Highlands Senior Living Norcross

Overview of Highlands Senior Living Norcross

Ideally situated in the peaceful neighborhood of Norcross, GA, Highlands Senior Living Norcross is a dedicated community that offers assisted living and memory care. The community is dedicated to improving residents’ well-being, providing top-tier care and support tailored to their needs and preferences around the clock. Residents keep peace of mind within the community’s friendly and nurturing environment.

Residents here will not run out of things to do with a jam-packed calendar of fun activities and engaging programs, aiming to keep them active and enhance their cognition. Fostering comfort and satisfying dietary needs, delicious and healthy meals are prepared for a satisfactory dining experience. Medication management and a house pharmacy are also available for residents’ convenience. The community’s all-inclusive rates ensure residents enjoy their golden years without worries.

(770) 368-0292

Types of Care at Highlands Senior Living Norcross

Memory Care Assisted Living Home Care

84-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 35 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Facility TypeAssisted Living Community

IssuanceNovember 13, 2024

CountyGwinnett

Highlands Senior Living Norcross is administrated by Jenohn Carter.

Licensed Nurses/CNAs

24-Hour Staffing

Email [email protected]

Specific ProgramsPersonal Care, Home Helpers

Since 2025 · 1 year of data 3 deficiencies 5 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2025 vs. Georgia state average

Overall vs. GA average

Latest Inspection August 17, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	3	21	This facility has 86% fewer total deficiencies than a typical Georgia assisted living residence (3 vs. GA avg 21).↓ 86% better
Deficiencies per year Average deficiencies per year since 2025.	3	21	This facility has 86% fewer deficiencies per year than a typical Georgia assisted living residence (3 vs. GA avg 21).↓ 86% better
Deficiencies per inspection Average deficiencies per inspection.	0.6	2.1	This facility has 71% fewer deficiencies per inspection than a typical Georgia assisted living residence (0.6 vs. GA avg 2.1).↓ 71% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	GA Average	vs. GA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	5	10	This facility has 50% fewer total inspections than a typical Georgia assisted living residence (5 vs. GA avg 10).↓ 50% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on August 17, 2025, found no deficiencies. Earlier inspections also showed no deficiencies except for one in April 2025, when inspectors cited issues related to protective care and supervision after two residents eloped undetected and were not reported within the required timeframe. The main deficiencies involved inadequate oversight, failure to report incidents promptly, and incomplete records. Complaint investigations since then were unsubstantiated, with no rule violations cited. This pattern suggests improvement in compliance and oversight following the April findings.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

What does this home offer?

Housing Options: Studio / Private / Semi-Private Rooms

Building Type: 3-story

Dining Services

Beauty Services

Transportation Services

Housekeeping Services

Recreational Activities

Exercise Programs

Managed by Janice Hunt

Level II Senior Living Administrator

Over 32 years of experience

Janice Hunt is a compassionate and dependable leader with over 32 years in senior living. As a Level II Senior Living Administrator, she combines her extensive experience and dedication to ensure every resident and staff member feels valued and at home. Known for her creativity and attention to detail, Janice fosters joy and connection through thoughtfully planned events and staff retreats.

1.9 miles from city center Estimated distance in miles from Norcross's city center to Highlands Senior Living Norcross's address, calculated via Google Maps.

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Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Benefits

Personal care (5-7 hours/day) Adult day care (~$75/day) Respite (240 hours/year) Meals

Respite Care Program

Georgia NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Georgia resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Focus on metro and rural balance.

Benefits

In-home aide (4-6 hours/day) Adult day care (~$75/day) Facility stay (up to 5 days)

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+

General Georgia resident, functionally impaired, at risk of nursing home placement.

Income Limits (2025) No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Asset Limits Not specified; need-based.

Non-Medicaid; AAA-managed.

Benefits

Personal care (4-6 hours/day) Homemaker Adult day care ($80/day) Respite (~5 days/year)

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled

General Georgia resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+

General Georgia resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

Income Limits (2025) ~$914/month (SSI level); QIT allowed.

Asset Limits $2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Benefits

Personal care (4-6 hours/day) Case management Adult day health ($80/day) Respite (limited)

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled

General Georgia resident, in approved facility, low-income/SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

Benefits

Cash (~$20-$489/month) for room/board in personal care homes

Compare Memory Care around Gwinnett County

The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.

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Alto Johns Creek	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.	Johns Creek	127	Yes	47	Studio / Private / Semi-Private Rooms	1 Facility 1 GA AVG 13 Rank #640 / 670	Damaris Green	3	0 Facility 0 GA AVG 19.7 Rank #1 / 574	0.0 Facility 0.0 GA AVG 1.0 Rank #1 / 574
Delmar Gardens of Gwinnett Senior Living	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).	Lawrenceville	100	No	15	Studio / Private / Semi-Private Rooms	10 Facility 10 GA AVG 13 Rank #217 / 670	Ms Jennifer Thilo	17	32 Facility 32 GA AVG 19.7 Rank #458 / 574	1.9 Facility 1.9 GA AVG 1.0 Rank #483 / 574
Highlands Senior Living Norcross	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.	Norcross	84	No	35	Studio / Private / Semi-Private Rooms	1 Facility 1 GA AVG 13 Rank #640 / 670	Jenohn Carter	5	3 Facility 3 GA AVG 19.7 Rank #172 / 574	0.6 Facility 0.6 GA AVG 1.0 Rank #242 / 574
Haven Memory Care Community of Snellville	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Snellville	56	No	41	Studio / Private / Semi-Private Rooms	3 Facility 3 GA AVG 13 Rank #588 / 670	Nimish Patel	3	28 Facility 28 GA AVG 19.7 Rank #441 / 574	9.3 Facility 9.3 GA AVG 1.0 Rank #572 / 574
Tender Personal Care Home II	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Lawrenceville	9	No	21	Studio / Private / Semi-Private Rooms	13 Facility 13 GA AVG 13 Rank #144 / 670	Daniel Emerich	4	5 Facility 5 GA AVG 19.7 Rank #232 / 574	1.3 Facility 1.3 GA AVG 1.0 Rank #386 / 574

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What neighborhood is Highlands Senior Living Norcross in?

Highlands Senior Living Norcross is in the Norcross neighborhood of Norcross.

Is Highlands Senior Living Norcross in a walkable area?

Highlands Senior Living Norcross has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the best email address for Highlands Senior Living Norcross?

The team at Highlands Senior Living Norcross can be reached at [email protected].

Who is the administrator of Highlands Senior Living Norcross?

Jenohn Carter is the administrator of Highlands Senior Living Norcross.

How many beds does Highlands Senior Living Norcross have?

Highlands Senior Living Norcross has 84 beds.

What is the address of Highlands Senior Living Norcross?

Highlands Senior Living Norcross is located at 680 Holcomb Bridge Rd, Norcross, GA 30071.

What is the phone number of Highlands Senior Living Norcross?

(770) 368-0292 will put you in contact with the team at Highlands Senior Living Norcross.

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