Inspection Reports for Heatherwood Memory Care
1315 Mt Pisgah Rd, Walnut Creek, CA 94596, United States, CA, 94596
Back to Facility ProfileInspection Report Summary
Most inspections at Heatherwood Memory Care Facility were consistently clean, with no deficiencies cited in the most recent annual inspection on May 7, 2025. Several complaint investigations, including those on November 7, 2024, and October 26, 2023, were unsubstantiated and found no violations. Earlier inspections, including those at licensing and change of ownership in mid-2023, also showed no issues. The facility maintained proper safety equipment, food storage, and documentation throughout the reports. This record reflects a stable compliance history with no serious enforcement actions or fines listed in the available reports.
Deficiencies (last 3 years)
Deficiencies (over 3 years)
0 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
Same as California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
88% occupied
Based on a May 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Annual Inspection
Census: 28
Capacity: 32
Deficiencies: 0
Date: May 7, 2025
Visit Reason
The inspection was an unannounced Required Annual Inspection conducted to evaluate compliance with licensing requirements at the Heatherwood Memory Care Facility.
Findings
The Licensing Program Analyst toured the facility and inspected various areas including kitchen, storage, dining, restrooms, living spaces, and client rooms. All safety equipment was operational, food storage met requirements, and required postings were present. No citations or deficiencies were issued during the inspection.
Report Facts
Staff records reviewed: 5
Resident records reviewed: 5
Fire extinguisher last serviced: Jul 24, 2024
Hot water temperature: 111.3
Common area temperature: 77.5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ritchie Gonzales | Licensee / Administrator | Met with Licensing Program Analyst during the inspection. |
| James Sampair | Licensing Program Analyst | Conducted the inspection. |
| Randy Gonzales | Medication Technician | Was informed of the purpose of the visit upon arrival. |
Inspection Report
Complaint Investigation
Census: 27
Capacity: 32
Deficiencies: 0
Date: Nov 7, 2024
Visit Reason
An unannounced complaint investigation visit was conducted following a complaint received on 2024-10-21 regarding an alleged risk posed by a non-client individual residing or present at the facility.
Complaint Details
The complaint alleged that a non-client (RSO) resided, was present, or had contact that may pose a risk to the health and safety of clients. The complaint was investigated and found to be unfounded.
Findings
The investigation found that the alleged individual was not present in or associated with the facility, and the complaint was determined to be unfounded.
Report Facts
Facility capacity: 32
Census: 27
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ritchie Gonzales | Licensee/Administrator | Met with Licensing Program Analyst during investigation |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the complaint investigation visit |
| Bennett Fong | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Annual Inspection
Census: 27
Capacity: 32
Deficiencies: 0
Date: Jul 24, 2024
Visit Reason
The inspection was an unannounced 1-Year Annual Required inspection conducted to assess compliance with licensing requirements.
Findings
The facility was toured and various safety and care aspects were reviewed, including resident apartments, common areas, and records. No deficiencies were cited during the visit.
Report Facts
Fire clearance capacity: 32
Hospice waiver capacity: 10
Hot water temperature: 109.7
Hot water temperature: 111.7
Hot water temperature: 107
Residents' records reviewed: 4
Staff records reviewed: 5
Staff with current first aid training: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ritchie Gonzales | Licensee/Administrator | Met during inspection and named in report |
| Helen McCauley | Activities Director | Met during inspection and named in report |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the inspection |
| Bennett Fong | Licensing Program Manager | Named in report |
Inspection Report
Complaint Investigation
Census: 25
Capacity: 32
Deficiencies: 0
Date: Oct 26, 2023
Visit Reason
Unannounced complaint investigation visit conducted due to a complaint alleging that the licensee was not maintaining liability insurance.
Complaint Details
The complaint alleging that the licensee was not maintaining liability insurance was investigated and found to be unfounded.
Findings
The investigation found that the licensee provided a valid Certificate of Liability Insurance with an effective date of 08/01/2023. The allegation was closed as unfounded with no deficiencies cited.
Report Facts
Capacity: 32
Census: 25
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ritchie Gonzales | Licensee/Administrator | Met with Licensing Program Analyst during the complaint investigation |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report
Original Licensing
Census: 26
Capacity: 32
Deficiencies: 0
Date: Jun 22, 2023
Visit Reason
Prelicensing inspection conducted due to Change of Ownership to evaluate readiness for licensing.
Findings
No issues were noted during the inspection. The facility was found ready to be licensed, with proper furniture, safety equipment, and environmental conditions observed.
Report Facts
Fire extinguisher last serviced date: Jul 28, 2022
Room temperature: 72
Hot water temperature: 108
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Katelyn Wilson | Assistant Administrator | Authorized to sign the report and met with LPAs during inspection |
| Lori Alexander-Washington | Licensing Program Analyst | Named in report header |
| Bennett Fong | Licensing Program Manager | Named in report header |
Inspection Report
Census: 26
Capacity: 32
Deficiencies: 0
Date: Jun 22, 2023
Visit Reason
The visit was a Case Management - Other type, involving a face-to-face Component III presentation and discussion of regulations with the Assistant Administrator.
Findings
Licensing Program Analysts conducted a presentation on Component III regulations, observed that the participant gained knowledge about running and maintaining the facility in accordance with regulations, and provided a copy of the report during the exit interview.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Katelyn Wilson | Assistant Administrator | Participant in Component III presentation and discussion of regulations. |
Inspection Report
Original Licensing
Census: 23
Capacity: 32
Deficiencies: 0
Date: Jun 1, 2023
Visit Reason
The visit was conducted as part of a Change of Ownership application process for the Heatherwood Memory Care Facility.
Findings
The applicant and administrator participated in a COMP II telephone interview to verify identification and confirm understanding of California Code Title 22 regulations, including facility operation, admission policies, staffing, health conditions, emergency preparedness, complaints, and pre-licensing readiness.
Report Facts
Capacity: 32
Census: 23
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ritchie Gonzales | Administrator | Participated in COMP II interview and verified identification |
| Ian Salalila | Participated in COMP II interview | |
| Jude De La Concepcion | Licensing Program Manager | Named in report header |
| Bethany Hunter | Licensing Program Analyst | Named in report header and confirmed applicant's understanding |
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