Show Inspection Reports
Total health inspections
4
Louisiana average 6.5
Last Health inspection on Jul 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Memory Care Home
High Hope Care Center
High Hope Care Center is dedicated to ensuring the holistic well-being of its residents, addressing their physical, emotional, and social needs with utmost commitment. Beyond delivering high-quality healthcare services, the center places a strong emphasis on preserving the dignity and comfort of each resident through individualized treatment plans. This skilled nursing home offers a range of services covered by nursing home insurance, including hospice care, IV antibiotics, synergy therapy services, regular physician visits, and round-the-clock professional nursing care. High Hope Care Center holds Medicare and Medicaid approval, making it a reliable skilled nursing facility for residents in need.
In addition to these healthcare services, they provide on-site conveniences such as a beauty and barber shop, delicious home-cooked meals, and a diverse schedule of entertainment. Housekeeping and laundry services are also covered, and the center is equipped with special security measures to support residents who may wander. This nursing home is thoughtfully designed to provide stimulating skilled nursing care, prioritizing the overall well-being and comfort of its residents.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
101
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
91.1%
Residents per day (avg)
92
Occupancy rate
91.1%
Residents per day (avg)
92
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
42% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
41% of new residents, often for short stays.
Typical stay
4 months
Medicaid
17% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$9.6M
Profit
$1.4M
Privately-owned community
Operated by a business corporation.
Home revenue
$9,590,506.00
Profit
$1,404,639.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$8.2M
44 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 0 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Additional licensing details
CMS Certification Number:
195601
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Kendall Broussard
What does this home offer?
Housing Options: Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at High Hope Care Center
Nursing Home
Memory Care
Inspection History
In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.
4 visits/inspections
1 visits/inspections triggered by complaints
Results
4 with issues
0 without issues
Latest inspection
Date:July 9, 2025
Type:Other
8 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Health Inspection History
Inspections
Total health citations
8
Louisiana average 25.7
Citations per inspection
2
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
7 of 8 citations resulted from standard inspections; and 1 of 8 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Louisiana averageLouisiana average: 1.1
Serious Health citations
0
0
100% better than Louisiana averageLouisiana average: 0.5
0 critical citations
0 serious citations
8 moderate citations
0 minor citations
Citations history (last 3 years)
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Jul 09, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Jul 09, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Feb 19, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Feb 19, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Feb 19, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Feb 19, 2025
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Feb 20, 2024
Issues related to the availability and quality of nursing staff and the care they provide.
Feb 20, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Memory Care around Lake Charles The information below is reported by the Louisiana Department of Health, Health Standards Section.
Grand Cove Nursing & Rehabilitation Center
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Lake Charles
109
No
A+
36
Private Rooms
High Hope Care Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Sulphur
101
No
A+
0
Private Rooms
Stonebridge Place
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Sulphur
93
No
A+
67
Private Rooms
Holly Hill Nursing & Rehabilitation Center
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Sulphur
-
No
A+
44
Private Rooms
Places of interest near High Hope Care Center
12.6 miles from city center — 6.04 miles to nearest hospital (West Calcasieu Cameron Hospital)
475 High Hope Rd, Sulphur, LA 70663
Calculate Travel Distance to High Hope Care Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
110
Employees
79
Contractors
31
Staff to resident ratio
1.22:1
22% worse than Louisiana averageLouisiana average ratio: 1.56:1
Avg staff/day
40
Average shift
8.7 hours
6% better than Louisiana averageLouisiana average: 8.2 hours
Total staff hours (quarter)
31,841
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
8
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
19
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
55
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
7.8%
2,487 contractor hours this quarter
Certified Nursing Assistant: 13
Qualified Social Worker: 4
Physical Therapy Aide: 4
Respiratory Therapy Technician: 3
Physical Therapy Assistant: 3
Speech Language Pathologist: 3
Registered Nurse: 1
Staff by category
| Certified Nursing Assistant | 42 | 13 | 55 | 14,078 | 91 | 100% | 9.1 |
| Licensed Practical Nurse | 19 | 0 | 19 | 8,966 | 91 | 100% | 9.9 |
| RN Director of Nursing | 4 | 0 | 4 | 2,216 | 68 | 75% | 8.8 |
| Registered Nurse | 7 | 1 | 8 | 1,133 | 78 | 86% | 8.1 |
| Other Dietary Services Staff | 2 | 0 | 2 | 914 | 87 | 96% | 7.7 |
| Qualified Social Worker | 0 | 4 | 4 | 881 | 71 | 78% | 7.4 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 526 | 65 | 71% | 6.9 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 505 | 57 | 63% | 8.9 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Dietitian | 1 | 0 | 1 | 463 | 60 | 66% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 426 | 59 | 65% | 7.2 |
| Physical Therapy Aide | 0 | 4 | 4 | 313 | 48 | 53% | 4.8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 243 | 51 | 56% | 4.7 |
| Speech Language Pathologist | 0 | 3 | 3 | 196 | 42 | 46% | 4.4 |
55 Certified Nursing Assistant
% of Days
100%
19 Licensed Practical Nurse
% of Days
100%
4 RN Director of Nursing
% of Days
75%
8 Registered Nurse
% of Days
86%
2 Other Dietary Services Staff
% of Days
96%
4 Qualified Social Worker
% of Days
78%
3 Respiratory Therapy Technician
% of Days
71%
1 Administrator
% of Days
71%
1 Clinical Nurse Specialist
% of Days
63%
1 Nurse Practitioner
% of Days
64%
1 Dietitian
% of Days
66%
1 Dental Services Staff
% of Days
65%
4 Physical Therapy Aide
% of Days
53%
3 Physical Therapy Assistant
% of Days
56%
3 Speech Language Pathologist
% of Days
46%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
90 residents
Residents by payment source
Medicare
15 residents (16.7%)
Medicaid
68 residents (75.6%)
Private pay or other
7 residents (7.8%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.5
28% better than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.7
18% better than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
12.1%
Percent of long-stay residents whose need for help with daily activities has increased
12.1%
41% better than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
18.6%
Percent of long-stay residents whose ability to move independently worsened
18.6%
21% better than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.6%
15% worse than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
32% better than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.3%
Percent of long-stay high risk residents with pressure ulcers
6.3%
In line with Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.9%
Percent of long-stay residents with a urinary tract infection
1.9%
30% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.1%
Percent of long-stay residents who lose too much weight
3.1%
40% better than Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
11.8%
Percent of long-stay residents who received an antipsychotic medication
11.8%
42% better than Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
9% better than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
In line with Louisiana averageLouisiana average: 94.9%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
3.29
Number of hospitalizations per 1,000 long-stay resident days.
3.29
26% worse than Louisiana averageLouisiana average: 2.61
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.78
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.78
36% worse than Louisiana averageLouisiana average: 2.77
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
21% better than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
3.7%
Percent of short-stay residents who newly received an antipsychotic medication
3.7%
19% worse than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
29% better than Louisiana averageLouisiana average: 76.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.0%
6% better than Louisiana averageLouisiana average: 27.8%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
21.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
21.7%
48% worse than Louisiana averageLouisiana average: 14.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.0%
Percentage of SNF residents who experience falls with major injury during their stay.
1.0%
31% worse than Louisiana averageLouisiana average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
68.2%
Percentage of residents at or above expected ability to care for themselves at discharge.
68.2%
27% better than Louisiana averageLouisiana average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
51.0%
Rate of successful return to home or community from a skilled nursing facility.
51.0%
In line with Louisiana averageLouisiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for High Hope Care Center based on CMS SNF Cost Reports.
Occupancy Rate
84.0%
↑ 2.0pp vs 2022
Net Income
$1,404,639
↑ ~$726K vs 2022
Total Payroll
$4,082,414
↑ ~$371K vs 2022
Profit Margin
15.8%
↑ 8.4pp vs 2022
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