Occupancy rate
80%
9% higher than California averageCalifornia average: 73%
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Nursing Home in Loma Linda
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Gardens
Nursing Home in Loma Linda
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Gardens
Set in the neighborhood of Loma Linda, CA, Heritage Gardens is a classic senior living community, offering excellent assisted living, skilled nursing, and rehabilitation services. The community features 110 units of carefully designed private and semi-private accommodations to provide residents a comfortable living environment that encourages a restful living environment. With a dependable care team available round-the-clock, residents are guaranteed to enjoy the care and support they need to maintain their overall well-being.
Offering access to physical therapy, occupational therapy, and speech therapy services, the community guarantees residents have the tools they need to maintain their strength, mobility, and functionality. Most of the residents’ chores are also handled to give residents the freedom to do the things they love. Various activities and amenities are also available to help residents maintain an active lifestyle.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
64
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
79.7%
Residents per day
51
Occupancy rate
79.7%
Residents per day
51
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
10% of new residents, usually for short-term rehab.
Typical stay
29 days
Private pay
87% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
3% of new residents, often for long-term daily care.
Typical stay
10 - 11 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$12.9M
Profit
$6.4K
Privately-owned community
Operated by a business corporation.
Home revenue
$12,942,935.00
Profit
$6,356.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$12.9M
64-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
32 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 47 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
9% higher than California averageOccupied beds
51 / 64
Average residents
87 per day
Facility TypeResidential Care Elderly
StatusLicensed
IssuanceJanuary 31, 1994
CountySAN BERNARDINO
Heritage Gardens is legally operated by Heritage Health Care Inc.
Alzheimer's Certification
What does this home offer?
Accept Medicaid: Yes
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Parking Available
Three Meals Per Day
Types of Care at Heritage Gardens
Skilled Nursing
Nursing Care
Respite Care
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
24 visits
California average: 16 visits
Breakdown by visit type
21 total complaint visits
3 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Show Inspection Reports
17 complaint investigations
Inspections conducted in response to complaints filed by residents, families, staff, or others about possible problems at the facility.
Investigations can have many visits.
California average: 10 complaint investigations
4 official inspections
Routine inspections conducted by state regulators to evaluate whether the facility meets federal and state care and safety standards.
California average: 4 official inspections
8 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 10 citations
3 serious citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
5 moderate citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
Latest inspection
Date
February 25, 2025
Annual Inspection8 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
California average: 8 deficiencies
Inspection Report Summary for Heritage Gardens
Most inspections found no deficiencies, and several complaint investigations were unsubstantiated, indicating many concerns raised were not supported by evidence. The most recent report from February 25, 2025, cited deficiencies related to medication administration practices and incomplete staff files, though no severe enforcement actions or fines were noted. Earlier substantiated issues involved medication errors, missed treatments, and failure to provide appropriate incontinence care, but these were isolated and did not recur frequently. Complaint investigations generally did not confirm allegations, and some improvements were seen as the latest annual inspection still found medication administration problems but no new serious violations. Overall, the facility’s record shows a mix of mostly minor or isolated issues with some areas needing attention, particularly medication management and staff documentation.
Health Inspection History
Inspections
Total health inspections
12
California average 12.5
Last Health inspection on May 2025
Total health citations
45
California average 50.2
Citations per inspection
3.75
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
35 of 45 citations resulted from standard inspections; 9 of 45 resulted from complaint investigations; and 1 of 45 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
150% worse than California averageCalifornia average: 0.4
Serious Health citations
0
0
100% better than California averageCalifornia average: 1
1 critical citation
0 serious citations
44 moderate citations
0 minor citations
Citations history (last 3 years)
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
May 06, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
May 06, 2025
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Jan 16, 2025
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Jan 16, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 16, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 16, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jan 16, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Jan 16, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Loma Linda The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
Heritage Gardens
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Loma Linda
110
85.9%
+1%
4.44
+5%
0
45
3.8
1
94
A+
47
Cotton Family Revocable Trust
$12.6M
$5.3M
42.4%
55183
Private / Semi-Private Rooms
Places of interest near Heritage Gardens
0.6 miles from city center
25271 Barton Rd, Loma Linda, CA 92354
Calculate Travel Distance to Heritage Gardens
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
238
Employees
128
Contractors
110
Staff to resident ratio
2.36:1
2356336% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
66
Average shift
7.3 hours
5% worse than California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
43,647
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
38
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.5 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
52
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
101
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
8.8%
3,843 contractor hours this quarter
Registered Nurse: 31
Certified Nursing Assistant: 26
Licensed Practical Nurse: 24
Physical Therapy Aide: 7
Speech Language Pathologist: 6
Occupational Therapy Aide: 4
Respiratory Therapy Technician: 3
Physical Therapy Assistant: 2
Other Physician: 2
Physician Assistant: 2
Qualified Social Worker: 1
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 75 | 26 | 101 | 23,229 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 28 | 24 | 52 | 8,577 | 91 | 100% | 7.7 |
| RN Director of Nursing | 7 | 0 | 7 | 2,922 | 80 | 88% | 8.5 |
| Registered Nurse | 7 | 31 | 38 | 2,255 | 91 | 100% | 6.5 |
| Other Dietary Services Staff | 7 | 0 | 7 | 2,009 | 91 | 100% | 7.5 |
| Physical Therapy Aide | 0 | 7 | 7 | 1,042 | 68 | 75% | 5.7 |
| Speech Language Pathologist | 0 | 6 | 6 | 965 | 77 | 85% | 6 |
| Dental Services Staff | 2 | 0 | 2 | 936 | 63 | 69% | 8.1 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Occupational Therapy Aide | 0 | 4 | 4 | 197 | 44 | 48% | 4.2 |
| Physical Therapy Assistant | 0 | 2 | 2 | 193 | 65 | 71% | 2.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 150 | 60 | 66% | 2.1 |
| Other Physician | 0 | 2 | 2 | 48 | 41 | 45% | 1.1 |
| Qualified Social Worker | 0 | 1 | 1 | 34 | 26 | 29% | 1.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 31 | 3 | 3% | 10.3 |
| Medical Director | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
| Physician Assistant | 0 | 2 | 2 | 17 | 7 | 8% | 2.4 |
101 Certified Nursing Assistant
% of Days
100%
52 Licensed Practical Nurse
% of Days
100%
7 RN Director of Nursing
% of Days
88%
38 Registered Nurse
% of Days
100%
7 Other Dietary Services Staff
% of Days
100%
7 Physical Therapy Aide
% of Days
75%
6 Speech Language Pathologist
% of Days
85%
2 Dental Services Staff
% of Days
69%
1 Nurse Practitioner
% of Days
71%
1 Administrator
% of Days
68%
4 Occupational Therapy Aide
% of Days
48%
2 Physical Therapy Assistant
% of Days
71%
3 Respiratory Therapy Technician
% of Days
66%
2 Other Physician
% of Days
45%
1 Qualified Social Worker
% of Days
29%
1 Occupational Therapy Assistant
% of Days
3%
1 Medical Director
% of Days
14%
2 Physician Assistant
% of Days
8%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
101 residents
Residents by payment source
Medicare
5 residents (5%)
Medicaid
11 residents (10.9%)
Private pay or other
85 residents (84.2%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.1
53% worse than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.8
21% worse than California averageCalifornia average: 11.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
12.6%
Percent of long-stay residents whose need for help with daily activities has increased
12.6%
14% worse than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
23.7%
Percent of long-stay residents whose ability to move independently worsened
23.7%
98% worse than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
5.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
5.0%
56% better than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
15% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.9%
Percent of long-stay high risk residents with pressure ulcers
5.9%
18% worse than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.1%
Percent of long-stay residents with a urinary tract infection
1.1%
12% better than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.1%
Percent of long-stay residents who lose too much weight
7.1%
69% worse than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.2%
Percent of long-stay residents who have depressive symptoms
1.2%
82% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.3%
Percent of long-stay residents who received an antipsychotic medication
4.3%
57% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.71
Number of hospitalizations per 1,000 long-stay resident days.
1.71
24% better than California averageCalifornia average: 2.25
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.83
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.83
15% worse than California averageCalifornia average: 1.59
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
6% better than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.6%
61% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
6% better than California averageCalifornia average: 93.2%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
60.4%
Rate of successful return to home or community from a skilled nursing facility.
60.4%
19% better than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Heritage Gardens based on CMS SNF Cost Reports.
Occupancy Rate
87.2%
↑ 6.9pp vs 2022
Net Income
$6,356
↑ ~$1.5M vs 2022
Total Payroll
$6,720,030
↑ ~$117K vs 2022
Profit Margin
0.1%
↑ 13.2pp vs 2022
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