Inspection Reports for Hollenbeck Palms

The inspection was conducted as a subsequent annual inspection visit to complete the annual evaluation of the facility's compliance with licensing requirements.

The facility was found to be in compliance with licensing requirements with no deficiencies observed. Observations included proper safety measures, medication storage, staff training, infection control practices, and maintenance of resident records.

The inspection was an unannounced required annual inspection visit conducted to assess compliance with licensing requirements and regulations.

Two Type A deficiencies were identified related to water temperature controls exceeding regulatory limits, posing immediate health and safety risks. A $250 civil penalty was issued due to a repeat violation from the previous year's annual inspection.

An unannounced complaint investigation visit was conducted regarding an allegation that staff financially abused a resident by withdrawing large amounts of money from the resident's 401k account and giving it to the facility.

The investigation found that the resident resides in an independent living accommodation and does not receive care or supervision from the facility. Based on records and interviews, the complaint was found to be unfounded and was dismissed.

The complaint alleged staff financially abused a resident. The investigation was unannounced and conducted by Licensing Program Analyst Kimberly Ramirez. The complaint was found to be unfounded, meaning the allegation was false or without reasonable basis.

The inspection was an unannounced annual visit conducted using the full Care Compliance and Regulatory Enforcement (CARE) Tools to complete the required yearly inspection of the facility.

The facility was generally found to be in good repair with adequate staffing, training, and care plans. However, a deficiency was noted where hot water temperatures in 4 out of 28 resident rooms were below the required minimum of 105 degrees Fahrenheit, posing a potential health and safety risk.

The inspection was an unannounced required 1-year visit to evaluate compliance with care and regulatory standards at the facility.

The inspection covered 12 CARE tool domains including infection control, physical plant safety, staffing, and resident rights. The facility was found to have adequate staffing, proper fire clearance, and clean food service areas. Due to time constraints, the annual inspection was not completed and will be continued at a later date.

The inspection was an unannounced required annual visit conducted using the CARE Inspection Tool to evaluate compliance with licensing requirements for the facility.

The facility was observed to be in good repair, properly furnished, and compliant with safety and infection control standards. Resident and staff files were complete and in order. No deficiencies were found during this inspection visit.

The visit was an unannounced case management inspection triggered by an incident reported on 2022-11-02 involving a resident who fell from an exterior staircase.

The investigation found no signs of neglect or lack of supervision related to the incident. No deficiencies were issued following the review of relevant medical and facility records.

The complaint involved Resident #1 who lost balance and fell from an exterior staircase. The resident was independent and fully ambulatory with no cognitive impairments. The investigation concluded no neglect or supervision issues.

The visit was an unannounced case management inspection triggered by an incident reported to Licensing on 2022-11-03 involving a resident fall.

The investigation found that Resident #1, an independent resident, fell due to missing a step and sustained a Le Fort 1 level fracture. No neglect or lack of supervision was found, and no deficiencies were issued. Preventative measures such as yellow strips on steps were implemented.

The complaint involved a fall incident of Resident #1 on 2022-11-01 resulting in injury. The complaint was not substantiated as no neglect or lack of supervision was found.

An unannounced Annual Required / Infection Control visit was conducted to evaluate compliance with health and safety regulations.

The facility was found to be in good repair with no observed deficiencies. Infection control practices were properly implemented, including COVID-19 protocols, PPE availability, and resident/staff health screenings.

The visit was conducted as a Case Management visit to evaluate the facility and discuss a requested increase in capacity from 171 to 185 residents.

The facility was toured including the memory care unit, bedrooms, bathrooms, and common areas. All areas met Title 22 regulations, emergency systems were tested and working, and no deficiencies were cited during the visit.