Occupancy rate
50%
31% lower than California averageCalifornia average: 73%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Assisted Living in Los Angeles
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Hollenbeck Palms
Assisted Living in Los Angeles
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Hollenbeck Palms
Hollenbeck Palms is a senior living community dedicated to making each resident happy and comfortable in their new home. Hollenbeck boasts a serene environment that gives off an oasis-like atmosphere. It’s an independent living, assisted living, memory care, and skilled nursing community that are all designed to enhance the quality of life for residents of each home. They boast a lifelong learning program that is committed to providing all-inclusive programs that satisfy the education, arts, and cultural activities of the community. Management and staff of Hollenbeck encourage residents to get involved in the community and practice holistic wellness.
Hollenbeck Palms is an upscale community that aims to enrich the lives of their residents; with comfort and security, the senior living allows for a unique sense of individuality to be shared among their peers and residents.
The vibrant community is an assisted living facility that provides an all-inclusive amenities such as wheelchair accessible showers, private patios, private dining room, computer center, meeting room, and a TV lounge area; as for their services that include scheduled transportation, day trips and outings, wellness programs, therapy, and religious services to name a few. Their amenities and services are to ensure that residents’ mental, physical, and cultural needs are met. Each resident is given personalized care that is designed to make each individual’s lives easier. The community also prides itself with their staff that cares for residents with compassion and kindness. At Hollenbeck Palms have been trusted by families for many years.
What you will love about this neighborhood
- This location is nestled in the historic Boyle Heights neighborhood in East Los Angeles, an area deeply rooted in Chicano and Mexican American culture. Within a 1-mile radius, retirees here can explore local landmarks like Mariachi Plaza or relax at Hollenbeck Park, a 21-acre green space with a lake and skate plaza for vibrant leisure experiences.
- As of 2000, the area is populated by 92,785 residents and boasts a pedestrian-friendly layout with easy access to public transit, including four E Line Metro stations. Retirees seeking a vibrant dining and shopping experience can visit the El Mercado de Los Angeles, a three-story marketplace offering authentic Mexican cuisine and goods.
- Formerly a Tongva settlement, Boyle Heights transformed into a multicultural hub in the 19th and 20th centuries, home to Jewish, Japanese, and Latino communities. Despite the changes from freeway construction, the neighborhood remains a thriving cultural area, with a predominantly Hispanic population (95% as of 2011) and vibrant cultural events like the annual Día de los Muertos celebrations.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
185
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
50.3%
Residents per day
93
Occupancy rate
50.3%
Residents per day
93
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
51% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
44% of new residents, often for short stays.
Typical stay
1 years
Medicaid
5% of new residents, often for long-term daily care.
Typical stay
3 - 4 years
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$25.8M
Operating deficit
-$98.2K
Voluntary non-profit community
Operated by a church.
Home revenue
$25.8M
Operating deficit
-$98.2K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$28.1M
185-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
32 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 62 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
31% lower than California averageOccupied beds
93 / 185
Average residents
87 per day
Facility TypeRcfe-continuing Care Retirement Community
StatusLicensed
IssuanceApril 16, 1993
CountyLOS ANGELES
CMS Certification Number55115
Hollenbeck Palms is legally operated by Hollenbeck Palms.
What does this home offer?
Minimum Age: 55 Years Old
Room Sizes: 320 / 1,112 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: Campus
Transportation Services
Fitness and Recreation
Types of Care at Hollenbeck Palms
Independent Living
Assisted Living
Memory Care
Skilled Nursing
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
6 visits
California average: 16 visits
Breakdown by visit type
1 total complaint visit
5 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Show Inspection Reports
1 complaint investigation
Inspections conducted in response to complaints filed by residents, families, staff, or others about possible problems at the facility.
Investigations can have many visits.
California average: 10 complaint investigations
4 official inspections
Routine inspections conducted by state regulators to evaluate whether the facility meets federal and state care and safety standards.
California average: 4 official inspections
3 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 10 citations
2 serious citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
1 moderate citation
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
Latest inspection
Date
April 17, 2025
Annual Inspection3 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
California average: 8 deficiencies
Inspection Report Summary for Hollenbeck Palms
Most inspections found no deficiencies, showing the facility generally met licensing requirements and maintained good safety, infection control, and staffing standards. Several complaint investigations were unsubstantiated, including allegations of financial abuse and neglect related to resident falls. Some deficiencies were noted in earlier reports, mainly involving water temperature issues—hot water was sometimes too low or too high, which posed health and safety risks. The facility was fined $250 on March 25, 2025, for repeated water temperature violations, but the most recent inspection on April 17, 2025, found no deficiencies, indicating improvement in compliance. Other issues were minor or isolated, and no severe enforcement actions or license changes were reported.
Health Inspection History
Inspections
Total health inspections
6
California average 12.5
Last Health inspection on Oct 2024
Total health citations
39
California average 50.2
Citations per inspection
6.5
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
31 of 39 citations resulted from standard inspections; 7 of 39 resulted from complaint investigations; and 1 of 39 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
1
1
In line with California averageCalifornia average: 1
0 critical citations
1 serious citation
37 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 25, 2024
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 25, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Oct 25, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Oct 25, 2024
Corrected
Nursing Services minor citation
Issues related to the availability and quality of nursing staff and the care they provide.
Oct 25, 2024
Issues related to the availability and quality of nursing staff and the care they provide.
Oct 25, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Oct 25, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Oct 25, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Los Angeles The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
Silverado Beverly Place Memory Care Community
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Los Angeles (Central La)
256
Yes
97
3
7
0
5
43.0%
-
Silverado Beverly Place Llc;Silverado Sr Lvng Mgmt
1 Bed / 2 Bed
Pasadena Highlands
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Pasadena
245
Yes
85
5
19
7
5
87.8%
A-
Wellquest 625 Pasadena Llc; Wellquest Living Llc
1 Bed / 2 Bed
Ivy Park at Simi Valley
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Simi Valley
175
Yes
59
2
23
3
3
78.3%
C
Well Oak Tenant Llc;Oakmont Management Group Llc
Studio / Suite / 1 Bed / 2 Bed
Hollenbeck Palms
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Los Angeles (Central La)
92
No
62
4
1
2
32
50.3%
-
Hollenbeck Palms
Studio / 1 Bed / 2 Bed
Ladera Sunrise
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Los Angeles
6
No
32
2
0
0
3
0.0%
-
Golden Harvest Care Homes, Llc
1 Bed / 2 Bed
Hollenbeck Palms Home Overview
Get to know the community with a high-definition video tour
Living Spaces & Floor Plans
Hollenbeck Palms Residential Assisted Living 1440
Hollenbeck Palms Residential Assisted Living 1440 2
Hollenbeck Palms Residential Assisted Living 1440 3
Hollenbeck Palms Residential Assisted Living 1440 4
Places of interest near Hollenbeck Palms
2.1 miles from city center — 2.62 miles to nearest hospital (Dignity Health - California Hospital Medical Center)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
76
Employees
67
Contractors
9
Staff to resident ratio
1.36:1
1357043% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
38
Average shift
7.6 hours
0% compared with California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
26,353
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
5
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
43
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
5.9%
1,548 contractor hours this quarter
Respiratory Therapy Technician: 1
Occupational Therapy Aide: 1
Speech Language Pathologist: 1
Physical Therapy Assistant: 1
Feeding Assistant: 1
Occupational Therapy Assistant: 1
Qualified Social Worker: 1
Other Physician: 1
Mental Health Service Worker: 1
Staff by category
| Certified Nursing Assistant | 43 | 0 | 43 | 14,950 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 13 | 0 | 13 | 4,659 | 91 | 100% | 8.3 |
| Registered Nurse | 5 | 0 | 5 | 1,999 | 91 | 100% | 7.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 1,196 | 64 | 70% | 9.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,041 | 91 | 100% | 8.1 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 494 | 64 | 70% | 7.7 |
| Nurse Practitioner | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Physical Therapy Assistant | 0 | 1 | 1 | 443 | 79 | 87% | 5.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 344 | 43 | 47% | 8 |
| Speech Language Pathologist | 0 | 1 | 1 | 130 | 59 | 65% | 2.2 |
| Qualified Social Worker | 0 | 1 | 1 | 73 | 43 | 47% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 29 | 7 | 8% | 4.1 |
| Feeding Assistant | 0 | 1 | 1 | 22 | 20 | 22% | 1.1 |
| Other Physician | 0 | 1 | 1 | 13 | 11 | 12% | 1.2 |
| Mental Health Service Worker | 0 | 1 | 1 | 1 | 1 | 1% | 0.5 |
43 Certified Nursing Assistant
% of Days
100%
13 Licensed Practical Nurse
% of Days
100%
5 Registered Nurse
% of Days
100%
2 Clinical Nurse Specialist
% of Days
70%
2 Other Dietary Services Staff
% of Days
100%
1 Administrator
% of Days
70%
1 Respiratory Therapy Technician
% of Days
70%
1 Nurse Practitioner
% of Days
62%
1 Physical Therapy Assistant
% of Days
87%
1 Occupational Therapy Aide
% of Days
47%
1 Speech Language Pathologist
% of Days
65%
1 Qualified Social Worker
% of Days
47%
1 Occupational Therapy Assistant
% of Days
8%
1 Feeding Assistant
% of Days
22%
1 Other Physician
% of Days
12%
1 Mental Health Service Worker
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
56 residents
Residents by payment source
Medicare
4 residents (7.1%)
Medicaid
27 residents (48.2%)
Private pay or other
25 residents (44.6%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
75% worse than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.8
101% worse than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
25.9%
Percent of long-stay residents whose need for help with daily activities has increased
25.9%
134% worse than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
19.9%
Percent of long-stay residents whose ability to move independently worsened
19.9%
66% worse than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.6%
100% worse than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.5%
Percent of long-stay residents experiencing one or more falls with major injury
1.5%
10% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.1%
Percent of long-stay high risk residents with pressure ulcers
4.1%
18% better than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.5%
Percent of long-stay residents with a urinary tract infection
1.5%
22% worse than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.8%
Percent of long-stay residents who lose too much weight
6.8%
62% worse than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
10.1%
Percent of long-stay residents who received an antipsychotic medication
10.1%
In line with California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.7%
21% worse than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.1%
Percent of short-stay residents who newly received an antipsychotic medication
2.1%
45% worse than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
In line with California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Hollenbeck Palms based on CMS SNF Cost Reports.
Occupancy Rate
85.1%
↑ 17.8pp vs 2023
Net Income
-$98.2K
↑ ~$883.6K vs 2023
Total Payroll
$16.5M
↑ ~$3.4M vs 2023
Profit Margin
-0.4%
↑ 4.7pp vs 2023
Loading trend charts...
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