Inspection Reports for Majestic Care of Bedford

2111 NORTON LN, IN, 47421

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Inspection Report Summary

The most recent inspection on June 12, 2025, identified one deficiency related to incomplete maintenance and testing documentation for the sprinkler system. Earlier inspections showed a pattern of issues with sprinkler system maintenance and emergency preparedness, as well as deficiencies in resident notification for transfers and discharges, fall prevention, and sanitary food storage. Complaint investigations were mostly unsubstantiated, except for one substantiated case involving failure to immediately report verbal abuse, which was corrected upon revisit. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s recent inspections suggest some ongoing challenges with facility maintenance and documentation, although complaint investigations have not indicated widespread compliance problems.

Deficiencies (last 3 years)

Deficiencies (over 3 years) 10.3 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

145% worse than Indiana average
Indiana average: 4.2 deficiencies/year

Deficiencies per year

12 9 6 3 0
2023
2024
2025

Census

Latest occupancy rate 55% occupied

Based on a June 2025 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Census over time

60 90 120 150 180 210 Feb 2023 Jul 2023 Jan 2024 Jul 2024 Mar 2025 Jun 2025
Inspection Report Re-Inspection Census: 105 Capacity: 190 Deficiencies: 1 Jun 12, 2025
Visit Reason
A Post Survey Revisit (PSR) to the Life Safety Code Recertification and State Licensure Survey conducted on 04/30/25 was performed to verify compliance with fire safety and licensure requirements.
Findings
The facility was found in compliance with Medicare/Medicaid participation requirements, Life Safety from Fire, and the 2012 NFPA 101 Life Safety Code. The building is fully sprinklered except for one detached storage building, and has appropriate fire alarm and smoke detection systems. A temporary waiver was approved for sprinkler system maintenance and testing until 09/01/25.
Severity Breakdown
SS=C: 1
Deficiencies (1)
DescriptionSeverity
Sprinkler System - Maintenance and Testing requirement not met as evidenced by missing information on last sprinkler system check, system test provider, and water system supply source.SS=C
Report Facts
Facility capacity: 190 Census: 105
Inspection Report Complaint Investigation Census: 103 Capacity: 103 Deficiencies: 0 May 22, 2025
Visit Reason
This visit was conducted for the investigation of complaints IN00459619 and IN00459624.
Findings
No deficiencies related to the allegations in complaints IN00459619 and IN00459624 were cited. The facility was found to be in compliance with relevant regulations.
Complaint Details
Complaint IN00459619 and Complaint IN00459624 were investigated with no deficiencies related to the allegations cited.
Report Facts
Census: 103 Total Capacity: 103 Medicare Census: 3 Medicaid Census: 80 Other Payor Census: 20
Inspection Report Annual Inspection Census: 104 Capacity: 190 Deficiencies: 2 Apr 30, 2025
Visit Reason
An Emergency Preparedness Survey and a Life Safety Code Recertification and State Licensure Survey were conducted by the Indiana Department of Health in accordance with federal regulations.
Findings
The facility was found in compliance with Emergency Preparedness Requirements but was not in compliance with Life Safety Code requirements. Deficiencies were identified related to sprinkler system maintenance and testing, and electrical equipment testing and maintenance.
Severity Breakdown
SS=C: 1 SS=F: 1
Deficiencies (2)
DescriptionSeverity
Failed to maintain automatic sprinkler systems in accordance with NFPA 25; missing Hydraulic Nameplate on sprinkler system reports.SS=C
Failed to conduct required maintenance and maintain complete documentation of inspections for Patient Care Related Electrical Equipment (PCREE).SS=F
Report Facts
Certified beds: 190 Census: 104 Deficiency completion date: Sep 1, 2025 Deficiency completion date: Jun 30, 2025
Employees Mentioned
NameTitleContext
Scott SwabyLaboratory Director or Provider/Supplier RepresentativeSigned the report.
Maintenance DirectorInterviewed regarding sprinkler system and electrical equipment deficiencies.
Maintenance AssistantInvolved in education and maintenance activities related to deficiencies.
Executive DirectorParticipated in exit conference discussing findings.
Inspection Report Annual Inspection Deficiencies: 0 Apr 21, 2025
Visit Reason
Paper compliance review to the Annual Recertification and State Licensure survey.
Findings
Majestic Care of Bedford was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 regarding the paper review for the Recertification and State Licensure survey.
Inspection Report Complaint Investigation Census: 104 Deficiencies: 0 Apr 15, 2025
Visit Reason
This visit was conducted for the investigation of complaints IN00456700 and IN00457396.
Findings
No deficiencies related to the allegations in complaints IN00456700 and IN00457396 were cited. The facility was found to be in compliance with applicable regulations.
Complaint Details
Complaint IN00456700 and Complaint IN00457396 were investigated; no deficiencies related to the allegations were cited.
Report Facts
Census Bed Type - SNF: 3 Census Bed Type - SNF/NF: 101 Total Census: 104 Census Payor Type - Medicare: 5 Census Payor Type - Medicaid: 90 Census Payor Type - Other: 9
Inspection Report Annual Inspection Census: 102 Capacity: 102 Deficiencies: 4 Mar 28, 2025
Visit Reason
This visit was for a Recertification and State Licensure Survey, which included the Investigation of Complaint IN00455844.
Findings
The facility was found deficient in ensuring written notification for transfer/discharge and bed-hold policy was provided to residents and representatives for some residents. Additionally, the facility failed to document and implement new interventions to prevent falls for one resident and failed to ensure food was stored in a sanitary manner in the kitchen.
Complaint Details
Complaint IN00455844 was investigated and no deficiencies related to the allegations were cited.
Severity Breakdown
SS=D: 3 SS=E: 1
Deficiencies (4)
DescriptionSeverity
Failed to ensure written notification required for transfer and discharge was provided to the resident and resident representative for 2 of 3 residents reviewed for hospitalization.SS=D
Failed to ensure notification of the bed-hold policy was provided in writing to the resident or resident representative for 1 of 3 residents reviewed for hospitalization.SS=D
Failed to document and implement new interventions to prevent falls for 1 of 5 residents reviewed for accidents.SS=D
Failed to ensure food was stored in a sanitary manner; food was not discarded by discard date and food was stored under the condenser fan.SS=E
Report Facts
Residents reviewed for hospitalization: 3 Residents reviewed for accidents: 5 Residents served food from kitchen: 85 Census: 102 Total capacity: 102
Employees Mentioned
NameTitleContext
Scott SwabyExecutive DirectorSigned the report
Director of NursingInterviewed regarding transfer/discharge and bed-hold notification deficiencies and provided facility policies
Dietary ManagerInterviewed regarding food storage deficiencies and provided facility policies
Corporate Nurse ConsultantProvided facility policy on safe food handling
Inspection Report Complaint Investigation Census: 98 Capacity: 98 Deficiencies: 0 Feb 17, 2025
Visit Reason
This visit was conducted for the investigation of Complaint IN00453226.
Findings
No deficiencies related to the complaint allegations were cited. The facility was found to be in compliance with applicable regulations.
Complaint Details
Complaint IN00453226 was investigated and found to have no deficiencies related to the allegations.
Report Facts
Medicare census: 6 Medicaid census: 32 Other payor census: 60
Inspection Report Complaint Investigation Census: 99 Capacity: 99 Deficiencies: 0 Dec 23, 2024
Visit Reason
This visit was conducted for the investigation of Complaint IN00448056.
Findings
No deficiencies related to the complaint allegations were cited. The facility was found to be in compliance with applicable regulations.
Complaint Details
Complaint IN00448056 was investigated and found to have no deficiencies related to the allegations.
Report Facts
Census Payor Type - Medicare: 2 Census Payor Type - Medicaid: 86 Census Payor Type - Other: 11
Inspection Report Complaint Investigation Census: 93 Capacity: 93 Deficiencies: 0 Aug 22, 2024
Visit Reason
This visit was conducted for the investigation of complaints IN00441083 and IN00441152.
Findings
No deficiencies related to the allegations in complaints IN00441083 and IN00441152 were cited. The facility was found to be in compliance with applicable regulations.
Complaint Details
Investigation of Complaints IN00441083 and IN00441152 found no deficiencies related to the allegations; both complaints were not substantiated.
Report Facts
Census: 93 Total Capacity: 93 Medicare Census: 6 Medicaid Census: 77 Other Payor Census: 10
Inspection Report Re-Inspection Census: 96 Capacity: 190 Deficiencies: 0 Aug 19, 2024
Visit Reason
A Post Survey Revisit (PSR) was conducted to follow up on the Emergency Preparedness Survey and the Life Safety Code Recertification and State Licensure Survey originally conducted on 07/01/24.
Findings
At this PSR survey, Majestic Care of Bedford was found in compliance with Emergency Preparedness Requirements and Life Safety Code Requirements for Medicare and Medicaid Participating Providers and Suppliers. The facility was fully sprinklered except for one detached storage building, and had appropriate fire alarm and smoke detection systems.
Report Facts
Certified beds: 190 Census: 96
Inspection Report Annual Inspection Deficiencies: 0 Jul 25, 2024
Visit Reason
The visit was conducted as a paper compliance review for the Annual Recertification and State Licensure Survey.
Findings
Majestic Care of Bedford was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 based on the paper review for the Recertification and State Licensure Survey.
Inspection Report Annual Inspection Census: 94 Capacity: 190 Deficiencies: 6 Jul 1, 2024
Visit Reason
An Annual Life Safety Code Recertification and State Licensure Survey was conducted to assess compliance with Medicare/Medicaid participation requirements and emergency preparedness regulations.
Findings
The facility was found substantially compliant with emergency preparedness requirements but had deficiencies in maintaining and updating emergency preparedness plans, policies, communication plans, and training/testing programs. Additionally, the facility failed to maintain sprinkler systems per NFPA 25 standards and did not conduct fire drills on each shift for 3 of 4 quarters.
Severity Breakdown
SS=C: 4 SS=F: 2
Deficiencies (6)
DescriptionSeverity
Failed to develop and maintain an emergency preparedness plan reviewed and updated at least annually.SS=C
Failed to develop and implement emergency preparedness policies and procedures reviewed and updated at least annually.SS=C
Failed to develop and maintain an emergency preparedness communication plan reviewed and updated at least annually.SS=C
Failed to develop and maintain an emergency preparedness training and testing program reviewed and updated at least annually.SS=C
Failed to maintain automatic sprinkler systems in accordance with NFPA 25; accelerator repair not completed and sprinkler head with bent deflector not replaced.SS=F
Failed to conduct fire drills on each shift for 3 of 4 quarters as required.SS=F
Report Facts
Certified beds: 190 Census: 94 Deficiencies cited: 6 Date of last sprinkler system inspection: May 7, 2024 Plan of Correction Completion Date: Jul 26, 2024 Plan of Correction Completion Date: Aug 9, 2024
Employees Mentioned
NameTitleContext
Joe CoxMaintenance DirectorNamed in relation to emergency preparedness plan review and sprinkler system maintenance
Inspection Report Annual Inspection Census: 95 Capacity: 95 Deficiencies: 9 Jun 13, 2024
Visit Reason
This visit was for a Recertification and State Licensure Survey, which included the Investigation of Complaint IN00436114.
Findings
The facility was found to have deficiencies related to failure to provide written transfer/discharge notices, failure to provide bed-hold policy notifications, failure to transmit MDS assessments timely and accurately, failure to develop comprehensive care plans for behaviors, failure to provide services to prevent decline in range of motion, failure to label opened insulin vials with open dates, failure to ensure timely laboratory services, and failure to complete new hire tuberculosis screening.
Complaint Details
Complaint IN00436114 was investigated and no deficiencies related to the allegations were cited.
Severity Breakdown
SS=D: 9
Deficiencies (9)
DescriptionSeverity
Failed to ensure written notification of transfer/discharge was provided to resident and representative for 3 residents.SS=D
Failed to ensure notification of bed-hold policy was provided in writing for 3 residents transferred to hospital.SS=D
Failed to transmit Minimum Data Set (MDS) assessment within 14 days for 1 resident.SS=D
Failed to ensure residents received accurate MDS assessments reflective of their status for 2 residents.SS=D
Failed to develop a comprehensive care plan for a resident with behaviors.SS=D
Failed to provide treatment or services to prevent further decrease in range of motion for 3 residents.SS=D
Failed to label an open vial of insulin with an open date for 1 resident.SS=D
Failed to ensure laboratory services were provided timely for a resident with an order for blood draws every six months.SS=D
Failed to complete new hire tuberculosis screening (2-step test) for 5 employees.SS=D
Report Facts
Census: 95 Total Capacity: 95 Residents reviewed for transfer/discharge notice deficiency: 3 Residents reviewed for bed-hold policy notification deficiency: 3 Residents reviewed for MDS transmission deficiency: 1 Residents reviewed for MDS accuracy deficiency: 2 Residents reviewed for care plan deficiency: 1 Residents reviewed for range of motion deficiency: 3 Residents reviewed for insulin vial labeling deficiency: 1 Residents reviewed for laboratory services deficiency: 1 Employees reviewed for tuberculosis screening deficiency: 5
Employees Mentioned
NameTitleContext
Joe CoxExecutive DirectorSigned the inspection report
Human Resources DirectorInterviewed regarding tuberculosis screening deficiencies
Nurse PractitionerInterviewed regarding laboratory services deficiency
RN 1Registered NurseObserved administering insulin and interviewed about insulin vial labeling
COTA 1Certified Occupational Therapist AssistantInterviewed regarding range of motion restorative program deficiencies
DHSDirector of Health ServicesInterviewed regarding range of motion and care plan deficiencies
AdministratorProvided facility policies and interviewed about transfer/discharge and bed-hold notification deficiencies
DNS/DesigneeDirector of Nursing Services or DesigneeInterviewed regarding MDS submission and care plan deficiencies
Inspection Report Complaint Investigation Census: 86 Capacity: 86 Deficiencies: 0 Feb 19, 2024
Visit Reason
This visit was conducted for the investigation of Complaint IN00427954.
Findings
No deficiencies related to the allegations in Complaint IN00427954 were cited. The facility was found to be in compliance with applicable regulations.
Complaint Details
Complaint IN00427954 was investigated and found to have no deficiencies related to the allegations.
Report Facts
Medicare census: 4 Medicaid census: 71 Other payor census: 11
Inspection Report Complaint Investigation Census: 88 Capacity: 88 Deficiencies: 0 Feb 5, 2024
Visit Reason
This visit was for the Investigation of Complaint IN00427254.
Findings
No deficiencies related to the allegations are cited. The facility was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 in regard to the complaint investigation.
Complaint Details
Investigation of Complaint IN00427254 found no deficiencies related to the allegations.
Report Facts
Census Payor Type - Medicare: 2 Census Payor Type - Medicaid: 65 Census Payor Type - Other: 21
Inspection Report Complaint Investigation Census: 87 Capacity: 87 Deficiencies: 0 Jan 23, 2024
Visit Reason
This visit was conducted for the investigation of Complaints IN00425641 and IN00426089.
Findings
No deficiencies related to the allegations in Complaints IN00425641 and IN00426089 were cited. The facility was found to be in compliance with applicable regulations.
Complaint Details
Complaint IN00425641 - No deficiencies related to the allegations are cited. Complaint IN00426089 - No deficiencies related to the allegations are cited.
Report Facts
Census Payor Type - Medicare: 3 Census Payor Type - Medicaid: 66 Census Payor Type - Other: 18
Inspection Report Complaint Investigation Census: 83 Capacity: 83 Deficiencies: 0 Jan 2, 2024
Visit Reason
This visit was conducted for the investigation of four complaints: IN00421564, IN00424025, IN00424344, and IN00424646.
Findings
No deficiencies related to the allegations in any of the four complaints were cited. The facility was found to be in compliance with relevant regulations.
Complaint Details
Complaints IN00421564, IN00424025, IN00424344, and IN00424646 were investigated and no deficiencies related to the allegations were found.
Report Facts
Census Bed Type: 83 Census Payor Type - Medicare: 1 Census Payor Type - Medicaid: 78 Census Payor Type - Other: 4 Total Census: 83
Inspection Report Complaint Investigation Deficiencies: 0 Nov 17, 2023
Visit Reason
The inspection was conducted as a paper compliance review related to the investigation of Complaint IN00419692 completed on October 26, 2023.
Findings
Majestic Care of Bedford was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 regarding the paper compliance review for the complaint investigation.
Complaint Details
Complaint IN00419692 was investigated and the facility was found to be in compliance.
Inspection Report Complaint Investigation Census: 96 Capacity: 96 Deficiencies: 2 Oct 26, 2023
Visit Reason
This visit was conducted for the investigation of complaints IN00419692 and IN00419672. Complaint IN00419692 resulted in federal/state deficiencies cited, while Complaint IN00419672 had no deficiencies related to the allegations.
Findings
The facility was found deficient in providing adequate supervision to prevent accidents related to residents possessing electronic cigarettes without proper assessment or care plans. Additionally, the facility failed to maintain a clean and sanitary environment in three shower rooms, with issues such as soap scum buildup, yellow discoloration, and improper storage of personal care items.
Complaint Details
Complaint IN00419692 was substantiated with federal/state deficiencies cited at F689 and F921. Complaint IN00419672 was not substantiated with no deficiencies cited.
Severity Breakdown
SS=D: 2
Deficiencies (2)
DescriptionSeverity
Failed to provide supervision to prevent accidents for 3 residents possessing electronic cigarettes without assessment or care plans.SS=D
Failed to ensure a clean and sanitary environment in 3 shower rooms with soap scum buildup, yellow discoloration, and improper storage of personal items.SS=D
Report Facts
Residents reviewed for accident hazards: 3 Shower rooms observed with deficiencies: 3 Total census: 96 Total capacity: 96
Employees Mentioned
NameTitleContext
Christy MarlowExecutive DirectorSigned the report and was involved in observations regarding electronic cigarette possession and shower room sanitation
Inspection Report Complaint Investigation Census: 99 Deficiencies: 0 Oct 12, 2023
Visit Reason
This visit was conducted for the investigation of Complaint IN00419213.
Findings
No deficiencies related to the allegations in Complaint IN00419213 were cited. The facility was found to be in compliance with applicable regulations.
Complaint Details
Complaint IN00419213 was investigated and found to have no deficiencies related to the allegations.
Report Facts
Census: 99 Census Bed Type - SNF/NF: 89 Census Bed Type - SNF: 10 Census Payor Type - Medicare: 10 Census Payor Type - Medicaid: 74 Census Payor Type - Other: 15
Inspection Report Complaint Investigation Census: 96 Deficiencies: 0 Sep 18, 2023
Visit Reason
This visit was conducted for the investigation of complaints IN00416005 and IN00417395.
Findings
No deficiencies related to the allegations in complaints IN00416005 and IN00417395 were cited. The facility was found to be in compliance with relevant regulations.
Complaint Details
Complaint IN00416005 and Complaint IN00417395 were investigated with no deficiencies cited related to the allegations.
Report Facts
Census Bed Type - SNF: 9 Census Bed Type - SNF/NF: 87 Total Census: 96 Census Payor Type - Medicare: 9 Census Payor Type - Medicaid: 72 Census Payor Type - Other: 15 Total Census Payor: 96
Inspection Report Life Safety Census: 98 Capacity: 190 Deficiencies: 0 Aug 14, 2023
Visit Reason
A Post Survey Revisit (PSR) to the Life Safety Code Recertification and State Licensure Survey conducted on 07/10/23 was conducted by the Indiana Department of Health in accordance with 42 CFR 483.90(a).
Findings
At this PSR survey, Majestic Care of Bedford was found in compliance with Requirements for Participation in Medicare/Medicaid, Life Safety from Fire, and the 2012 edition of the National Fire Protection Association (NFPA) 101, Life Safety Code (LSC), Chapter 19, Existing Health Care Occupancies and 410 IAC 16.2. The facility is a two-story split level, fully sprinklered, with fire alarm and smoke detection systems, and battery operated smoke alarms in all resident sleeping rooms.
Report Facts
Facility capacity: 190 Census: 98
Inspection Report Annual Inspection Deficiencies: 0 Jul 19, 2023
Visit Reason
The visit was conducted as a paper compliance review for the Annual Recertification and State Licensure survey completed on June 12, 2023.
Findings
Majestic Care of Bedford was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 based on the paper review for the Recertification and State Licensure survey.
Inspection Report Life Safety Census: 91 Capacity: 190 Deficiencies: 2 Jul 10, 2023
Visit Reason
The survey was conducted as a Life Safety Code Recertification and State Licensure Survey by the Indiana Department of Health in accordance with 42 CFR 483.90(a) and NFPA 101 standards.
Findings
The facility was found not in compliance with Life Safety Code requirements, specifically failing to maintain protection of a hot oil popcorn popper without self-closing doors affecting 20 residents, and one corridor door failing to close and latch properly affecting 2 residents.
Severity Breakdown
SS=E: 1 SS=D: 1
Deficiencies (2)
DescriptionSeverity
Failed to maintain protection of 1 hot oil popcorn popper in Unit Five dining room; corridor doors to dining room lacked self-closing devices or hinges.SS=E
One corridor door to Resident Room 115 failed to close and latch positively into the door frame.SS=D
Report Facts
Certified beds: 190 Census: 91 Residents potentially affected: 20 Corridor doors inspected: 100 Residents potentially affected: 2
Employees Mentioned
NameTitleContext
Christy MarlowAdministratorNamed as Administrator present during survey and exit conference
Maintenance DirectorNamed role involved in confirming deficiencies and corrective actions
Inspection Report Annual Inspection Census: 87 Capacity: 87 Deficiencies: 4 Jun 12, 2023
Visit Reason
This visit was for a Recertification and State Licensure Survey conducted from June 6 to June 12, 2023.
Findings
The facility was found deficient in ensuring written notification of transfer/discharge and bed-hold policy was provided to residents and their representatives for 2 of 4 residents reviewed. Additionally, the facility failed to initiate timely treatment for a resident with limited range of motion and did not ensure timely completion of stat X-rays for a resident after a fall.
Severity Breakdown
SS=D: 4
Deficiencies (4)
DescriptionSeverity
Failed to ensure written notification of transfer/discharge was given to resident and representative for 2 of 4 residents reviewed.SS=D
Failed to provide written notification of bed-hold policy to resident or representative for 2 of 4 residents reviewed for hospitalization.SS=D
Failed to initiate treatment and services to prevent further decline in range of motion for 1 of 4 residents reviewed for mobility.SS=D
Failed to ensure stat X-ray was completed in a timely manner for 1 of 2 residents reviewed for accidents.SS=D
Report Facts
Census: 87 Total Capacity: 87 Deficiencies cited: 4 Survey dates: 5
Employees Mentioned
NameTitleContext
Christy MarlowAdministratorNamed in relation to findings and interviews regarding deficiencies
Inspection Report Complaint Investigation Census: 81 Deficiencies: 0 Apr 4, 2023
Visit Reason
This visit was conducted for the investigation of Complaint IN00404839.
Findings
No deficiencies related to the allegations in Complaint IN00404839 were cited. The facility was found to be in compliance with relevant regulations.
Complaint Details
Complaint IN00404839 was investigated and found to have no deficiencies related to the allegations.
Report Facts
Census Bed Type - SNF: 5 Census Bed Type - NF: 76 Total Census: 81 Census Payor Type - Medicare: 5 Census Payor Type - Medicaid: 73 Census Payor Type - Other: 3
Inspection Report Re-Inspection Census: 81 Deficiencies: 0 Mar 23, 2023
Visit Reason
This visit was a Post Survey Revisit (PSR) to the Investigation of Complaint IN00401242 completed on February 16, 2023.
Findings
Garden Villa - Bedford was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 in regard to the PSR to the Investigation of Complaint IN00401242.
Complaint Details
Complaint IN00401242 - Corrected.
Report Facts
Census Bed Type: 81 SNF/NF beds: 74 SNF beds: 7 Census Payor Type - Medicare: 7 Census Payor Type - Medicaid: 72 Census Payor Type - Other: 2
Inspection Report Complaint Investigation Census: 84 Deficiencies: 0 Mar 16, 2023
Visit Reason
This visit was conducted for the investigation of Complaint IN00403516.
Findings
No deficiencies related to the complaint allegations were cited. The facility was found to be in compliance with relevant federal and state regulations.
Complaint Details
Complaint IN00403516 was investigated and found to have no deficiencies related to the allegations.
Report Facts
Census Bed Type Total: 84 Census Payor Type Total: 84 SNF/NF Beds: 74 SNF Beds: 10 Medicare Residents: 10 Medicaid Residents: 71 Other Payor Residents: 3
Inspection Report Complaint Investigation Census: 80 Capacity: 80 Deficiencies: 1 Feb 16, 2023
Visit Reason
This visit was conducted for the investigation of Complaint IN00401242, which was substantiated with related Federal/State deficiencies cited.
Findings
The facility failed to immediately report verbal abuse to the administrator for 2 residents reviewed. The incident involved a CNA verbally abusing Resident B and Resident C, and the failure to timely report the abuse was confirmed.
Complaint Details
Complaint IN00401242 was substantiated. The facility failed to immediately report verbal abuse involving CNA 1 yelling and cursing at Resident B and telling Resident C to 'shut the f*** up'. The abuse was reported late by RN 1 to the Administrator the next day.
Severity Breakdown
SS=D: 1
Deficiencies (1)
DescriptionSeverity
Failure to immediately report verbal abuse to the administrator for 2 residents.SS=D
Report Facts
Census: 80 Total Capacity: 80 Residents potentially affected: 7
Employees Mentioned
NameTitleContext
Christy FougerousseAdministratorAdministrator who received the late abuse report
RN 1Registered NurseReported the verbal abuse incident to the Administrator late
CNA 1Certified Nursing AideAlleged perpetrator of verbal abuse to residents
DONDirector of NursingInterviewed regarding the abuse allegation and facility policy

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