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Mercy Retirement and Care Center
Nursing Home, Assisted Living, Memory Care & Skilled Nursing · Oakland, CA
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Nursing Home, Assisted Living, Memory Care & Skilled Nursing · Oakland, CA
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Mercy Retirement and Care Center accepts Medicare, Medicaid, and private pay.
Overview of Mercy Retirement and Care Center
In Oakland, CA, Mercy Retirement and Care Center is a nursing home that also runs skilled nursing, assisted living, and memory care. Its 160 beds are in the Saint Elizabeth neighborhood.
Licensed nursing never goes off duty in the nursing home and skilled nursing. Assisted living residents get help with baths, dressing, and medication, and memory care keeps residents at risk of wandering supervised in secured surroundings. With those levels together, needs can change over the years while the resident stays in one community.
At 92, Walk Score calls the area a walker’s paradise, so everyday errands need no car. Without driving, a resident can still get out independently.
Medicare pays for brief skilled care after hospitalization, but not long-term living. Medicaid is there once savings run thin during a lengthy stay, and paying privately is also accepted.
Daily nursing for each resident totals 4 hours and 42 minutes. Kathleen McCarron heads the center as its administrator, and Mercy Ret & Care Ctr and Elder Care Alliance operates it.
Measured by Centers for Medicare & Medicaid Services (CMS)
Overall ratingThe Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health InspectionBased on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
StaffingMeasures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality MeasuresBased on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
StaffingData period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 67th out of 290 nursing homes we track in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This facility
CA avg 4h 19m
↑ 9% · CA 4h 19mThis facility: 4h 42m per resident per day, 9% above the California average of 4h 19m (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Rank#67 / 290Nurse hours — State benchmarkedThis nursing home is ranked 67th out of 290 nursing homes we track in California for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the California average, with a ranking across 290 California facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Nurse hours — State benchmarkedThis nursing home is ranked 67th out of 290 nursing homes we track in California for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the California average, with a ranking across 290 California facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
4h 42m
Standout metric: Registered nurse (RN) is +39% above California average
1 of 6 metrics below California average
Daily care time per resident, by role
CA average · US = national average
Registered nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 11 total: 10 of the facility's own employees and 1 agency contractor.11 staff · 8.2-hour shifts
54m↑ 39% · CA 39mThis facility: 54m per resident per day, 39% above the California average of 39m (among California facilities reporting a recent figure).
US average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 41m
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 56 total: 15 of the facility's own employees and 41 agency contractors.56 staff · 7.6-hour shifts
1h 0m↓ 18% · CA 1h 13mThis facility: 1h 0m per resident per day, 18% below the California average of 1h 13m (among California facilities reporting a recent figure).
US average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 52m
Certified nursing assistant Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 118 total: 31 of the facility's own employees and 87 agency contractors.118 staff · 7.4-hour shifts
2h 49m↑ 7% · CA 2h 38mThis facility: 2h 49m per resident per day, 7% above the California average of 2h 38m (among California facilities reporting a recent figure).
US average: 2h 20m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 2h 20m
Physical therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
6m↑ 28% · CA 5mThis facility: 6m per resident per day, 28% above the California average of 5m (among California facilities reporting a recent figure).
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 4m
Total nursing, weekends Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.RN + LPN + aide · Sat–Sun
4h 10m↑ 2% · CA 4h 5mThis facility: 4h 10m per resident per day, 2% above the California average of 4h 5m (among California facilities reporting a recent figure).
US average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 3h 26m
RN, weekends Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.Sat–Sun
38m↑ 27% · CA 30mThis facility: 38m per resident per day, 27% above the California average of 30m (among California facilities reporting a recent figure).
US average: 28m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 28m
Headcount
Total staffEvery person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.220
71 employees · 149 contractors · 41 on an average day Staff per resident220 total staff / 59 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.3.73 : 1↑ 109% · CA 1.79This facility: 3.73 staff per resident, 109% above the California average of 1.79 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
220 staff ÷ 59 residents See full California ranking →Average shiftAverage hours one staff member works on a day they are on shift, across every role.7.3 h↓ 5% · CA 7.7 hThis facility: 7.3 h, 5% below the California average of 7.7 h (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
27,656 staff hours this quarter See full California ranking →
80.9%
of staff hours were worked by the facility's own employees
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.160Rank#96 / 341Bed count — State benchmarkedThis nursing home is ranked 96th out of 341 nursing homes we track in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Bed count — State benchmarkedThis nursing home is ranked 96th out of 341 nursing homes we track in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Medium-capacity home
· Offers a balance of services and community atmosphere.
Years of operating
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.Rank#93 / 198Years in operation — State benchmarkedThis nursing home is ranked 93rd out of 198 nursing homes we track in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Years in operation — State benchmarkedThis nursing home is ranked 93rd out of 198 nursing homes we track in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
27years
Walk Score
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.Rank#23 / 344Walk Score — State benchmarkedThis nursing home is ranked 23rd out of 344 nursing homes we track in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Walk Score — State benchmarkedThis nursing home is ranked 23rd out of 344 nursing homes we track in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
92/ 100
Occupancy rate
Occupancy lower than 85% suggests more openings may be available.Rank#297 / 299Occupancy rate — State benchmarkedThis nursing home is ranked 297th out of 299 nursing homes we track in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 299. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Occupancy rate — State benchmarkedThis nursing home is ranked 297th out of 299 nursing homes we track in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 299. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
31.9%This home usually has availability
Based on 51 residents and 160 beds. Source: state inspection report (Aug 2025)
Lower than the California average: 82.2%
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
99days
About This Community
Pricing & Financial Information
The below pricing was updated on
Starting Price
$5,720/Month
License Details
IssuanceMarch 11, 1999
CountyAlameda
CMS Certification Number555189
Ownership & Operating Entity
Mercy Retirement and Care Center is legally operated by Mercy Ret & Care Ctr And Elder Care Alliance, and administered by Kathleen Mccarron.
Profit StatusNonprofit
Staffing & Medical
1 service
Dietitian
Additional Services
4 services
Laundry & Linen
Housekeeping
TransportationListed as: Scheduled transportation
Utilities IncludedListed as: Utilities included (water, electricity, heating)
Additional Policies & Features
Pets not allowed
Amenities & Lifestyle
Emergency Call System
Activities
Meditation
Discussion Groups
Outings
Faith & Spiritual Life
Religious AffiliationSisters of Mercy (Catholic)
Room Accommodations
Studio Floor plans as listed by the community: Studio · Studio DeluxeFloor plans: Deluxe
1 Bedroom Floor plans as listed by the community: One-Bedroom · One-Bedroom Deluxe · One-Bedroom PremiumFloor plans: Deluxe, Premium
In-Room Features
Individual Thermostat
This profile shows two inspection records, and their totals often differ.
Inspection History and the Inspection Scorecard below are state data — the
figures the state publishes and the state inspection reports we hold on file —
covering the entire facility. CMS Health Inspection History covers only this
home's Medicare and Medicaid-certified nursing beds, from federal certification
surveys.
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. CA average
0 Worse
No metrics in this bucket.
4 Better
Metrics better than California average:
• Total citations (56% below)
• Serious citations (Type A) (67% below)
• Moderate citations (Type B) (25% below)
• Citations per inspection (67% below)
Citations Citations are formal regulatory issues recorded during state inspections.
This Facility
CA Average
vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.
4
9.0
This facility has 56% fewer total citations than a typical California nursing home (4 vs. CA avg 9).↓ 56% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
1
3.0
This facility has 67% fewer serious citations (type a) than a typical California nursing home (1 vs. CA avg 3).↓ 67% betterRank#266 / 293Serious citations (Type A) — State benchmarkedThis nursing home is ranked 266th out of 293 nursing homes we track in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among the 293 nursing homes in the ranking pool.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Serious citations (Type A) — State benchmarkedThis nursing home is ranked 266th out of 293 nursing homes we track in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among the 293 nursing homes in the ranking pool.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.
3
4.0
This facility has 25% fewer moderate citations (type b) than a typical California nursing home (3 vs. CA avg 4).↓ 25% better
Citations per inspection Average citations per inspection.
0.2
0.6
This facility has 67% fewer citations per inspection than a typical California nursing home (0.2 vs. CA avg 0.6).↓ 67% better
Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.
This Facility
CA Average
vs. CA Avg
Total inspections Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes.
26
19.0
This facility has had 37% more total inspections than the California average (26 vs. CA avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↑ 37% more
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.
13
6.0
This facility has had 117% more complaint visits than the California average (13 vs. CA avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↑ 117% more
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
8
4.0
This facility has had 100% more other visits than the California average (8 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↑ 100% more
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
5
4.0
This facility has had 25% more official inspections than the California average (5 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↑ 25% more
Complaint investigations On-site investigations triggered by complaints filed with California regulators.
10
8.0
This facility has had 25% more complaint investigations than the California average (10 vs. CA avg 8). More inspections can mean more regulatory scrutiny rather than worse care.↑ 25% more
Since 2020 · 6 years of data · Last health inspection Mar 2026
Federal inspection data published by CMS, covering this home's Medicare and/or
Medicaid-certified skilled-nursing/nursing beds only.
Total health inspections
9↓ 26% · CA 12.2This facility: 9, 26% below the California average of 12.2 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
29Rank#91 / 293Health citations — State benchmarkedThis nursing home is ranked 91st out of 293 nursing homes we track in California for health citations. Shows this facility's total health deficiency citations benchmarked to the California State average, with a ranking across all 293 CA facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Health citations — State benchmarkedThis nursing home is ranked 91st out of 293 nursing homes we track in California for health citations. Shows this facility's total health deficiency citations benchmarked to the California State average, with a ranking across all 293 CA facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 42% · CA 49.9This facility: 29, 42% below the California average of 49.9 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
3.22Rank#62 / 293Citations per inspection — State benchmarkedThis nursing home is ranked 62nd out of 293 nursing homes we track in California for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the California mean across 293 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Citations per inspection — State benchmarkedThis nursing home is ranked 62nd out of 293 nursing homes we track in California for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the California mean across 293 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 32% · CA 4.75This facility: 3.22, 32% below the California average of 4.75 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
29 of 29 citations corrected
Bar = mix of this home's 29 citations, not a state comparison
Serious (G–I, actual harm): 3 citations, correctedModerate (D–F, no harm, more than minimal risk): 25 citations, correctedMinor (A–C, no harm, minimal risk): 1 citation, corrected
Lighter shade = corrected
CriticalJ–L
0↓ 100% · CA 0.3This facility: 0, 100% below the California average of 0.3 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
SeriousG–I
3↑ 233% · CA 0.9This facility: 3, 233% above the California average of 0.9 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
ModerateD–F
25↓ 47% · CA 47.2This facility: 25, 47% below the California average of 47.2 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
MinorA–C
1↓ 33% · CA 1.5This facility: 1, 33% below the California average of 1.5 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal risk
Latest inspection: Mar 27, 2026 · 1 citation (Quality of Care, moderate), corrected
Most cited category: Quality of Life & Care, 8 of 29 citations · 8 categories in total
Citations history
Most recent first
Mar 27, 20261 citation
Quality of Care moderate citation
Corrected
Sep 23, 20251 citation
Care Planning moderate citation
Corrected
Aug 26, 20251 citation
Administration moderate citation
Corrected
Apr 24, 20252 citations
Abuse/Neglect moderate citation
Corrected
Abuse/Neglect moderate citation
Corrected
Feb 13, 20258 citations
Infection Control moderate citation
Corrected
Nutrition moderate citation
Corrected
Pharmacy moderate citation
Corrected
Pharmacy moderate citation
Corrected
Pharmacy moderate citation
Corrected
Pharmacy moderate citation
Corrected
Quality of Care moderate citation
Corrected
Resident Rights moderate citation
Corrected
Sep 27, 20241 citation
Quality of Care serious citation
Corrected
Oct 03, 20231 citation
Resident Rights moderate citation
Corrected
Jun 09, 20239 citations
Administration minor citation
Corrected
Infection Control moderate citation
Corrected
Nutrition moderate citation
Corrected
Pharmacy moderate citation
Corrected
Quality of Care moderate citation
Corrected
Quality of Care serious citation
Corrected
Quality of Care serious citation
Corrected
Care Planning moderate citation
Corrected
Resident Rights moderate citation
Corrected
Feb 06, 20205 citations
Infection Control moderate citation
Corrected
Nutrition moderate citation
Corrected
Quality of Care moderate citation
Corrected
Quality of Care moderate citation
Corrected
Care Planning moderate citation
Corrected
Top deficiency categories
Share of 29 citations
Quality of Life & Care8 deficiencies (28%)
Pharmacy Services5 deficiencies (17%)
Infection Control3 deficiencies (10%)
Resident Rights3 deficiencies (10%)
Resident Assessment & Care Planning3 deficiencies (10%)
Nutrition & Dietary3 deficiencies (10%)
Administration2 deficiencies (7%)
Abuse, Neglect & Exploitation2 deficiencies (7%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 29 citations resulted from standard inspections; and 8 of 29 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious).
Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
Fine (size = amount)Payment denial (length = days)
Total fines
$16,675↓ 71% · CA $58KThis facility: $16,675, 71% below the California average of $57,703. Average among the 498 California facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.Rank#213 / 295Federal fines — State benchmarkedThis nursing home is ranked 213th out of 295 nursing homes we track in California for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the California average among facilities with fines, and where it ranks among 295 facilities in the pool. Lower total dollars mean a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Federal fines — State benchmarkedThis nursing home is ranked 213th out of 295 nursing homes we track in California for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the California average among facilities with fines, and where it ranks among 295 facilities in the pool. Lower total dollars mean a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Number of fines
1↓ 52% · CA 2.06This facility: 1, 52% below the California average of 2.06. Average among the 498 California facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0CA avg 0.57California average: 0.57. Average among the 498 California facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Penalty history · past 3 years
Sep 27, 2024
Civil money penalty Fines imposed for noncompliance, which can be assessed per day or per instance of violation.$16,675
Fine amount comparison
This facility$16,675
California average$57,703
US average$67,417
Totals count every penalty on record; the history lists the past 3 years. California and US averages are among facilities with a penalty on record.
A civil money penalty is a fine for noncompliance, per day or per instance. A payment denial stops Medicare/Medicaid payments for new residents until issues are fixed.
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the California average.
Data as of Aug 2026 · CMS Care Compare
Long-stay quality ratingCMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.5/ 5★★★★★Significantly above average↑ 18% · CA 4.2This facility: 5.0, 18% above the CA average of 4.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay quality ratingCMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.4/ 5★★★★★Above average↑ 13% · CA 3.5This facility: 4.0, 13% above the CA average of 3.5 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.High-risk clinical eventsAverage of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.5.7Score · lower is better↓ 4% · CA 5.9This facility: 5.7, 4% below the CA average of 5.9 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Functional declineAverage of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.10.7Score · lower is better↑ 7% · CA 10.0This facility: 10.7, 7% above the CA average of 10.0 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
13 long-stay measures:7 better, 4 worse, 2 near CA average
8 short-stay measures:2 better, 2 worse, 1 near CA average, 3 compared with US only
Long-stay residents
People who live at the home · 13 measures
CA average
Daily care & independence
Needed more help with daily activitiesPercent of long-stay residents whose need for help with daily activities has increased10.1%↓ 1% · CA 10.2This facility: 10.1, 1% below the CA average of 10.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsenedPercent of long-stay residents whose ability to move independently worsened15.1%↑ 54% · CA 9.8This facility: 15.1, 54% above the CA average of 9.8 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)Percent of low risk long-stay residents who lose control of their bowels or bladder6.9%↓ 33% · CA 10.2This facility: 6.9, 33% below the CA average of 10.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Safety & clinical stability
Urinary tract infectionPercent of long-stay residents with a urinary tract infection0.0%↓ 100% · CA 1.2This facility: 0.0, 100% below the CA average of 1.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injuryPercent of long-stay residents experiencing one or more falls with major injury0.8%↓ 53% · CA 1.6This facility: 0.8, 53% below the CA average of 1.6 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)Percent of long-stay high risk residents with pressure ulcers2.4%↓ 45% · CA 4.3This facility: 2.4, 45% below the CA average of 4.3 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Physical & mental health
Lost too much weightPercent of long-stay residents who lose too much weight0.0%↓ 100% · CA 4.0This facility: 0.0, 100% below the CA average of 4.0 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptomsPercent of long-stay residents who have depressive symptoms0.8%↓ 89% · CA 7.3This facility: 0.8, 89% below the CA average of 7.3 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic usePercent of long-stay residents who received an antipsychotic medication9.3%↓ 23% · CA 12.0This facility: 9.3, 23% below the CA average of 12.0 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Preventive care
Pneumococcal vaccinePercent of long-stay residents assessed and appropriately given the pneumococcal vaccine100.0%↑ 1% · CA 98.6This facility: 100.0, 1% above the CA average of 98.6 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccinePercent of long-stay residents assessed and appropriately given the seasonal influenza vaccine84.4%↓ 14% · CA 98.2This facility: 84.4, 14% below the CA average of 98.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Hospital & emergency visits
Hospitalizations per 1,000 daysNumber of hospitalizations per 1,000 long-stay resident days.2.65↑ 18% · CA 2.25This facility: 2.65, 18% above the CA average of 2.25 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits per 1,000 daysNumber of outpatient emergency department visits per 1,000 long-stay resident days.4.08↑ 157% · CA 1.59This facility: 4.08, 157% above the CA average of 1.59 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
CA or US average
Daily care & independence
Able to care for self at dischargePercentage of residents at or above expected ability to care for themselves at discharge.45.5%↓ 15% · US 53.7This facility: 45.5, 15% below the US average of 53.7 (among US facilities reporting a recent figure).
Returned home or to the communityRate of successful return to home or community from a skilled nursing facility.57.6%↑ 14% · US 50.6This facility: 57.6, 14% above the US average of 50.6 (among US facilities reporting a recent figure).
Safety & clinical stability
Falls with major injuryPercentage of SNF residents who experience falls with major injury during their stay.0.0%↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).
Physical & mental health
New antipsychotic medicationPercent of short-stay residents who newly received an antipsychotic medication0.0%↓ 100% · CA 1.5This facility: 0.0, 100% below the CA average of 1.5 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Preventive care
Pneumococcal vaccinePercent of short-stay residents assessed and appropriately given the pneumococcal vaccine93.6%↓ 1% · CA 94.4This facility: 93.6, 1% below the CA average of 94.4 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccinePercent of short-stay residents assessed and appropriately given the seasonal influenza vaccine73.1%↓ 22% · CA 93.2This facility: 73.1, 22% below the CA average of 93.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Hospital & emergency visits
Re-hospitalized after admissionPercentage of short-stay residents who were re-hospitalized after their nursing home admission.16.2%↓ 30% · CA 23.2This facility: 16.2, 30% below the CA average of 23.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visitsPercentage of short-stay residents who had an outpatient emergency department visit.20.8%↑ 86% · CA 11.2This facility: 20.8, 86% above the CA average of 11.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Breakdown by payment type
Medicare
30% of new residents, usually for short-term rehab.
Typical stay1 months
Private pay
48% of new residents, often for short stays.
Typical stay10 - 11 months
Medicaid
23% of new residents, often for long-term daily care.
Typical stay10 - 11 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics
(Data as of Jun 2026)
Total residents59
Medicare
16
27.1% of residents
Medicaid
37
62.7% of residents
Private pay or other
6
10.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Financial Trends
Historical financial and operational data for Mercy Retirement and Care Center from 2012–2025, based on CMS SNF Cost Reports.
Includes all financial data for this property, which could include management/ownership changes.
Key figures below are for fiscal year ending in 06/2025.
Net Patient Income-$13.1M↓ ~$1.9M vs 2024
Payroll Costs$12.3M↑ ~$1.1M vs 2024
Operating Margin-114.5%↓ 24.8pp vs 2024
Financial Performance
Net patient revenueOperating expensesNet patient income
Payroll & Labor Costs
SalariesStaff salaries from the home's own payroll records.Wage CostsWage-related costs — benefits such as payroll taxes, health insurance and retirement. Together with salaries, these make up payroll.Contract LaborPay for temporary or agency staff. Counted under other operating costs, not payroll.
Payer Mix (percentage)
MedicareMedicaidPrivate Pay/Other
Metric
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
2025
Occupancy %
79.1%
79.0%
80.8%
85.1%
82.4%
81.9%
78.9%
80.6%
69.2%
58.1%
66.3%
71.0%
79.3%
72.1%
Beds
184
184
184
184
184
184
184
184
184
184
166
166
166
166
Net Income
$426,786
$11,044,572
$2,240,464
$2,250,656
-$253,690
$3,433,729
$3,895,121
$30,546
$134,764
$4,093,454
-$2,426,215
-$978,321
$1,309,012
-$4,236,948
Gross Revenue
$12,514,998
$13,000,499
$13,652,958
$14,977,879
$15,038,123
$15,546,755
$16,119,737
$16,691,048
$16,474,127
$14,672,877
$15,012,612
$17,503,740
$16,706,822
$15,877,477
Operating Expenses
$13,524,799
$13,320,192
$13,747,238
$14,508,559
$16,686,657
$15,207,147
$15,302,496
$16,709,645
$16,655,876
$17,564,966
$18,475,058
$22,537,298
$23,742,855
$24,592,751
Net Patient Income
-$1,259,406
-$457,109
-$411,009
$117,485
-$2,115,434
-$331,699
$4,468
-$1,745,201
-$1,493,423
-$3,119,573
-$4,567,721
-$6,302,781
-$11,227,569
-$13,128,386
Net Patient Revenue
$12,265,393
$12,863,083
$13,336,229
$14,626,044
$14,571,223
$14,875,448
$15,306,964
$14,964,444
$15,162,453
$14,445,393
$13,907,337
$16,234,517
$12,515,286
$11,464,365
Payroll Costs
$6,861,012
$6,709,400
$7,021,648
$7,492,337
$7,524,861
$7,658,988
$8,135,892
$8,764,687
$9,233,852
$9,283,441
$9,042,136
$9,698,563
$11,268,488
$12,347,845
Operating Margin %
-10.3%
-3.6%
-3.1%
0.8%
-14.5%
-2.2%
0.0%
-11.7%
-9.9%
-21.6%
-32.8%
-38.8%
-89.7%
-114.5%
Medicare %
5.9%
5.7%
5.5%
7.2%
6.3%
6.2%
5.0%
5.6%
6.2%
7.9%
5.7%
8.4%
3.8%
4.2%
Medicaid %
11.6%
10.5%
11.2%
12.1%
12.7%
15.3%
14.9%
15.6%
18.7%
16.5%
20.9%
22.8%
31.3%
30.6%
Private %
82.5%
83.8%
83.2%
80.7%
81.0%
78.6%
80.1%
78.8%
75.1%
75.6%
73.4%
68.8%
64.9%
65.2%
Net Patient Revenue/Day
$230
$242
$246
$256
$263
$270
$289
$276
$325
$370
$346
$377
$260
$262
Cost/Day
$254
$251
$253
$254
$301
$276
$289
$309
$358
$450
$460
$524
$493
$563
Avg Length of Stay
164.3 days
172.6 days
179.9 days
106.5 days
97.6 days
103.4 days
102.0 days
118.5 days
88.1 days
74.3 days
156.8 days
181.1 days
151.0 days
98.6 days
Finances and operations
Based on CMS SNF Cost Report for fiscal year ending in 06/2025.
Nonprofit
Net patient revenueNet patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$11.5MFiscal year ending 06/2025
Net patient incomeNet patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$13.1MFiscal year ending 06/2025
Nonprofit
Net patient revenueNet patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$11.5MFiscal year ending 06/2025Rank#215 / 288Net patient revenue — State benchmarkedThis nursing home is ranked 215th out of 288 nursing homes we track in California. Shows this facility's net patient revenue compared to the California average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Net patient revenue — State benchmarkedThis nursing home is ranked 215th out of 288 nursing homes we track in California. Shows this facility's net patient revenue compared to the California average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Net patient incomeNet patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$13.1MFiscal year ending 06/2025
Other incomeMoney the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$12.9MFiscal year ending 06/2025
Payroll costsStaff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.Rank#66 / 288Payroll costs — State benchmarkedThis nursing home is ranked 66th out of 288 nursing homes we track in California. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the California average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Payroll costs — State benchmarkedThis nursing home is ranked 66th out of 288 nursing homes we track in California. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the California average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
$12.3MFiscal year ending 06/2025
107.7% of net patient revenue
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.Rank#18 / 288Payroll % of net patient revenue — State benchmarkedThis nursing home is ranked 18th out of 288 nursing homes we track in California. Shows payroll as a percentage of net patient revenue versus the California average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Payroll % of net patient revenue — State benchmarkedThis nursing home is ranked 18th out of 288 nursing homes we track in California. Shows payroll as a percentage of net patient revenue versus the California average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Other operating costsEverything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$12.2MFiscal year ending 06/2025
Total costsThe home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$24.6MFiscal year ending 06/2025
Certification details
CMS Certification Number:555189
Rural vs. Urban:Urban
County:Alameda
Type of Control:Nonprofit
Source: Centers for Medicare & Medicaid Services (CMS) and State data
How we calculate these figures
We use the home's most recent CMS SNF Cost Report — the annual financial statement every Medicare- and Medicaid-certified nursing home is required to file — to show how it earns and spends on resident care.
This includes
Net patient revenue — what the home collects for resident care after contractual allowances, bad debt and discounts.
Payroll — staff salaries plus wage-related benefits. Contract and agency labor is counted separately, under other operating costs.
Net patient income — what's left after the home's total operating expenses.
How we calculate net patient income and payroll %
Net patient income is net patient revenue minus the home's total operating expenses. Payroll % is payroll divided by net patient revenue — the share of each revenue dollar that goes to staff pay.
Net patient revenue vs. other income
Net patient revenue is money earned from resident care only. Anything the home earns outside of care — investments, grants, rentals and other non-operating sources — is reported separately as other income. Other income is not part of net patient revenue, and it is not included in net patient income.
Who this home usually serves
TYPE OF STAY
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
New residents most often arrive under private pay (48% of admissions), and a typical private pay stay runs around 10 - 11 months.
Admissions
189 total
Coverage residents most often arrive under.
Medicare30%
Private pay48%
Medicaid23%
Discharges
217 total
Coverage residents most often leave under.
Medicare29%
Private pay36%
Medicaid36%
How we assess these insights
We analyze official CMS data on admissions and discharges to understand the types of residents a nursing home most often serves.
This includes
Medicare, Medicaid, and private-pay admissions and discharges
Number of nights covered by each payment type
Typical length of stay
How length of stay is calculated
Average length of stay comes from the facility's Medicare cost report: total resident days in the year divided by total discharges, across all residents and payment types. Homes that mostly provide long-term care show long averages, because few residents leave in a given year.
Places of interest near Mercy Retirement and Care Center
3.2 miles from city center Estimated distance in miles from Oakland's city center to Mercy Retirement and Care Center's address, calculated via Google Maps.
— 2.32 miles to nearest hospital (Alameda Hospital)
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Info below is compiled from CMS reports & the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This TableAL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The California average is: 61.4% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Rank badges are statewide and care-type specific: each nursing home is ranked against every other CA nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
220
71 employees · 149 contractors · 41 on an average day 
100% corrected 
