The most recent inspection on April 9, 2025, identified deficiencies related to state statutes and regulations, though specific details were not provided in the report. Earlier inspections in late March and early April 2025 found multiple issues including neglect in incontinent care, failure to report resident altercations and injuries timely, incomplete nursing assessments, inadequate staffing, food temperature problems, and incomplete medical records documentation. A complaint investigation substantiated neglect related to incontinent care and reporting failures. Enforcement actions such as fines or license suspensions were not listed in the available reports. The inspection history shows ongoing challenges with resident care and staffing, with no clear indication of improvement in the most recent reports.
Deficiencies (last 2 years)
Deficiencies (over 2 years)3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
The inspection was conducted as a licensing inspection with a focus on renewal and included a complaint investigation related to complaint numbers 43429, 43705, 43743, and 43762.
Findings
The report indicates that violations of the General Statutes of Connecticut and/or regulations were identified during the inspection. Specific details of violations or deficiencies are not provided in the visible portion of the report.
Complaint Details
Complaint investigation was conducted for complaint numbers 43429, 43705, 43743, and 43762. No substantiation status or further details are provided.
Unannounced visits were made to Laurel Ridge Center For Health & Rehabilitation, concluding on April 8, 2025, for the purpose of conducting a recertification and a complaint investigation survey.
Findings
The investigation identified multiple violations including resident-to-resident altercations, failure to report injuries and abuse timely, neglect in providing incontinent care, incomplete nursing assessments, inadequate staffing, failure to maintain food temperatures, and incomplete medical records documentation. Several residents were involved in incidents of aggression and neglect was substantiated.
Complaint Details
The complaint investigation was substantiated for neglect related to failure to provide incontinent care and failure to report resident-to-resident altercations and injuries timely to the State Agency.
Deficiencies (6)
Description
Failure to provide timely incontinent care to residents #27, #40, #62, and #99.
Failure to report resident-to-resident altercations and injuries to the State Agency timely.
Failure to complete nursing assessments and documentation timely for residents involved in incidents.
Failure to maintain adequate staffing levels during Quarter 2 of 2024.
Failure to ensure food temperatures were palatable and snacks were provided as needed.
Failure to maintain complete and accurate medical records including timely documentation of APRN visits.
Report Facts
Complaints referenced: 3Resident count for social work staffing: 120Required social work hours: 64Staffing quarter: 2Weight of Resident #40: 202Weight of Resident #45: 114Weight of Resident #102: 87
Employees Mentioned
Name
Title
Context
Judith Birtwistle
Supervising Nurse Consultant
Signed the initial notice letter regarding the inspection and violations.
LPN #1
Identified for failure to provide timely incontinent care and failure to complete nursing assessments.
LPN #2
Involved in assessment and reporting of resident altercations and injuries.
LPN #3
Notified of resident injury and responsible for reporting to nursing supervisor and APRN.
RN #1
Day Shift Supervisor
Notified about missed care and failed to complete assessments timely.
RN #2
Nursing Supervisor
Responsible for oversight of nursing assessments and reporting; identified failures in documentation and reporting.
RN #4
Identified issues with air mattress settings and hospice coordination.
RN #5
Observed air mattress settings and ensured proper documentation.
Director of Nursing Services (DNS)
Interviewed regarding reporting delays and investigation findings.
Administrator
Interviewed regarding staffing and snack provision.
Food Service Director (FSD)
Interviewed regarding food temperature and meal service issues.
Recreation Director
Responsible for plan of correction related to recreational activities.
The inspection was conducted as a licensing renewal inspection and included review of complaint investigations numbered 43429, 43705, 43743, and 43762.
Findings
Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection, as referenced in an attached violation letter dated 5/9/25.
Complaint Details
Complaint investigations referenced by numbers 43429, 43705, 43743, and 43762 were reviewed during this inspection.
Report Facts
Licensed Bed Capacity: 126Census: 113
Employees Mentioned
Name
Title
Context
Caitlin Cannavaro
Administrator
Personnel contacted during the inspection
Inspection Report Original LicensingDeficiencies: 0Jul 8, 2024
Visit Reason
The document is a Change of Ownership Pre-Licensure Consent Order for Laurel Ridge Center for Health & Rehabilitation, seeking an initial license to operate a nursing home in Connecticut. The visit and inspection were conducted to evaluate compliance with statutory and regulatory requirements for initial licensing.
Findings
The report outlines extensive requirements and conditions for licensing, including appointment of an Infection Control Nurse (INC), quality assurance programs, staffing and supervisory roles, facility maintenance, and compliance with state and federal regulations. It includes a Plan of Correction approved on August 7, 2024, with detailed corrective actions and timelines for compliance.
Report Facts
Plan of Correction submission date: 2024Fine amount per day: 1000Timeframe for Plan of Correction cure: 14Timeframe for initial assessment report: 4Retention period for documentation: 5Frequency of Quality Assurance Committee meetings: 30Retention period for Quality Assurance Committee minutes: 3Timeframe for electrical and mechanical inspections: 120Timeframe for fire safety inspections: 60Resident room occupancy limit: 2Resident counts by floor: 34Resident counts by floor: 46Resident counts by floor: 46Shower stalls and tubs: 2Shower rooms: 3Days for elevator inspection report: 120Days for roof inspection report: 60Days for asbestos survey: 180Days for fire safety repairs: 120Days for kitchen suppression system inspection: 60Days for hood ventilation system inspection: 90Days for laundry and dietary evaluations: 180Days for housekeeping evaluation: 180Days for maintenance evaluation: 180Days for dietary equipment repairs: 90Days for fire and smoke barrier repairs: 90Days for all other repairs: 180
Employees Mentioned
Name
Title
Context
Lorraine Cullen
Branch Chief, Healthcare Quality and Safety Branch, Department of Public Health
Acting on behalf of the Department in executing the Pre-Licensure Consent Order
Marvin Ostreicher
Member of Laurel Ridge Acquisition Operator LLC
Member of the Licensee executing the Consent Order
Keith Edwards
Director of Engineering & Planning
Prepared the Plan of Correction
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