Lotus Villa Memory Care

Nursing Home, Assisted Living, Hospice Care & Memory Care · Fontana, CA

CMS overall rating

9448 Citrus Ave, Fontana, CA 92335 View map

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Lotus Villa Memory Care accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Lotus Villa Memory Care accepts Medicare, Medicaid, and private pay.

Overview of Lotus Villa Memory Care

Lotus Villa Memory Care offers exceptional personal care for those seeking assisted living for Alzheimer’s and dementia seniors. Expect a warm and welcoming approach in the tight-knit community. It boasts its well-trained, compassionate staff to provide a haven that encourages a sense of belonging in a nurturing environment.

Lotus Villa residential living is all about satisfying the wellness of each senior and helping them achieve their goals; their personalized care includes daily health checks and medication management, housekeeping, ADLs, and scheduled activities. Three languages are spoken in the community: English, Spanish, and Filipino. Special dining programs for its residents– kosher, vegan, low sodium, no sugar, etc.

Facility Direct Line (909) 355-6887 lotusvillaliving@gmail.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 42m per day

vs avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	21m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 10m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 27m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 41m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	5m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	17m per day

Capacity and availability

81 days

99-bed community

A larger shared setting that may offer more common spaces and organized community services.

2 years in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 39 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

95%

Higher than the California average: 72.8%

Occupied beds

94 / 99

Average occupied beds in California homes 87 beds

Facility TypeResidential Care Elderly

StatusLicensed

IssuanceNovember 27, 2023

CountySan Bernardino

RCFE Number361880599

Lotus Villa Memory Care is legally operated by Lotus Villa Affiliate, Llc, and administered by Heather O'neel.

Since 2023 · 3 years of data 11 citations 22 total visits 17 complaint visits 2 official inspections 15 complaint investigations

Inspection Score

18 points below the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. California state average

Overall vs. CA average

Latest Inspection April 13, 2026

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	11	10	This facility has 10% more total citations than a typical California assisted living residence (11 vs. CA avg 10).↑ 10% worse
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	5	3	This facility has 67% more serious citations (type a) than a typical California assisted living residence (5 vs. CA avg 3).↑ 67% worse Rank #895 / 1164 Serious citations (Type A) — State benchmarked This home is ranked 895th out of 1164 homes in California. Shows this facility's # of serious citations compared to the California average among 1164 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	6	4	This facility has 50% more moderate citations (type b) than a typical California assisted living residence (6 vs. CA avg 4).↑ 50% worse
Citations per year Average citations per year since 2023.	3.7	3.3	This facility has 12% more citations per year than a typical California assisted living residence (3.7 vs. CA avg 3.3).↑ 12% worse
Citations per inspection Average citations per inspection.	0.5	3.3	This facility has 85% fewer citations per inspection than a typical California assisted living residence (0.5 vs. CA avg 3.3).↓ 85% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	22	16	This facility has 38% more total visits than a typical California assisted living residence (22 vs. CA avg 16).↑ 38% worse
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	17	13	This facility has 31% more complaint visits than a typical California assisted living residence (17 vs. CA avg 13).↑ 31% worse Rank #1061 / 1397 Complaint visits — State benchmarked This home is ranked 1061st out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	3	7	This facility has 57% fewer other visits than a typical California assisted living residence (3 vs. CA avg 7).↓ 57% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	2	4	This facility has 50% fewer official inspections than a typical California assisted living residence (2 vs. CA avg 4).↓ 50% better
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	15	10	This facility has 50% more complaint investigations than a typical California assisted living residence (15 vs. CA avg 10).↑ 50% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on November 6, 2025, found no deficiencies and confirmed compliance in resident care, medication management, staff qualifications, and facility safety.
A September 22, 2025 complaint investigation substantiated inadequate supervision when a resident was locked in a storage room for 3.5 hours, posing an immediate health and safety risk.
An August 20, 2025 complaint investigation substantiated a medication error where insulin was misplaced and not administered on time, but other allegations including injury and facility disrepair were unsubstantiated.

Show Inspection Reports

Inspections since 2019

Total health inspections 6

State average N/A

Last Health inspection on Jul 2025

Total health citations

State average N/A

Citations per inspection

3.83

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 23 citations resulted from standard inspections; and 3 of 23 resulted from complaint investigations.

Breakdown of citation severity (last 7 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

1 critical citation State average: N/A

0 serious citations State average: N/A

22 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 7 years)

Environmental moderate citation Jul 31, 2025

Corrected

Infection Control moderate citation Jul 31, 2025

Corrected

Pharmacy moderate citation Jul 31, 2025

Corrected

Pharmacy moderate citation Jul 31, 2025

Corrected

Total staff 161

Employees 158

Contractors 3

Staff to resident ratio 1.85 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 63

Average shift 7.3 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 42,233

Nursing staff breakdown

7.4 hours

7.6 hours

7.2 hours

Contractor staffing

53 contractor hours this quarter

Other Physician: 2 Medical Director: 1

Staff by category


Certified Nursing Assistant	76	0	76	20,578	92	100%	7.2
Licensed Practical Nurse	30	0	30	7,416	92	100%	7.6
Registered Nurse	10	0	10	2,443	92	100%	7.4
RN Director of Nursing	7	0	7	2,414	85	92%	7.6
Other Dietary Services Staff	4	0	4	1,733	92	100%	7.4
Speech Language Pathologist	6	0	6	1,663	89	97%	6.6
Dental Services Staff	3	0	3	1,402	66	72%	7.6
Physical Therapy Aide	7	0	7	1,378	81	88%	7.2
Physical Therapy Assistant	4	0	4	933	83	90%	7.5
Respiratory Therapy Technician	5	0	5	726	83	90%	6.9
Administrator	1	0	1	512	64	70%	8
Nurse Practitioner	1	0	1	496	62	67%	8
Qualified Social Worker	4	0	4	487	64	70%	7.4
Medical Director	0	1	1	30	3	3%	10
Other Physician	0	2	2	23	3	3%	3.8

76 Certified Nursing Assistant

% of Days 100%

30 Licensed Practical Nurse

% of Days 100%

10 Registered Nurse

% of Days 100%

7 RN Director of Nursing

% of Days 92%

4 Other Dietary Services Staff

% of Days 100%

6 Speech Language Pathologist

% of Days 97%

3 Dental Services Staff

% of Days 72%

7 Physical Therapy Aide

% of Days 88%

4 Physical Therapy Assistant

% of Days 90%

5 Respiratory Therapy Technician

% of Days 90%

1 Administrator

% of Days 70%

1 Nurse Practitioner

% of Days 67%

4 Qualified Social Worker

% of Days 70%

1 Medical Director

% of Days 3%

2 Other Physician

% of Days 3%

View All Staffing Data

Total fines amount $7K

86% lower than State average

State average: $55K

Number of fines 1

58% fewer fines than State average

State average: 2.4

Payment Denials 0

100% fewer payment denials than State average

State average: 0.5

Fines amount comparison

This facility $7K

State average $55K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Aug 30, 2023 · $7K

Civil Money Penalty Aug 30, 2023

$7K

Last updated: Jan 2026

High-risk clinical events score 4.9

26% better than State average

State average: 6.6

Functional decline score 6.7

41% better than State average

State average: 11.3

Long-stay resident measures

Need for Help with Daily Activities Increased 7.0%

37% better than State average

State average: 11.1%

Walking Ability Worsened 10.8%

10% better than State average

State average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence 2.5%

78% better than State average

State average: 11.3%

Falls with Major Injury 1.2%

28% better than State average

State average: 1.7%

High Risk Residents with Pressure Ulcers 0.9%

81% better than State average

State average: 5.0%

Urinary Tract Infection 1.3%

In line with State average

State average: 1.2%

Lost Too Much Weight 4.6%

8% worse than State average

State average: 4.2%

Depressive Symptoms 6.3%

6% better than State average

State average: 6.7%

Antipsychotic Use 0.0%

100% better than State average

State average: 10.1%

Pneumococcal Vaccine 100.0%

In line with State average

State average: 98.5%

Influenza Vaccine 100.0%

In line with State average

State average: 98.2%

Short-stay resident measures

Pneumococcal Vaccine 99.5%

6% better than State average

State average: 94.0%

Antipsychotic medication increase 0.4%

70% better than State average

State average: 1.5%

Influenza Vaccine 98.0%

5% better than State average

State average: 93.2%

Breakdown by payment type

Medicare

53% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

28% of new residents, often for short stays.

Typical stay 1 months

Medicaid

19% of new residents, often for long-term daily care.

Typical stay 10 - 11 months

Total residents 87

Medicare

27.6% of residents

Medicaid

52.9% of residents

Private pay or other

19.5% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Lotus Villa Memory Care from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 93.2% ↑ 1.5pp vs 2022

Net Patient Income -$745.0K ↑ ~$430.3K vs 2022

Payroll Costs $8.3M ↑ ~$1.8M vs 2022

Operating Margin -5.4% ↑ 4.3pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	93.1%	90.1%	92.1%	93.9%	95.9%	93.9%	93.1%	93.9%	94.8%	83.7%	91.1%	91.7%	93.2%
Beds	99	99	99	99	99	99	99	99	99	99	99	99	99
Net Income	$237,514	$44,203	-$390,043	-$986,297	$517,350	$402,419	$899,999	-$711,834	$253,493	-$1,352,284	-$2,080,749	-$1,286,379	$612,265
Gross Revenue	$16,152,034	$15,512,648	$15,321,913	$16,171,654	$16,590,274	$16,471,680	$16,528,960	$16,616,730	$19,961,294	$20,639,989	$20,974,398	$18,573,656	$22,967,257
Operating Expenses	$8,538,927	$8,329,288	$8,286,318	$9,114,473	$9,367,648	$10,425,474	$11,140,817	$10,989,737	$12,951,063	$13,576,281	$14,160,201	$13,265,120	$14,583,390
Net Patient Income	$59,888	-$137,871	-$588,997	-$1,172,559	$353,461	$154,702	$638,061	-$952,038	-$7,854	-$1,700,961	-$2,381,227	-$1,175,306	-$744,976
Net Patient Revenue	$8,598,815	$8,191,417	$7,697,321	$7,941,914	$9,721,109	$10,580,176	$11,778,878	$10,037,699	$12,943,209	$11,875,320	$11,778,974	$12,089,814	$13,838,414
Payroll Costs	$3,063,175	$3,278,296	$3,525,612	$3,553,109	$3,835,154	$4,168,641	$4,447,999	$4,532,275	$4,952,954	$5,962,559	$5,674,937	$6,574,724	$8,333,168
Operating Margin %	0.7%	-1.7%	-7.7%	-14.8%	3.6%	1.5%	5.4%	-9.5%	-0.1%	-14.3%	-20.2%	-9.7%	-5.4%
Medicare %	16.7%	14.8%	9.1%	7.0%	10.1%	16.7%	14.7%	12.1%	14.9%	18.6%	11.4%	16.7%	20.8%
Medicaid %	68.1%	74.9%	71.6%	64.2%	65.2%	65.6%	59.9%	61.6%	56.2%	48.7%	59.8%	59.6%	69.3%
Private %	15.2%	10.3%	19.3%	28.8%	24.6%	17.7%	25.4%	26.3%	28.9%	32.7%	28.9%	23.8%	9.9%
Net Patient Revenue/Day	$256	$251	$231	$234	$281	$311	$350	$296	$378	$392	$358	$365	$411
Cost/Day	$254	$255	$249	$269	$270	$307	$331	$324	$378	$448	$430	$400	$433
Avg Length of Stay	96.1 days	119.2 days	84.9 days	42.0 days	63.9 days	72.4 days	60.3 days	55.5 days	52.2 days	60.7 days	55.0 days	74.4 days	81.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$13.8M

Net patient income

-$745.0K

For-profit Corporation

Net patient revenue

$13.8M

Net patient income

-$745.0K

Other income

$1.4M

Payroll costs

$8.3M 60.2% of net patient revenue

Other operating costs

$6.3M

Total costs

$14.6M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (53% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 53%

Private pay 28%

Medicaid 19%

Coverage residents most often leave under.

Medicare 33%

Private pay 20%

Medicaid 47%

1.8 miles from city center Estimated distance in miles from Fontana's city center to Lotus Villa Memory Care's address, calculated via Google Maps. — 1.45 miles to nearest hospital (Kaiser Permanente Fontana Medical Center)

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The information below is reported by the California Department of Social Services and Department of Public Health.


Lotus Villa Memory Care	NH AL HC MC	Fontana	-	99	A+	39	-
Cogir of North Bay	NH AL IL	Vallejo (Harry Floyd Terrace)	-	83	A+	47	Studio / 1 Bed / 2 Bed

Nursing Home Explorer

Who is the owner of Lotus Villa Memory Care?

Lotus Villa Memory Care is legally operated by Lotus Villa Affiliate, Llc, and administered by Heather O'Neel.

Is Lotus Villa Memory Care in a walkable area?

Lotus Villa Memory Care has a walk score of 39. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Lotus Villa Memory Care?

Lotus Villa Memory Care's occupancy is 95%.

Does Lotus Villa Memory Care operate as a for-profit or non-profit?

Lotus Villa Memory Care is registered as a for-profit in CA.

Who is the administrator of Lotus Villa Memory Care?

Heather O'Neel is the administrator of Lotus Villa Memory Care.

How many beds does Lotus Villa Memory Care have?

Lotus Villa Memory Care has 99 beds.

Has Lotus Villa Memory Care had any recent citations?

Lotus Villa Memory Care has had 12 recently reported citations.

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Lotus Villa Memory Care

Overview of Lotus Villa Memory Care

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Contact Lotus Villa Memory Care

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

76 Certified Nursing Assistant

30 Licensed Practical Nurse

10 Registered Nurse

7 RN Director of Nursing

4 Other Dietary Services Staff

6 Speech Language Pathologist

3 Dental Services Staff

7 Physical Therapy Aide

4 Physical Therapy Assistant

5 Respiratory Therapy Technician

1 Administrator

1 Nurse Practitioner

4 Qualified Social Worker

1 Medical Director

2 Other Physician

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

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