ManorCare Health Services-Palm Desert

ManorCare Health Services-Palm Desert is a Nursing Home in California

ManorCare Health Services-Palm Desert is a Nursing Home in California

ManorCare Health Services-Palm Desert

74-350 Country Club Dr, Palm Desert, CA 92260 View Map

ManorCare Health Services-Palm Desert is a Nursing Home in California

ManorCare Health Services-Palm Desert is a Nursing Home in California

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Overview of ManorCare Health Services-Palm Desert

ManorCare Health Services-Palm Desert, situated in the peaceful city of Palm Desert, CA, blends lively living with exceptional care. Offering independent living, skilled nursing, respite care, and rehabilitation, this community is dedicated to improving residents’ quality of life with compassionate, individualized support. The team conducts thorough assessments to tailor care to each resident’s specific needs, fostering a warm and supportive environment. Residents can choose from well-designed, comfortable apartments that provide both relaxation and personal space.

The community features top-tier amenities such as fitness centers and stretching classes to encourage wellness and an active lifestyle. Thoughtfully arranged social areas and engaging activities ensure that every day is filled with meaningful experiences and happiness. Every aspect of ManorCare Health Services-Palm Desert is designed to inspire, uplift, and celebrate the joy of life.

+1 760-585-1168

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.71/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
2/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
1/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
1/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 145

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the California average
Occupancy rate 56.6%
Residents per day (avg) 164
Occupancy rate
56.6%
Residents per day (avg)
164

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

13% of new residents, usually for short-term rehab.

Typical stay 23 days

Private pay

78% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

9% of new residents, often for long-term daily care.

Typical stay 6 - 7 months

Finances and operations

Voluntary non-profit home
Other
Home revenue
$24.5M
Operating deficit
-$2.6M
Voluntary non-profit home Other
Home revenue
$24,460,950.00
Operating deficit
$-2,568,220.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.2M
33.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$18.8M
Total costs $27.0M
Bed community size
145-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
20 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 19 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy Rate
77%
Occupied Beds
111 of 145
Percentage of available beds currently in use by residents.

California average: 72%

License Status
LICENSED
Facility Type
RESIDENTIAL CARE ELDERLY
License Date
August 16, 2005

Additional licensing details

County: RIVERSIDE

Ownership & operating entity

ManorCare Health Services-Palm Desert is legally operated by BLC MIRAGE INN LP.

What does this home offer?

Accepts Medicaid icon
Accepts Medicaid icon

Accept Medicaid: Yes, Accept

Total residents icon
Total residents icon

Total Residents: 178 Residents

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: Private / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at ManorCare Health Services-Palm Desert

Independent Living Skilled Nursing
Contact ManorCare Health Services-Palm Desert

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

8 visits

California average: 14 visits

Breakdown by visit type

6 total complaint visits

2 other visits Info Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.

California average

12 total complaint visits

7 other visits

6 complaint investigations

Investigations can have many visits.

California average: 10 complaint investigations

4 official inspections

California average: 4 official inspections

0 serious citations

A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.

California average: 3 serious citations

0 moderate citations

A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.

California average: 4 moderate citations

Inspection Report Summary for ManorCare Health Services-Palm Desert

Brookdale Mirage Inn (Facility #336410691), a 740‑type residential care facility for the elderly located in Rancho Mirage, has been the subject of repeated unannounced inspections by the California Department of Social Services, Community Care Licensing (CCLD) over the past four years. Beginning in May 2021 with a health‑and‑safety check, the facility received annual, required visits in August 2021, August 2022, August 2023, and August 2024. Each inspection was conducted by a Licensing Program Analyst and focused primarily on infection control, environmental safety, and documentation compliance.

Across all visits, the agency reported no deficiencies per Title 22, Division 6 of the California Code of Regulations. The facility consistently demonstrated an up‑to‑date Infection Control Plan, maintained adequate personal protective equipment, and performed regular temperature checks, symptom screening, and staff testing. Fire safety systems—including smoke detectors, fire alarms, and extinguishers—were inspected and found compliant, with recent maintenance logs noted. Food service and medication management also met regulatory standards, with proper storage, inventory, and disposal procedures in place. Personnel records, training certifications, and client rights documentation were reviewed and found satisfactory. Although the August 2024 inspection was curtailed by time constraints, the preliminary review still yielded no citations.

The narrative across the visits reveals a pattern of strong compliance and proactive risk mitigation. Census figures have fluctuated—105 residents in August 2021, 118 in August 2022, 145 in August 2023, and 115 in August 2024—yet the facility’s operations and staffing levels (ranging from 87 to 120 staff members) consistently matched regulatory capacity requirements. Overall, Brookdale Mirage Inn has maintained a safe, well‑managed environment for its residents, with continuous adherence to health and safety protocols and no recorded violations over the inspected period.

Places of interest near ManorCare Health Services-Palm Desert

Address 3.2 miles from city center

Address 74-350 Country Club Dr, Palm Desert, CA 92260

Calculate Travel Distance to ManorCare Health Services-Palm Desert

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

369
Total Staff
214
Employees
155
Contractors
74,288
Total Hours (Quarter)
101
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse127.9 Yes
Licensed Practical Nurse908.1 Yes
Certified Nursing Assistant2338.2 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
338 staff
8.2hs shift avg
Physicians & Practitioners
2 staff
7hs shift avg
Therapy Services
16 staff
7.6hs shift avg
Activities & Recreation
1 staff
7.8hs shift avg
Social Services
3 staff
7.7hs shift avg
Dietary Services
5 staff
7.4hs shift avg
Other Services
3 staff
8.1hs shift avg
Contractor Analysis
4%
of total hours from contractors
2,977 contractor hours this quarter
Certified Nursing Assistant: 126 Licensed Practical Nurse: 26 Registered Nurse: 3
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant10712623336,19691100%8.2
Licensed Practical Nurse64269021,84991100%8.1
Registered Nurse93123,02391100%7.9
Physical Therapy Aide5051,9098998%7.3
Speech Language Pathologist4041,7928695%7.8
RN Director of Nursing3031,6567077%8.4
Other Dietary Services Staff4041,63691100%7.3
Physical Therapy Assistant3031,1657987%8
Dental Services Staff3031,0406470%8.1
Qualified Social Worker3038746571%7.7
Respiratory Therapy Technician4048737380%7.4
Qualified Activities Professional1015376976%7.8
Administrator1015126470%8
Dietitian1014836470%7.5
Nurse Practitioner1014645864%8
Clinical Nurse Specialist1012814954%5.7

Health Inspection History

Source: CMS Health Citations (Dec 2019 – Aug 2025)

37
Inspections
121
Total Citations
0
Critical (J-L)
3
Serious (G-I)
3.27
Citations/Inspection
Aug 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
118
Serious (G-I)
3
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
40
33% of total
Resident Rights
19
16% of total
Abuse, Neglect & Exploitation
13
11% of total
Pharmacy Services
11
9% of total
Infection Control
7
6% of total
Environmental
4
3% of total
Citation Sources
Standard Inspections 64
Complaint Investigations 59
Infection Control 1
State Comparison (CA)
Citations
121
California average: 50.2
Critical Citations
0
California average: 0.4
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Aug 27, 2025 D Care PlanningF0656 Corrected
Aug 27, 2025 D Resident RightsF0558 Corrected
Jun 25, 2025 D Infection ControlF0880 Corrected
Jun 25, 2025 E Infection ControlF0881 Corrected
Apr 24, 2025 D Abuse/NeglectF0607 Corrected
Apr 24, 2025 D Abuse/NeglectF0609 Corrected
Apr 24, 2025 D EnvironmentalF0921 Corrected
Apr 24, 2025 D Quality of CareF0684 Corrected
Apr 09, 2025 E PharmacyF0755 Corrected
Apr 09, 2025 D Resident RightsF0558 Corrected
Mar 04, 2025 D Abuse/NeglectF0609 Corrected
Mar 04, 2025 D Quality of CareF0684 Corrected
Mar 04, 2025 D Quality of CareF0688 Corrected
Jan 31, 2025 D Quality of CareF0689 Corrected
Jan 21, 2025 D Abuse/NeglectF0609 Corrected
Jan 10, 2025 D EnvironmentalF0908 Corrected
Jan 10, 2025 E EnvironmentalF0921 Corrected
Jan 10, 2025 D Infection ControlF0880 Corrected
Jan 10, 2025 E Nursing ServicesF0725 Corrected
Jan 10, 2025 D NutritionF0801 Corrected
Jan 10, 2025 E NutritionF0802 Corrected
Jan 10, 2025 E NutritionF0803 Corrected
Jan 10, 2025 E NutritionF0804 Corrected
Jan 10, 2025 E NutritionF0805 Corrected
Jan 10, 2025 D NutritionF0806 Corrected
Jan 10, 2025 E NutritionF0809 Corrected
Jan 10, 2025 E NutritionF0812 Corrected
Jan 10, 2025 F NutritionF0814 Corrected
Jan 10, 2025 E PharmacyF0755 Corrected
Jan 10, 2025 D PharmacyF0756 Corrected
Jan 10, 2025 D PharmacyF0758 Corrected
Jan 10, 2025 D PharmacyF0759 Corrected
Jan 10, 2025 E PharmacyF0761 Corrected
Jan 10, 2025 E Quality of CareF0679 Corrected
Jan 10, 2025 D Quality of CareF0684 Corrected
Jan 10, 2025 D Quality of CareF0685 Corrected
Jan 10, 2025 D Quality of CareF0692 Corrected
Jan 10, 2025 D Quality of CareF0697 Corrected
Jan 10, 2025 D Quality of CareF0791 Corrected
Jan 10, 2025 E Care PlanningF0640 Corrected
Jan 10, 2025 D Resident RightsF0550 Corrected
Jan 10, 2025 E Resident RightsF0554 Corrected
Jan 10, 2025 E Resident RightsF0558 Corrected
Jan 10, 2025 E Resident RightsF0578 Corrected
Jan 10, 2025 E Resident RightsF0584 Corrected
Nov 25, 2024 E Infection ControlF0880 Corrected
Nov 14, 2024 D Quality of CareF0684 Corrected
Nov 04, 2024 D Quality of CareF0689 Corrected
Sep 30, 2024 D Abuse/NeglectF0609 Corrected
Sep 13, 2024 E Quality of CareF0692 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Resident Census by Payment Source
165 Total Residents
Medicare 16 (9.7%)
Medicaid 120 (72.7%)
Private Pay/Other 29 (17.6%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
3.2 Score
52% better than avg California avg: 6.6

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
5.5 Score
51% better than avg California avg: 11.3

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
3.1%
Lost Too Much Weight
1.6%
Urinary Tract Infection
0.2%
Depressive Symptoms
4.3%
Falls with Major Injury
2.0%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
14.3%
Walking Ability Worsened
4.9%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
4.5%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
8.6%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
98.2% Near average California: 94.0%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.4% 73% better than avg California: 1.5%
Influenza Vaccine
95.7% Near average California: 93.2%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $74K California avg: $55K 36% worse than avg
Number of Fines 2 California avg: 2.4
Payment Denials 1 75 total days
Compared to California Average Facility: $74K | California Avg: $55K
Penalty History

Showing all 3 penalties (Jan 2024 - May 2024)

May 16, 2024 Civil Money Penalty
$17K
Jan 12, 2024 Civil Money Penalty
$58K
Jan 12, 2024 Payment Denial
75 days

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Claim What’s Yours: Financial Aid for California Seniors

Program
State Program Name
Eligibility
Benefits
Multipurpose Senior Services Program
MSSP (Medi-Cal Waiver)
  • General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • CA Specifics: County-managed; waitlists possible.
  • Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
  • General: Age 65+, California resident, Medicaid-eligible or low-income.
  • Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
  • Asset Limits: $2,000 (individual).
  • CA Specifics: Can hire family as caregivers.
  • Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
  • General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
  • Income Limits: ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual).
  • CA Specifics: Available in 38 counties; waitlists common.
  • Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
  • General: Age 62+, California resident, own and live in home, 40% equity.
  • Income Limits (2025): ~$51,500/year (household, adjusted annually).
  • Asset Limits: Equity-based; no strict asset cap.
  • CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
  • Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
CA ALW
  • General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
  • Income Limits: ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual).
  • CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
  • Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
CA CARES
  • General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits: Not applicable; need-based.
  • CA Specifics: High demand in urban areas; complements IHSS respite.
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
  • General: Age 60+ priority, California resident, low-income, utility/heating need.
  • Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
  • Asset Limits: Not applicable; income-focused.
  • CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
  • Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).

Claim What’s Yours Financial Aid for California Seniors

MSSP (Medi-Cal Waiver)

Multipurpose Senior Services Program

Requirements:
  • General:
    Age 65+, California resident, Medi-Cal eligible, nursing home risk.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • CA Specifics:
    County-managed; waitlists possible.
Benefits without Contact:
  • Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
California IHSS

In-Home Supportive Services (IHSS)

Requirements:
  • General:
    Age 65+, California resident, Medicaid-eligible or low-income.
  • Income Limits:
    ~$1,732/month (individual, Medi-Cal threshold).
  • Asset Limits:
    $2,000 (individual).
  • CA Specifics:
    Can hire family as caregivers.
Benefits without Contact:
  • Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
CA MSSP

Multipurpose Senior Services Program (MSSP)

Requirements:
  • General:
    Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
  • Income Limits:
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual).
  • CA Specifics:
    Available in 38 counties; waitlists common.
Benefits without Contact:
  • Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
CA PTP

Property Tax Postponement Program (PTP)

Requirements:
  • General:
    Age 62+, California resident, own and live in home, 40% equity.
  • Income Limits (2025):
    ~$51,500/year (household, adjusted annually).
  • Asset Limits:
    Equity-based; no strict asset cap.
  • CA Specifics:
    Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
  • Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
CA ALW

Assisted Living Waiver (ALW)

Requirements:
  • General:
    Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
  • Income Limits:
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual).
  • CA Specifics:
    Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
  • Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
CA CARES

California CARES Program

Requirements:
  • General:
    Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits:
    No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits:
    Not applicable; need-based.
  • CA Specifics:
    High demand in urban areas; complements IHSS respite.
Benefits without Contact:
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
CA LIHEAP

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ priority, California resident, low-income, utility/heating need.
  • Income Limits (2025):
    ~$2,510/month (200% of poverty level, individual).
  • Asset Limits:
    Not applicable; income-focused.
  • CA Specifics:
    High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
  • Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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