Lotus Villa Memory Care
Lotus Villa Memory Care
Lotus Villa Memory Care offers exceptional personal care for those seeking assisted living for Alzheimer’s and dementia seniors. Expect a warm and welcoming approach in the tight-knit community. It boasts its well-trained, compassionate staff to provide a haven that encourages a sense of belonging in a nurturing environment.
Lotus Villa residential living is all about satisfying the wellness of each senior and helping them achieve their goals; their personalized care includes daily health checks and medication management, housekeeping, ADLs, and scheduled activities. Three languages are spoken in the community: English, Spanish, and Filipino. Special dining programs for its residents– kosher, vegan, low sodium, no sugar, etc.
Inspection Report Summary for Lotus Villa Memory Care
Lotus Villa and Memory Care (Facility No. 365530102) in Fontana, California, was first visited by the California Department of Social Services on June 13 2023 for a COMP II interview. Administrator Rebecca Parra, licensee Ezequiel Bercovich and supervisor Eli Goldman confirmed receipt and understanding of the Health and Safety Codes and Title 22 regulations. The visit served to verify identification, record keeping, and staff knowledge of licensing requirements, and no deficiencies were noted.
A subsequent pre‑licensing inspection on August 30 2023 revealed significant operational and safety shortfalls. LPAs Paola Guerrero and Ryan Gardner documented multiple violations, including non‑working lighting in dining areas, broken windows, a partially collapsing room, missing covers on hallway lights, and exposed batteries on auditory devices. Water temperature readings fell below required limits, and hot water was non‑functional in key restrooms. Emergency exits in Dining Room #1 and the Memory Lounge were blocked, and an exterior gate was locked with an unapproved master lock. The laundry and maintenance rooms were unlocked and contained unsecured bleach and other chemicals, contravening storage regulations. In the dementia unit, no auditory devices were installed on windows, and personnel records lacked up‑to‑date CPR training documentation and criminal record clearances for several caregivers. Seven deficiencies were formally cited, with a mixture of Type A and Type B citations requiring corrective action by September 29 2023 for most items and by August 31 2023 for personnel record issues.
The facility’s management acknowledged receipt of the deficiencies and outlined plans to remedy each issue, including repairs to lighting and plumbing, removal of obstructions, installation of auditory devices, securing of chemicals, and completion of required staff training and documentation. The pattern of findings underscores recurring gaps in environmental safety, emergency preparedness, and personnel record maintenance—areas that pose immediate health, safety, or personal‑rights risks to residents. The Department will monitor the proposed corrections and may impose civil penalties if any deficiencies remain unresolved by their due dates.
This is the number of people who can stay here (Facility Capacity).
Facility Overview
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Current Occupancy
Shows the current occupancy rate and estimated residents versus total licensed beds.
94.9% (94/99)
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Facility Type
Indicates the state license category — e.g., RCFE (Residential Care Facility for the Elderly).
RESIDENTIAL CARE ELDERLY
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License Status
Shows whether the facility is currently licensed, closed, or pending renewal.
LICENSED
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Licensed Since
Date when the facility’s license was first issued by the state.
November 27, 2023
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Licensee / Operator
Entity or organization legally responsible for managing this facility.
LOTUS VILLA AFFILIATE, LLC
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County
The county where the facility is located.
SAN BERNARDINO
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License Details
License information registered with the Better Business Bureau.
- California Department of Social Services (#361880599)
Inspection & Compliance
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All Visits
Sum of inspections, complaint visits, and other administrative visits.
15 visits
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Inspections
Formal inspections conducted by the state’s licensing division.
1 inspection
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Other Visits
Administrative or follow-up visits not related to complaints or inspections.
3 visits
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Complaint Visits
Inspections triggered by official complaints filed with the state.
14 complaints
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Citations
Number of deficiencies or violations found during inspections.
10 citations
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BBB Rating
BBB ratings (A+ to F) reflect how reliably a business handles customer interactions and complaints. They're based on complaint history, transparency, licensing, and time in business — not on customer reviews. NR (No Rating) means the BBB doesn't have enough information yet or the business is under review.
Rated A+
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Inspection Reports
View archived inspection reports for this facility.
View Inspection Reports
Types of Care at Lotus Villa Memory Care
Places of interest near Lotus Villa Memory Care
1.8 miles from city center
9448 Citrus Ave, Fontana, CA 92335
Email:[email protected]
Phone:(909) 355-6887
Email:[email protected]
Phone:(909) 355-6887
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Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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Beds shows the number of beds currently filled in each community agianst the total number of beds. Higher occupied beds usually indicates strong demand and reputation, while lower occupancy may suggest more availability for new residents.
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