Inspection Reports for Ivy Park at Palo Alto
2701 El Camino Real Palo Alto, CA 94306, CA, 94306
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, including the most recent report on August 27, 2025, which was clean but noted the facility did not provide documentation of notifying local law enforcement about incidents of stolen cash from residents’ rooms; advisory notes were issued. A substantiated complaint investigation on July 3, 2025, found the facility failed to prevent a resident with dementia from eloping, posing an immediate safety risk, and staff were cited for insufficient supervision. Earlier reports from May 2025 showed the facility was clean, well-maintained, and compliant with licensing requirements, with no issues noted. Several complaint investigations related to security concerns were unsubstantiated, aside from the elopement incident. Overall, the facility appears to have improved since the elopement event, though some documentation and security measures need attention.
Deficiencies (last 1 years)
Deficiencies (over 1 years)
1 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
75% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
81% occupied
Based on a August 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Census: 79
Capacity: 97
Deficiencies: 0
Aug 27, 2025
Visit Reason
The visit was an unannounced Case Management - Other inspection conducted by the Licensing Program Analyst to review compliance and follow up on previous complaint investigations.
Findings
No deficiencies were cited during the visit. However, the facility was unable to provide documentation of notification to local law enforcement regarding incidents of stolen cash/money from residents' rooms. Advisory Notes were issued.
Complaint Details
Previous complaint investigations were conducted on 06/20/2025, 08/12/2025, and 08/21/2025 related to homeless individuals entering the premises and residents reporting missing cash/money. No incident reports had been submitted by the facility regarding these issues.
Report Facts
Staff members interviewed: 5
Residents reporting missing cash: 2
Facility capacity: 97
Facility census: 79
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Stephanie Brice | Executive Director | Met with Licensing Program Analyst during the visit and named in relation to findings. |
| Kiran Jain | Licensing Program Analyst | Conducted the inspection and complaint investigations. |
| April Cowan | Licensing Program Manager | Named in the report as Licensing Program Manager. |
Inspection Report
Complaint Investigation
Census: 67
Capacity: 97
Deficiencies: 1
Jul 3, 2025
Visit Reason
The inspection was an unannounced Case Management - Incident visit regarding an elopement incident that occurred on 2025-06-20 when a resident (R1) left the facility unaccompanied.
Findings
The facility staff failed to prevent the resident (R1), who has dementia and was deemed unable to leave unassisted, from eloping the facility. R1 was not wearing a safety bracelet at the time of the incident, which posed an immediate health and safety risk. After the incident, the facility ensured R1 wore a wander guard bracelet at all times.
Complaint Details
The visit was complaint-related due to an incident where resident R1 eloped the facility on 2025-06-20. The complaint was substantiated based on observations, records, and interviews.
Severity Breakdown
Type A: 1
Deficiencies (1)
| Description | Severity |
|---|---|
| Facility personnel were not sufficient to prevent the resident (R1) from eloping the facility, posing an immediate health, safety, or personal rights risk to persons in care. | Type A |
Report Facts
Deficiency Type A: 1
Plan of Correction Due Date: 2025
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Stephanie Brice | Executive Director | Met with Licensing Program Analyst during inspection and named in findings related to the elopement incident |
| Kiran Jain | Licensing Program Analyst | Conducted the inspection and authored the report |
| April Cowan | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Original Licensing
Census: 66
Capacity: 97
Deficiencies: 0
May 28, 2025
Visit Reason
The inspection was a Pre-licensing Change of Ownership inspection conducted to evaluate the facility prior to licensure.
Findings
The facility was found to be clean, well-maintained, and compliant with licensing requirements. No issues were noted during the pre-licensing inspection, including safety, medication storage, food supply, and emergency preparedness.
Report Facts
Rooms in Assisted Living: 60
Rooms in Memory Care: 28
Fire clearance capacity: 89
Fire clearance capacity: 8
Emergency response time: 15
Fresh perishable food supply: 2
Nonperishable food supply: 7
Staff personnel records reviewed: 5
Resident records reviewed: 5
Fire extinguisher last service date: Jan 6, 2025
Automatic sprinkler last inspection date: Mar 12, 2025
Emergency drill frequency: 1
Most recent emergency drill date: May 15, 2025
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Stephanie Brice | Executive Director | Met with Licensing Program Analyst during inspection and participated in exit interview |
| Kiran Jain | Licensing Program Analyst | Conducted the Pre-licensing Change of Ownership inspection |
| April Cowan | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Capacity: 97
Deficiencies: 0
May 15, 2025
Visit Reason
The visit was an office type evaluation involving a telephone interview with the applicant/administrator to verify identification and confirm understanding of community care facility licensing laws and regulations.
Findings
The report confirms the applicant/administrator's understanding of licensing requirements including facility operation, admission policies, staffing, health conditions, emergency preparedness, complaints, and pre-licensing readiness. No specific deficiencies or violations are listed in the report.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Stephanie Brice | Administrator | Applicant/administrator who participated in the COMP II telephone interview and confirmed understanding of licensing laws. |
| Biridiana Cisneros | Licensing Program Manager | Named as Licensing Program Manager on the report. |
| Stefania Fonteno | Licensing Program Analyst | Named as Licensing Program Analyst on the report. |
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