The most recent inspection on June 26, 2025, found no deficiencies related to the complaint investigated. Earlier inspections generally showed compliance with regulations, though several prior complaint investigations substantiated deficiencies related to medication administration errors, resident abuse, and failure to ensure trauma-informed care. Main themes of deficiencies included medication errors involving double dosing of Clozaril, incidents of resident abuse, and issues with staff communication and care documentation. Substantiated complaints involved medication errors that led to hospitalization and death, as well as abuse incidents resulting in staff suspension or termination; fines or license actions were not listed in the available reports. The facility’s record shows improvement over time, with recent inspections consistently finding no deficiencies.
Deficiencies (last 4 years)
Deficiencies (over 4 years)4 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
5% better than Indiana average
Indiana average: 4.2 deficiencies/year
Deficiencies per year
86420
2022
2023
2024
2025
Census
Latest occupancy rate100% occupied
Based on a June 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
This visit was conducted for the investigation of Complaint IN00461486.
Findings
No deficiencies related to the complaint allegation were cited. The facility was found to be in compliance with relevant federal and state regulations.
Complaint Details
Complaint IN00461486 was investigated and found to have no deficiencies related to the allegation.
This visit was conducted for the investigation of complaints IN00457376 and IN00457800.
Findings
No deficiencies related to the allegations in complaints IN00457376 and IN00457800 were cited. The facility was found to be in compliance with relevant regulations.
Complaint Details
Investigation of Complaints IN00457376 and IN00457800 found no deficiencies related to the allegations.
Report Facts
Census Bed Type: 68Census Payor Type - Medicaid: 64Census Payor Type - Other: 4
An Emergency Preparedness Survey and a Life Safety Code Recertification and State Licensure Survey were conducted by the Indiana Department of Health in accordance with 42 CFR 483.73 and 42 CFR 483.90(a).
Findings
At the Emergency Preparedness survey, the facility was found in compliance with Emergency Preparedness Requirements for Medicare and Medicaid Participating Providers and Suppliers. At the Life Safety Code survey, the facility was found in compliance with Requirements for Participation in Medicare/Medicaid and the 2012 edition of the National Fire Protection Association (NFPA) 101, Life Safety Code.
This visit was for a Recertification and State Licensure Survey and included the Investigation of Complaint IN00449514.
Findings
Majestic Care of Fort Wayne was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 regarding the Recertification and State Licensure Survey and the Investigation of Complaint IN00449514. No deficiencies related to the complaint allegations were cited.
Complaint Details
Complaint IN00449514 was investigated and no deficiencies related to the allegations were cited.
This visit was conducted for the investigation of complaints IN00447649 and IN00448085 at Majestic Care of Fort Wayne.
Findings
No deficiencies related to the allegations in complaints IN00447649 and IN00448085 were cited. The facility was found to be in compliance with relevant regulations.
Complaint Details
Investigation of complaints IN00447649 and IN00448085 found no deficiencies related to the allegations; both complaints were not substantiated.
This visit was conducted for the investigation of three complaints: IN00440726, IN00440928, and IN00441316.
Findings
No deficiencies related to the allegations in any of the three complaints were cited. The facility was found to be in compliance with relevant federal and state regulations regarding the complaints investigated.
Complaint Details
Complaint IN00440726, IN00440928, and IN00441316 were investigated with no deficiencies cited related to the allegations.
The visit was conducted as an investigation of Complaint IN00437523 regarding allegations of a significant medication error involving Resident K.
Findings
The facility failed to ensure one of three residents reviewed was free from a significant medication error, specifically Resident K who was erroneously given a double dose of Clozaril within an hour, resulting in a change of condition, hospitalization, and subsequent death.
Complaint Details
Complaint IN00437523 was substantiated with a federal/state deficiency cited at F760 related to the medication error that contributed to Resident K's hospitalization and death.
Severity Breakdown
SS=G: 1
Deficiencies (1)
Description
Severity
Facility failed to ensure Resident K was free from a significant medication error involving administration of a double dose of Clozaril.
This visit was conducted for the investigation of Complaint IN00436120 regarding medication administration errors at the facility.
Findings
The facility failed to ensure safe medication administration resulting in a medication error for one resident (Resident E), who was given a double dose of Clozaril 150 mg within a short time frame. The facility implemented a plan of correction including staff re-education and audits to prevent recurrence.
Complaint Details
Complaint IN00436120 was substantiated with federal/state deficiency cited at F758 related to medication administration errors.
Severity Breakdown
SS=D: 1
Deficiencies (1)
Description
Severity
Failure to ensure safe medication administration resulting in a medication error where Resident E was given a second dose of Clozaril 150 mg shortly after the first dose.
This visit was conducted for the investigation of complaints IN00434429, IN00434445, and IN00434515.
Findings
No deficiencies related to the allegations in complaints IN00434429, IN00434445, and IN00434515 were cited. The facility was found to be in compliance with applicable regulations.
Complaint Details
Complaints IN00434429, IN00434445, and IN00434515 were investigated with no deficiencies found related to the allegations.
This visit was conducted for the investigation of four complaints: IN00432957, IN00432985, IN00433267, and IN00433747.
Findings
No deficiencies related to the allegations in any of the four complaints were cited. The facility was found to be in compliance with applicable regulations.
Complaint Details
Complaints IN00432957, IN00432985, IN00433267, and IN00433747 were investigated and found to have no deficiencies related to the allegations.
Paper compliance review to the Annual Recertification and State Licensure survey conducted on January 11, 2024.
Findings
Majestic Care of Fort Wayne was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 based on the paper review for the Recertification and State Licensure survey.
Inspection Report Life SafetyCensus: 65Capacity: 70Deficiencies: 0Jan 23, 2024
Visit Reason
An Emergency Preparedness Survey and a Life Safety Code (LSC) Recertification and State Licensure Survey were conducted by the Indiana Department of Health in accordance with 42 CFR 483.73 and 42 CFR 483.90(a) respectively.
Findings
Majestic Care of Fort Wayne was found in compliance with Emergency Preparedness Requirements and Life Safety Code requirements. The facility is fully sprinklered except for a detached wood shed used for storage of maintenance supplies, and has a fire alarm system with smoke detection in corridors and resident rooms.
This visit was for a Recertification and State Licensure Survey, including the Investigation of multiple complaints (IN00425094, IN00424619, IN00424609, IN423698, and IN00425759).
Findings
The facility was found to have deficiencies related to abuse of a resident and failure to ensure trauma-informed care for residents with PTSD. Additionally, the facility failed to accurately report nursing hours to the Payroll-Based Journal system for the third quarter of 2023.
Complaint Details
Complaint IN00424619 was substantiated with deficiencies cited related to abuse and trauma-informed care. Other complaints (IN00425094, IN00424609, IN423698) had no deficiencies related to the allegations.
Severity Breakdown
SS=D: 2SS=C: 1
Deficiencies (3)
Description
Severity
Failed to ensure 1 of 4 residents reviewed were free from abuse; a CNA threw a full cup of ice water on Resident 22.
SS=D
Failed to ensure residents with trauma had triggers identified for 3 of 3 residents reviewed (Residents 18, 58, and 270).
SS=D
Failed to ensure accurate reporting to the Payroll-Based Journal system regarding nursing hours for third quarter 2023.
SS=C
Report Facts
Residents reviewed for abuse: 4Residents reviewed for trauma-informed care: 3Resident census: 67Total licensed capacity: 67Dates of survey: 5PBJ reporting failure dates: 9
Employees Mentioned
Name
Title
Context
Shawn Blackburn
Regional Nurse Consultant
Signed the report and involved in investigation
CNA 2
Certified Nurse Assistant
Identified as responsible for abuse incident involving Resident 22; removed and terminated
CNA 3
Certified Nurse Assistant
Terminated for failure to report abuse
Executive Director
Interviewed regarding abuse investigation and staff education
Director of Nursing Services
Interviewed regarding abuse incident and reporting
Social Services Director
Interviewed regarding abuse incident and trauma-informed care
This visit was for Investigation of Complaint IN00425759, conducted in conjunction with a Recertification and State Licensure Survey and investigations of additional complaints IN00425094, IN00424619, IN00424609, and IN00423698.
Findings
Majestic Care of Fort Wayne was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 regarding the Investigation of Complaint IN00425759, with no deficiencies related to the allegations cited.
Complaint Details
Complaint IN00425759 - No deficiencies related to the allegations are cited.
Report Facts
Census Bed Type: 67Census Payor Type - Medicaid: 60Census Payor Type - Other: 7
This visit was conducted to investigate complaints IN00419699, IN00419727, and IN00421945.
Findings
No deficiencies related to the allegations in complaints IN00419699, IN00419727, and IN00421945 were cited. The facility was found to be in compliance with applicable regulations.
Complaint Details
Investigation of complaints IN00419699, IN00419727, and IN00421945 found no deficiencies related to the allegations.
Inspection Report Plan of CorrectionDeficiencies: 0Sep 12, 2023
Visit Reason
Paper compliance review to the Investigation of Complaint IN00415764 completed on August 28, 2023.
Findings
Majestic Care of Fort Wayne was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 regarding the paper compliance review to the Complaint Investigation.
Complaint Details
Investigation of Complaint IN00415764 completed with paper compliance.
This visit was conducted for the investigation of complaints IN00414691, IN00415268, and IN00415764. The investigation focused on allegations of abuse involving Resident B and staff.
Findings
The facility substantiated abuse by a nurse (RN 1) who slapped Resident B on the cheek after the resident pushed over a computer monitor. RN 1 was suspended and later terminated. The resident showed no injury or psychosocial distress following the incident. The facility implemented staff inservicing on abuse prevention and ongoing monitoring.
Complaint Details
Complaint IN00415764 was substantiated with federal deficiencies cited at F600 related to abuse. Complaints IN00414691 and IN00415268 had no deficiencies related to the allegations.
Severity Breakdown
SS=D: 1
Deficiencies (1)
Description
Severity
Failure to ensure facility abuse protocols were implemented for 1 of 3 incidents reviewed involving Resident B.
This visit was conducted for the investigation of complaints IN00411853 and IN00412827.
Findings
No deficiencies related to the allegations in complaints IN00411853 and IN00412827 were cited. The facility was found to be in compliance with relevant regulations.
Complaint Details
Investigation of Complaints IN00411853 and IN00412827 found no deficiencies related to the allegations.
Report Facts
Census SNF/NF: 65Total Capacity: 65Census Payor Type Medicare: 1Census Payor Type Medicaid: 57Census Payor Type Other: 7
Paper compliance review to the Investigation of Complaint IN00411119 completed on June 26, 2023.
Findings
Majestic Care of Fort Wayne was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 regarding the paper review of the complaint investigation.
Complaint Details
Investigation of Complaint IN00411119; paper compliance review completed with findings of compliance.
This visit was conducted for the investigation of complaints IN00411119 and IN00411535. Complaint IN00411119 resulted in federal deficiencies related to the allegations, while complaint IN00411535 had no deficiencies cited.
Findings
The facility failed to ensure one resident (Resident B) was treated with dignity and respect, as Resident B was left in the shower room for several hours after a shift change. The investigation revealed a breakdown in staff communication and hand-off procedures, resulting in Resident B being unattended in the shower room for approximately four hours. Corrective actions including staff education and revised care plans were implemented.
Complaint Details
Complaint IN00411119 was substantiated with federal deficiencies cited at F557 related to the allegations. Complaint IN00411535 was not substantiated with no deficiencies cited.
Severity Breakdown
SS=D: 1
Deficiencies (1)
Description
Severity
Failure to treat Resident B with dignity and respect, including being left in the shower room unattended for several hours after shift change.
SS=D
Report Facts
Census: 64Total Capacity: 64Time Resident Left in Shower: 4Number of CNAs with Corrective Action: 5
Employees Mentioned
Name
Title
Context
Gregg Fuller
Laboratory Director's or Provider/Supplier Representative
Signed the report
Unnamed Administrator
Administrator
Provided interviews and information about the incident and investigation
DNS
Director of Nursing Services
Provided staff education and interviews regarding the incident and corrective actions
ADON
Assistant Director of Nursing
Assisted with staff education
CNA 2
Certified Nurse Aide
Involved in incident, received corrective action
CNA 5
Certified Nurse Aide
Involved in incident, left Resident B unattended in shower, received corrective action
CNA 8
Certified Nurse Aide
Involved in incident, received corrective action
CNA 9
Certified Nurse Aide
Involved in incident, received corrective action
CNA 10
Certified Nurse Aide
Found Resident B unattended in shower room at midnight
CNA 11
Certified Nurse Aide
Reported CNA 10 found Resident B in shower room
CNA 13
Certified Nurse Aide
Received corrective action
Inspection Report Original LicensingCensus: 60Capacity: 66Deficiencies: 0Jun 6, 2023
Visit Reason
A preoccupancy survey was conducted for the addition of four beds in rooms 116, 117, 126, and 127, increasing from 1 to 2 beds per room, to ensure compliance with regulatory requirements.
Findings
The facility was found in compliance with Medicare/Medicaid participation requirements, life safety from fire codes, and the National Fire Protection Association Life Safety Code. The facility is fully sprinklered with appropriate fire alarm and smoke detection systems.
This visit was conducted for the investigation of complaints IN00406427, IN00406444, IN00407467, and IN00407492 at Majestic Care of Fort Wayne.
Findings
No deficiencies related to the allegations in any of the complaints were cited. The facility was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1.
Complaint Details
Complaints IN00406427, IN00406444, IN00407467, and IN00407492 were investigated and found to have no deficiencies related to the allegations.
Report Facts
Census Bed Type: 64Census Payor Type - Medicare: 4Census Payor Type - Medicaid: 56Census Payor Type - Other: 4
A Post Survey Revisit (PSR) was conducted to the Emergency Preparedness Survey and the Life Safety Code Recertification and State Licensure Survey originally conducted on 01/24/23 by the Indiana Department of Health.
Findings
At this PSR survey, Majestic Care of Fort Wayne was found in compliance with Emergency Preparedness Requirements and Life Safety Code Requirements for Medicare and Medicaid Participating Providers and Suppliers. The facility was fully sprinklered except for a detached wood shed used for storage.
Report Facts
Facility capacity: 66Census: 63
Inspection Report Life SafetyCensus: 60Capacity: 66Deficiencies: 8Jan 24, 2023
Visit Reason
An Emergency Preparedness Survey and a Life Safety Code Recertification and State Licensure Survey were conducted by the Indiana Department of Health in accordance with 42 CFR 483.73 and 42 CFR 483.90(a) respectively.
Findings
The facility was found in substantial compliance with Emergency Preparedness Requirements but had multiple deficiencies related to Life Safety Code including failure to conduct required 3-year 4-hour load testing of the emergency generator, failure to replace battery-operated smoke alarms older than 10 years, improper storage in combustible storage rooms, unsecured electrical boxes, blocked laundry room vents, overdue annual fire door inspections, and failure to test non-hospital grade electrical receptacles in resident rooms annually.
Severity Breakdown
SS=C: 1SS=E: 4SS=F: 3
Deficiencies (8)
Description
Severity
Failed to conduct required 3-year 4-hour load testing of the emergency generator.
SS=C
Failed to replace 40 of 40 battery-operated smoke alarms in resident rooms that were older than 10 years.
SS=F
Combustible storage room was not separated by smoke resistant partitions or doors.
SS=E
One electrical box in the east wing T.V. room was not securely fastened in place.
SS=E
Laundry room had fuel-fired dryers with fresh air intake blocked by cardboard.
SS=E
Failed to ensure annual inspection and testing of 2 of 2 fire door assemblies were completed.
SS=E
Failed to ensure non-hospital grade electrical receptacles at 40 resident sleeping rooms were tested at least annually.
SS=F
Failed to maintain emergency power standby system with required 4-hour continuous run test within last 36 months.
Paper compliance review to the Annual Recertification and State Licensure survey was completed.
Findings
Majestic Care of Fort Wayne was found to be in compliance with 42 CFR Part 483, Subpart B and 410 IAC 16.2-3.1 based on the paper review for the Recertification and State Licensure survey.
This visit was for a Recertification and State Licensure Survey conducted on January 3, 4, 5, 6, and 9, 2023.
Findings
The facility failed to ensure adverse side effects and effectiveness of medication were monitored for 3 of 8 residents reviewed, specifically regarding monitoring for hypoglycemia, hyperglycemia, and opioid side effects. Documentation of pain levels for scheduled pain medication was also lacking.
Severity Breakdown
SS=D: 1
Deficiencies (1)
Description
Severity
Failure to monitor adverse side effects and effectiveness of medication for residents, including lack of monitoring for signs and symptoms of hypoglycemia, hyperglycemia, and opioid side effects.
This visit was conducted for the investigation of complaint IN00393821 at Majestic Care of Fort Wayne.
Findings
The complaint investigation was substantiated with no deficiencies found. The facility was found to be in compliance with relevant federal regulations.
Complaint Details
Complaint IN00393821 was substantiated with no deficiencies identified.
Report Facts
Census Bed Type: 60Census Payor Type - Medicare: 1Census Payor Type - Medicaid: 52Census Payor Type - Other: 7
This visit was conducted for the investigation of Complaint IN00390174.
Findings
The complaint IN00390174 was found to be unsubstantiated due to lack of evidence. The facility was found to be in compliance with relevant regulations.
Complaint Details
Complaint IN00390174 was investigated and found unsubstantiated due to lack of evidence.