Show Inspection Reports
Total Health inspections
3
Near State average
State average:
N/A
Last Health inspection on Feb 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Highlands Living Center
Highlands Living Center
Highlands Living Center is an Assisted Living Home in New York
Highlands Living Center is an Assisted Living Home in New York
Highlands Living Center is part of The Highlands at Pittsford, a university-based retirement community located in Pittsford, NY. It offers a range of services including independent living, assisted living, memory care, and skilled nursing. The facility is situated on a picturesque campus with various amenities and dining options.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
120
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
90%
Residents per day (avg)
113
Occupancy rate
90%
Residents per day (avg)
113
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
24% of new residents, usually for short-term rehab.
Typical stay
22 days
Private pay
70% of new residents, often for short stays.
Typical stay
3 months
Medicaid
7% of new residents, often for long-term daily care.
Typical stay
5 years
Finances and operations
Voluntary non-profit home
Other
Home revenue
$24.8M
Operating deficit
-$806.9K
Voluntary non-profit home
Other
Home revenue
$24,803,145.00
Operating deficit
$-806,933.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$25.6M
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
License Status
ActiveFacility Type
Nursing Home
Additional licensing details
License number:
2763300N
CMS Certification Number:
335786
County:
Monroe
Ownership & operating entity
Owner name:
Highlands Living Center, Inc (Not for Profit)
Care Services
Nursing Services
Rehabilitation Services
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
Short-Term Rehab
All Levels of Care
Amenities & Lifestyle
Programs & Activities
Specific Programs
Independent Living, Assisted Living, Memory Care, Skilled Nursing, Rehabilitation, Dining, Activities
Dining & Nutrition
Food Description
The Highlands at Pittsford offers a variety of dining options including The Oneida Restaurant, The Bistro, and Cupcake Café, providing fresh and distinctively prepared meals.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
4 inspections
4 with citations, 0 without citations
92 complaints
76.7 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
35 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
1 enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
September 2, 2021 — Stipulation & Order #: NH-21-221
A formal agreement with the state to correct serious or repeated issues.
Compare Assisted Living around Usa
The information below is reported by the New York State Department of Health.
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SNF
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40
No
85
HAVERON, NOREEN
45.5%
$13,340,016.00
$10,214,151.00
76.6%
36.90
5/5
6.3081
5/5
5/5
4/5
Studio / 1 Bed / Private / Semi-Private Rooms
Highlands Living Center
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NY 14534
122
No
-
BUSARI, SAMUEL
90.0%
$22,842,927.00
$8,659,498.00
37.9%
113.00
2/5
3.4592
2/5
2/5
3/5
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AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
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10
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-
-
-
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AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
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16
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-
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
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12
No
8
GOLDEN OAKS VILLAS, LLC
-
-
-
-
-
-
-
-
-
-
-
Living Spaces & Floor Plans
One Bedroom Standard
Download PDFOne Bedroom Traditional with Patio
Download PDFOne Bedroom Special
Download PDFOne Bedroom Deluxe with Patio
Download PDFOne Bedroom Deluxe with Bay
Download PDFOne Bedroom Study with Patio
Download PDFOne Bedroom Den with Patio
Download PDFTwo Bedroom Deluxe with Bay
Download PDFTwo Bedroom Classic with Patio
Download PDFTwo Bedroom Special with Patio
Download PDFTwo Bedroom Custom with Patio
Download PDFPlaces of interest near Highlands Living Center
0.0 miles from city center
Pittsford, NY 14534
Calculate Travel Distance to Highlands Living Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
159
Total Staff
140
Employees
19
Contractors
42,004
Total Hours (Quarter)
59
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 12 | 7.6 | No |
| Licensed Practical Nurse | 31 | 8.3 | Yes |
| Certified Nursing Assistant | 73 | 8 | Yes |
Staff by Category
Administration ⓘ
2 staff
6.9hs shift avg
Nursing Staff ⓘ
120 staff
8.1hs shift avg
Physicians & Practitioners ⓘ
3 staff
8.2hs shift avg
Therapy Services ⓘ
17 staff
5.8hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
4 staff
6hs shift avg
Dietary Services ⓘ
8 staff
7hs shift avg
Other Services ⓘ
5 staff
7.7hs shift avg
Contractor Analysis
5.1%
of total hours from contractors
2,154 contractor hours this quarter
Certified Nursing Assistant: 17
Licensed Practical Nurse: 2
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 56 | 17 | 73 | 17,370 | 91 | 100% | 8 |
| Licensed Practical Nurse | 29 | 2 | 31 | 10,989 | 91 | 100% | 8.3 |
| Registered Nurse | 12 | 0 | 12 | 3,588 | 91 | 100% | 7.6 |
| RN Director of Nursing | 4 | 0 | 4 | 1,639 | 66 | 73% | 8.2 |
| Dietitian | 6 | 0 | 6 | 1,622 | 81 | 89% | 7.5 |
| Mental Health Service Worker | 5 | 0 | 5 | 1,509 | 63 | 69% | 7.7 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 1,224 | 75 | 82% | 6.2 |
| Other Dietary Services Staff | 2 | 0 | 2 | 771 | 77 | 85% | 6.1 |
| Physical Therapy Assistant | 8 | 0 | 8 | 635 | 65 | 71% | 6.1 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 556 | 58 | 64% | 7.9 |
| Nurse Practitioner | 1 | 0 | 1 | 492 | 57 | 63% | 8.6 |
| Physical Therapy Aide | 1 | 0 | 1 | 420 | 50 | 55% | 8.4 |
| Administrator | 1 | 0 | 1 | 392 | 50 | 55% | 7.8 |
| Qualified Social Worker | 4 | 0 | 4 | 372 | 61 | 67% | 6 |
| Occupational Therapy Aide | 1 | 0 | 1 | 167 | 38 | 42% | 4.4 |
| Speech Language Pathologist | 1 | 0 | 1 | 138 | 55 | 60% | 2.5 |
| Medical Director | 1 | 0 | 1 | 120 | 24 | 26% | 5 |
Health Inspection History
Total Health citations
17
Near State average
State average:
N/A
5.67 citations per inspection (avg)
Citations origin
Citations can result from standard inspections or complaint-based investigations.
Standard inspections
17 citations
Complaint investigations
5 citations
Breakdown of citations
Critical Health citations
0
Near State average
State average:
N/A
Serious Health citations
0
Near State average
State average:
N/A
Moderate Health citations
16
Minor Health citations
1
Citations history (last 3 years)
Abuse/Neglect moderate citation
Feb 19, 2025
Corrected
Environmental moderate citation
Feb 19, 2025
Corrected
Environmental moderate citation
Feb 19, 2025
Corrected
Infection Control moderate citation
Feb 19, 2025
Corrected
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Part of: Strong Health Partners
Resident Census by Payment Source
115
Total Residents
Medicare
5
(4.3%)
ⓘ
Medicaid
68
(59.1%)
ⓘ
Private Pay/Other
42
(36.5%)
ⓘ
Specialized Care Beds
21
Total Specialty Beds
17.2%
of Bed Capacity
21
Other Specialized Rehab Beds ⓘ
17.2%
Programs & Services
Residents' Group
ⓘ
Family Member Group
ⓘ
Nurse Aide Training
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Family Council
ⓘ
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
18.2
86% worse than State average
State average:
9.8
Functional decline score
34.4
90% worse than State average
State average:
18.1
Long-Stay Resident Measures
Daily care & independence
Need for Help with Daily Activities Increased
36.1%
120% above State average.
Walking Ability Worsened
38.1%
130% above State average.
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
29.1%
36% above State average.
Safety & clinical stability
Falls with Major Injury
1.8%
41% below State average.
High Risk Residents with Pressure Ulcers
8.1%
13% above State average.
Urinary Tract Infection
2.1%
47% above State average.
Emotional & behavioral wellbeing
Depressive Symptoms
3.8%
79% below State average.
Antipsychotic Use
15.9%
26% above State average.
Preventive care
Pneumococcal Vaccine
19.9%
78% below State average.
Influenza Vaccine
93.5%
2% below State average.
Nutrition & physical health
Lost Too Much Weight
7.1%
17% above State average.Short-stay resident measures
Pneumococcal Vaccine
23.4%
70% worse than State average
Antipsychotic medication increase
1.7%
33% worse than State average
Influenza Vaccine
61.1%
22% worse than State average Financial Trends
Historical financial and operational data for Highlands Living Center based on CMS SNF Cost Reports.
Occupancy Rate
90.0%
↑ 2.8pp vs 2022
Net Income
-$806,933
↑ ~$457K vs 2022
Total Payroll
$11,477,530
↑ ~$163K vs 2022
Profit Margin
-3.5%
↑ 2.5pp vs 2022
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