knowledgeable about the resident's medical condition(s) and treatment(s)?
This facility70/100
Ohio average75/100
Do the staff know what the resident likes and doesn't like?
This facility76/100
Ohio average75/100
Do the staff regularly check to see if the resident needs anything?
This facility64/100
Ohio average68/100
Have you gotten to know the staff who care for your resident?
This facility73/100
Ohio average73/100
Do the staff come quickly anytime your resident needs help?
This facility55/100
Ohio average61/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does the resident have something enjoyable to look forward to most days?
This facility62/100
Ohio average62/100
Do the staff do a good job keeping the resident connected to the community?
This facility62/100
Ohio average63/100
Does the resident have plenty of opportunities to do things that are meaningful to them?
This facility59/100
Ohio average64/100
Does the resident like the provided activities?
This facility65/100
Ohio average63/100
Does the nursing home provide things the resident enjoys doing on the weekend?
This facility55/100
Ohio average54/100
Do you have plenty of opportunities to be involved in the nursing home?
This facility69/100
Ohio average68/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is there a lot of variety in the meals?
This facility68/100
Ohio average66/100
Are you included in mealtimes if you want to be?
This facility60/100
Ohio average65/100
Is the food good?
This facility70/100
Ohio average64/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
CMS Health Inspection History
ALM Inspection Grade
93 / 100
Calculated from CMS inspection data for this community's nursing-home beds
How it compares
9 points above the Ohio average for CMS-certified facilities (84/100)
Category breakdown
Citations
Strong
28 severity-weighted points (12 citations) · 3× lower than the typical CMS-certified OH facility (median: 74)
Enforcement
Strong
No fines on record · 0 enforcement actions
Persistence
Typical
36 days to fix issues · slower than the typical CMS-certified OH facility (median: 33)
Total health inspections
4
↓ 38% · OH 6.4This facility: 4, 38% below the OH average of 6.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
12
Rank #26 / 176Health citations — State benchmarked This nursing home is ranked 26th out of 176 nursing homes we track in Ohio for health citations. Shows this facility's total health deficiency citations benchmarked to the Ohio State average, with a ranking across all 176 OH facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 62% · OH 31.2This facility: 12, 62% below the OH average of 31.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
3
Rank #35 / 176Citations per inspection — State benchmarked This nursing home is ranked 35th out of 176 nursing homes we track in Ohio for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Ohio mean across 176 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 38% · OH 4.85This facility: 3, 38% below the OH average of 4.85 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
12 of 12 citations corrected
Critical
J–L
0
↓ 100% · OH 0.3This facility: 0, 100% below the OH average of 0.3 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · OH 0.9This facility: 0, 100% below the OH average of 0.9 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
12
↓ 59% · OH 29.4This facility: 12, 59% below the OH average of 29.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
0
↓ 100% · OH 0.6This facility: 0, 100% below the OH average of 0.6 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: May 22, 2025 · 1 citation (Abuse/Neglect, moderate), corrected
Most cited category: Quality of Life & Care, 4 of 12 citations · 6 categories in total
Citations history
Most recent first
May 22, 2025
1 citation
Abuse/Neglect moderate citation
Corrected
Corrected
Jan 16, 2025
5 citations
Quality of Care moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Oct 06, 2022
3 citations
Nutrition moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Environmental moderate citation
Corrected
Corrected
Nov 21, 2019
3 citations
Nutrition moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Top deficiency categories
Share of 12 citations
Quality of Life & Care
4 deficiencies (33%)
Infection Control
2 deficiencies (17%)
Resident Rights
2 deficiencies (17%)
Nutrition & Dietary
2 deficiencies (17%)
Abuse, Neglect & Exploitation
1 deficiency (8%)
Environmental
1 deficiency (8%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 12 citations resulted from standard inspections; and 1 of 12 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection Reports
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Oct 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Oct 2023.
Total fines
$0
OH avg $71KOhio average: $71,095. Average among the 334 Ohio facilities with a penalty on record.US avg $66KUS average: $66,281, among the 6,725 US facilities with a penalty on record.
Number of fines
0
OH avg 1.56Ohio average: 1.56. Average among the 334 Ohio facilities with a penalty on record.US avg 1.88US average: 1.88, among the 6,725 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
OH avg 0.53Ohio average: 0.53. Average among the 334 Ohio facilities with a penalty on record.US avg 0.35US average: 0.35, among the 6,725 US facilities with a penalty on record.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Ohio average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
4
/ 5
Above average
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
2
/ 5
Below average
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
4.2
Score · lower is better
↓ 9% · OH 4.6This facility: 4.2, 9% below the OH average of 4.6 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
11.1
Score · lower is better
↑ 5% · OH 10.5This facility: 11.1, 5% above the OH average of 10.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.11 long-stay measures: 5 better, 5 worse, 1 near OH average
3 short-stay measures: 3 worse
Long-stay residents
People who live at the home · 11 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
4.4%
↓ 12% · OH 5.0This facility: 4.4, 12% below the OH average of 5.0 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
4.4%
↓ 12% · OH 5.0This facility: 4.4, 12% below the OH average of 5.0 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
4.1%
↓ 24% · OH 5.3This facility: 4.1, 24% below the OH average of 5.3 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
4.1%
↓ 24% · OH 5.3This facility: 4.1, 24% below the OH average of 5.3 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.8%
↑ 19% · OH 20.9This facility: 24.8, 19% above the OH average of 20.9 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.8%
↑ 19% · OH 20.9This facility: 24.8, 19% above the OH average of 20.9 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
0.2%
↓ 42% · OH 0.4This facility: 0.2, 42% below the OH average of 0.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
0.2%
↓ 42% · OH 0.4This facility: 0.2, 42% below the OH average of 0.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
4.8%
↑ 54% · OH 3.1This facility: 4.8, 54% above the OH average of 3.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
4.8%
↑ 54% · OH 3.1This facility: 4.8, 54% above the OH average of 3.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
3.0%
↓ 6% · OH 3.2This facility: 3.0, 6% below the OH average of 3.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
3.0%
↓ 6% · OH 3.2This facility: 3.0, 6% below the OH average of 3.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
4.6%
↓ 25% · OH 6.1This facility: 4.6, 25% below the OH average of 6.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
4.6%
↓ 25% · OH 6.1This facility: 4.6, 25% below the OH average of 6.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
41.5%
↑ 31% · OH 31.6This facility: 41.5, 31% above the OH average of 31.6 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
41.5%
↑ 31% · OH 31.6This facility: 41.5, 31% above the OH average of 31.6 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
16.7%
↑ 96% · OH 8.5This facility: 16.7, 96% above the OH average of 8.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
16.7%
↑ 96% · OH 8.5This facility: 16.7, 96% above the OH average of 8.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
76.5%
↓ 18% · OH 92.7This facility: 76.5, 18% below the OH average of 92.7 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
76.5%
↓ 18% · OH 92.7This facility: 76.5, 18% below the OH average of 92.7 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.2%
↑ 2% · OH 93.7This facility: 95.2, 2% above the OH average of 93.7 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.2%
↑ 2% · OH 93.7This facility: 95.2, 2% above the OH average of 93.7 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 3 measures
Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
2.3%
↑ 91% · OH 1.2This facility: 2.3, 91% above the OH average of 1.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
2.3%
↑ 91% · OH 1.2This facility: 2.3, 91% above the OH average of 1.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
33.4%
↓ 57% · OH 78.4This facility: 33.4, 57% below the OH average of 78.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
33.4%
↓ 57% · OH 78.4This facility: 33.4, 57% below the OH average of 78.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
46.5%
↓ 39% · OH 76.4This facility: 46.5, 39% below the OH average of 76.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
46.5%
↓ 39% · OH 76.4This facility: 46.5, 39% below the OH average of 76.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Heather Hill Care Communities’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 174 Ohio nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Dec 2024
Is it financially stable?
Losing money on care, and more than last year
−12.4% operating margin
−10.4 pts vs prior year
An operating loss in 6 of the last 6 reported years. Other income ($0.1M) trims the net loss to −$1.9M. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Payroll in line with Ohio homes
57.4% payroll share of revenue
OH average 54.7%Rank #52 / 174Payroll % of net patient revenue — State benchmarked This nursing home is ranked 52nd out of 174 nursing homes we track in Ohio for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Ohio average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll fell $0.2M while revenue fell $1.4M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with Ohio homes.
Revenue & profit
Losing money on care
| Metric | FY 2024 | vs prior year | Trend 2019 → 2024Trend | OH median | Compared with OH homesRank in OH | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $16.6M | −$1.4M | Trend 20192024 | OH median $9.7M | Rank in OH Rank #21 / 174Net patient revenue — State benchmarked This nursing home is ranked 21st out of 174 nursing homes we track in Ohio for net patient revenue. Shows this facility's net patient revenue compared to the Ohio average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 88% of homes | Above OH median Higher net patient revenue than 88% of OH homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $18.7M | +$0.3M | Trend 20192024 | OH median $10.0M | Rank in OH Rank #14 / 174Operating expenses — State benchmarked This nursing home is ranked 14th out of 174 nursing homes we track in Ohio for operating expenses. Shows everything it cost to run the home — staff, supplies, rent, admin — compared with other Ohio homes reporting a recent fiscal year. Expenses in dollars mostly follow how big a home is, so this compares size, not efficiency; read it next to operating margin. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 92% of homes | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$2.1M | −$1.7M | Trend 20192024 | OH median −$0.3M | Rank in OH Rank #154 / 174Net patient income — State benchmarked This nursing home is ranked 154th out of 174 nursing homes we track in Ohio for net patient income. Shows net patient revenue minus operating expenses, compared with other Ohio homes reporting a recent fiscal year. Homes that lost money on care are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 12% of homes | Loss, widening Resident care lost money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −12.4% | −10.4 pts | Trend 20192024 | OH median −4.1% | Rank in OH Rank #130 / 174Operating margin — State benchmarked This nursing home is ranked 130th out of 174 nursing homes we track in Ohio for operating margin. Shows net patient income as a share of net patient revenue, compared with other Ohio homes reporting a recent fiscal year. Unlike the dollar figures it does not follow size, so it is the fairest comparison of financial health between a small home and a large one. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 25% of homes | Loss A negative margin means resident care costs more than it earns. |
| Other income Money not from resident care: investments, grants, services. | $0.1M | — | Trend — | OH median $0.0M | Rank in OH Rank #44 / 161Other income — State benchmarked This nursing home is ranked 44th out of 161 nursing homes we track in Ohio for other income. Shows income from outside resident care — investments, grants, rentals, services — compared with other Ohio homes reporting a recent fiscal year. It is not part of net patient revenue; a high rank here can offset a loss on care. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 73% of homes | Offsets part of the loss Income from outside resident care covers part of the loss on care. |
| Net income The bottom line after other income. | −$1.9M | −$1.7M | Trend — | OH median −$0.2M | Rank in OH Rank #163 / 174Net income — State benchmarked This nursing home is ranked 163rd out of 174 nursing homes we track in Ohio for net income. Shows the bottom line after other income, compared with other Ohio homes reporting a recent fiscal year. Homes with a net loss are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 6% of homes | Loss The bottom line is below zero even after other income. |
Staffing spend
Staff spending in line with Ohio homes
| Metric | FY 2024 | vs prior year | Trend 2019 → 2024Trend | OH median | Compared with OH homesRank in OH | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $9.5M | −$0.2M | Trend 20192024 | OH median $5.3M | Rank in OH Rank #13 / 174Payroll costs — State benchmarked This nursing home is ranked 13th out of 174 nursing homes we track in Ohio for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Ohio average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 93% of homes | Top 7% in OH by size Higher payroll than 93% of OH homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 57.4% | +3.4 pts | Trend 20192024 | OH median 53.7% | Rank in OH Rank #52 / 174Payroll % of net patient revenue — State benchmarked This nursing home is ranked 52nd out of 174 nursing homes we track in Ohio for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Ohio average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 71% of homes | Near OH average The OH average is 54.7% of revenue. Within 3 points of it reads as near the average. |
Charts, 2019–2024 2 charts · OH benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Ohio payroll average.
% of net patient revenue
Payroll share Operating margin OH payroll average
Year-by-year data, 2019–2024 every reported year · latest first, scroll sideways
| Metric | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Net patient revenue | $13.3M | $14.9M | $15.5M | $16.1M | $18.0M | $16.6M |
| Operating expenses | $13.5M | $16.2M | $16.5M | $16.4M | $18.3M | $18.7M |
| Net patient income | −$0.3M | −$1.3M | −$1.1M | −$0.3M | −$0.4M | −$2.1M |
| Operating margin | −2.0% | −8.5% | −7.0% | −2.1% | −2.0% | −12.4% |
| Net income | −$0.2M | −$0.0M | −$0.9M | $0.4M | −$0.2M | −$1.9M |
| Payroll costs | $7.1M | $8.4M | $8.1M | $8.5M | $9.7M | $9.5M |
| Payroll share of revenue | 53.2% | 56.5% | 52.7% | 52.6% | 54.0% | 57.4% |
| Beds | 161 | 161 | 161 | 126 | 161 | 161 |
| Gross revenue | $14.5M | $16.6M | $16.0M | $16.4M | $15.7M | $15.2M |
| Salaries | $6.1M | $6.9M | $6.9M | $7.5M | $8.1M | $7.1M |
| Wage-related costs | $1.0M | $1.5M | $1.3M | $1.0M | $1.6M | $2.4M |
| Contract labor | $0.5M | $0.5M | $1.1M | $1.2M | $0.2M | $0.4M |
| Other operating costs | $6.5M | $7.8M | $8.4M | $8.0M | $8.6M | $9.1M |
| Net patient revenue per day | $275 | $295 | $315 | $370 | $389 | $397 |
| Cost per day | $280 | $320 | $337 | $378 | $397 | $446 |
| Average length of stay | 114.9 days | 121.4 days | 107.3 days | 103.4 days | 202.7 days | 89.4 days |
Showing 2024–2022 · scroll sideways for 3 earlier years
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Sep 2026
Arriving
342 admissions · FY2024
Residents admitted during the year.
Medicare
89 · 26%
Medicaid
48 · 14%
Private pay & other
205 · 60%
Resident snapshot
99 residents · Sep 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
3 · 3%
Medicaid
73 · 74%
Private pay & other
23 · 23%
Leaving
468 discharges · FY2024
Residents discharged during the year.
Medicare
62 · 13%
Medicaid
71 · 15%
Private pay & other
335 · 72%
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Places of interest near Heather Hill Care Communities
3.0 miles from city center
Estimated distance in miles from Chardon's city center to Heather Hill Care Communities's address, calculated via Google Maps.
Calculate Travel Distance to Heather Hill Care Communities
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Compare Nursing Homes around the area
Info below is compiled from CMS reports & the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Ohio average is: 54.7% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| O’Neill Healthcare North Ridgeville | NH AL HOS IL MC PC SNF | North Ridgeville | 44
Facility
44
OH AVG
93
Rank
#171 / 194 | ? | - | - | 3.40
Facility
3.40
OH AVG
3.48
Rank
#97 / 176 | -26% | -2% | $0
Facility
$0
OH AVG
$80.0k
Rank
#1 / 176 | 10
Facility
10
OH AVG
31.2
Rank
#18 / 176 | 2.5
Facility
2.5
OH AVG
4.9
Rank
#17 / 176 | - | 139 | - |
29
Facility
29
OH AVG
42
Rank
#154 / 231 | Trisha Brown | $18.5MFiscal year ending 12/2024
Facility
$18.5MFiscal year ending 12/2024
OH AVG
$10.5M
Rank
#14 / 174 | $9.7MFiscal year ending 12/2024
Facility
$9.7MFiscal year ending 12/2024
OH AVG
$5.6M
Rank
#12 / 174 | 52.7%Fiscal year ending 12/2024
Facility
52.7%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#94 / 174 | 365685 | ||||
| O‘Neill Healthcare Fairview Park | NH HOS SNF | Fairview Park | 118
Facility
118
OH AVG
93
Rank
#57 / 194 | A |
79.8%
Facility
79.8%
OH AVG
85%
Rank
#83 / 113 | -6% | 3.26
Facility
3.26
OH AVG
3.48
Rank
#108 / 176 | -39% | -6% | $0
Facility
$0
OH AVG
$80.0k
Rank
#1 / 176 | 7
Facility
7
OH AVG
31.2
Rank
#21 / 176 | 1.4
Facility
1.4
OH AVG
4.9
Rank
#6 / 176 | - | 94 | A+ |
66
Facility
66
OH AVG
42
Rank
#36 / 231 | Jenna Elliott | $13.3MFiscal year ending 12/2024
Facility
$13.3MFiscal year ending 12/2024
OH AVG
$10.5M
Rank
#39 / 174 | $6.3MFiscal year ending 12/2024
Facility
$6.3MFiscal year ending 12/2024
OH AVG
$5.6M
Rank
#53 / 174 | 47.1%Fiscal year ending 12/2024
Facility
47.1%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#144 / 174 | 366428 | ||||
| The Home At Hearthstone | NH MC PC SNF | Cincinnati | 96
Facility
96
OH AVG
93
Rank
#89 / 194 | A+ |
95.1%
Facility
95.1%
OH AVG
85%
Rank
#16 / 113 | +12% | 3.01
Facility
3.01
OH AVG
3.48
Rank
#142 / 176 | -14% | -13% | $0
Facility
$0
OH AVG
$80.0k
Rank
#1 / 176 | 17
Facility
17
OH AVG
31.2
Rank
#49 / 176 | 4.3
Facility
4.3
OH AVG
4.9
Rank
#88 / 176 | - | 91 | - |
60
Facility
60
OH AVG
42
Rank
#53 / 231 | Nicholas Anderson | $10.9MFiscal year ending 12/2024
Facility
$10.9MFiscal year ending 12/2024
OH AVG
$10.5M
Rank
#65 / 174 | $6.3MFiscal year ending 12/2024
Facility
$6.3MFiscal year ending 12/2024
OH AVG
$5.6M
Rank
#52 / 174 | 57.7%Fiscal year ending 12/2024
Facility
57.7%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#48 / 174 | 366251 | ||||
| Laurels of Massillon | NH HOS SNF | Massillon | 140
Facility
140
OH AVG
93
Rank
#29 / 194 | A |
91.7%
Facility
91.7%
OH AVG
85%
Rank
#36 / 113 | +8% | 3.93
Facility
3.93
OH AVG
3.48
Rank
#42 / 176 | -14% | +13% | $0
Facility
$0
OH AVG
$80.0k
Rank
#1 / 176 | 30
Facility
30
OH AVG
31.2
Rank
#112 / 176 | 4.3
Facility
4.3
OH AVG
4.9
Rank
#94 / 176 | - | 128 | - |
29
Facility
29
OH AVG
42
Rank
#154 / 231 | Sarah Sonego | $16.0MFiscal year ending 12/2024
Facility
$16.0MFiscal year ending 12/2024
OH AVG
$10.5M
Rank
#22 / 174 | $8.3MFiscal year ending 12/2024
Facility
$8.3MFiscal year ending 12/2024
OH AVG
$5.6M
Rank
#24 / 174 | 51.8%Fiscal year ending 12/2024
Facility
51.8%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#101 / 174 | 366078 | ||||
| Heather Hill Care Communities | NH SNF | Chardon | 161
Facility
161
OH AVG
93
Rank
#15 / 194 | A |
83.7%
Facility
83.7%
OH AVG
85%
Rank
#68 / 113 | -2% | 3.25
Facility
3.25
OH AVG
3.48
Rank
#108 / 176 | -39% | -7% | $0
Facility
$0
OH AVG
$80.0k
Rank
#1 / 176 | 12
Facility
12
OH AVG
31.2
Rank
#26 / 176 | 3.0
Facility
3.0
OH AVG
4.9
Rank
#35 / 176 | - | 135 | - | - | Michelle Hoffman | $16.6MFiscal year ending 12/2024
Facility
$16.6MFiscal year ending 12/2024
OH AVG
$10.5M
Rank
#21 / 174 | $9.5MFiscal year ending 12/2024
Facility
$9.5MFiscal year ending 12/2024
OH AVG
$5.6M
Rank
#13 / 174 | 57.4%Fiscal year ending 12/2024
Facility
57.4%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#52 / 174 | 365800 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other OH nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Know before you visit
Frequently Asked Questions about Heather Hill Care Communities
Quick answers from public records and the community's own listing.01 Who is the Director of Nursing at Heather Hill Care Communities?
Christa Fernandez is the Director of Nursing at Heather Hill Care Communities.
02 What is the occupancy rate at Heather Hill Care Communities?
Heather Hill Care Communities's occupancy is 83.7%.
03 Are pets allowed at Heather Hill Care Communities?
No, Heather Hill Care Communities has a no-pet policy.
04 What is the best email address for Heather Hill Care Communities?
The team at Heather Hill Care Communities can be reached at RMOYERS@SAYBROOK-LANDING.NET.
05 Does Heather Hill Care Communities operate as a for-profit or non-profit?
Heather Hill Care Communities is registered as a for-profit in OH.
06 Who is the administrator of Heather Hill Care Communities?
Rachel Moyers is the administrator of Heather Hill Care Communities.
07 What is the overall rating for Heather Hill Care Communities?
Heather Hill Care Communities received a 4-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
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