Show Inspection Reports
Total Health inspections
8
36% below California average
California average:
12.5
Last Health inspection on Sep 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Mercy Retirement and Care Center
Mercy Retirement and Care Center is an Assisted Living Home in California
Mercy Retirement and Care… is an Assisted Living Home in California
Mercy Retirement and Care Center
Mercy Retirement and Care Center is an Assisted Living Home in California
Mercy Retirement and Care… is an Assisted Living Home in California
Mercy Retirement and Care Center, with a rich history dating back to 1872, is a trusted community offering a spectrum of services, including assisted living apartments, memory care, skilled nursing, and rehabilitation. Renowned for its commitment to compassion and excellence, this award-winning center guarantees maintenance-free living and long-term health care. They prioritize building personal relationships with residents, creating a secure environment that enhances the overall well-being of seniors and their families.
Beyond the assurance of top-notch care, Mercy Retirement and Care Center provides homelike amenities, restaurant-quality dining, and engaging activities. The community’s vibrant spaces, adorned with panoramic views of the Oakland hills and San Francisco Bay, offer an elevated living experience. Residents can choose from private deluxe and dual studio apartments, emphasizing the center’s dedication to creating a residential assisted living atmosphere that truly prioritizes the comfort and satisfaction of senior living.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
160
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
79.3%
Residents per day (avg)
42
Occupancy rate
79.3%
Residents per day (avg)
42
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
44% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
42% of new residents, often for short stays.
Typical stay
1 - 2 years
Medicaid
15% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Voluntary non-profit home
Other
Home revenue
$33.1M
Surplus of revenue
$1.3M
Voluntary non-profit home
Other
Home revenue
$33,142,391.00
Surplus of revenue
$1,309,012.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$27.9M
160-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
26 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 92 / 100
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Occupancy Rate
50%
Occupied Beds
80 of 160
Percentage of available beds currently in use by residents.
California average: 73%
License Status
LICENSEDFacility Type
RCFE-CONTINUING CARE RETIREMENT COMMUNITY
License Date
March 11, 1999
Additional licensing details
CMS Certification Number:
555189
County:
ALAMEDA
Ownership & operating entity
Mercy Retirement and Care Center is legally operated by MERCY RET & CARE CTR AND ELDER CARE ALLIANCE.
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
20 visits
California average: 16 visits
Breakdown by visit type
12 total complaint visits
8 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
12 total complaint visits
7 other visits
10 complaint investigations
Investigations can have many visits.
California average: 10 complaint investigations
4 official inspections
California average: 4 official inspections
4 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 10 citations
1 serious citation
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
3 moderate citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
Compare Assisted Living around Oakland
The information below is reported by the California Department of Social Services and Department of Public Health.
Mercy Retirement and Care Center
-51%
+19%
-41%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Oakland (Saint Elizabeth)
166
No
92
ELDER CARE ALLIANCE
50.0%
$16,706,822.00
$9,989,003.00
59.8%
42.30
5.0022
2
28
3
-51%+19%-41%
Ivy Park at Oakland Hills
+3%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Oakland (Crestmont)
100
Yes
16
TRANSFORMER OPCO LLC;OAKMONT MANAGEMENT GROUP LLC
87.0%
-
-
-
-
-
-
-
-
-
+3%
Elder Ashram
-17%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Oakland (Foothill)
90
Yes
87
ELDER ASHRAM INC
70.0%
-
-
-
-
-
-
-
-
-
-17%
Lake Park Senior Living
+34%
-5%
-42%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Oakland (Downtown Oakland)
35
Yes
97
LAKE MERRITT SENIOR LIVING LLC;CALSON CARE OAKLAND
49.1%
$2,353,209.00
$906,474.00
38.5%
28.50
3.9902
7
18
1
+34%-5%-42%
House of Psalms
-2%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Oakland (East Lake)
23
No
94
CIRCLE OF LIFE HOMECARE AND CONSULTING GROUP LLC
82.6%
-
-
-
-
-
-
-
-
-
-2%
Mercy Retirement and Care Center
Type of care:
SNF
AL
Community:
Oakland (Saint Elizabeth)
Bed Count:
166
Pets Allowed:
No
Operator:
ELDER CARE ALLIANCE
CCN:
555189
Occupancy:
50.0%
Home Revenue:
$16,706,822.00
Payroll Costs:
$9,989,003.00
Payroll %:
59.8%
Avg Residents/Day:
42.30
Overall Rating:
Adj Nurse Hours:
5.0022
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
28
Severe Citations:
3
RN share vs State Avg:
-51%
-51%
Staffing vs State Avg:
+19%
+19%
Occupancy vs State Avg:
-41%
-41%
Ivy Park at Oakland Hills
Type of care:
AL
MC
Community:
Oakland (Crestmont)
Bed Count:
100
Pets Allowed:
Yes
Operator:
TRANSFORMER OPCO LLC;OAKMONT MANAGEMENT GROUP LLC
Occupancy:
87.0%
Occupancy vs State Avg:
+3%
+3%
Elder Ashram
Type of care:
AL
MC
Community:
Oakland (Foothill)
Bed Count:
90
Pets Allowed:
Yes
Operator:
ELDER ASHRAM INC
Occupancy:
70.0%
Occupancy vs State Avg:
-17%
-17%
Lake Park Senior Living
Type of care:
SNF
AL
IL
MC
Community:
Oakland (Downtown Oakland)
Bed Count:
35
Pets Allowed:
Yes
Operator:
LAKE MERRITT SENIOR LIVING LLC;CALSON CARE OAKLAND
CCN:
555113
Occupancy:
49.1%
Home Revenue:
$2,353,209.00
Payroll Costs:
$906,474.00
Payroll %:
38.5%
Avg Residents/Day:
28.50
Overall Rating:
Adj Nurse Hours:
3.9902
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
7
Citations:
18
Severe Citations:
1
RN share vs State Avg:
+34%
+34%
Staffing vs State Avg:
-5%
-5%
Occupancy vs State Avg:
-42%
-42%
House of Psalms
Type of care:
AL
Community:
Oakland (East Lake)
Bed Count:
23
Pets Allowed:
No
Operator:
CIRCLE OF LIFE HOMECARE AND CONSULTING GROUP LLC
Occupancy:
82.6%
Occupancy vs State Avg:
-2%
-2%Places of interest near Mercy Retirement and Care Center
3.2 miles from city center — 2.32 miles to nearest hospital (Alameda Hospital)
3431 Foothill Blvd, Oakland, CA 94601
Calculate Travel Distance to Mercy Retirement and Care Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
260
Total Staff
118
Employees
142
Contractors
23,225
Total Hours (Quarter)
35
Avg Staff/Day
7.3
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 11 | 7.6 | No |
| Licensed Practical Nurse | 63 | 7.4 | Yes |
| Certified Nursing Assistant | 136 | 7.5 | Yes |
Staff by Category
Administration ⓘ
2 staff
8hs shift avg
Nursing Staff ⓘ
222 staff
7.5hs shift avg
Physicians & Practitioners ⓘ
3 staff
8.5hs shift avg
Therapy Services ⓘ
11 staff
5.4hs shift avg
Activities & Recreation ⓘ
2 staff
6hs shift avg
Social Services ⓘ
4 staff
6.1hs shift avg
Dietary Services ⓘ
12 staff
7.2hs shift avg
Other Services ⓘ
4 staff
7.6hs shift avg
Contractor Analysis
14.8%
of total hours from contractors
3,443 contractor hours this quarter
Certified Nursing Assistant: 85
Licensed Practical Nurse: 42
Respiratory Therapy Technician: 2
Qualified Social Worker: 2
Occupational Therapy Aide: 4
Physical Therapy Assistant: 4
Therapeutic Recreation Specialist: 2
Speech Language Pathologist: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 51 | 85 | 136 | 9,881 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 21 | 42 | 63 | 4,773 | 91 | 100% | 7.4 |
| Registered Nurse | 11 | 0 | 11 | 1,641 | 90 | 99% | 7.6 |
| Dietitian | 9 | 0 | 9 | 1,086 | 69 | 76% | 7.8 |
| Medication Aide/Technician | 10 | 0 | 10 | 1,028 | 29 | 32% | 7.7 |
| Dental Services Staff | 4 | 0 | 4 | 968 | 79 | 87% | 7.6 |
| Other Social Services Staff | 2 | 0 | 2 | 688 | 53 | 58% | 7.8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 490 | 85 | 93% | 4.6 |
| RN Director of Nursing | 2 | 0 | 2 | 488 | 61 | 67% | 8 |
| Physical Therapy Assistant | 0 | 4 | 4 | 386 | 51 | 56% | 6.6 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 367 | 26 | 29% | 8.7 |
| Other Dietary Services Staff | 3 | 0 | 3 | 329 | 45 | 49% | 5.8 |
| Administrator | 1 | 0 | 1 | 320 | 40 | 44% | 8 |
| Therapeutic Recreation Specialist | 0 | 2 | 2 | 197 | 31 | 34% | 6 |
| Occupational Therapy Aide | 0 | 4 | 4 | 131 | 16 | 18% | 7.7 |
| Nurse Practitioner | 1 | 0 | 1 | 128 | 16 | 18% | 8 |
| Medical Director | 1 | 0 | 1 | 120 | 15 | 16% | 8 |
| Qualified Social Worker | 0 | 2 | 2 | 108 | 43 | 47% | 2.5 |
| Speech Language Pathologist | 0 | 1 | 1 | 97 | 23 | 25% | 4.2 |
Health Inspection History
Total Health citations
28
44% below California average
California average:
50.2
3.5 citations per inspection (avg)
Citations origin
Citations can result from standard inspections or complaint-based investigations.
Standard inspections
21 citations
Complaint investigations
7 citations
Breakdown of citations
Critical Health citations
0
100% below California average
California average:
0.4
Serious Health citations
3
200% above California average
California average:
1.0
Moderate Health citations
24
Minor Health citations
1
Citations history (last 3 years)
Care Planning moderate citation
Sep 23, 2025
Corrected
Administration moderate citation
Aug 26, 2025
Corrected
Abuse/Neglect moderate citation
Apr 24, 2025
Corrected
Abuse/Neglect moderate citation
Apr 24, 2025
Corrected
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Resident Census by Payment Source
59
Total Residents
Medicare
16
(27.1%)
ⓘ
Medicaid
37
(62.7%)
ⓘ
Private Pay/Other
6
(10.2%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
9.9
49% worse than California average
California average:
6.6
Functional decline score
18.9
67% worse than California average
California average:
11.3
Long-Stay Resident Measures
Daily care & independence
Need for Help with Daily Activities Increased
16.7%
51% above California average.
Walking Ability Worsened
19.9%
66% above California average.
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
20.1%
78% above California average.
Safety & clinical stability
Falls with Major Injury
2.5%
50% above California average.
High Risk Residents with Pressure Ulcers
6.9%
40% above California average.
Urinary Tract Infection
2.6%
106% above California average.
Emotional & behavioral wellbeing
Depressive Symptoms
0.0%
100% below California average.
Antipsychotic Use
7.2%
28% below California average.
Preventive care
Pneumococcal Vaccine
89.4%
9% below California average.
Influenza Vaccine
84.4%
14% below California average.
Nutrition & physical health
Lost Too Much Weight
3.6%
15% below California average.Short-stay resident measures
Pneumococcal Vaccine
71.1%
24% worse than California average
Antipsychotic medication increase
1.4%
5% better than California average
Influenza Vaccine
73.1%
22% worse than California average Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$47K
This home paid 13% less in fines than the state average.
California average:
$55K
Number of Fines
2
This home received 15% fewer fines than the state average.
California average:
2.4
Payment Denials
0
This home had 100% fewer payment denials than the state average.
California average:
0.5
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Sep 27, 2024
$17K
Civil Money Penalty
Jun 9, 2023
$31K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Mercy Retirement and Care Center based on CMS SNF Cost Reports.
Occupancy Rate
79.3%
↑ 8.2pp vs 2023
Net Income
$1,309,012
↑ ~$2.3M vs 2023
Total Payroll
$11,975,607
↑ ~$1.1M vs 2023
Profit Margin
7.8%
↑ 13.4pp vs 2023
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