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Massena Rehabilitation & Nursing Center
Nursing Home, Hospice Care, Palliative Care & Respite Care · Massena, NY
Exterior view of Massena Rehabilitation & Nursing Center Outdoor bench in a grassy area of a senior facility

Massena Rehabilitation & Nursing Center

Nursing Home, Hospice Care, Palliative Care & Respite Care · Massena, NY
89 Grove Street, Massena, NY 13662 View map Calculator: See prices in your area
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Overview of Massena Rehabilitation & Nursing Center

At 89 Grove Street in Massena, Massena Rehabilitation and Nursing Center operates a 160-bed skilled nursing facility owned by MARNC Operating, LLC. The for-profit operator, affiliated with Personal Healthcare Management, serves Medicare and Medicaid beneficiaries at 90% occupancy. Family council participation and automatic sprinkler systems are confirmed infrastructure elements.

Overall performance and health inspection both score 1 star; staffing and quality measures each score 2 stars. All ratings fall below benchmarks.

Daily nursing totals 3.18 hours/resident against the standard of 3.6 hours.

Licensed nursing hours at 0.9/day fall materially short of the national benchmark of 1.4 hours. Registered nurses work 34 minutes daily (19% below state); licensed practical nurses, 27 minutes (41% below state). Certified nursing aides provide 2 hours 12 minutes/resident (in line with state).

Weekend registered nurse presence drops to 21 minutes; 25% below the average. Nurse staff turnover reaches 69.8%, far exceeding the average of 40.6%.

All nine inspections since 2017 generated citations; a 100% citation rate versus the average of 44%. Fifty-six citations appear in the cumulative record (331% above average).

The August 15, 2025 complaint-triggered survey documented 65 citations and 41 deficiencies, surpassing averages substantially. Violations encompassed bedrails, behavioral health service adequacy, food procurement and safety, infection control protocols, resident rights, and multiple safety systems.

Prior inspections revealed recurring themes: quality of care deficits, nutrition and hydration lapses, and documentation failures in reporting to national health surveillance networks.

Two enforcement actions are recorded (June 2023 and June 2017). Complaint filings total 235 (236% above state per year), representing 1.82/occupied bed; 264% above state density. The composite inspection score of 54 out of 100 (F) ranks substantially below the average of 74 (C).

Only 42.2% of short-stay residents meet expected functional improvement at discharge (21% worse than state); 43.2% achieve return to home or community (15% worse). Emergency department visits among short-stay residents total 19.6%; more than double the state rate of 9.7%.

Long-stay residents encounter emergency visits at 5.61/1,000 resident-days, exceeding the baseline by 316%. Four concurrent lawsuits remain active (scheduled June 1, 2026).

On-site services span clinical laboratory, dental, dietary, housekeeping, mental health, occupational therapy, pharmacy, physician oversight, podiatry, physical therapy, social work, speech pathology, and therapeutic activities.

Massena Hospital proximity is five minutes by car.

Massena Rehabilitation and Nursing Center carries substantial documented risks: pervasive regulatory deficiency patterns, two formal enforcement actions, complaint volume 235% above state averages, poor short-stay clinical outcomes, and staff turnover of nearly 70%.

Families must obtain the complete August 2025 inspection report, request corrective action documentation, verify staffing ratios and employment stability, and understand the four pending lawsuits.

Facility Direct Line (315) 769-2494
Facility Direct Line (315) 769-2494 info@massenarnc.com

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to New York state averages

Staff type Hours / Day / Resident vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 34m per day ▼ 19% State avg: 42m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 27m per day ▼ 41% State avg: 46m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 12m per day ■ Avg State avg: 2h 11m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 2h 36m per day ▼ 18% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 6m per day ▼ 14% State avg: 7m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 21m per day ▼ 25% State avg: 28m per day · National avg: 28m per day
Bed community size
160-bed community Rank #298 / 748Bed count — State benchmarkedThis home is ranked 298th out of 748 homes in New York. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 74 / 100 Rank #543 / 1173Walk Score — State benchmarkedThis home is ranked 543rd out of 1173 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
90%
Rank #256 / 436Occupancy rate — State benchmarkedThis home is ranked 256th out of 436 homes in New York. Shows this facility's occupancy rate versus the New York average, with its Statewide rank out of 436. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the New York average: 88.3%
Occupied beds
144 / 160
Average occupied beds in New York homes 166 beds

License Details

Facility TypeNursing Home
StatusActive
CountySt. Lawrence
License Number4402304N

Ownership & Operating Entity

Massena Rehabilitation & Nursing Center is legally operated by MARNC Operating, LLC (For Profit).

Owner NameMarnc Operating, LLC (For Profit)

Therapy & Rehabilitation

1 service
Rehabilitation Services

Contact Massena Rehabilitation & Nursing Center

Inspection History

In New York State, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.

Since 2017 · 9 years of data 2 enforcement actions 56 citations 265 complaints 32 inspections 19 complaint investigations
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York State state average. The score below shows how many points this facility sits above or below the typical New York State nursing home score (the benchmark); higher is better.

17 points below the New York State average for nursing homes (83/100)

Rank #541 / 593 in New York State Inspection Score — State benchmarked This home is ranked 541st out of 593 homes in New York State. Shows this facility's inspection score compared to the New York State average among 593 comparable communities in the ranking pool. Rankings are based only on facilities in New York State that report data for that category. Facilities without available data are excluded from the ranking. Inspection score: 66 out of 100. Letter grade D. 17 points below the New York State average for nursing homes (83/100)

Enforcement Actions Info Enforcement actions are formal penalties or interventions imposed by New York State regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.

Since 2017
2 enforcement actions

This facility has 2 enforcement actions. 33% of New York State nursing homes have zero, and the statewide average is 1.6.

  • June 28, 2023 Quality of Care #NH-23-098
  • June 5, 2017 Multiple Deficiencies #NH-18-014

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. New York State state average
Overall vs. NY average 12 Worse Metrics worse than New York State average:
• Total citations (331% above)
• Health citations (155% above)
• Life safety citations (25% above)
• Citations per year (335% above)
• Citations per inspection (29% above)
• Total inspections (256% above)
• Inspections with citations (700% above)
• Inspection citation rate (127% above)
• Total complaints (235% above)
• Complaints per year (236% above)
• Complaints per bed (264% above)
• Complaint investigations (27% above) 0 Better No metrics in this bucket.
Latest Inspection August 15, 2025 Complaint Investigation

Citations Info Citations are formal regulatory issues recorded during state inspections.

This Facility NY Average vs. NY Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 56 13 This facility has 331% more total citations than a typical New York State nursing home (56 vs. NY avg 13).↑ 331% worse
Health citations Info Citations related to resident care, clinical practices, and day-to-day operations. 51 20 This facility has 155% more health citations than a typical New York State nursing home (51 vs. NY avg 20).↑ 155% worse
Life safety citations Info Citations related to building safety — fire prevention, emergency egress, and similar. 5 4 This facility has 25% more life safety citations than a typical New York State nursing home (5 vs. NY avg 4).↑ 25% worse
Citations per year Info Average citations per year since 2023. 18.7 4.3 This facility has 335% more citations per year than a typical New York State nursing home (18.7 vs. NY avg 4.3).↑ 335% worse
Citations per inspection Info Average citations per inspection. 1.8 1.4 This facility has 29% more citations per inspection than a typical New York State nursing home (1.8 vs. NY avg 1.4).↑ 29% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This Facility NY Average vs. NY Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 32 9 This facility has 256% more total inspections than a typical New York State nursing home (32 vs. NY avg 9).↑ 256% worse
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 32 4 This facility has 700% more inspections with citations than a typical New York State nursing home (32 vs. NY avg 4).↑ 700% worse
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 100% 44% This facility has 56 percentage points higher inspection citation rate than a typical New York State nursing home (100% vs. NY avg 44%).↑ 56% worse

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This Facility NY Average vs. NY Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 265 79 This facility has 235% more total complaints than a typical New York State nursing home (265 vs. NY avg 79).↑ 235% worse
Complaints per year Info Average complaints per year since 2023. 88.3 26.3 This facility has 236% more complaints per year than a typical New York State nursing home (88.3 vs. NY avg 26.3).↑ 236% worse
Complaints per bed Info Size-adjusted complaint rate based on occupied beds. 1.82 0.50 This facility has 264% more complaints per bed than a typical New York State nursing home (1.82 vs. NY avg 0.5).↑ 264% worse
Complaint investigations Info On-site investigations triggered by complaints filed with New York State regulators. 19 15 This facility has 27% more complaint investigations than a typical New York State nursing home (19 vs. NY avg 15).↑ 27% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • November 19, 2024 complaint survey found one isolated quality of care deficiency that was corrected by December 30, 2024.
  • August 15, 2025 complaint survey identified 33 deficiencies including bedrails, behavioral health, infection control, food safety, resident rights, and multiple life safety code violations.
  • Multiple 2024 Covid-19 surveys repeatedly cited widespread reporting deficiencies to the national health safety network without further corrective details.
Show Inspection Reports

Infection Prevention & Vaccination

How this facility protects residents through staff vaccination policies and immunization practices.

Employee Flu Vaccination Rate: 99%

Percentage of facility employees vaccinated against influenza.

Lawsuit overview for Massena Rehabilitation & Nursing Center

Summary of court-record activity tied to this facility, compiled from publicly available case dockets.

Source: State court e-filing records

Total Cases Info Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure. 6
Active Cases Info Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture. 4
Closed Info Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes. 2
Since Info Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure. 2023
Most Recent Info Most recent filing on record. Recent activity means legal disputes are still being raised against this facility. 2026
Next Court Date Info Next scheduled court appearance on record across active cases. Jun 01, 2026
View full lawsuit report

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.99
16% worse than New York State average

New York State average: 1.71

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 5.61
316% worse than New York State average

New York State average: 1.35

Short-stay resident measures
Significantly below average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 26.0%
26% worse than New York State average

New York State average: 20.6%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 19.6%
102% worse than New York State average

New York State average: 9.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than New York State average

New York State average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 42.2%
21% worse than New York State average

New York State average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 43.2%
15% worse than New York State average

New York State average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

This home is owned by Marnc Operating, LLC (For Profit)

Places of interest near Massena Rehabilitation & Nursing Center

Address 0.0 miles from city center Info Estimated distance in miles from Massena's city center to Massena Rehabilitation & Nursing Center's address, calculated via Google Maps.

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The information below is reported by the New York State Department of Health.

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335184
Nursing Home Explorer

Financial Assistance for
Nursing Home in New York

Massena Rehabilitation & Nursing Center is located in Massena, New York.
Here are the financial assistance programs available to residents in New York.

Get Financial aid guidance

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled
General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $30,182 individual, higher due to NY Medicaid expansion
NY

Higher asset limit; urban density increases demand.

Benefits
Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+
General New York resident, at risk of decline but not nursing home level.
Income Limits ~$2,500/month individual, varies
Asset Limits $15,000 individual
NY

Cost-sharing required above certain income; urban/rural balance.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+
General NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.
Income Limits (2025) $50,000/year household
Asset Limits No strict asset cap, but income-focused eligibility.
NY

Limited to NYC’s rent-regulated units; high demand in urban areas.

Benefits
Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+
General NYC resident, own and live in a 1-3 family home, co-op, or condo.
Income Limits (2025) $58,399/year household
Asset Limits No strict asset cap, income-driven eligibility.
NY

Applies only in NYC; excludes large apartment buildings.

Benefits
Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

Age One participant must be 60+ (host or guest)
General NYC resident, able to share living space.
Income Limits No strict limit, but targets those needing cost relief.
Asset Limits Not applicable; focus on housing need.
NY

Primarily NYC-focused; limited slots due to demand.

Benefits
Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates

Frequently Asked Questions about Massena Rehabilitation & Nursing Center

Who is the owner of Massena Rehabilitation & Nursing Center?

Massena Rehabilitation & Nursing Center is legally operated by MARNC Operating, LLC (For Profit).

Is Massena Rehabilitation & Nursing Center in a walkable area?

Massena Rehabilitation & Nursing Center has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Massena Rehabilitation & Nursing Center?

According to NY state health department records, Massena Rehabilitation & Nursing Center's license number is 4402304N.

What is the occupancy rate at Massena Rehabilitation & Nursing Center?

Massena Rehabilitation & Nursing Center's occupancy is 90%.

How many beds does Massena Rehabilitation & Nursing Center have?

Massena Rehabilitation & Nursing Center has 160 beds.

Has Massena Rehabilitation & Nursing Center had any recent citations?

Massena Rehabilitation & Nursing Center has had 56 recently reported citations.

Are there photos of Massena Rehabilitation & Nursing Center?

Yes — there are 2 photos of Massena Rehabilitation & Nursing Center in the photo gallery on this page.

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