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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Mercy Retirement and Care Center, with a rich history dating back to 1872, is a trusted community offering a spectrum of services, including assisted living apartments, memory care, skilled nursing, and rehabilitation. Renowned for its commitment to compassion and excellence, this award-winning center guarantees maintenance-free living and long-term health care. They prioritize building personal relationships with residents, creating a secure environment that enhances the overall well-being of seniors and their families.
Beyond the assurance of top-notch care, Mercy Retirement and Care Center provides homelike amenities, restaurant-quality dining, and engaging activities. The community’s vibrant spaces, adorned with panoramic views of the Oakland hills and San Francisco Bay, offer an elevated living experience. Residents can choose from private deluxe and dual studio apartments, emphasizing the center’s dedication to creating a residential assisted living atmosphere that truly prioritizes the comfort and satisfaction of senior living.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 45th out of 346 homes in California. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 45m per day | ▲ 15% State avg: 39m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 12m per day | ■ Avg State avg: 1h 13m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 28m per day | ▲ 32% State avg: 2h 38m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 20m per day | ▲ 6% State avg: 4h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 7m per day | ▲ 40% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 35m per day | ▲ 17% State avg: 30m per day · National avg: 28m per day |
Lower than the California average: 72.8%Mercy Retirement and Care Center is legally operated by Mercy Ret & Care Ctr And Elder Care Alliance, and administrated by Kathleen Mccarron.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California nursing home score (the benchmark); higher is better.
9 points above the California average for nursing homes (70/100)
Inspection score: 79 out of 100. Letter grade C+. 9 points above the California average for nursing homes (70/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 4 | 10 | This facility has 60% fewer total citations than a typical California nursing home (4 vs. CA avg 10).↓ 60% better |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 1 | 3 | This facility has 67% fewer serious citations (type a) than a typical California nursing home (1 vs. CA avg 3).↓ 67% better |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 3 | 4 | This facility has 25% fewer moderate citations (type b) than a typical California nursing home (3 vs. CA avg 4).↓ 25% better |
|
Citations per year
Average citations per year since 2020.
| 0.7 | 1.7 | This facility has 59% fewer citations per year than a typical California nursing home (0.7 vs. CA avg 1.7).↓ 59% better |
|
Citations per inspection
Average citations per inspection.
| 0.2 | 3.3 | This facility has 94% fewer citations per inspection than a typical California nursing home (0.2 vs. CA avg 3.3).↓ 94% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 26 | 16 | This facility has 63% more total visits than a typical California nursing home (26 vs. CA avg 16).↑ 63% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 13 | 13 | This facility has complaint visits in line with the California average (13 vs. CA avg 13).— At avg |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 8 | 7 | This facility has 14% more other visits than a typical California nursing home (8 vs. CA avg 7).↑ 14% worse |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 5 | 4 | This facility has 25% more official inspections than a typical California nursing home (5 vs. CA avg 4).↑ 25% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 10 | 10 | This facility has complaint investigations in line with the California average (10 vs. CA avg 10).— At avg |
California average 12.5
Last Health inspection on Sep 2025
California average 50.2
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 28 citations resulted from standard inspections; and 7 of 28 resulted from complaint investigations.
100% better than California averageCalifornia average: 0.4
200% worse than California averageCalifornia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
106% better than California average
5% worse than California average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
11 total: 10 full-time employees and 1 contractor.
11
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursAssists with medical care and medications.
56 total: 15 full-time employees and 41 contractors.
56
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursHelps with daily care and mobility.
118 total: 31 full-time employees and 87 contractors.
118
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
5,281 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 31 | 87 | 118 | 12,689 | 92 | 100% | 7.4 |
| Licensed Practical Nurse | 15 | 41 | 56 | 4,036 | 92 | 100% | 7.6 |
| Registered Nurse | 10 | 1 | 11 | 3,332 | 92 | 100% | 8.2 |
| Administrator | 4 | 0 | 4 | 1,896 | 66 | 72% | 8 |
| Dietitian | 7 | 0 | 7 | 1,817 | 92 | 100% | 7.6 |
| Speech Language Pathologist | 0 | 3 | 3 | 710 | 71 | 77% | 5.7 |
| Physical Therapy Assistant | 0 | 6 | 6 | 572 | 76 | 83% | 6 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 559 | 88 | 96% | 6.2 |
| Nurse Practitioner | 2 | 0 | 2 | 512 | 64 | 70% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 352 | 44 | 48% | 8 |
| Therapeutic Recreation Specialist | 0 | 2 | 2 | 344 | 67 | 73% | 5.1 |
| RN Director of Nursing | 1 | 0 | 1 | 320 | 40 | 43% | 8 |
| Qualified Social Worker | 0 | 2 | 2 | 231 | 64 | 70% | 3.6 |
| Occupational Therapy Aide | 0 | 2 | 2 | 145 | 18 | 20% | 8.1 |
| Physical Therapy Aide | 0 | 1 | 1 | 106 | 27 | 29% | 3.9 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
| Other Physician | 0 | 1 | 1 | 8 | 1 | 1% | 8 |
Includes penalties issued in 2023-2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
13% lower than California averageCalifornia average: $55K
15% fewer fines than California averageCalifornia average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than California averageCalifornia average: 0.5
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 27, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 9, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.9
49% worse than California averageCalifornia average: 6.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.9
67% worse than California averageCalifornia average: 11.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
16.7%
51% worse than California averageCalifornia average: 11.1%
Percent of long-stay residents whose ability to move independently worsened
19.9%
66% worse than California averageCalifornia average: 12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.1%
78% worse than California averageCalifornia average: 11.3%
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
50% worse than California averageCalifornia average: 1.7%
Percent of long-stay high risk residents with pressure ulcers
6.9%
40% worse than California averageCalifornia average: 5.0%
Percent of long-stay residents with a urinary tract infection
2.6%
106% worse than California averageCalifornia average: 1.2%
Percent of long-stay residents who lose too much weight
3.6%
15% better than California averageCalifornia average: 4.2%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Percent of long-stay residents who received an antipsychotic medication
7.2%
28% better than California averageCalifornia average: 10.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.4%
9% worse than California averageCalifornia average: 98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.4%
14% worse than California averageCalifornia average: 98.2%
Number of hospitalizations per 1,000 long-stay resident days.
2.65
18% worse than California averageCalifornia average: 2.25
Number of outpatient emergency department visits per 1,000 long-stay resident days.
4.08
157% worse than California averageCalifornia average: 1.59
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
71.1%
24% worse than California averageCalifornia average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
5% better than California averageCalifornia average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
73.1%
22% worse than California averageCalifornia average: 93.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.2%
30% better than California averageCalifornia average: 23.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
20.8%
86% worse than California averageCalifornia average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than California averageCalifornia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
45.5%
15% worse than California averageCalifornia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
57.6%
14% better than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
44% of new residents, usually for short-term rehab.
42% of new residents, often for short stays.
15% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
59Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Mercy Retirement and Care Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #73 / 347Payroll — State benchmarkedThis home is ranked 73rd out of 347 homes in California. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
3.2 miles from city center
Estimated distance in miles from Oakland's city center to Mercy Retirement and Care Center's address, calculated via Google Maps.
— 2.32 miles to nearest hospital (Alameda Hospital)
Add your location
Mercy Retirement and Care Center is located in Oakland, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| Lake Park Senior Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Oakland (Downtown Oakland) | 275
Facility
275
CA AVG
103
Rank
#70 / 1658 | 47.3% | -44% | 3.99 | +17% | -5% | $44.4k | 18 | 4.5 | 1 | 130 |
97
Facility
97
CA AVG
57
Rank
#29 / 2093 | Lake Merritt Senior Living LLC;Calson Care Oakland | $7.7M | $4.4M | 57.4% | 555113 | ||||
| Mercy Retirement and Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Oakland (Saint Elizabeth) | 160
Facility
160
CA AVG
103
Rank
#289 / 1658 | 50.0% | -41% | 5.00 | -44% | +19% | $47.4k | 28 | 3.5 | 3 | 42 |
92
Facility
92
CA AVG
57
Rank
#137 / 2093 | Elder Care Alliance | $33.1M | $12.0M | 36.1% | 555189 |
Mercy Retirement and Care Center is in the Saint Elizabeth neighborhood of Oakland.
The legal owner and operator of Mercy Retirement and Care Center is Mercy Ret & Care Ctr And Elder Care Alliance.
Mercy Retirement and Care Center has a walk score of 92. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
Mercy Retirement and Care Center's occupancy is 50%.
Kathleen McCarron is the administrator of Mercy Retirement and Care Center.
Mercy Retirement and Care Center has 160 beds.
Mercy Retirement and Care Center has had 4 recently reported deficiencies.
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