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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Lotus Villa Memory Care offers exceptional personal care for those seeking assisted living for Alzheimer’s and dementia seniors. Expect a warm and welcoming approach in the tight-knit community. It boasts its well-trained, compassionate staff to provide a haven that encourages a sense of belonging in a nurturing environment.
Lotus Villa residential living is all about satisfying the wellness of each senior and helping them achieve their goals; their personalized care includes daily health checks and medication management, housekeeping, ADLs, and scheduled activities. Three languages are spoken in the community: English, Spanish, and Filipino. Special dining programs for its residents– kosher, vegan, low sodium, no sugar, etc.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 239th out of 346 homes in California. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 51m per day |
Higher than the California average: 72.8%Lotus Villa Memory Care is legally operated by Lotus Villa Affiliate, Llc, and administrated by Heather O'neel.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 11 | 10 | This facility has 10% more total citations than a typical California nursing home (11 vs. CA avg 10).↑ 10% worse |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 5 | 3 | This facility has 67% more serious citations (type a) than a typical California nursing home (5 vs. CA avg 3).↑ 67% worse |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 6 | 4 | This facility has 50% more moderate citations (type b) than a typical California nursing home (6 vs. CA avg 4).↑ 50% worse |
|
Citations per year
Average citations per year since 2023.
| 3.7 | 3.3 | This facility has 12% more citations per year than a typical California nursing home (3.7 vs. CA avg 3.3).↑ 12% worse |
|
Citations per inspection
Average citations per inspection.
| 0.5 | 3.3 | This facility has 85% fewer citations per inspection than a typical California nursing home (0.5 vs. CA avg 3.3).↓ 85% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 22 | 16 | This facility has 38% more total visits than a typical California nursing home (22 vs. CA avg 16).↑ 38% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 17 | 13 | This facility has 31% more complaint visits than a typical California nursing home (17 vs. CA avg 13).↑ 31% worse |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 3 | 7 | This facility has 57% fewer other visits than a typical California nursing home (3 vs. CA avg 7).↓ 57% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 2 | 4 | This facility has 50% fewer official inspections than a typical California nursing home (2 vs. CA avg 4).↓ 50% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 15 | 10 | This facility has 50% more complaint investigations than a typical California nursing home (15 vs. CA avg 10).↑ 50% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Lotus Villa and Memory Care Facility’s record is mixed, with two substantiated complaints citing medication errors and insufficient staffing affecting resident care. The most recent inspection on August 26, 2025, found no deficiencies after investigating hygiene and medication assistance allegations. Earlier substantiated findings included misplaced insulin causing missed doses in August 2025 and inadequate staffing leading to a resident’s unmet basic needs in January 2025.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsCalifornia average 12.5
Last Health inspection on Jul 2025
California average 50.2
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 23 citations resulted from standard inspections; and 3 of 23 resulted from complaint investigations.
150% worse than California averageCalifornia average: 0.4
100% better than California averageCalifornia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with California average
5% worse than California average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
53 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 76 | 0 | 76 | 20,578 | 92 | 100% | 7.2 |
| Licensed Practical Nurse | 30 | 0 | 30 | 7,416 | 92 | 100% | 7.6 |
| Registered Nurse | 10 | 0 | 10 | 2,443 | 92 | 100% | 7.4 |
| RN Director of Nursing | 7 | 0 | 7 | 2,414 | 85 | 92% | 7.6 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,733 | 92 | 100% | 7.4 |
| Speech Language Pathologist | 6 | 0 | 6 | 1,663 | 89 | 97% | 6.6 |
| Dental Services Staff | 3 | 0 | 3 | 1,402 | 66 | 72% | 7.6 |
| Physical Therapy Aide | 7 | 0 | 7 | 1,378 | 81 | 88% | 7.2 |
| Physical Therapy Assistant | 4 | 0 | 4 | 933 | 83 | 90% | 7.5 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 726 | 83 | 90% | 6.9 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Qualified Social Worker | 4 | 0 | 4 | 487 | 64 | 70% | 7.4 |
| Medical Director | 0 | 1 | 1 | 30 | 3 | 3% | 10 |
| Other Physician | 0 | 2 | 2 | 23 | 3 | 3% | 3.8 |
Includes penalties issued in 2023
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
86% lower than California averageCalifornia average: $55K
58% fewer fines than California averageCalifornia average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than California averageCalifornia average: 0.5
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Aug 30, 2023 · $7K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 30, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.9
26% better than California averageCalifornia average: 6.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
6.7
41% better than California averageCalifornia average: 11.3
Percent of long-stay residents whose need for help with daily activities has increased
7.0%
37% better than California averageCalifornia average: 11.1%
Percent of long-stay residents whose ability to move independently worsened
10.8%
10% better than California averageCalifornia average: 12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
2.5%
78% better than California averageCalifornia average: 11.3%
Percent of long-stay residents experiencing one or more falls with major injury
1.2%
28% better than California averageCalifornia average: 1.7%
Percent of long-stay high risk residents with pressure ulcers
0.9%
81% better than California averageCalifornia average: 5.0%
Percent of long-stay residents with a urinary tract infection
1.3%
In line with California averageCalifornia average: 1.2%
Percent of long-stay residents who lose too much weight
4.6%
8% worse than California averageCalifornia average: 4.2%
Percent of long-stay residents who have depressive symptoms
6.3%
6% better than California averageCalifornia average: 6.7%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 10.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
6% better than California averageCalifornia average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
70% better than California averageCalifornia average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
5% better than California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
53% of new residents, usually for short-term rehab.
28% of new residents, often for short stays.
19% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
87Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Lotus Villa Memory Care based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #181 / 347Payroll — State benchmarkedThis home is ranked 181st out of 347 homes in California. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
1.8 miles from city center
Estimated distance in miles from Fontana's city center to Lotus Villa Memory Care's address, calculated via Google Maps.
— 1.45 miles to nearest hospital (Kaiser Permanente Fontana Medical Center)
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Lotus Villa Memory Care is located in Fontana, California.
Here are the financial assistance programs available to residents in California.
The legal owner and operator of Lotus Villa Memory Care is Lotus Villa Affiliate, Llc.
Lotus Villa Memory Care has a walk score of 39. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Lotus Villa Memory Care's occupancy is 95%.
Heather O'neel is the administrator of Lotus Villa Memory Care.
Lotus Villa Memory Care has 99 beds.
Lotus Villa Memory Care has had 11 recently reported deficiencies.
Yes — there are 9 photos of Lotus Villa Memory Care in the photo gallery on this page.
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