Inspection Reports for Highlands Senior Living Norcross
680 Holcomb Bridge Rd, Norcross, GA 30071, GA, 30071
Back to Facility ProfileInspection Report Summary
The most recent inspection on August 17, 2025, found no deficiencies. Earlier inspections also showed no deficiencies except for one in April 2025, when inspectors cited issues related to protective care and supervision after two residents eloped undetected and were not reported within the required timeframe. The main deficiencies involved inadequate oversight, failure to report incidents promptly, and incomplete records. Complaint investigations since then were unsubstantiated, with no rule violations cited. This pattern suggests improvement in compliance and oversight following the April findings.
Deficiencies (last 1 years)
Deficiencies (over 1 years)
3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
39% better than Georgia average
Georgia average: 4.9 deficiencies/yearDeficiencies per year
4
3
2
1
0
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Aug 17, 2025
Visit Reason
The purpose of this visit was to investigate intake GA50004441 and conduct the compliance inspection.
Complaint Details
Investigation of intake GA50004441; no rule violations found.
Findings
No rule violations were cited as a result of this visit.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jul 25, 2025
Visit Reason
The purpose of this visit was to investigate intake# GA50001978. The investigation began and was completed on 2025-05-28.
Complaint Details
Investigation of intake# GA50001978 was completed with no rule violations cited.
Findings
No rule violations were cited as a result of this visit.
Inspection Report
Follow-Up
Deficiencies: 0
Date: May 16, 2025
Visit Reason
The purpose of this visit was to conduct the follow-up/revisit inspection.
Findings
No Rule violations were cited as a result of this visit.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Apr 14, 2025
Visit Reason
The visit was conducted to investigate intake #GA50001818.
Complaint Details
Investigation of intake #GA50001818 with no rule violations cited.
Findings
No rule violations were cited as a result of this investigation.
Inspection Report
Complaint Investigation
Census: 66
Deficiencies: 3
Date: Apr 4, 2025
Visit Reason
The purpose of this visit was to investigate complaint intakes GA00251693, GA00251706, GA00251793, GA00251938, and GA00251449, focusing on allegations of quality of care and protective oversight related to resident elopements.
Complaint Details
The investigation was initiated due to multiple complaint intakes alleging quality of care issues related to supervision and protective oversight. Resident #1 eloped on 10/7/24 and was found on 10/8/24; Resident #2 eloped on 10/16/24 and was found the same day. Both incidents were not reported to the Department within 24 hours as required. The facility lacked documentation of appropriate supervision and failed to follow required reporting procedures.
Findings
The facility failed to provide adequate protective care and watchful oversight for two residents who eloped undetected, and failed to report these incidents to the Department within the required 24-hour timeframe. The facility's policies did not comply with the Mattie's Call Act, and staffing and supervision were insufficient to prevent elopements.
Deficiencies (3)
Failed to make required records available for inspection and review by Department representatives.
Failed to provide protective care and watchful oversight meeting residents' needs, resulting in elopements of two residents.
Failed to report serious incidents involving residents to the Department within 24 hours as required.
Report Facts
Census: 66
Scheduled staff: 4
Scheduled staff: 3
Distance: 10.4
Distance: 0.8
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Staff A | Interviewed regarding knowledge of Resident #1 and Resident #2 elopements and reporting failures | |
| Staff B | Interviewed and reported alerting law enforcement about Resident #1 elopement | |
| Staff C | Interviewed regarding Resident #1's absence and reporting to law enforcement | |
| Staff H | Reported alerting law enforcement about Resident #1 elopement | |
| Staff I | Interviewed regarding knowledge of Resident #1 elopement |
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