Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

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Set in the neighborhood of Loma Linda, CA, Heritage Gardens is a classic senior living community, offering excellent assisted living, skilled nursing, and rehabilitation services. The community features 110 units of carefully designed private and semi-private accommodations to provide residents a comfortable living environment that encourages a restful living environment. With a dependable care team available round-the-clock, residents are guaranteed to enjoy the care and support they need to maintain their overall well-being.
Offering access to physical therapy, occupational therapy, and speech therapy services, the community guarantees residents have the tools they need to maintain their strength, mobility, and functionality. Most of the residents’ chores are also handled to give residents the freedom to do the things they love. Various activities and amenities are also available to help residents maintain an active lifestyle.
May offer a more intimate, personalized care environment.
Occupancy is moderate, suggesting balanced demand.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
10% of new residents, usually for short-term rehab.
87% of new residents, often for short stays.
3% of new residents, often for long-term daily care.
California average: 72%
Heritage Gardens is legally operated by HERITAGE HEALTH CARE INC.
Accept Medicaid: Yes
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Parking Available
Three Meals Per Day
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
California average: 14 visits
21 total complaint visits
3 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
12 total complaint visits
7 other visits
Investigations can have many visits.
California average: 10 complaint investigations
California average: 4 official inspections
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 9 citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
The California Department of Social Services conducted a series of unannounced inspections at Heritgae Gardens between May 2020 and August 2023, addressing complaints that ranged from inadequate medical care to improper supplies for residents. In the 2021 investigation, the agency found that staff had not consistently followed a physician’s order for topical treatment, a finding that was substantiated under Title 22, Division 6. That same visit also identified that residents had not received the prescribed diaper sizes, a deficiency that the evaluator cited and required a plan of correction. A 2022 review found a complaint about visitors being denied entry due to COVID‑19 protocols and rude staff conduct to be unfounded, after confirmation that the alleged resident was not housed there and that access procedures had been followed.
In 2022, a subsequent investigation again highlighted problems with diaper supply. The evaluator confirmed that the facility had been receiving the wrong size pull‑ups for a resident and had failed to secure an alternative provider while awaiting correct orders from Innovage. The allegation was substantiated, and the report noted the facility’s failure to rectify the situation by the specified deadline. Earlier, in July 2023, a licensing program analyst returned to address and correct an earlier report, with the administrator acknowledging receipt and the agency’s appeal rights. Throughout the series, the facility’s administrator consistently cooperated with inspectors, provided documentation, and received guidance on compliance.
The pattern that emerges is one of repeated issues with basic resident care—particularly the provision of proper diapers and adherence to medical orders—intermixed with isolated complaints that were found to be unsubstantiated or unfounded. The agency’s findings have required the facility to develop corrective action plans, submit written statements of understanding, and maintain records for public review. These repeated investigations underscore the importance of ongoing oversight to ensure that Heritgae Gardens meets California’s standards for safe and quality care.
0.6 miles from city center
25271 Barton Rd, Loma Linda, CA 92354
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Source: CMS Payroll-Based Journal (Q2 2025)
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 38 | 6.5 | Yes |
| Licensed Practical Nurse | 52 | 7.7 | Yes |
| Certified Nursing Assistant | 101 | 7.5 | Yes |
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 75 | 26 | 101 | 23,229 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 28 | 24 | 52 | 8,577 | 91 | 100% | 7.7 |
| RN Director of Nursing | 7 | 0 | 7 | 2,922 | 80 | 88% | 8.5 |
| Registered Nurse | 7 | 31 | 38 | 2,255 | 91 | 100% | 6.5 |
| Other Dietary Services Staff | 7 | 0 | 7 | 2,009 | 91 | 100% | 7.5 |
| Physical Therapy Aide | 0 | 7 | 7 | 1,042 | 68 | 75% | 5.7 |
| Speech Language Pathologist | 0 | 6 | 6 | 965 | 77 | 85% | 6 |
| Dental Services Staff | 2 | 0 | 2 | 936 | 63 | 69% | 8.1 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Occupational Therapy Aide | 0 | 4 | 4 | 197 | 44 | 48% | 4.2 |
| Physical Therapy Assistant | 0 | 2 | 2 | 193 | 65 | 71% | 2.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 150 | 60 | 66% | 2.1 |
| Other Physician | 0 | 2 | 2 | 48 | 41 | 45% | 1.1 |
| Qualified Social Worker | 0 | 1 | 1 | 34 | 26 | 29% | 1.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 31 | 3 | 3% | 10.3 |
| Medical Director | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
| Physician Assistant | 0 | 2 | 2 | 17 | 7 | 8% | 2.4 |
Source: CMS Health Citations (Nov 2019 – May 2025)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| May 06, 2025 | D | Resident Rights | F0550 | Corrected |
| Jan 16, 2025 | D | Administration | F0839 | Corrected |
| Jan 16, 2025 | F | Infection Control | F0880 | Corrected |
| Jan 16, 2025 | F | Nutrition | F0812 | Corrected |
| Jan 16, 2025 | D | Quality of Care | F0684 | Corrected |
| Jan 16, 2025 | D | Quality of Care | F0688 | Corrected |
| Jan 16, 2025 | D | Quality of Care | F0695 | Corrected |
| Jan 16, 2025 | D | Care Planning | F0637 | Corrected |
| Jan 16, 2025 | D | Care Planning | F0641 | Corrected |
| Dec 12, 2024 | D | Quality of Care | F0684 | Corrected |
| Sep 05, 2024 | D | Quality of Care | F0677 | Corrected |
| May 03, 2024 | D | Abuse/Neglect | F0604 | Corrected |
| Dec 19, 2023 | D | Resident Rights | F0550 | Corrected |
| Nov 04, 2023 | D | Abuse/Neglect | F0610 | Corrected |
| Sep 29, 2023 | D | Pharmacy | F0761 | Corrected |
| Sep 24, 2023 | D | Infection Control | F0880 | Corrected |
| Sep 10, 2023 | D | Nursing Services | F0725 | Corrected |
| Jul 15, 2022 | D | Environmental | F0908 | Corrected |
| Jul 15, 2022 | D | Infection Control | F0880 | Corrected |
| Jul 15, 2022 | D | Nutrition | F0802 | Corrected |
| Jul 15, 2022 | E | Nutrition | F0805 | Corrected |
| Jul 15, 2022 | F | Nutrition | F0812 | Corrected |
| Jul 15, 2022 | E | Pharmacy | F0755 | Corrected |
| Jul 15, 2022 | D | Pharmacy | F0759 | Corrected |
| Jul 15, 2022 | D | Pharmacy | F0761 | Corrected |
| Jul 15, 2022 | D | Quality of Care | F0684 | Corrected |
| Jul 15, 2022 | D | Quality of Care | F0692 | Corrected |
| Jul 15, 2022 | D | Quality of Care | F0693 | Corrected |
| Jul 15, 2022 | D | Quality of Care | F0695 | Corrected |
| Jul 15, 2022 | D | Quality of Care | F0698 | Corrected |
| Jul 15, 2022 | D | Care Planning | F0641 | Corrected |
| Jul 15, 2022 | D | Care Planning | F0842 | Corrected |
| Jul 15, 2022 | D | Resident Rights | F0558 | Corrected |
| Jul 15, 2022 | D | Resident Rights | F0583 | Corrected |
| Nov 25, 2019 | K | Abuse/Neglect | F0600 | Corrected |
| Nov 25, 2019 | E | Infection Control | F0880 | Corrected |
| Nov 25, 2019 | D | Nutrition | F0802 | Corrected |
| Nov 25, 2019 | F | Nutrition | F0804 | Corrected |
| Nov 25, 2019 | F | Nutrition | F0812 | Corrected |
| Nov 25, 2019 | D | Nutrition | F0814 | Corrected |
| Nov 25, 2019 | D | Pharmacy | F0761 | Corrected |
| Nov 25, 2019 | E | Quality of Care | F0684 | Corrected |
| Nov 25, 2019 | D | Quality of Care | F0697 | Corrected |
| Nov 25, 2019 | E | Care Planning | F0641 | Corrected |
| Nov 25, 2019 | D | Resident Rights | F0580 | Corrected |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Active councils help families stay involved in care decisions and facility operations.
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Composite score based on ADL decline, walking ability decline, and incontinence
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Historical financial and operational data for Heritage Gardens based on CMS SNF Cost Reports.
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