Inspection Reports for ManorCare Health Services-Palm Desert

The inspection was an unannounced annual case management visit to evaluate the facility's compliance with regulatory requirements.

The facility was found to be in compliance with all applicable regulations, including physical plant safety, food service, employee records, and fire safety. No deficiencies were cited during this inspection.

An unannounced annual inspection was conducted to evaluate compliance with regulatory requirements.

The facility met documentation requirements with no deficiencies cited during this visit. Due to time constraints, the inspection was not fully completed and will require a return visit.

An unannounced annual inspection was conducted to evaluate compliance with state regulations for the Residential Care Facility for the Elderly (RCFE).

The facility was found to be clean, well-maintained, and in compliance with all applicable regulations. No deficiencies were observed during the inspection.

An unannounced complaint investigation visit was conducted in response to an allegation that staff inappropriately touched a resident while in care.

The investigation, which included staff and resident interviews and record reviews, was unable to corroborate the allegation. The resident was cognitively impaired and unable to provide details, and no witnesses were found to support the claim. The allegation was determined to be unsubstantiated.

The complaint alleged that staff inappropriately touched a resident. The investigation found no evidence to substantiate the allegation, and it was classified as unsubstantiated.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2020-11-02 regarding staff causing bruising, handling residents roughly, and yelling at residents.

The investigation found all allegations unsubstantiated due to lack of evidence or witnesses. Staff involved no longer worked at the facility and the resident involved had moved out over a year prior to the investigation.

The complaint involved allegations that facility staff caused bruising to a resident, handled a resident roughly, and yelled at residents. All allegations were found unsubstantiated after file reviews and interviews, with no evidence or witnesses to corroborate the claims.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2020-11-02 regarding multiple allegations about resident care and facility practices at Brookdale Mirage Inn.

The investigation found all six allegations unsubstantiated, with no evidence or witnesses to corroborate claims related to pressure injuries, reporting changes in resident condition, communication with resident's representative, refund policies, charges for services not received, and meeting resident showering needs.

The complaint involved six allegations: 1) Resident sustained a pressure injury while in care; 2) Licensee did not ensure timely reporting of changes in resident's condition to a physician; 3) Licensee did not answer communications promptly and appropriately to the resident's representative; 4) Licensee did not follow facility policy concerning refunds; 5) Resident was charged for services not received; 6) Staff did not meet resident's showering needs. All allegations were found unsubstantiated.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2020-07-09 alleging that a resident sustained multiple pressure injuries while in care.

The investigation found the allegation unsubstantiated due to lack of evidence or witnesses to corroborate the claim. The resident was non-ambulatory, and relevant medical records were archived after the resident moved out.

The complaint alleged that resident #1 sustained multiple pressure injuries and was admitted to the hospital on July 8, 2020. The finding was unsubstantiated as there was no preponderance of evidence to prove the alleged violation occurred.

The inspection was an unannounced annual inspection with emphasis on infection control conducted by the Licensing Program Analyst.

No deficiencies were observed during the visit. The facility was found to have appropriate COVID-19 related postings, sufficient hygiene supplies, PPE, and a designated infection control lead. Infection control procedures and plans for COVID-19 testing, isolation, and resident monitoring were in place and followed Department guidelines.

An unannounced complaint investigation was conducted in response to an allegation that staff failed to respond to the call system in a timely manner.

The investigation included interviews and record reviews regarding a resident's fall and response time to a call pendant. The allegation was deemed unsubstantiated as evidence showed staff responded within 10 to 17 minutes, which is within the expected response time.

The complaint alleged that staff failed to respond to a call system in a timely manner, specifically that a resident activated their pendant and did not receive a response for thirty minutes. The investigation found staff responded within 10 to 17 minutes, and the complaint was unsubstantiated.

An unannounced complaint investigation was conducted in response to allegations including staff neglect resulting in a pressure injury, unmet toileting needs, inadequate food services, and staff pushing a resident.

All allegations were investigated through interviews, record reviews, and observations, and were found to be unsubstantiated. The facility staff were found to be attentive and responsive to residents' needs.

The complaint investigation was unsubstantiated. Allegations included staff neglect causing a pressure injury, unmet toileting needs, inadequate food services, and staff pushing a resident. Evidence did not support these claims.

An unannounced required annual inspection was conducted with an emphasis on the infection control domain.

No health and safety concerns were observed during the inspection, and no deficiencies were cited under Title 22, Division 6, of the California Code of Regulations.

An unannounced visit was conducted to investigate a complaint alleging that staff mishandled a resident resulting in bruising.

The investigation, including interviews and record review, found conflicting information and was unable to corroborate the allegation. The complaint was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged staff mishandling a resident resulting in bruising. The allegation was found unsubstantiated after investigation, with no conclusive evidence to prove the violation occurred.

The visit was conducted as a health and safety check in conjunction with complaint #18-AS-20210503144834.

No health and safety concerns were noted during the inspection.

Complaint #18-AS-20210503144834 was investigated and found to have no health and safety concerns.