Occupancy rate
90%
In line with the state averagePrimarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Assisted Living Home
Highlands Living Center
Highlands Living Center is part of The Highlands at Pittsford, a university-based retirement community located in Pittsford, NY. It offers a range of services including independent living, assisted living, memory care, and skilled nursing. The facility is situated on a picturesque campus with various amenities and dining options.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
120
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
90%
Residents per day (avg)
113
Occupancy rate
90%
Residents per day (avg)
113
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
24% of new residents, usually for short-term rehab.
Typical stay
22 days
Private pay
70% of new residents, often for short stays.
Typical stay
3 months
Medicaid
7% of new residents, often for long-term daily care.
Typical stay
5 years
Finances and operations
Voluntary non-profit community
Home revenue
$24.8M
Operating deficit
-$806.9K
Voluntary non-profit community
Home revenue
$24,803,145.00
Operating deficit
$-806,933.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$25.6M
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
Occupancy
In line with the state averageOccupied beds
108 / 120
License details
Facility type
Nursing Home
Status
Active
County:
Monroe
Additional licensing details
License number:
2763300N
CMS Certification Number:
335786
Ownership & operating entity
Owner name:
Highlands Living Center, Inc (Not for Profit)
Care Services
Nursing Services
Rehabilitation Services
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
Short-Term Rehab
All Levels of Care
Programs & Activities
Specific Programs
Independent Living, Assisted Living, Memory Care, Skilled Nursing, Rehabilitation, Dining, Activities
Dining & Nutrition
Food Description
The Highlands at Pittsford offers a variety of dining options including The Oneida Restaurant, The Bistro, and Cupcake Café, providing fresh and distinctively prepared meals.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
4 inspections
4 with citations, 0 without citations
New York average: 9 inspections (5 with citations)
Show Inspection Reports
92 complaints
76.7 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 93 complaints
Latest inspection
Date:February 19, 2025
Type:Complaint Investigation
35 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
26 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
1 enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
September 2, 2021 — Stipulation & Order #: NH-21-221
A formal agreement with the state to correct serious or repeated issues.
Health Inspection History
Inspections
Total health inspections
3
State average N/A
Last Health inspection on Feb 2025
Total health citations
17
State average N/A
Citations per inspection
5.67
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
12 of 17 citations resulted from standard inspections; and 5 of 17 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
In line with State averageState average: N/A
Serious Health citations
0
0
In line with State averageState average: N/A
0 critical citations
0 serious citations
16 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 19, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 19, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Feb 19, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Feb 19, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Feb 19, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Feb 19, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 19, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 19, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa The information below is reported by the New York State Department of Health.
Highlands Living Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Pittsford
122
No
-
-
Job Haines Home
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Bloomfield
40
No
85
Studio / 1 Bed / Private / Semi-Private Rooms
Village Care Homes Assisted Living – Stephen F Austin
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
16
No
27
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
12
No
8
-
Anton’s Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Boerne
10
No
-
-
Living Spaces & Floor Plans
One Bedroom Standard
Download PDFOne Bedroom Traditional with Patio
Download PDFOne Bedroom Special
Download PDFOne Bedroom Deluxe with Patio
Download PDFOne Bedroom Deluxe with Bay
Download PDFOne Bedroom Study with Patio
Download PDFOne Bedroom Den with Patio
Download PDFTwo Bedroom Deluxe with Bay
Download PDFTwo Bedroom Classic with Patio
Download PDFTwo Bedroom Special with Patio
Download PDFTwo Bedroom Custom with Patio
Download PDFPlaces of interest near Highlands Living Center
0.0 miles from city center
Pittsford, NY 14534
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
159
Employees
140
Contractors
19
Staff to resident ratio
1.38:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
59
Average shift
7.8 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
42,004
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
31
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
73
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
5.1%
2,154 contractor hours this quarter
Certified Nursing Assistant: 17
Licensed Practical Nurse: 2
Staff by category
| Certified Nursing Assistant | 56 | 17 | 73 | 17,370 | 91 | 100% | 8 |
| Licensed Practical Nurse | 29 | 2 | 31 | 10,989 | 91 | 100% | 8.3 |
| Registered Nurse | 12 | 0 | 12 | 3,588 | 91 | 100% | 7.6 |
| RN Director of Nursing | 4 | 0 | 4 | 1,639 | 66 | 73% | 8.2 |
| Dietitian | 6 | 0 | 6 | 1,622 | 81 | 89% | 7.5 |
| Mental Health Service Worker | 5 | 0 | 5 | 1,509 | 63 | 69% | 7.7 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 1,224 | 75 | 82% | 6.2 |
| Other Dietary Services Staff | 2 | 0 | 2 | 771 | 77 | 85% | 6.1 |
| Physical Therapy Assistant | 8 | 0 | 8 | 635 | 65 | 71% | 6.1 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 556 | 58 | 64% | 7.9 |
| Nurse Practitioner | 1 | 0 | 1 | 492 | 57 | 63% | 8.6 |
| Physical Therapy Aide | 1 | 0 | 1 | 420 | 50 | 55% | 8.4 |
| Administrator | 1 | 0 | 1 | 392 | 50 | 55% | 7.8 |
| Qualified Social Worker | 4 | 0 | 4 | 372 | 61 | 67% | 6 |
| Occupational Therapy Aide | 1 | 0 | 1 | 167 | 38 | 42% | 4.4 |
| Speech Language Pathologist | 1 | 0 | 1 | 138 | 55 | 60% | 2.5 |
| Medical Director | 1 | 0 | 1 | 120 | 24 | 26% | 5 |
73 Certified Nursing Assistant
% of Days
100%
31 Licensed Practical Nurse
% of Days
100%
12 Registered Nurse
% of Days
100%
4 RN Director of Nursing
% of Days
73%
6 Dietitian
% of Days
89%
5 Mental Health Service Worker
% of Days
69%
6 Respiratory Therapy Technician
% of Days
82%
2 Other Dietary Services Staff
% of Days
85%
8 Physical Therapy Assistant
% of Days
71%
2 Clinical Nurse Specialist
% of Days
64%
1 Nurse Practitioner
% of Days
63%
1 Physical Therapy Aide
% of Days
55%
1 Administrator
% of Days
55%
4 Qualified Social Worker
% of Days
67%
1 Occupational Therapy Aide
% of Days
42%
1 Speech Language Pathologist
% of Days
60%
1 Medical Director
% of Days
26%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
115 residents
Residents by payment source
Medicare
5 residents (4.3%)
Medicaid
68 residents (59.1%)
Private pay or other
42 residents (36.5%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.2
86% worse than State averageState average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
34.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
34.4
90% worse than State averageState average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
36.1%
Percent of long-stay residents whose need for help with daily activities has increased
36.1%
120% worse than State averageState average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
38.1%
Percent of long-stay residents whose ability to move independently worsened
38.1%
130% worse than State averageState average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.1%
36% worse than State averageState average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.8%
Percent of long-stay residents experiencing one or more falls with major injury
1.8%
41% better than State averageState average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.1%
Percent of long-stay high risk residents with pressure ulcers
8.1%
13% worse than State averageState average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.1%
Percent of long-stay residents with a urinary tract infection
2.1%
47% worse than State averageState average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.1%
Percent of long-stay residents who lose too much weight
7.1%
17% worse than State averageState average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.8%
Percent of long-stay residents who have depressive symptoms
3.8%
79% better than State averageState average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
15.9%
Percent of long-stay residents who received an antipsychotic medication
15.9%
26% worse than State averageState average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
19.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
19.9%
78% worse than State averageState average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.5%
In line with State averageState average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
23.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
23.4%
70% worse than State averageState average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.7%
Percent of short-stay residents who newly received an antipsychotic medication
1.7%
33% worse than State averageState average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
61.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
61.1%
22% worse than State averageState average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Highlands Living Center based on CMS SNF Cost Reports.
Occupancy Rate
90.0%
↑ 2.8pp vs 2022
Net Income
-$806,933
↑ ~$457K vs 2022
Total Payroll
$11,477,530
↑ ~$163K vs 2022
Profit Margin
-3.5%
↑ 2.5pp vs 2022
Loading trend charts...
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