Most inspections found no deficiencies, with several complaint investigations determined to be unsubstantiated. The most recent report from September 30, 2025, cited three deficiencies related to administrative oversights during a change of ownership, including failure to transfer criminal record clearance, maintain property lease or title, and notify the Department about the new administrator in a timely manner. Prior issues included substantiated complaints about admission agreement violations and improper fee increase notifications, but medication management and care-related complaints were not confirmed. No fines, license suspensions, or severe harm-level findings were noted in the available reports. The facility’s record shows mostly compliance with occasional administrative and documentation issues, with the latest inspection indicating some new concerns after a period of improvement.
The visit was conducted to issue citations for violations found in a prior meeting on 09/29/2025 during the process of change of ownership.
Findings
The licensee failed to transfer the criminal record clearance to the new administrator, did not maintain a lease or title for the licensed property, and failed to notify the Department in writing within 30 days of hiring a new administrator. These violations posed immediate and potential risks.
Severity Breakdown
Type A: 1Type B: 2
Deficiencies (3)
Description
Severity
Failure to transfer criminal record clearance to new administrator Angela Chen.
Type A
Failure to maintain a lease or title for the licensed property.
Type B
Failure to notify the Department in writing within 30 days of hiring a new administrator.
Type B
Report Facts
Capacity: 6Census: 3Plan of Correction Due Date: Oct 1, 2025
Employees Mentioned
Name
Title
Context
Angela Chen
Administrator
Newly assigned administrator involved in deficiencies
The inspection was an unannounced annual inspection conducted to ensure compliance with health and safety regulations using the CARE inspection tool.
Findings
No immediate health, safety, or personal rights violations were observed during the inspection. Resident and staff files were reviewed and found mostly complete, with one staff file missing a recent CPR certificate. No deficiencies were cited as a result of this inspection.
Deficiencies (1)
Description
One staff file needs recent CPR certificate in the personnel file.
Report Facts
Resident files reviewed: 3Staff files reviewed: 2
Employees Mentioned
Name
Title
Context
Kevin Mknelly
Licensing Program Analyst
Conducted the annual inspection
Maria Cucicea
Designee who assisted with the inspection
Kevin Lee
Administrator
Facility administrator named in the report
Inspection Report Plan of CorrectionCensus: 5Capacity: 6Deficiencies: 0Aug 22, 2024
Visit Reason
The visit was conducted as a plan of correction (POC) unannounced inspection to review the facility's response to a citation written on 08/01/2024.
Findings
The Licensing Program Analyst and the Administrator designee discussed the plan of correction and accounting related to the citation. No additional citations were issued as a result of this visit.
Report Facts
Capacity: 6Census: 5
Employees Mentioned
Name
Title
Context
Kevin Mknelly
Licensing Program Analyst
Conducted the inspection and discussed plan of correction
Maria Cucicea
Administrator designee
Assisted during the inspection and discussed plan of correction
The inspection was an unannounced complaint investigation visit triggered by multiple allegations including violation of admission agreement requirements, failure to provide requested records, medication mismanagement, diet not followed, medical care not provided, and failure to report resident death.
Findings
The investigation substantiated that the licensee violated admission agreement requirements, including failure to provide approved agreements and timely refunds to a resident's estate. Other allegations such as medication mismanagement and diet not followed were found unsubstantiated, and the complaint regarding medical care and failure to report resident death was found unfounded. Deficiencies related to admission agreement violations were cited with potential health and safety risks.
Complaint Details
The complaint investigation was substantiated for allegations related to admission agreement violations, including failure to provide approved agreements and refunds. Allegations of medication mismanagement and diet not followed were unsubstantiated. Allegations of medical care not provided and failure to report resident death were unfounded.
Severity Breakdown
Type B: 2
Deficiencies (2)
Description
Severity
Admission Agreement- The licensee failed to provide a copy of the signed and dated current admission agreement and subsequent modifications to the resident or representative immediately upon signing or upon request.
Type B
Admission Agreement- A refund of fees paid in advance covering the time after the resident’s personal property was removed was not issued within 15 days as required.
Type B
Report Facts
Facility capacity: 6Census: 4Plan of Correction due date: Aug 16, 2024
Employees Mentioned
Name
Title
Context
Kevin Mknelly
Licensing Program Analyst
Conducted the complaint investigation and delivered findings
Maribeth Senty
Licensing Program Manager
Oversaw the complaint investigation
Kevin Lee
Administrator
Facility administrator involved in investigation and exit interviews
Audre Smith
Designee
Arrived to assist during complaint findings delivery
The inspection was an unannounced annual inspection conducted to ensure compliance with health and safety regulations using the CARE inspection tool.
Findings
No immediate health, safety, or personal rights violations were observed. The facility was clean, residents appeared satisfied with care, and resident and staff files were complete and well organized. No deficiencies were cited.
Employees Mentioned
Name
Title
Context
Kevin Mknelly
Licensing Program Analyst
Conducted the annual inspection and met with staff.
Audre Smith
Met with the Licensing Program Analyst during the inspection.
The visit was an unannounced required annual inspection to evaluate compliance with regulatory standards.
Findings
The facility was found to be clean, well organized, and in compliance with all health and safety regulations. No deficiencies were observed or cited during the inspection.
Report Facts
Food supply duration: 2Food supply duration: 7
Employees Mentioned
Name
Title
Context
Talwinder Bains
Licensing Program Analyst
Conducted the annual inspection
Maria Cucicea
Administrator
Facility administrator met with Licensing Program Analyst during inspection
Eva Bogomaz
Caregiver
Staff member met with Licensing Program Analyst during inspection
Unannounced complaint investigation visit conducted in response to allegations that a resident needs a higher level of care and that the facility failed to get the resident up and left them in bed.
Findings
The investigation found that the facility met Title 22 requirements and that the resident's placement was appropriate. The complaint was determined to be unfounded and dismissed.
Complaint Details
The complaint was investigated and found to be unfounded, meaning the allegations were false, could not have happened, or were without reasonable basis.
Report Facts
Capacity: 6Census: 6
Employees Mentioned
Name
Title
Context
Kevin Mknelly
Licensing Program Analyst
Conducted the complaint investigation and provided findings
The inspection was an unannounced annual inspection conducted to evaluate infection control and overall health and safety compliance at the facility.
Findings
The inspection found that the water temperature in the resident shower room sink was 124°F, exceeding the allowed maximum and posing an immediate health and safety risk. Cleaning supplies were found unsecured in the garage. Records for symptom screening and staff testing were advised to be maintained.
Complaint Details
As a result of this investigation, the allegation was substantiated based on the preponderance of evidence standard.
Severity Breakdown
Type A: 1
Deficiencies (1)
Description
Severity
Resident shower room sink water temperature measured at 124°F, exceeding the maximum allowed temperature and posing an immediate health and safety risk.
Type A
Report Facts
Water temperature: 124Capacity: 6Census: 6Deficiencies cited: 1
Employees Mentioned
Name
Title
Context
Kevin Mknelly
Licensing Program Analyst
Conducted the inspection and authored the report
Maribeth Senty
Licensing Program Manager
Supervisor of the inspection
Ashanti Innis
Caregiver
Met with Licensing Program Analyst during inspection and adjusted water temperature
The inspection was an unannounced Required-1 Year Inspection conducted to assess infection control compliance and overall health and safety of residents at the facility.
Findings
The facility was found to be in substantial compliance with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.
Employees Mentioned
Name
Title
Context
Latoya Scott
Staff
Met with Licensing Program Analyst during inspection and participated in exit interview.
Maria Cucicea
Program Manager
Completed infection control domain via Facetime with Licensing Program Analyst.
Kevin Lee
Administrator
Facility Administrator notified of inspection presence.
Unannounced investigation of a complaint received on 2021-04-23 alleging overcharging fees, denial of access to personal belongings, injury by staff, and lack of dignity and respect in care.
Findings
After interviews with staff, residents, family members, and review of documentation, all four allegations were found to be unfounded, meaning the allegations were false or without reasonable basis.
Complaint Details
Complaint involved four allegations: 1) resident being overcharged fees, 2) staff denying resident access to personal belongings, 3) staff injuring a resident while providing care, and 4) staff not treating resident with dignity and respect. All allegations were investigated and found to be unfounded.
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2020-07-13 regarding alleged violations of admission agreement fee increases at Splendor Oaks Senior Living 2.
Findings
The investigation substantiated that the licensee violated the requirement to provide residents with at least 60 days' prior written notice of fee increases. The facility increased fees without proper notification, posing a potential risk to residents' personal rights. The licensee rescinded the initial notice and issued a new notice to residents in July 2020, completing the plan of correction.
Complaint Details
The complaint was substantiated. The allegation that the licensee violated the terms of admission agreement fee increase was found valid based on records review and interviews. The licensee agreed to rescind the rate increase and provide residents a 60-day notice of upcoming rate changes.
Severity Breakdown
Type B: 1
Deficiencies (1)
Description
Severity
Increase in fee rates for elderly residents without providing no less than 60 days' prior written notice to residents as required by HSC 1569.655.
Type B
Report Facts
Residents reviewed: 6Capacity: 6Census: 6Plan of Correction Due Date: Nov 9, 2020
Employees Mentioned
Name
Title
Context
Kevin Lee
Administrator
Named in relation to the complaint and investigation findings.
Kevin Mknelly
Licensing Program Analyst
Conducted the complaint investigation.
Maribeth Senty
Licensing Program Manager
Named in the report as Licensing Program Manager.
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