Helen Hayes Hospital

Nursing Home & Skilled Nursing · West Haverstraw, NY

CMS overall rating

51 N Route 9W, West Haverstraw, NY 10993 View map

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Overview of Helen Hayes Hospital

Operating at 51 North Route 9W in West Haverstraw, Helen Hayes Hospital represents a unique institutional asset: a state-owned specialty physical rehabilitation hospital established in 1900 through gubernatorial act, now a 125-year-old cornerstone of American rehabilitation medicine. Chartered by the New York State Department of Health, the facility maintains affiliation with New York-Presbyterian Healthcare System and holds preferred provider status in the Montefiore Health System Skilled Nursing Facility Collaborative. Joint Commission accreditation and the 2025 Press Ganey Human Experience Award (HX NDNQI) underscore institutional standards.

CMS assigns perfect 5-star ratings across health inspection, staffing, and quality measures.

Staffing depth is extraordinary for the rehabilitation specialty: 8 hours 3 minutes daily nursing/resident (ranking #2 in New York, +138% above baseline).

Registered nurses work 2 hours 59 minutes/resident daily; 326% above standard. Nursing aides contribute 3 hours 12 minutes, 47% above state. Weekend nursing maintains 7 hours daily, with registered nurse presence at 2 hours 20 minutes (400% above state). Physical therapy spans 53 minutes/resident daily (657% above average).

The Q4 2025 workforce comprises 54 RNs, 56 CNAs, and 1 LPN; all direct hires, zero contractors.

One May 2018 inspection yielded two Level 2 resident rights citations, since corrected. A September 2025 inspection found no deficiencies. Zero complaints exist in the registry against an average of 79. No enforcement actions or fines appear on record.

The facility operates 28 specialty program tracks, encompassing spinal cord injury, stroke, traumatic brain injury, amputee care, cardiopulmonary, orthopedic, and multi-trauma rehabilitation. Adjunctive services include Parkinson’s, oncology, pediatric, and pulmonary rehabilitation; aquatic therapy; assistive technology consultation; a driving rehabilitation program; lymphedema management; osteoporosis treatment; prosthetics and orthotics fabrication; recreational therapy; dental medicine; and a wellness center. Inpatient and outpatient modalities are both available. An updated pediatric outpatient suite opened in October 2024. U.S.

News & World Report designates short-term rehabilitation performance as High Performing (5/5).

Pneumococcal vaccination rates reach 99.8% (30% above state). Antipsychotic medication initiation is 0% (100% better than state). Influenza vaccination spans 99.5%.

Hospital readmission occurs in 12% of short-stay discharges (42% below state). Emergency department visits are documented in only 4.7% (52% better). Major injury falls total 0%.

Self-care recovery at discharge measures 82% (53% better than state). Community return rates reach 72.2% (43% better).

Occupancy stands at 72% (18 of 130 beds), with current census 100% Medicare-funded.

Litigation activity is documented: 27 total cases since 2012 (25 disposed, 2 active), with next court proceeding scheduled April 24, 2026.

The facility operates car-dependent location (walk score 8).

Helen Hayes Hospital’s is a premier option for intensive inpatient rehabilitation in the lower Hudson Valley, particularly for those prioritizing specialized depth and post-acute recovery outcomes.

Facility Direct Line (845) 786-4000

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to New York state averages

Total nursing care / resident

8h 18m per day

This facility New York avg (3h 35m per day)

vs New York avg

+132%

1 of 6 metrics below state avg

Standout metric Physical Therapist is +573% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	3h 27m per day	▲ 394% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	13m per day	▼ 73% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	3h 57m per day	▲ 81% State avg: 2h 11m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	6h 16m per day	▲ 98% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	47m per day	▲ 573% State avg: 7m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	2h 32m per day	▲ 441% State avg: 28m per day · National avg: 28m per day

25-bed community

A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.

Walk Score: 8 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

72%

Lower than the New York average: 88.3%

Occupied beds

18 / 25

Average occupied beds in New York homes 166 beds

2025 HX NDNQI Award

Press Ganey

Human Experience Winner

Facility TypeNursing Home

StatusActive

CountyRockland

License Number4322000H

AccreditationsAccredited by The Joint Commission.

Rehabilitation Services

Inpatient Services

Outpatient Services

Specialty Services

Pets not allowed

Amputee Rehabilitation

Cardiopulmonary Rehabilitation

Joint & Orthopedic Rehabilitation

Multi-Trauma Rehabilitation

Neurological Rehabilitation

Spinal Cord Injury Rehabilitation

Stroke Rehabilitation

Subacute Rehabilitation

Transitional Care Unit

Traumatic Brain Injury Rehabilitation

Physical Therapy

Occupational Therapy

Speech Therapy

Cardiac Rehabilitation

Oncology Rehabilitation

Parkinson’s Rehabilitation

Pediatric Rehabilitation

Pulmonary Rehabilitation

Adapted Sports & Recreation

Aquatic Therapy & Wellness

Assistive Technology & Seating

Dental Medicine

Driving Rehabilitation Program

Lymphedema Program

Osteoporosis Treatment

Prosthetics & Orthotics Center

Recreational Therapy

Wellness Center

Since 2018 · 8 years of data 0 enforcement actions 2 citations 4 inspections 0 complaint investigations

Inspection Score

17 points above the New York State average for nursing homes (83/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2018 vs. New York State state average

Overall vs. NY average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	NY Average	vs. NY Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	2	13	This facility has 85% fewer total citations than a typical New York State nursing home (2 vs. NY avg 13).↓ 85% better
Citations per inspection Average citations per inspection.	0.5	1.4	This facility has 64% fewer citations per inspection than a typical New York State nursing home (0.5 vs. NY avg 1.4).↓ 64% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all inspections conducted at this facility.	4	9	This facility has had 56% fewer total inspections than the New York State average (4 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 56% fewer
Inspections with citations Inspections that resulted in at least one regulatory citation.	0	4	This facility has 100% fewer inspections with citations than a typical New York State nursing home (0 vs. NY avg 4).↓ 100% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	0%	44%	This facility has 44 percentage points lower inspection citation rate than a typical New York State nursing home (0% vs. NY avg 44%).↓ 44% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	NY Average	vs. NY Avg
Complaint investigations On-site investigations triggered by complaints filed with New York State regulators.	0	15	This facility has 100% fewer complaint investigations than a typical New York State nursing home (0 vs. NY avg 15).↓ 100% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on September 30, 2025 found no deficiencies or enforcement actions.
No citations or complaints were reported from October 1, 2021 through September 30, 2025.
The facility maintained a clean record with no documented deficiencies or substantiated complaints during this entire period.

Show Inspection Reports

Inspections since 2018

Total health inspections 1

New York State average 3.6

Last Health inspection on May 2018

Total health citations

New York State average 18.5

Citations per inspection

New York State average 5.05

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 2 citations resulted from standard inspections.

Breakdown of citation severity (last 8 years)

Critical health citations

100% better than New York State average

New York State average: 0.2

Serious health citations

100% better than New York State average

New York State average: 0.2

0 critical citations New York State average: 0.2

0 serious citations New York State average: 0.2

2 moderate citations New York State average: 17.4

0 minor citations New York State average: 0.7

Citations history (last 8 years)

Resident Rights moderate citation May 07, 2018

Corrected

Resident Rights moderate citation May 07, 2018

Corrected

Total Cases 27

Active Cases 2

Closed 25

Since 2012

Most Recent 2025

Next Court Date Apr 24, 2026

View full lawsuit report

Total staff 175

Employees 175

Contractors 0

Staff to resident ratio 9.72 : 1

5449% more staff per resident than New York average

Avg staff/day 32

Average shift 6.2 hours

19% worse than New York average

Total staff hours (quarter) 18,281

Nursing staff breakdown

8 hours

9.8 hours

7.6 hours

Contractor staffing

Total hours from contractors 0% — all staff are direct employees this quarter

Staff by category


Certified Nursing Assistant	56	56	6,500	92	100%	7.6
Registered Nurse	54	54	5,231	92	100%	8
Physical Therapy Assistant	20	20	1,546	82	89%	5.1
Respiratory Therapy Technician	15	15	1,290	83	90%	4.6
Speech Language Pathologist	9	9	881	72	78%	3.9
Mental Health Service Worker	3	3	652	63	68%	6.1
Other Social Services Staff	3	3	551	90	98%	3.2
Clinical Nurse Specialist	1	1	449	56	61%	8
Physical Therapy Aide	5	5	368	62	67%	3.6
Licensed Practical Nurse	1	1	343	35	38%	9.8
Occupational Therapy Aide	4	4	287	62	67%	3.4
Qualified Social Worker	4	4	183	42	46%	3.5

56 Certified Nursing Assistant

% of Days 100%

54 Registered Nurse

% of Days 100%

20 Physical Therapy Assistant

% of Days 89%

15 Respiratory Therapy Technician

% of Days 90%

9 Speech Language Pathologist

% of Days 78%

3 Mental Health Service Worker

% of Days 68%

3 Other Social Services Staff

% of Days 98%

1 Clinical Nurse Specialist

% of Days 61%

5 Physical Therapy Aide

% of Days 67%

1 Licensed Practical Nurse

% of Days 38%

4 Occupational Therapy Aide

% of Days 67%

4 Qualified Social Worker

% of Days 46%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Short-stay resident measures

Significantly above average

Pneumococcal Vaccine 99.8%

30% better than New York State average

New York State average: 76.6%

Antipsychotic medication increase 0.0%

100% better than New York State average

New York State average: 1.3%

Influenza Vaccine 99.5%

26% better than New York State average

New York State average: 78.8%

Re-hospitalized after SNF stay 12.0%

42% better than New York State average

New York State average: 20.6%

Emergency department visits 4.7%

52% better than New York State average

New York State average: 9.7%

Falls with major injury 0.0%

100% better than New York State average

New York State average: 0.8%

Ability to care for self at discharge 82.0%

53% better than New York State average

New York State average: 53.7%

Successful return to home or community 72.2%

43% better than New York State average

New York State average: 50.6%

Total residents 18

Medicare

100% of residents

Programs & Services

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

1.0 miles from city center Estimated distance in miles from West Haverstraw's city center to Helen Hayes Hospital's address, calculated via Google Maps.

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Info below is compiled from CMS reports & the NY State Dept. of Health (NYSDOH), senior community websites & trusted data sources such as Walk Score & BBB.

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Helen Hayes Hospital	NH SNF	West Haverstraw	25 Facility 25 NY AVG 160 Rank #730 / 739	72.0% Facility 72.0% NY AVG 87.1 Rank #368 / 410	-17%	8.29 Facility 8.29 NY AVG 3.58 Rank #2 / 394	+145%	+132%	$0 Facility $0 NY AVG $67.6k Rank #1 / 402	100 Facility 100 NY AVG 83 Rank #1 / 608	2 Facility 2 NY AVG 18.5 Rank #2 / 401	2.0 Facility 2.0 NY AVG 5.1 Rank #14 / 401	-	18	-	8 Facility 8 NY AVG 63 Rank #1093 / 1169	-	-	-	-	335873

Nursing Home Explorer

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled

General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $30,182 individual, higher due to NY Medicaid expansion

Higher asset limit; urban density increases demand.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+

General New York resident, at risk of decline but not nursing home level.

Income Limits ~$2,500/month individual, varies

Asset Limits $15,000 individual

Cost-sharing required above certain income; urban/rural balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Is Helen Hayes Hospital in a walkable area?

Helen Hayes Hospital has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Helen Hayes Hospital?

According to NY state health department records, Helen Hayes Hospital's license number is 4322000H.

What is the occupancy rate at Helen Hayes Hospital?

Helen Hayes Hospital's occupancy is 72%.

Are pets allowed at Helen Hayes Hospital?

No, Helen Hayes Hospital has a no-pet policy.

Is Helen Hayes Hospital a government-operated facility?

Helen Hayes Hospital is a government-operated nursing facility in NY.

How many beds does Helen Hayes Hospital have?

Helen Hayes Hospital has 25 beds.

Are there photos of Helen Hayes Hospital?

Yes — there are 4 photos of Helen Hayes Hospital in the photo gallery on this page.

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Helen Hayes Hospital

Overview of Helen Hayes Hospital

Quality ratings

Staffing hours breakdown

About this community

Occupancy

Awards

License Details

Therapy & Rehabilitation

Additional Services

Additional Policies & Features

Amenities & Lifestyle

Contact Helen Hayes Hospital

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2018

Breakdown of citation severity (last 8 years)

Citations history (last 8 years)

Lawsuit overview for Helen Hayes Hospital

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

56 Certified Nursing Assistant

54 Registered Nurse

20 Physical Therapy Assistant

15 Respiratory Therapy Technician

9 Speech Language Pathologist

3 Mental Health Service Worker

3 Other Social Services Staff

1 Clinical Nurse Specialist

5 Physical Therapy Aide

1 Licensed Practical Nurse

4 Occupational Therapy Aide

4 Qualified Social Worker

Penalties and fines

Quality of care over time

Short-stay resident measures

Facility Characteristics

Programs & Services

Nurse Aide Training

Places of interest near Helen Hayes Hospital

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Financial Assistance for Nursing Home in New York

Community First Choice Option

Expanded In-Home Services for the Elderly Program (EISEP)

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Nursing Home in New York