3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Heather Hill Care Communities is a distinguished nursing home in Chardon, OH, that offers rehabilitation and skilled nursing. The community has 161 beds dedicated to residents’ comfort and healing in a supportive environment. Medicare and Medicaid are also accepted to ease residents’ financial burdens.
Those with cognitive conditions, alongside other residents, are encouraged to participate in mind-stimulating activities and group exercises, ensuring holistic wellness. Physical, occupational, and speech therapy also ensure residents can recover with ease. The community’s exceptional standards and state-of-the-art amenities make it a great choice for a worry-free retirement.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 86th out of 182 homes in Ohio for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 21m per day | ▼ 45% State avg: 38m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 8m per day | ▲ 18% State avg: 58m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 50m per day | ▼ 14% State avg: 2h 7m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 4m per day | ▼ 8% State avg: 3h 20m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 79% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 20m per day | ▼ 23% State avg: 25m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
42% fewer staff per resident than Ohio average
12% better than Ohio average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 11 RN Staff are full-time employees. No contractors work on this role.
11
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.8 hoursAssists with medical care and medications.
All 27 LPN Staff are full-time employees. No contractors work on this role.
27
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursHelps with daily care and mobility.
All 51 CNA Staff are full-time employees. No contractors work on this role.
51
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 51 | 0 | 51 | 20,487 | 92 | 100% | 9.4 |
| Licensed Practical Nurse | 27 | 0 | 27 | 12,751 | 92 | 100% | 9.6 |
| Registered Nurse | 11 | 0 | 11 | 2,603 | 91 | 99% | 10.8 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,232 | 90 | 98% | 8 |
| Qualified Activities Professional | 4 | 0 | 4 | 1,152 | 81 | 88% | 9.4 |
| Dietitian | 1 | 0 | 1 | 583 | 64 | 70% | 9.1 |
| Physical Therapy Aide | 2 | 0 | 2 | 567 | 67 | 73% | 8.1 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 488 | 80 | 87% | 5 |
| Mental Health Service Worker | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Qualified Social Worker | 3 | 0 | 3 | 390 | 74 | 80% | 4.2 |
| Dental Services Staff | 1 | 0 | 1 | 341 | 42 | 46% | 8.1 |
| Speech Language Pathologist | 3 | 0 | 3 | 196 | 29 | 32% | 5.8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 123 | 37 | 40% | 3.3 |
| Nurse Practitioner | 1 | 0 | 1 | 56 | 7 | 8% | 8 |
| Physical Therapy Assistant | 2 | 0 | 2 | 45 | 15 | 16% | 2.8 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
78% lower than Ohio averageOhio average: $69K
46% fewer fines than Ohio averageOhio average: 1.9
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Ohio averageOhio average: 0.5
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.1
5% worse than Ohio averageOhio average: 5.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.3
18% better than Ohio averageOhio average: 12.7
Percent of long-stay residents whose need for help with daily activities has increased
7.0%
In line with Ohio averageOhio average: 6.8%
Percent of long-stay residents whose ability to move independently worsened
7.7%
14% better than Ohio averageOhio average: 8.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.4%
26% better than Ohio averageOhio average: 22.0%
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
23% worse than Ohio averageOhio average: 3.4%
Percent of long-stay high risk residents with pressure ulcers
5.0%
29% worse than Ohio averageOhio average: 3.9%
Percent of long-stay residents with a urinary tract infection
1.0%
83% worse than Ohio averageOhio average: 0.5%
Percent of long-stay residents who lose too much weight
6.7%
8% worse than Ohio averageOhio average: 6.2%
Percent of long-stay residents who have depressive symptoms
37.2%
55% worse than Ohio averageOhio average: 24.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
8% better than Ohio averageOhio average: 92.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
5% better than Ohio averageOhio average: 94.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.4%
6% worse than Ohio averageOhio average: 78.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
9% worse than Ohio averageOhio average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
70.6%
7% worse than Ohio averageOhio average: 75.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
43% of new residents, usually for short-term rehab.
52% of new residents, often for short stays.
6% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
99Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Heather Hill Care Communities from 2019–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #15 / 183Payroll — State benchmarkedThis home is ranked 15th out of 183 homes in Ohio for payroll. Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #18 / 183Payroll % — State benchmarkedThis home is ranked 18th out of 183 homes in Ohio for payroll %. Shows payroll as a percentage of revenue versus the Ohio average. Well-run Ohio facilities typically land around 53–63% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
On-site Medical Care and Health Services
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (52% of admissions), and a typical private pay stay runs around 10 - 11 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
3.0 miles from city center
Estimated distance in miles from Chardon's city center to Heather Hill Care Communities's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
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96.7%
Facility
96.7%
OH AVG
81.7
Rank
#4 / 138 | +18% | 4.38
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4.38
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3.54
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#21 / 182 | +18% | +24% | $0
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$74.0k
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#1 / 183 | 5
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5
OH AVG
30.9
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#9 / 183 | 1.3
Facility
1.3
OH AVG
4.6
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#2 / 183 | - | 58 | A+ |
25
Facility
25
OH AVG
40
Rank
#500 / 704 | Labeed Diab | $20.1MFiscal year ending 12/2023
Facility
$20.1MFiscal year ending 12/2023
OH AVG
$10.1M
Rank
#66 / 183 | $10.2MFiscal year ending 12/2023
Facility
$10.2MFiscal year ending 12/2023
OH AVG
$3.9M
Rank
#11 / 183 | 50.8%Fiscal year ending 12/2023
Facility
50.8%Fiscal year ending 12/2023
OH AVG
40.2%
Rank
#5 / 183 | 366373 | ||||
| Alois Alzheimer Center | NH HOS MC PC RC SNF | Cincinnati (Greenhills) | 93
Facility
93
OH AVG
75
Rank
#92 / 309 |
82.8%
Facility
82.8%
OH AVG
81.7
Rank
#86 / 138 | +1% | 4.12
Facility
4.12
OH AVG
3.54
Rank
#36 / 182 | -31% | +16% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 183 | 7
Facility
7
OH AVG
30.9
Rank
#14 / 183 | 3.5
Facility
3.5
OH AVG
4.6
Rank
#58 / 183 | - | 77 | - |
49
Facility
49
OH AVG
40
Rank
#263 / 704 | Boymel Operations Holdings Co LLC | $7.5MFiscal year ending 12/2023
Facility
$7.5MFiscal year ending 12/2023
OH AVG
$10.1M
Rank
#136 / 183 | $4.6MFiscal year ending 12/2023
Facility
$4.6MFiscal year ending 12/2023
OH AVG
$3.9M
Rank
#111 / 183 | 61.4%Fiscal year ending 12/2023
Facility
61.4%Fiscal year ending 12/2023
OH AVG
40.2%
Rank
#21 / 183 | 366489 | ||||
| O’Neill Healthcare North Ridgeville | NH AL HOS IL MC PC SNF | North Ridgeville | 150
Facility
150
OH AVG
75
Rank
#12 / 309 |
85.3%
Facility
85.3%
OH AVG
81.7
Rank
#76 / 138 | +4% | 3.30
Facility
3.30
OH AVG
3.54
Rank
#112 / 182 | -18% | -7% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 183 | 10
Facility
10
OH AVG
30.9
Rank
#23 / 183 | 2.5
Facility
2.5
OH AVG
4.6
Rank
#23 / 183 | - | 128 | A+ |
29
Facility
29
OH AVG
40
Rank
#455 / 704 | Trisha Brown | $16.5MFiscal year ending 12/2023
Facility
$16.5MFiscal year ending 12/2023
OH AVG
$10.1M
Rank
#14 / 183 | $8.1MFiscal year ending 12/2023
Facility
$8.1MFiscal year ending 12/2023
OH AVG
$3.9M
Rank
#19 / 183 | 49%Fiscal year ending 12/2023
Facility
49%Fiscal year ending 12/2023
OH AVG
40.2%
Rank
#121 / 183 | 365685 | ||||
| Twin Towers | NH AL IL MC SNF | Cincinnati (College Hill) | 231
Facility
231
OH AVG
75
Rank
#1 / 309 |
31.2%
Facility
31.2%
OH AVG
81.7
Rank
#138 / 138 | -62% | 5.44
Facility
5.44
OH AVG
3.54
Rank
#8 / 182 | -14% | +54% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 183 | 13
Facility
13
OH AVG
30.9
Rank
#35 / 183 | 4.3
Facility
4.3
OH AVG
4.6
Rank
#99 / 183 | - | 72 | - |
31
Facility
31
OH AVG
40
Rank
#432 / 704 | Douglas Burgess | $10.7MFiscal year ending 12/2023
Facility
$10.7MFiscal year ending 12/2023
OH AVG
$10.1M
Rank
#38 / 183 | $5.8MFiscal year ending 12/2023
Facility
$5.8MFiscal year ending 12/2023
OH AVG
$3.9M
Rank
#63 / 183 | 54.5%Fiscal year ending 12/2023
Facility
54.5%Fiscal year ending 12/2023
OH AVG
40.2%
Rank
#163 / 183 | 366023 | ||||
| Heather Hill Care Communities | NH | Chardon (Bass Lake Road) | 161
Facility
161
OH AVG
75
Rank
#8 / 309 |
75.6%
Facility
75.6%
OH AVG
81.7
Rank
#106 / 138 | -7% | 3.49
Facility
3.49
OH AVG
3.54
Rank
#86 / 182 | +3% | -1% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 183 | 17
Facility
17
OH AVG
30.9
Rank
#44 / 183 | 3.4
Facility
3.4
OH AVG
4.6
Rank
#56 / 183 | - | 122 | - |
1
Facility
1
OH AVG
40
Rank
#673 / 704 | Michelle Hoffman | $18.0MFiscal year ending 12/2023
Facility
$18.0MFiscal year ending 12/2023
OH AVG
$10.1M
Rank
#36 / 183 | $9.7MFiscal year ending 12/2023
Facility
$9.7MFiscal year ending 12/2023
OH AVG
$3.9M
Rank
#15 / 183 | 54%Fiscal year ending 12/2023
Facility
54%Fiscal year ending 12/2023
OH AVG
40.2%
Rank
#18 / 183 | 365800 |
Heather Hill Care Communities is in the Bass Lake Road neighborhood.
Heather Hill Care Communities has a walk score of 1. Car-dependent. Most errands require a car, with limited nearby walkable options.
Heather Hill Care Communities's occupancy is 78.7%.
No, Heather Hill Care Communities has a no-pet policy.
Heather Hill Care Communities is registered as a for-profit.
Yes — there are 6 photos of Heather Hill Care Communities in the photo gallery on this page.
Heather Hill Care Communities is located at 12340 Bass Lake Road, Chardon, OH 44024.
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