Inspection Reports for New Perspective Senior Living | North Shore

Surveyor completed a complaint survey at New Perspective North Shore.

No deficiencies were identified during the complaint survey.

Complaint survey completed with no deficiencies identified.

The visit was a verification visit and three complaint investigations at New Perspective North Shore.

No deficiencies were identified during the inspection. A $200 revisit fee is being assessed under statutory provisions.

Three complaint investigations were conducted; no deficiencies were found.

A standard survey, verification visit, and three complaint investigations were conducted to determine if New Perspective North Shore was in substantial compliance with Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, which govern community-based residential facilities.

The Department issued Statement of Deficiency (SOD) #LEFP13 for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83. A total forfeiture of $2,100 was imposed for these violations, and corrective actions including staff training and notification to resident representatives were ordered.

The visit included three complaint investigations as part of the inspection process.

The surveyor conducted a standard survey, verification visit, and three complaint investigations at New Perspective North Shore, triggered by complaints alleging resident neglect and other concerns.

Three deficient practices were identified, including failure to implement individual service plans resulting in a resident fall and death, failure to update individual service plans to reflect changes including hospice care, and inadequate supervision leading to a resident eloping from the facility. Three complaints were substantiated.

The visit included three complaint investigations substantiated by findings: neglect related to Resident 5's fall due to unreported malfunctioning hospital bed and inadequate care, failure to update Resident 5's service plan to include hospice care, and inadequate supervision of Resident 4 leading to elopement.

Surveyor conducted a verification visit via desk review at New Perspective North Shore.

No deficiencies were identified during the verification visit.

Two complaint investigations and two verification visits were conducted to determine if New Perspective North Shore was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #LEFP12) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation, Order to Comply, Special Orders requiring corrective measures and staff training, and a forfeiture of $1,200. A $200 inspection fee for a revisit was also assessed.

The visit was triggered by two complaint investigations and included verification visits to assess compliance. The violations were substantiated as indicated by the issuance of the Statement of Deficiency and enforcement actions.

The surveyor conducted two complaint investigations and verification visits triggered by complaints alleging a resident eloped from the facility and staff were unaware for several hours.

Two deficiencies were identified and substantiated related to failure to implement the individual service plan and inadequate supervision. Resident 3 eloped multiple times, and staff failed to document behaviors as required and provide appropriate supervision, including failure to notice the resident was missing for approximately 5 hours.

Two complaints were substantiated regarding Resident 3 eloping from the facility and staff being unaware of the resident's absence for over 4 hours. One deficiency was a repeat citation from a prior survey dated 07/20/2023.

A complaint investigation was conducted on October 28, 2023, to determine if New Perspective North Shore was in substantial compliance with Wisconsin Statutes chapter 50 and Administrative Code chapter DHS 83, which regulate community-based residential facilities.

The Department issued a Notice of Violation and Statement of Deficiency (SOD #LEFP11) for violations of the applicable statutes and administrative codes, requiring the licensee to comply with all requirements to protect resident health, safety, and welfare.

The visit was complaint-related and concluded on October 28, 2023. The Department found violations sufficient to issue a Statement of Deficiency and Notice of Violation.

Surveyors completed 6 complaint investigations at New Perspective North Shore due to complaints alleging the provider was not updating Individual Service Plans (ISPs) and not providing care based on residents' needs.

Two deficiencies were identified: failure to update 2 residents' ISPs annually or when there was a change in condition, and obstruction of an emergency exit door by furniture and equipment. Two complaints were substantiated and four were unsubstantiated.

The investigation was triggered by complaints received on 09/05/2023 and 10/17/2023 alleging failure to update ISPs and failure to provide care based on residents' needs. Two complaints were substantiated.

The inspection was conducted to determine if New Perspective North Shore was in substantial compliance with Wisconsin Statutes chapter 50 and Administrative Code chapter DHS 83 following a complaint.

The Department issued a Statement of Deficiency (SOD #HDNL11) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, establishing grounds for enforcement action against the facility.

The complaint investigation concluded on July 20, 2023, resulting in findings of noncompliance and issuance of a Statement of Deficiency.

The inspection was conducted to investigate four complaints received at New Perspective North Shore, including allegations related to resident care and privacy.

One deficiency was identified related to failure to implement the individual service plan for a resident who was at risk of undressing in common areas. Privacy was not provided during an incident as required by the resident's service plan. One complaint was substantiated and three were unsubstantiated.

Four complaint investigations were concluded. One complaint was substantiated involving failure to provide privacy to Resident 1 during toileting assistance. Three complaints were unsubstantiated.