Inspection Reports for Highlands Senior Living Norcross

680 Holcomb Bridge Rd, Norcross, GA 30071, GA, 30071

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Inspection Report Complaint Investigation Deficiencies: 0 Aug 17, 2025
Visit Reason
The purpose of this visit was to investigate intake GA50004441 and conduct the compliance inspection.
Findings
No rule violations were cited as a result of this visit.
Complaint Details
Investigation of intake GA50004441; no rule violations found.
Inspection Report Complaint Investigation Deficiencies: 0 Jul 25, 2025
Visit Reason
The purpose of this visit was to investigate intake# GA50001978. The investigation began and was completed on 2025-05-28.
Findings
No rule violations were cited as a result of this visit.
Complaint Details
Investigation of intake# GA50001978 was completed with no rule violations cited.
Inspection Report Follow-Up Deficiencies: 0 May 16, 2025
Visit Reason
The purpose of this visit was to conduct the follow-up/revisit inspection.
Findings
No Rule violations were cited as a result of this visit.
Inspection Report Complaint Investigation Deficiencies: 0 Apr 14, 2025
Visit Reason
The visit was conducted to investigate intake #GA50001818.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Investigation of intake #GA50001818 with no rule violations cited.
Inspection Report Complaint Investigation Census: 66 Deficiencies: 3 Apr 4, 2025
Visit Reason
The purpose of this visit was to investigate complaint intakes GA00251693, GA00251706, GA00251793, GA00251938, and GA00251449, focusing on allegations of quality of care and protective oversight related to resident elopements.
Findings
The facility failed to provide adequate protective care and watchful oversight for two residents who eloped undetected, and failed to report these incidents to the Department within the required 24-hour timeframe. The facility's policies did not comply with the Mattie's Call Act, and staffing and supervision were insufficient to prevent elopements.
Complaint Details
The investigation was initiated due to multiple complaint intakes alleging quality of care issues related to supervision and protective oversight. Resident #1 eloped on 10/7/24 and was found on 10/8/24; Resident #2 eloped on 10/16/24 and was found the same day. Both incidents were not reported to the Department within 24 hours as required. The facility lacked documentation of appropriate supervision and failed to follow required reporting procedures.
Severity Breakdown
D: 2 J: 1
Deficiencies (3)
DescriptionSeverity
Failed to make required records available for inspection and review by Department representatives.D
Failed to provide protective care and watchful oversight meeting residents' needs, resulting in elopements of two residents.J
Failed to report serious incidents involving residents to the Department within 24 hours as required.D
Report Facts
Census: 66 Scheduled staff: 4 Scheduled staff: 3 Distance: 10.4 Distance: 0.8
Employees Mentioned
NameTitleContext
Staff AInterviewed regarding knowledge of Resident #1 and Resident #2 elopements and reporting failures
Staff BInterviewed and reported alerting law enforcement about Resident #1 elopement
Staff CInterviewed regarding Resident #1's absence and reporting to law enforcement
Staff HReported alerting law enforcement about Resident #1 elopement
Staff IInterviewed regarding knowledge of Resident #1 elopement

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