Inspection Reports for New Perspective Senior Living | North Shore
8875 N 60th St, Brown Deer, WI 53223, WI, 53223
Back to Facility ProfileDeficiencies (last 3 years)
Deficiencies (over 3 years)
3.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
28% better than Wisconsin average
Wisconsin average: 4.6 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
42 residents
Based on a May 2025 inspection.
This facility has shown a decline in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 42
Deficiencies: 0
Date: May 7, 2025
Visit Reason
Surveyor completed a complaint survey at New Perspective North Shore.
Complaint Details
Complaint survey completed with no deficiencies identified.
Findings
No deficiencies were identified during the complaint survey.
Inspection Report
Complaint Investigation
Census: 41
Deficiencies: 0
Date: Feb 7, 2025
Visit Reason
The visit was a verification visit and three complaint investigations at New Perspective North Shore.
Complaint Details
Three complaint investigations were conducted; no deficiencies were found.
Findings
No deficiencies were identified during the inspection. A $200 revisit fee is being assessed under statutory provisions.
Report Facts
Revisit fee: 200
Inspection Report
Complaint Investigation
Deficiencies: 1
Date: Jul 18, 2024
Visit Reason
A standard survey, verification visit, and three complaint investigations were conducted to determine if New Perspective North Shore was in substantial compliance with Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, which govern community-based residential facilities.
Complaint Details
The visit included three complaint investigations as part of the inspection process.
Findings
The Department issued Statement of Deficiency (SOD) #LEFP13 for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83. A total forfeiture of $2,100 was imposed for these violations, and corrective actions including staff training and notification to resident representatives were ordered.
Deficiencies (1)
Violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83 as identified in SOD #LEFP13
Report Facts
Forfeiture amount: 2100
Reduced forfeiture amount: 1365
Forfeiture breakdown: 900
Forfeiture breakdown: 400
Forfeiture breakdown: 800
Revisit inspection fee: 200
Compliance timeframe: 45
Notification timeframe: 7
Extension request timeframe: 10
Payment timeframe: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter |
| MaryBeth Hoffman | Assisted Living Regional Director | Contact person for questions about the letter |
Inspection Report
Complaint Investigation
Census: 36
Deficiencies: 3
Date: Jul 18, 2024
Visit Reason
The surveyor conducted a standard survey, verification visit, and three complaint investigations at New Perspective North Shore, triggered by complaints alleging resident neglect and other concerns.
Complaint Details
The visit included three complaint investigations substantiated by findings: neglect related to Resident 5's fall due to unreported malfunctioning hospital bed and inadequate care, failure to update Resident 5's service plan to include hospice care, and inadequate supervision of Resident 4 leading to elopement.
Findings
Three deficient practices were identified, including failure to implement individual service plans resulting in a resident fall and death, failure to update individual service plans to reflect changes including hospice care, and inadequate supervision leading to a resident eloping from the facility. Three complaints were substantiated.
Deficiencies (3)
Failure to implement and follow the individual service plan for Resident 5, resulting in a fall from a malfunctioning hospital bed and subsequent injury and death.
Failure to update Resident 5's individual service plan annually or upon change in condition, including omission of hospice care plan.
Failure to provide supervision appropriate to Resident 4's needs, resulting in elopement when left unattended in the lobby.
Report Facts
Revisit fee: 200
Number of deficient practices identified: 3
Number of complaints substantiated: 3
Resident census: 36
Distance between facility and Walgreens: 700
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Executive Director A | Executive Director | Provided investigation report, interviewed regarding Resident 5 fall and Resident 4 elopement |
| RN C | Registered Nurse | Documented incident reports, interviewed regarding Resident 5 fall and service plan updates |
| Caregiver O | Caregiver | Involved in care of Resident 5 during fall incident, failed to report malfunctioning bed |
| Caregiver P | Caregiver | Involved in care of Resident 5 during fall incident, failed to report malfunctioning bed |
| Caregiver Q | Caregiver | Involved in care of Resident 5 during fall incident, failed to report incident timely |
| Caregiver R | Caregiver | Responsible for Resident 5 care during night shift, failed to reposition and check resident |
| Caregiver S | Caregiver | Found Resident 5 on floor, failed to report incident timely |
| HRN M | Hospice Nurse | Responded to Resident 5 fall, provided hospice care |
| Triage Nurse Z | Triage Nurse | Provided instructions during Resident 5 fall incident |
| Transit Driver J | Transit Driver | Transported Resident 4 to dialysis, witnessed Resident 4 elopement incident |
| Caregiver G | Caregiver | Escorted Resident 4 to lobby, left resident unattended leading to elopement |
| Caregiver H | Caregiver | Interviewed regarding Resident 4 dialysis and elopement |
Inspection Report
Deficiencies: 0
Date: Jul 12, 2024
Visit Reason
Surveyor conducted a verification visit via desk review at New Perspective North Shore.
Findings
No deficiencies were identified during the verification visit.
Inspection Report
Complaint Investigation
Deficiencies: 1
Date: Mar 13, 2024
Visit Reason
Two complaint investigations and two verification visits were conducted to determine if New Perspective North Shore was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The visit was triggered by two complaint investigations and included verification visits to assess compliance. The violations were substantiated as indicated by the issuance of the Statement of Deficiency and enforcement actions.
Findings
The Department issued a Statement of Deficiency (SOD #LEFP12) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation, Order to Comply, Special Orders requiring corrective measures and staff training, and a forfeiture of $1,200. A $200 inspection fee for a revisit was also assessed.
Deficiencies (1)
Violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83 as identified in Statement of Deficiency #LEFP12
Report Facts
Forfeiture amount: 1200
Reduced forfeiture amount: 780
Inspection fee: 200
Compliance timeframe: 45
Payment timeframe: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| MaryBeth Hoffman | Assisted Living Regional Director | Contact person for questions about the letter |
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter |
Inspection Report
Complaint Investigation
Census: 39
Deficiencies: 2
Date: Mar 13, 2024
Visit Reason
The surveyor conducted two complaint investigations and verification visits triggered by complaints alleging a resident eloped from the facility and staff were unaware for several hours.
Complaint Details
Two complaints were substantiated regarding Resident 3 eloping from the facility and staff being unaware of the resident's absence for over 4 hours. One deficiency was a repeat citation from a prior survey dated 07/20/2023.
Findings
Two deficiencies were identified and substantiated related to failure to implement the individual service plan and inadequate supervision. Resident 3 eloped multiple times, and staff failed to document behaviors as required and provide appropriate supervision, including failure to notice the resident was missing for approximately 5 hours.
Deficiencies (2)
Failure to implement and follow the individual service plan for Resident 3, including missing behavior documentation for multiple shifts.
Failure to provide supervision appropriate to Resident 3's needs, resulting in elopement from the secured memory care unit and staff being unaware for approximately 5 hours.
Report Facts
Revisit fee: 200
Census: 39
Distance resident eloped: 2.6
Duration resident missing: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Executive Director A | Executive Director | Interviewed regarding Resident 3's elopement and door alarm issues |
| Registered Nurse C | Registered Nurse | Reported responsibility for auditing behavior logs and confirmed documentation failures |
| Health Wellness Director C | Health Wellness Director | Interviewed regarding Resident 3's service plan and cueing requirements |
| Police Officer F | Police Officer | Reported contacting Power of Attorney and updating on Resident 3's status after elopement |
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Oct 28, 2023
Visit Reason
A complaint investigation was conducted on October 28, 2023, to determine if New Perspective North Shore was in substantial compliance with Wisconsin Statutes chapter 50 and Administrative Code chapter DHS 83, which regulate community-based residential facilities.
Complaint Details
The visit was complaint-related and concluded on October 28, 2023. The Department found violations sufficient to issue a Statement of Deficiency and Notice of Violation.
Findings
The Department issued a Notice of Violation and Statement of Deficiency (SOD #LEFP11) for violations of the applicable statutes and administrative codes, requiring the licensee to comply with all requirements to protect resident health, safety, and welfare.
Report Facts
Inspection fee: 200
Compliance timeframe: 45
Appeal timeframe: 10
Posting duration: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter. |
| MaryBeth Hoffman | Assisted Living Regional Director | Contact person for questions about the letter. |
Inspection Report
Complaint Investigation
Census: 47
Deficiencies: 2
Date: Oct 26, 2023
Visit Reason
Surveyors completed 6 complaint investigations at New Perspective North Shore due to complaints alleging the provider was not updating Individual Service Plans (ISPs) and not providing care based on residents' needs.
Complaint Details
The investigation was triggered by complaints received on 09/05/2023 and 10/17/2023 alleging failure to update ISPs and failure to provide care based on residents' needs. Two complaints were substantiated.
Findings
Two deficiencies were identified: failure to update 2 residents' ISPs annually or when there was a change in condition, and obstruction of an emergency exit door by furniture and equipment. Two complaints were substantiated and four were unsubstantiated.
Deficiencies (2)
Provider did not update 2 of 2 residents' Individual Service Plans annually or when there was a change in condition.
Provider did not ensure 1 of 2 exits provided unobstructed travel to the outside; emergency exit was blocked by a loveseat, a Hoyer lift, and 3 tables.
Report Facts
Number of complaint investigations completed: 6
Number of deficiencies identified: 2
Number of complaints substantiated: 2
Number of complaints unsubstantiated: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Executive Director A | Interviewed regarding Resident 1's and Resident 2's ISPs and the blocked emergency exit. | |
| Registered Nurse B | Registered Nurse | Interviewed regarding Resident 1's and Resident 2's ISPs. |
| Caregiver D | Caregiver | Interviewed regarding the items blocking the emergency exit door. |
| Health and Wellness Director C | Interviewed regarding Resident 1's and Resident 2's ISPs. |
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jul 20, 2023
Visit Reason
The inspection was conducted to determine if New Perspective North Shore was in substantial compliance with Wisconsin Statutes chapter 50 and Administrative Code chapter DHS 83 following a complaint.
Complaint Details
The complaint investigation concluded on July 20, 2023, resulting in findings of noncompliance and issuance of a Statement of Deficiency.
Findings
The Department issued a Statement of Deficiency (SOD #HDNL11) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, establishing grounds for enforcement action against the facility.
Report Facts
Inspection fee: 200
Days to achieve compliance: 45
Days to request extension: 10
Days to file appeal: 10
Posting duration: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter. |
| MaryBeth Hoffman | Assisted Living Regional Director | Contact person for questions about the letter. |
Inspection Report
Complaint Investigation
Census: 42
Deficiencies: 1
Date: Jul 20, 2023
Visit Reason
The inspection was conducted to investigate four complaints received at New Perspective North Shore, including allegations related to resident care and privacy.
Complaint Details
Four complaint investigations were concluded. One complaint was substantiated involving failure to provide privacy to Resident 1 during toileting assistance. Three complaints were unsubstantiated.
Findings
One deficiency was identified related to failure to implement the individual service plan for a resident who was at risk of undressing in common areas. Privacy was not provided during an incident as required by the resident's service plan. One complaint was substantiated and three were unsubstantiated.
Deficiencies (1)
The provider did not ensure each resident's Individual Service Plan (ISP) was implemented for 1 of 1 resident, specifically failing to provide privacy while assisting a resident with toileting needs.
Report Facts
Complaints investigated: 4
Complaints substantiated: 1
Complaints unsubstantiated: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Executive Director A | Executive Director | Interviewed and confirmed privacy was not provided during the incident |
| Registered Nurse B | Registered Nurse | Interviewed and confirmed privacy was not provided during the incident |
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