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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Hollenbeck Palms is a senior living community dedicated to making each resident happy and comfortable in their new home. Hollenbeck boasts a serene environment that gives off an oasis-like atmosphere. It’s an independent living, assisted living, memory care, and skilled nursing community that are all designed to enhance the quality of life for residents of each home. They boast a lifelong learning program that is committed to providing all-inclusive programs that satisfy the education, arts, and cultural activities of the community. Management and staff of Hollenbeck encourage residents to get involved in the community and practice holistic wellness.
Hollenbeck Palms is an upscale community that aims to enrich the lives of their residents; with comfort and security, the senior living allows for a unique sense of individuality to be shared among their peers and residents.
The vibrant community is an assisted living facility that provides an all-inclusive amenities such as wheelchair accessible showers, private patios, private dining room, computer center, meeting room, and a TV lounge area; as for their services that include scheduled transportation, day trips and outings, wellness programs, therapy, and religious services to name a few. Their amenities and services are to ensure that residents’ mental, physical, and cultural needs are met. Each resident is given personalized care that is designed to make each individual’s lives easier. The community also prides itself with their staff that cares for residents with compassion and kindness. At Hollenbeck Palms have been trusted by families for many years.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 60th out of 346 homes in California. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 46m per day | ▲ 18% State avg: 39m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 51m per day | ▼ 30% State avg: 1h 13m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 59m per day | ▲ 13% State avg: 2h 38m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 5m per day | ■ Avg State avg: 4h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▲ 20% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 28m per day | ▼ 7% State avg: 30m per day · National avg: 28m per day |
Higher than the California average: 72.8%Hollenbeck Palms is legally operated by Hollenbeck Palms, and administrated by Diana Medina.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. See the nursing homes benchmark below for the typical California score; higher is better.
Above the California average for nursing homes.
California nursing homes benchmark: C- 70/100
Inspection score: 83 out of 100. Letter grade B. Above the California average for nursing homes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 10 | This facility has 70% fewer total citations than a typical California nursing home (3 vs. CA avg 10).↓ 70% better |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 2 | 3 | This facility has 33% fewer serious citations (type a) than a typical California nursing home (2 vs. CA avg 3).↓ 33% better |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 1 | 4 | This facility has 75% fewer moderate citations (type b) than a typical California nursing home (1 vs. CA avg 4).↓ 75% better |
|
Citations per year
Average citations per year since 2022.
| 0.8 | 2.5 | This facility has 68% fewer citations per year than a typical California nursing home (0.8 vs. CA avg 2.5).↓ 68% better |
|
Citations per inspection
Average citations per inspection.
| 0.2 | 3.3 | This facility has 94% fewer citations per inspection than a typical California nursing home (0.2 vs. CA avg 3.3).↓ 94% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 14 | 16 | This facility has 13% fewer total visits than a typical California nursing home (14 vs. CA avg 16).↓ 13% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 4 | 13 | This facility has 69% fewer complaint visits than a typical California nursing home (4 vs. CA avg 13).↓ 69% better |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 5 | 7 | This facility has 29% fewer other visits than a typical California nursing home (5 vs. CA avg 7).↓ 29% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 5 | 4 | This facility has 25% more official inspections than a typical California nursing home (5 vs. CA avg 4).↑ 25% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 1 | 10 | This facility has 90% fewer complaint investigations than a typical California nursing home (1 vs. CA avg 10).↓ 90% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with recent citations focused on water temperature safety issues and a repeated violation resulting in a $250 fine on March 25, 2025. Inspectors found two Type A deficiencies related to excessively hot water in sinks, while the April 17, 2025 inspection found no deficiencies and showed compliance with safety, medication, and infection control standards. Previous complaints about resident falls and financial abuse were investigated and found unsubstantiated, and the record shows some improvement in addressing prior water temperature concerns.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsCalifornia average 12.5
Last Health inspection on Oct 2024
California average 50.2
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
31 of 39 citations resulted from standard inspections; 7 of 39 resulted from complaint investigations; and 1 of 39 came from combined inspections (standard and complaint).
100% better than California averageCalifornia average: 0.4
In line with California averageCalifornia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
25% worse than California average
0% compared with California average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,275 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 45 | 0 | 45 | 15,323 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 11 | 0 | 11 | 4,496 | 92 | 100% | 7.9 |
| Registered Nurse | 6 | 0 | 6 | 2,724 | 92 | 100% | 7.7 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 1,249 | 65 | 71% | 9.9 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,086 | 92 | 100% | 8.1 |
| Physical Therapy Assistant | 0 | 1 | 1 | 572 | 83 | 90% | 6.9 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 459 | 60 | 65% | 7.6 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Speech Language Pathologist | 0 | 1 | 1 | 111 | 53 | 58% | 2.1 |
| Qualified Social Worker | 0 | 1 | 1 | 76 | 45 | 49% | 1.7 |
| Feeding Assistant | 0 | 1 | 1 | 24 | 22 | 24% | 1.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 18 | 6 | 7% | 3 |
| Other Physician | 0 | 1 | 1 | 14 | 10 | 11% | 1.4 |
| Dental Services Staff | 0 | 1 | 1 | 2 | 1 | 1% | 2 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
75% worse than California averageCalifornia average: 6.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.8
101% worse than California averageCalifornia average: 11.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
25.9%
134% worse than California averageCalifornia average: 11.1%
Percent of long-stay residents whose ability to move independently worsened
19.9%
66% worse than California averageCalifornia average: 12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.6%
100% worse than California averageCalifornia average: 11.3%
Percent of long-stay residents experiencing one or more falls with major injury
1.5%
10% better than California averageCalifornia average: 1.7%
Percent of long-stay high risk residents with pressure ulcers
4.1%
18% better than California averageCalifornia average: 5.0%
Percent of long-stay residents with a urinary tract infection
1.5%
22% worse than California averageCalifornia average: 1.2%
Percent of long-stay residents who lose too much weight
6.8%
62% worse than California averageCalifornia average: 4.2%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Percent of long-stay residents who received an antipsychotic medication
10.1%
In line with California averageCalifornia average: 10.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Number of hospitalizations per 1,000 long-stay resident days.
0.44
80% better than California averageCalifornia average: 2.25
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.16
27% better than California averageCalifornia average: 1.59
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.7%
21% worse than California averageCalifornia average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
2.1%
45% worse than California averageCalifornia average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
In line with California averageCalifornia average: 93.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.5%
29% better than California averageCalifornia average: 23.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
0.0%
100% better than California averageCalifornia average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
5.0%
549% worse than California averageCalifornia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
31.3%
42% worse than California averageCalifornia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
58.7%
16% better than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
51% of new residents, usually for short-term rehab.
44% of new residents, often for short stays.
5% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
56Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Hollenbeck Palms based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #19 / 347Payroll — State benchmarkedThis home is ranked 19th out of 347 homes in California. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Minimum Age: 55 Years Old
Room Sizes: 320 / 1,112 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: Campus
Transportation Services
Fitness and Recreation
Most residents typically stay for a few weeks or months before returning home or moving on.
2.1 miles from city center
Estimated distance in miles from Los Angeles's city center to Hollenbeck Palms's address, calculated via Google Maps.
— 2.62 miles to nearest hospital (Dignity Health - California Hospital Medical Center)
Add your location
Hollenbeck Palms is located in Los Angeles, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| Hollenbeck Palms |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Los Angeles (Central La) | 185 | 85.4% | +1% | 4.84 | -11% | +15% | $0 | 39 | 6.5 | 1 | 158 | - | 62 | Casey Adams | $25.8M | $16.5M | 63.9% | 55115 | ||||
| Fountainview at Eisenberg Village |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Reseda | 216 | 48.1% | -43% | 2.96 | +1% | -30% | $10.0k | 66 | 3.9 | - | 104 | - | 49 | Karen Pham | $19.0M | $9.1M | 47.7% | 555716 | ||||
| Ivy Park at Simi Valley |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Simi Valley (Tradewinds Club) | 175 | 74.3% | -12% | 3.55 | +45% | -16% | $8.3k | 56 | 4.7 | 1 | 130 | C | 59 | Svrtc LLC | $20.3M | $10.1M | 49.8% | 555701 | ||||
| Canyon Trails Assisted Living & Memory Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Canoga Park | 120 | 85.0% | 0% | 4.18 | +4% | -1% | $26.6k | 117 | 3.6 | 2 | 140 | - | 77 | Gemma Bellantuoni | $20.7M | $9.2M | 44.5% | 56133 | ||||
| Kingsley Manor | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Los Angeles (East Hollywood) | 299 | 54.8% | -35% | - | - | - | - | - | - | - | - | - | - | 164 | - | 93 | #N/A | $13.1M | $9.2M | 69.8% | 555086 |
Hollenbeck Palms is in the Central LA neighborhood of Los Angeles.
Hollenbeck Palms has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Hollenbeck Palms's occupancy is 85%.
Diana Medina is the administrator of Hollenbeck Palms.
Hollenbeck Palms has 185 beds.
Hollenbeck Palms has had 4 recently reported deficiencies.
(323) 307-4505 will put you in contact with the team at Hollenbeck Palms.
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