Inspection Reports for
Hope Home Assisted Living Facility

23916 Highland Valley Rd, Diamond Bar, CA 91765, CA, 91765

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Deficiencies (last 5 years)

Deficiencies (over 5 years) 3.4 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

15% better than California average
California average: 4 deficiencies/year

Deficiencies per year

12 9 6 3 0
2021
2022
2023
2024
2025

Census

Latest occupancy rate 100% occupied

Based on a November 2025 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Occupancy over time

0 3 6 9 12 Jan 2021 Jan 2022 Nov 2022 Oct 2023 Nov 2024 Nov 2025

Inspection Report

Annual Inspection
Census: 6 Capacity: 6 Deficiencies: 2 Date: Nov 4, 2025

Visit Reason
The inspection was an unannounced Required-1 year visit using the full Care Compliance and Regulatory Enforcement (CARE) Tools to evaluate compliance with licensing requirements for the facility.

Findings
The facility maintained infection control practices, had valid liability insurance, and met physical plant and safety requirements. Staffing and personnel records were in order, resident rights were posted, and emergency preparedness was adequate. However, deficiencies were cited related to medication administration documentation and improper use of full bed rails for a resident not receiving hospice care.

Deficiencies (2)
Administrator did not indicate the time in which residents' medications were administered in a given day.
One resident (R5) not receiving hospice care has a full bed rail that is prohibited.
Report Facts
Staff members: 5 Residents with bed rails: 3 Food supplies: 2 Food supplies: 7 Liability insurance coverage: 1000000 Liability insurance coverage: 3000000

Employees mentioned
NameTitleContext
Eunice KimAdministratorNamed in medication administration deficiency and assisted Licensing Program Analyst during inspection
John KimRNAssisted Licensing Program Analyst during inspection
Bennette PenaLicensing Program AnalystConducted the inspection and authored the report
Lisa HicksLicensing Program ManagerNamed as Licensing Program Manager on report

Inspection Report

Annual Inspection
Census: 5 Capacity: 6 Deficiencies: 0 Date: Nov 19, 2024

Visit Reason
The inspection was an unannounced annual inspection conducted to evaluate compliance with licensing requirements for the facility.

Findings
The facility was found to be in compliance with no deficiencies issued. The inspection noted that the facility is well maintained, staff files and resident files are complete, medications are properly managed, and residents' rights are respected.

Report Facts
Licensed capacity: 6 Current census: 5

Employees mentioned
NameTitleContext
Cynthia ChanLicensing Program AnalystConducted the unannounced annual inspection
Eunice KimAdministratorFacility administrator who assisted with the visit
Hyo Seon KwakStaffMet with Licensing Program Analyst during inspection

Inspection Report

Annual Inspection
Census: 5 Capacity: 6 Deficiencies: 0 Date: Nov 19, 2024

Visit Reason
The inspection was an unannounced annual inspection conducted to evaluate compliance with licensing requirements for the facility.

Findings
The facility was found to be in compliance with no deficiencies issued. The inspection noted that the facility is well maintained, staff files and resident files are complete, medications are properly managed, and residents' rights are respected. Technical assistance was provided.

Report Facts
Residents: 5 Licensed capacity: 6 Staff files reviewed: 4 Resident files reviewed: 5

Employees mentioned
NameTitleContext
Cynthia ChanLicensing Program AnalystConducted the unannounced annual inspection
Eunice KimAdministratorFacility administrator who assisted with the visit
Hyo Seon KwakStaffMet with Licensing Program Analyst during inspection

Inspection Report

Annual Inspection
Census: 6 Capacity: 6 Deficiencies: 1 Date: Nov 13, 2023

Visit Reason
The inspection was a required unannounced annual inspection conducted to assess compliance with licensing regulations for the facility.

Findings
The facility was found to be generally compliant with infection control, operational requirements, physical plant safety, staffing, and resident care standards. However, a deficiency was cited for one resident's outdated physician's report, posing a potential health and safety risk.

Deficiencies (1)
One out of six residents' physician's reports for dementia was not current, failing to meet the annual medical assessment requirement.
Report Facts
Residents with dementia: 4 Non-ambulatory residents: 2 Staff files reviewed: 4 Resident files reviewed: 6

Employees mentioned
NameTitleContext
Eunice KimLicenseeMet with Licensing Program Analyst during inspection
Cynthia D ChanLicensing Program AnalystConducted the annual inspection and authored the report
Tony VasalloSupervisorSupervisor overseeing the licensing evaluation

Inspection Report

Annual Inspection
Census: 6 Capacity: 6 Deficiencies: 1 Date: Nov 13, 2023

Visit Reason
The inspection was a required annual unannounced visit to evaluate compliance with licensing regulations for the facility.

Findings
The facility was found to be generally compliant with infection control, operational requirements, physical plant safety, staffing, and resident care standards. However, a deficiency was cited for one resident's outdated physician's report, posing a potential health and safety risk.

Deficiencies (1)
One out of six residents' physician's reports with dementia was not current, exceeding one year since the last exam.
Report Facts
Residents with dementia: 4 Non-ambulatory residents: 2 Staff files reviewed: 4 Resident files reviewed: 6 Deficiencies cited: 1

Employees mentioned
NameTitleContext
Cynthia D ChanLicensing Program AnalystConducted the annual inspection and authored the report
Eunice KimLicenseeFacility licensee met with the Licensing Program Analyst during inspection
Tony VasalloSupervisorSupervisor named in relation to the inspection and deficiency report
Kim Jung HyunAdministratorFacility administrator mentioned in personnel records section

Inspection Report

Census: 4 Capacity: 6 Deficiencies: 0 Date: Oct 10, 2023

Visit Reason
Licensing Program Analyst Cynthia Chan conducted a case management visit to interview staff and review personnel records.

Findings
No deficiencies were issued during the case management visit. The Licensing Program Analyst met with staff and explained the purpose of the visit.

Employees mentioned
NameTitleContext
Peter KimStaffMet with Licensing Program Analyst during case management visit.

Inspection Report

Census: 4 Capacity: 6 Deficiencies: 0 Date: Oct 10, 2023

Visit Reason
Licensing Program Analyst Cynthia Chan conducted a case management visit to interview staff and review personnel records.

Findings
No deficiencies were issued during the visit. The Licensing Program Analyst met with staff and explained the purpose of the visit.

Employees mentioned
NameTitleContext
Peter KimStaffInterviewed during the case management visit.

Inspection Report

Census: 6 Capacity: 6 Deficiencies: 5 Date: Jun 30, 2023

Visit Reason
An unannounced Case Management visit was conducted regarding an incident at Hope Home Care for Elderly to evaluate compliance with licensing requirements.

Findings
The inspection found multiple deficiencies including insufficient perishable food supply, shared resident room with unauthorized alterations, auditory devices not operable, inadequate liability insurance coverage, and failure to notify licensing agency of facility alterations.

Deficiencies (5)
Copy of Certificate of liability insurance provided does not meet liability limits.
Minimum of two (2) day supply of perishable food was not observed on the premises.
Auditory devices were observed in 'OFF' mode and not operable during visit.
Alterations to existing building or new facilities without prior building permit or notification to licensing agency.
Resident Room #1 was observed to be shared with a makeshift spare bedroom accessible through resident room and backyard sliding door, violating personal accommodations and services requirements.
Report Facts
Capacity: 6 Census: 6 Deficiency due dates: 2023

Employees mentioned
NameTitleContext
Kimberly RamirezLicensing Program AnalystConducted the unannounced Case Management visit and authored the report
Jung KimLicensee/AdministratorFacility licensee and administrator involved in the inspection and exit interview
Tony VasalloSupervisorSupervisor overseeing the licensing evaluation

Inspection Report

Census: 6 Capacity: 6 Deficiencies: 5 Date: Jun 30, 2023

Visit Reason
An unannounced Case Management visit was conducted regarding an incident at Hope Home Care for Elderly, owned by Licensee Jung Kim.

Findings
The inspection found multiple deficiencies including lack of a minimum two-day supply of perishable food, shared resident room with unauthorized alterations, auditory devices being off and not operable, and liability insurance not meeting required limits.

Deficiencies (5)
Minimum of two (2) day supply of perishable food was not observed on the premises.
Copy of Certificate of liability insurance provided does not meet liability limits.
Auditory devices were observed in 'OFF' mode and not operable during visit.
Resident Room #1 was observed to be shared with a makeshift spare bedroom created by a 7ft x 14ft beige room divider and a white door, without prior notification or permit for construction or alteration.
No bedroom of a resident shall be used as a passageway to another room, bath or toilet; Resident bedroom #1 was used as a passageway to the makeshift spare room.
Report Facts
Capacity: 6 Census: 6 Plan of Correction Due Date: Jul 1, 2023 Plan of Correction Due Date: Jul 7, 2023 Plan of Correction Due Date: Jul 14, 2023

Employees mentioned
NameTitleContext
Kimberly RamirezLicensing Program AnalystConducted the unannounced Case Management visit and authored the report
Jung KimLicensee/AdministratorFacility licensee and administrator involved in the inspection and exit interview

Inspection Report

Annual Inspection
Census: 5 Capacity: 6 Deficiencies: 0 Date: Nov 30, 2022

Visit Reason
An unannounced annual inspection focusing on the Infection Control Domain was conducted to evaluate compliance with licensing requirements for an elderly care facility.

Findings
The facility was found to be in compliance with all inspected areas including infection control, PPE supply, kitchen cleanliness, medication storage, safety equipment, and resident and staff files. No deficiencies were cited during the inspection.

Report Facts
Hot water temperature: 113.2 Hot water temperature: 105.2 Hot water temperature: 106.5 Hot water temperature: 112.2 Facility capacity: 6 Current census: 5 Fire extinguisher purchase date: Jul 9, 2022 Administrator certificate expiration: May 15, 2024

Employees mentioned
NameTitleContext
Jung Hyun KimAdministratorAdministrator present during inspection and named in report
Bennette PenaLicensing Program AnalystConducted the inspection
David SicairosSupervisorSupervisor named in report

Inspection Report

Annual Inspection
Census: 5 Capacity: 6 Deficiencies: 0 Date: Nov 30, 2022

Visit Reason
Licensing Program Analyst Bennette Pena conducted an unannounced annual inspection focusing on the Infection Control Domain at Hope Home Care for Elderly.

Findings
The facility was found to be in compliance with no deficiencies cited. Observations included adequate PPE supplies, proper infection control measures, safe food storage, locked medications, operable safety devices, and up-to-date resident and staff files.

Report Facts
Hot water temperature: 113.2 Hot water temperature: 105.2 Hot water temperature: 106.5 Hot water temperature: 112.2 Facility capacity: 6 Current census: 5 Administrator certificate expiration: May 15, 2024 Fire extinguisher purchase date: Jul 9, 2022

Employees mentioned
NameTitleContext
Jung Hyun KimAdministratorFacility Administrator present during inspection and named in report
Bennette PenaLicensing Program AnalystConducted the inspection
David SicairosSupervisorSupervisor named in the report

Inspection Report

Complaint Investigation
Census: 4 Capacity: 6 Deficiencies: 0 Date: Jun 6, 2022

Visit Reason
An unannounced complaint investigation visit was conducted in response to an allegation that staff abandoned a resident at the hospital.

Complaint Details
The allegation was that staff abandoned resident R1 at the hospital by dropping her off in a wheelchair in an altered state without signing her in or accompanying her. Interviews and document reviews revealed that R1 was transported by a third-party company authorized by Kaiser, and the Administrator and staff arrived shortly after R1 was checked in. Statements were inconsistent and did not corroborate the allegation. The complaint was unsubstantiated.
Findings
The investigation found inconsistent statements and insufficient evidence to substantiate the allegation that staff abandoned the resident at the hospital. The allegation was determined to be unsubstantiated.

Report Facts
Facility capacity: 6 Census: 4

Employees mentioned
NameTitleContext
Joe KatrdzhyanLicensing Program AnalystConducted the complaint investigation visit
Jung Hyun KimAdministratorFacility Administrator involved in the investigation
Jay ChoiStaffStaff member met during the investigation
Wei Siew HoLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report

Complaint Investigation
Census: 4 Capacity: 6 Deficiencies: 0 Date: Jun 6, 2022

Visit Reason
An unannounced complaint investigation visit was conducted in response to an allegation that staff abandoned a resident at the hospital.

Complaint Details
Allegation: Staff abandoned resident at hospital. The investigation included interviews with staff, the administrator, and a social worker, as well as review of relevant documents. The resident was transported to the hospital by a third-party company, and was checked in and assisted upon arrival. Evidence did not corroborate the allegation, resulting in an unsubstantiated finding.
Findings
The investigation found inconsistent statements and insufficient evidence to support the allegation that staff abandoned the resident at the hospital. The allegation was determined to be unsubstantiated.

Report Facts
Capacity: 6 Census: 4

Employees mentioned
NameTitleContext
Joe KatrdzhyanLicensing Program AnalystConducted the complaint investigation visit and authored the report
Jung Hyun KimAdministratorFacility administrator who assisted with the investigation
Jay ChoiStaffStaff member met during the investigation

Inspection Report

Complaint Investigation
Census: 1 Capacity: 6 Deficiencies: 0 Date: Jan 12, 2022

Visit Reason
The visit was an unannounced complaint investigation conducted to investigate allegations that the facility did not refund a resident and did not assist a resident with self-administered medication.

Complaint Details
The complaint investigation was triggered by allegations that the facility did not refund a resident and did not assist the resident with self-administered medication. The allegations were found to be unsubstantiated based on interviews, file reviews, and documentation.
Findings
The investigation found that the allegations were unsubstantiated. Interviews and documentation review showed that the resident moved out voluntarily, refunds were not required except in case of death per the contract, and medication was administered as prescribed without errors.

Report Facts
Refund amount paid by resident: 2000 Facility capacity: 6 Resident census: 1

Employees mentioned
NameTitleContext
Elizabeth IrraLicensing Program AnalystConducted the complaint investigation
Christine YeeLicensing Program ManagerNamed as Licensing Program Manager on report
Jung Hyun KimFacility AdministratorInterviewed during investigation and named as administrator

Inspection Report

Complaint Investigation
Census: 1 Capacity: 6 Deficiencies: 1 Date: Jan 12, 2022

Visit Reason
The visit was a Case Management - Deficiencies inspection conducted during two complaint investigations to review compliance with regulations.

Complaint Details
The visit was conducted during two complaint investigations. The deficiency regarding the missing Physician's Report for resident R-1 was cited.
Findings
The inspection found that resident R-1, who resided at the facility from 12/28/2021 through 01/03/2022, did not have a Physician's Report on file as required. The administrator stated that R-1 was in the process of obtaining a physical exam.

Deficiencies (1)
Failure to obtain and keep on file a medical assessment signed by a physician within the last year for resident R-1.
Report Facts
Deficiency Type B count: 1 Census: 1 Total Capacity: 6

Employees mentioned
NameTitleContext
Elizabeth IrraLicensing Program AnalystCompleted the Case Management-Deficiencies report and conducted the inspection.
Christine YeeSupervisorSupervisor overseeing the inspection.
Kim Jung HyunAdministratorFacility Administrator who provided information about the resident's physical exam status.

Inspection Report

Complaint Investigation
Census: 1 Capacity: 6 Deficiencies: 1 Date: Jan 12, 2022

Visit Reason
The visit was conducted as a Case Management-Deficiencies report during two complaint investigations regarding the facility's compliance with medical assessment documentation requirements.

Complaint Details
The visit was triggered by two complaint investigations. The deficiency related to the missing Physician's Report for resident R-1 was substantiated.
Findings
The inspection found that a resident (R-1) who moved into the facility did not have a Physician's Report on file as required by California Code of Regulations Title 22. The facility administrator stated that the resident was in the process of obtaining a physical exam.

Deficiencies (1)
Failure to obtain and keep on file a medical assessment signed by a physician made within the last year prior to a person's acceptance as a resident.
Report Facts
Capacity: 6 Census: 1 Deficiencies cited: 1 Plan of Correction Due Date: Jan 13, 2022

Employees mentioned
NameTitleContext
Elizabeth IrraLicensing Program AnalystCompleted the Case Management-Deficiencies report and conducted the inspection
Christine YeeSupervisorSupervisor overseeing the inspection
Jung Hyun KimAdministratorFacility Administrator involved in the inspection and deficiency discussion

Inspection Report

Complaint Investigation
Census: 1 Capacity: 6 Deficiencies: 0 Date: Jan 12, 2022

Visit Reason
An unannounced complaint investigation visit was conducted to investigate allegations that a resident fell while in care and that staff did not administer the resident's medication.

Complaint Details
The complaint investigation was unsubstantiated based on interviews with staff, review of resident files, and medication administration records. The resident moved out of the facility during the investigation period. The preponderance of evidence standard was met to conclude the allegations were unsubstantiated.
Findings
The investigation found that the resident did not fall while in care and that staff administered the resident's medication as prescribed. Interviews and documentation did not corroborate the allegations. The complaint was determined to be unsubstantiated.

Report Facts
Facility capacity: 6 Resident census: 1

Employees mentioned
NameTitleContext
Elizabeth IrraLicensing Program AnalystConducted the complaint investigation
Christine YeeLicensing Program ManagerNamed as Licensing Program Manager on the report
Jung Hyun KimFacility AdministratorFacility Administrator interviewed during the investigation

Inspection Report

Complaint Investigation
Census: 1 Capacity: 6 Deficiencies: 0 Date: Jan 12, 2022

Visit Reason
The inspection was an unannounced complaint investigation visit conducted to investigate allegations that a resident fell while in care and that staff did not administer the resident's medication.

Complaint Details
The complaint investigation was unsubstantiated based on interviews with staff, review of resident files, and interviews with the resident's family member. The resident had resided at the facility from 12/28/2021 through 01/03/2022 and moved out voluntarily. The allegations of a fall and medication errors were not supported by evidence.
Findings
The investigation found that the resident did not fall while in care and that staff administered medication as prescribed. Interviews and documentation did not corroborate the allegations. The allegations were determined to be unsubstantiated.

Report Facts
Facility capacity: 6 Resident census: 1

Employees mentioned
NameTitleContext
Elizabeth IrraLicensing Program AnalystConducted the complaint investigation
Christine YeeLicensing Program ManagerNamed in report signature section
Jung Hyun KimAdministratorFacility Administrator interviewed during investigation

Inspection Report

Complaint Investigation
Census: 1 Capacity: 6 Deficiencies: 0 Date: Jan 12, 2022

Visit Reason
The visit was an unannounced complaint investigation conducted to investigate allegations that the facility did not refund a resident and did not assist a resident with self-administered medication.

Complaint Details
The complaint involved allegations that the facility did not refund a resident and did not assist a resident with self-administered medication. The allegations were found to be unsubstantiated based on interviews with staff, residents' family members, and review of relevant documentation including medication administration records and admission agreements.
Findings
The investigation found that the allegations were unsubstantiated. Interviews and file reviews showed that the resident independently moved out of the facility and took belongings and medication, and staff administered medication as prescribed without errors.

Report Facts
Refund amount paid by resident: 2000 Facility capacity: 6 Resident census: 1

Employees mentioned
NameTitleContext
Elizabeth IrraLicensing Program AnalystConducted the complaint investigation
Christine YeeLicensing Program ManagerNamed as Licensing Program Manager on report
Jung Hyun KimAdministratorFacility Administrator interviewed during investigation

Inspection Report

Annual Inspection
Census: 1 Capacity: 6 Deficiencies: 0 Date: Nov 24, 2021

Visit Reason
An unannounced annual inspection was conducted focusing on the Infection Control Domain to evaluate compliance with regulatory requirements.

Findings
The facility was found to be clean, well-maintained, and in good repair with proper infection control measures in place, including universal entrance screening and staff mask use. No deficiencies were cited, although the facility did not maintain a 30-day supply of PPE as required.

Report Facts
Facility capacity: 6 Census: 1 Fire extinguisher purchase date: 2021 Administrator certificate expiration date: 2020

Employees mentioned
NameTitleContext
Jung Hyun KimAdministratorMet during inspection and discussed visit purpose
LaJean Nicole SpencerLicensing Program AnalystConducted the inspection

Inspection Report

Annual Inspection
Census: 1 Capacity: 6 Deficiencies: 0 Date: Nov 24, 2021

Visit Reason
Licensing Program Analyst Spencer conducted an unannounced annual inspection focusing on the Infection Control Domain to evaluate compliance with regulatory requirements.

Findings
The facility was found to be clean and in good repair with proper infection control measures in place, although it did not maintain a 30-day supply of PPE. No deficiencies were cited during the inspection.

Report Facts
Capacity: 6 Census: 1

Employees mentioned
NameTitleContext
Jung Hyun KimAdministratorMet with Licensing Program Analyst during inspection and discussed visit purpose

Inspection Report

Complaint Investigation
Census: 4 Capacity: 6 Deficiencies: 1 Date: Jan 9, 2021

Visit Reason
The investigation was initiated due to a complaint alleging illegal eviction at Hope Home Care for Elderly.

Complaint Details
The complaint investigation was substantiated. The allegation of illegal eviction was supported by evidence including interviews and document review. The administrator failed to pick up resident R1 from the hospital and did not issue an eviction notice as required.
Findings
The investigation substantiated that the administrator failed to follow eviction procedures by not picking up resident R1 from the hospital and not issuing the required Eviction Notice as per Title 22 Regulations.

Deficiencies (1)
Failure to follow eviction procedures including failure to pick up resident from hospital and failure to issue a 30-Day Eviction Notice as required by Title 22 Regulations, Section 87224.
Report Facts
Capacity: 6 Census: 4 Deficiencies cited: 1 Plan of Correction Due Date: Jan 13, 2021

Employees mentioned
NameTitleContext
Jung Hyun KimLicensee/AdministratorFacility administrator involved in the complaint investigation and findings
Renee ArterberryLicensing Program AnalystInvestigator who conducted the complaint follow-up visit
Wei Siew HoLicensing Program ManagerManager overseeing the complaint investigation

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