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Lotus Villa Memory Care
Nursing Home, Assisted Living, Hospice Care & Memory Care · Fontana, CA
Exterior sign of Lotus Villa Memory Care facility Exterior sign of Lotus Villa Memory Care Cozy common area with seating and plants Bright and inviting common area with plants and seating Well-lit corridor with framed artwork on the walls Bright interior lounge area with plants and seating Dining area with tables set for a meal A well-furnished double room with two beds and decor Outdoor seating area with a table and chairs Cozy resident room with bed and seating area Interior view of a dining room with tables and chairs Cozy twin bedroom setup with decorative wall art Interior lounge area with black chairs and plants Vending area with drinks and water dispenser

Lotus Villa Memory Care

Nursing Home, Assisted Living, Hospice Care & Memory Care · Fontana, CA
9448 Citrus Ave, Fontana, CA 92335 View map Calculator: See prices in your area
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Overview of Lotus Villa Memory Care

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Lotus Villa Memory Care offers exceptional personal care for those seeking assisted living for Alzheimer’s and dementia seniors. Expect a warm and welcoming approach in the tight-knit community. It boasts its well-trained, compassionate staff to provide a haven that encourages a sense of belonging in a nurturing environment. 

Lotus Villa residential living is all about satisfying the wellness of each senior and helping them achieve their goals; their personalized care includes daily health checks and medication management, housekeeping, ADLs, and scheduled activities. Three languages are spoken in the community: English, Spanish, and Filipino. Special dining programs for its residents– kosher, vegan, low sodium, no sugar, etc. 

Facility Direct Line (909) 355-6887
Facility Direct Line (909) 355-6887 lotusvillaliving@gmail.com
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Bed community size
99-bed community Rank #724 / 1644Bed count — State benchmarkedThis home is ranked 724th out of 1644 homes in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
2 years in operation Rank #1306 / 1497Years in operation — State benchmarkedThis home is ranked 1306th out of 1497 homes in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 39 / 100 Rank #1570 / 2087Walk Score — State benchmarkedThis home is ranked 1570th out of 2087 homes in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate
95%
Rank #211 / 1492Occupancy rate — State benchmarkedThis home is ranked 211th out of 1492 homes in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1492. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the California average: 72.8%
Occupied beds
94 / 99
Average occupied beds in California homes 87 beds

License Details

Facility TypeResidential Care Elderly
IssuanceNovember 27, 2023
CountySan Bernardino
RCFE Number361880599

Ownership & Operating Entity

Lotus Villa Memory Care is legally operated by Lotus Villa Affiliate, LLC, and administered by Heather O'neel.

Additional Policies & Features

Pets not allowed

Contact Lotus Villa Memory Care

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2023 · 3 years of data 11 citations 22 total visits 17 complaint visits 2 official inspections 15 complaint investigations
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

18 points below the California average for nursing homes (81/100)

Rank #1261 / 1400 in California Inspection Score — State benchmarked This home is ranked 1261st out of 1400 homes in California for inspection score. Shows this facility's inspection score compared to the California average among 1400 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 63 out of 100. Letter grade D. 18 points below the California average for nursing homes (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. California state average
Overall vs. CA average 6 Worse Metrics worse than California average:
• Total citations (10% above)
• Serious citations (Type A) (67% above)
• Moderate citations (Type B) (50% above)
• Total visits (38% above)
• Complaint visits (31% above)
• Complaint investigations (50% above) 3 Better Metrics better than California average:
• Citations per inspection (85% below)
• Other visits (57% below)
• Official inspections (50% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 1110 This facility has 10% more total citations than a typical California nursing home (11 vs. CA avg 10).↑ 10% worse
Serious citations (Type A) Info Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 53 This facility has 67% more serious citations (type a) than a typical California nursing home (5 vs. CA avg 3).↑ 67% worse Rank #895 / 1159 Serious citations (Type A) — State benchmarked This home is ranked 895th out of 1159 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1159 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Info Citations that do not pose an immediate risk but still represent a departure from required care or operational standards. 64 This facility has 50% more moderate citations (type b) than a typical California nursing home (6 vs. CA avg 4).↑ 50% worse
Citations per inspection Info Average citations per inspection. 0.53.3 This facility has 85% fewer citations per inspection than a typical California nursing home (0.5 vs. CA avg 3.3).↓ 85% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total visits Info Combined count of complaint visits, other regulatory visits, and official scheduled inspections. 2216 This facility has 38% more total visits than a typical California nursing home (22 vs. CA avg 16).↑ 38% worse
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 1713 This facility has 31% more complaint visits than a typical California nursing home (17 vs. CA avg 13).↑ 31% worse Rank #1055 / 1386 Complaint visits — State benchmarked This home is ranked 1055th out of 1386 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1386 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 37 This facility has 57% fewer other visits than a typical California nursing home (3 vs. CA avg 7).↓ 57% better
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 24 This facility has 50% fewer official inspections than a typical California nursing home (2 vs. CA avg 4).↓ 50% better
Complaint investigations Info On-site investigations triggered by complaints filed with California regulators. 1510 This facility has 50% more complaint investigations than a typical California nursing home (15 vs. CA avg 10).↑ 50% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on November 6, 2025, found no deficiencies and confirmed compliance in resident care, medication management, staff qualifications, and facility safety.
  • A September 22, 2025 complaint investigation substantiated inadequate supervision when a resident was locked in a storage room for 3.5 hours, posing an immediate health and safety risk.
  • An August 20, 2025 complaint investigation substantiated a medication error where insulin was misplaced and not administered on time, but other allegations including injury and facility disrepair were unsubstantiated.
Show Inspection Reports

Places of interest near Lotus Villa Memory Care

Address 1.8 miles from city center Info Estimated distance in miles from Fontana's city center to Lotus Villa Memory Care's address, calculated via Google Maps. — 1.45 miles to nearest hospital (Kaiser Permanente Fontana Medical Center)

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Frequently Asked Questions about Lotus Villa Memory Care

Who is the owner of Lotus Villa Memory Care?

Lotus Villa Memory Care is legally operated by Lotus Villa Affiliate, LLC, and administered by Heather O'Neel.

Is Lotus Villa Memory Care in a walkable area?

Lotus Villa Memory Care has a walk score of 39. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Lotus Villa Memory Care?

Lotus Villa Memory Care's occupancy is 95%.

How long has Lotus Villa Memory Care been in business?

Lotus Villa Memory Care has been operating for approximately 2 years, based on available licensing and registration records.

Are pets allowed at Lotus Villa Memory Care?

No, Lotus Villa Memory Care has a no-pet policy.

Who is the administrator of Lotus Villa Memory Care?

Heather O'Neel is the administrator of Lotus Villa Memory Care.

How many beds does Lotus Villa Memory Care have?

Lotus Villa Memory Care has 99 beds.

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