Show Inspection Reports
Total health inspections
37
California average 12.5
Last Health inspection on Aug 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
ManorCare Health Services-Palm Desert
Nursing Home
ManorCare Health Services-Palm Desert
Nursing Home
Manorcare Health Services-Palm Desert, situated in the peaceful city of Palm Desert, CA, blends lively living with exceptional care. Offering independent living, skilled nursing, respite care, and rehabilitation, this community is dedicated to improving residents’ quality of life with compassionate, individualized support. The team conducts thorough assessments to tailor care to each resident’s specific needs, fostering a warm and supportive environment. Residents can choose from well-designed, comfortable apartments that provide both relaxation and personal space.
The community features top-tier amenities such as fitness centers and stretching classes to encourage wellness and an active lifestyle. Thoughtfully arranged social areas and engaging activities ensure that every day is filled with meaningful experiences and happiness. Every aspect of Manorcare Health Services-Palm Desert is designed to inspire, uplift, and celebrate the joy of life.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
145
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
56.6%
Residents per day (avg)
164
Occupancy rate
56.6%
Residents per day (avg)
164
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
13% of new residents, usually for short-term rehab.
Typical stay
23 days
Private pay
78% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
9% of new residents, often for long-term daily care.
Typical stay
6 - 7 months
Finances and operations
Voluntary non-profit home
Other
Home revenue
$24.5M
Operating deficit
-$2.6M
Voluntary non-profit home
Other
Home revenue
$24,460,950.00
Operating deficit
$-2,568,220.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.2M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$18.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$27.0M
145-bed community
A larger shared setting that may offer more common spaces and organized community services.
20 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 19 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Occupancy Rate
77%
Occupied Beds
111 of 145
Percentage of available beds currently in use by residents.
License Status
LICENSEDFacility Type
RESIDENTIAL CARE ELDERLY
License Date
August 16, 2005
Additional licensing details
County:
RIVERSIDE
Ownership & operating entity
ManorCare Health Services-Palm Desert is legally operated by BLC MIRAGE INN LP.
What does this home offer?
Accept Medicaid: Yes, Accept
Total Residents: 178 Residents
Pets Allowed: Yes, Pets Allowed
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Fitness and Recreation
Types of Care at ManorCare Health Services-Palm Desert
Independent Living
Skilled Nursing
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
8 visits
Breakdown by visit type
6 total complaint visits
2 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
6 complaint investigations
Investigations can have many visits.
4 official inspections
0 serious citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
0 moderate citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
Latest inspection
Date:August 30, 2024
Type:Annual Inspection
Inspection Report Summary for ManorCare Health Services-Palm Desert
Most inspections found no deficiencies, including the most recent annual inspection on August 30, 2024, which was fully compliant with all regulations. Several complaint investigations over the past few years alleged issues such as staff misconduct, pressure injuries, and response times, but all were unsubstantiated after thorough reviews. The facility consistently met infection control standards and maintained a safe, clean environment. No fines, enforcement actions, or severe deficiencies were reported in any of the available inspections. This record suggests stable compliance with regulatory requirements and no emerging patterns of concern.
Compare Nursing Homes around Palm Desert
The information below is reported by the California Department of Social Services and Department of Public Health.
The Carlotta
-5%
-17%
-28%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
CA 92211
59
No
-
WELL TREVI CARLOTTA SNF LLC
60.6%
$7,453,959.00
$1,949,659.00
26.2%
37.20
3.5242
-
23
1
-5%-17%-28%Private / Semi-Private Rooms
ManorCare Health Services-Palm Desert
-61%
-12%
-10%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Palm Desert
178
Yes
19
BLC MIRAGE INN LP
76.6%
$24,474,263.00
$8,196,396.00
33.5%
163.70
3.7149
2
121
3
-61%-12%-10%Private / Semi-Private Rooms
The Carlotta
Type of care:
SNF
AL
Community:
CA 92211
Bed Count:
59
Pets Allowed:
No
Operator:
WELL TREVI CARLOTTA SNF LLC
CCN:
555226
Occupancy:
60.6%
Home Revenue:
$7,453,959.00
Payroll Costs:
$1,949,659.00
Payroll %:
26.2%
Avg Residents/Day:
37.20
Overall Rating:
Adj Nurse Hours:
3.5242
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
23
Severe Citations:
1
RN share vs State Avg:
-5%
-5%
Staffing vs State Avg:
-17%
-17%
Occupancy vs State Avg:
-28%
-28%
Bed Options:
Private / Semi-Private Rooms
ManorCare Health Services-Palm Desert
Type of care:
AL
IL
MC
SNF
Community:
Palm Desert
Bed Count:
178
Pets Allowed:
Yes
Operator:
BLC MIRAGE INN LP
CCN:
555339
Occupancy:
76.6%
Home Revenue:
$24,474,263.00
Payroll Costs:
$8,196,396.00
Payroll %:
33.5%
Avg Residents/Day:
163.70
Overall Rating:
Adj Nurse Hours:
3.7149
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
121
Severe Citations:
3
RN share vs State Avg:
-61%
-61%
Staffing vs State Avg:
-12%
-12%
Occupancy vs State Avg:
-10%
-10%
Bed Options:
Private / Semi-Private Rooms
Places of interest near ManorCare Health Services-Palm Desert
3.2 miles from city center
74-350 Country Club Dr, Palm Desert, CA 92260
Calculate Travel Distance to ManorCare Health Services-Palm Desert
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
369
Total Staff
214
Employees
155
Contractors
74,288
Total Hours (Quarter)
101
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 12 | 7.9 | Yes |
| Licensed Practical Nurse | 90 | 8.1 | Yes |
| Certified Nursing Assistant | 233 | 8.2 | Yes |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
338 staff
8.2hs shift avg
Physicians & Practitioners ⓘ
2 staff
7hs shift avg
Therapy Services ⓘ
16 staff
7.6hs shift avg
Activities & Recreation ⓘ
1 staff
7.8hs shift avg
Social Services ⓘ
3 staff
7.7hs shift avg
Dietary Services ⓘ
5 staff
7.4hs shift avg
Other Services ⓘ
3 staff
8.1hs shift avg
Contractor Analysis
4%
of total hours from contractors
2,977 contractor hours this quarter
Certified Nursing Assistant: 126
Licensed Practical Nurse: 26
Registered Nurse: 3
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 107 | 126 | 233 | 36,196 | 91 | 100% | 8.2 |
| Licensed Practical Nurse | 64 | 26 | 90 | 21,849 | 91 | 100% | 8.1 |
| Registered Nurse | 9 | 3 | 12 | 3,023 | 91 | 100% | 7.9 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,909 | 89 | 98% | 7.3 |
| Speech Language Pathologist | 4 | 0 | 4 | 1,792 | 86 | 95% | 7.8 |
| RN Director of Nursing | 3 | 0 | 3 | 1,656 | 70 | 77% | 8.4 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,636 | 91 | 100% | 7.3 |
| Physical Therapy Assistant | 3 | 0 | 3 | 1,165 | 79 | 87% | 8 |
| Dental Services Staff | 3 | 0 | 3 | 1,040 | 64 | 70% | 8.1 |
| Qualified Social Worker | 3 | 0 | 3 | 874 | 65 | 71% | 7.7 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 873 | 73 | 80% | 7.4 |
| Qualified Activities Professional | 1 | 0 | 1 | 537 | 69 | 76% | 7.8 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 1 | 0 | 1 | 483 | 64 | 70% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 281 | 49 | 54% | 5.7 |
Health Inspection History
Inspections
Total health citations
121
Citations per inspection
3.27
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
62 of 121 citations resulted from standard inspections; 57 of 121 resulted from complaint investigations; and 2 of 121 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
3
3
200% worse than California averageCalifornia average: 1
0 critical citations
3 serious citations
118 moderate citations
0 minor citations
Citations history (last 3 years)
Care Planning moderate citation
Aug 27, 2025
Corrected
Resident Rights moderate citation
Aug 27, 2025
Corrected
Infection Control moderate citation
Jun 25, 2025
Corrected
Infection Control moderate citation
Jun 25, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Resident Census by Payment Source
165
Total Residents
Medicare
16
(9.7%)
ⓘ
Medicaid
120
(72.7%)
ⓘ
Private Pay/Other
29
(17.6%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.2
52% better than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
5.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
5.5
51% better than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
3.1%
Percent of long-stay residents whose need for help with daily activities has increased
3.1%
72% better than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
4.9%
Percent of long-stay residents whose ability to move independently worsened
4.9%
59% better than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.6%
24% better than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.0%
Percent of long-stay residents experiencing one or more falls with major injury
2.0%
17% worse than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.5%
Percent of long-stay high risk residents with pressure ulcers
4.5%
9% better than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.2%
Percent of long-stay residents with a urinary tract infection
0.2%
82% better than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.6%
Percent of long-stay residents who lose too much weight
1.6%
62% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
4.3%
Percent of long-stay residents who have depressive symptoms
4.3%
36% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.3%
Percent of long-stay residents who received an antipsychotic medication
14.3%
42% worse than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
5% better than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
73% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.7%
In line with California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$74K
36% higher than California averageCalifornia average: $55K
Number of fines
2
15% fewer fines than California averageCalifornia average: 2.4
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
102% more payment denials than California averageCalifornia average: 0.5
Fines amount comparison
Fines amount comparison
This facility
$74K
California average
$55K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 16, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 16, 2024
$17K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 12, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 12, 2024
$58K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 12, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 12, 2024
75 days
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for ManorCare Health Services-Palm Desert based on CMS SNF Cost Reports.
Occupancy Rate
56.6%
↑ 15.3pp vs 2023
Net Income
-$2,568,220
↑ ~$1.8M vs 2023
Total Payroll
$10,954,353
↑ ~$2.0M vs 2023
Profit Margin
-10.5%
↑ 22.8pp vs 2023
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