Inspection Reports for New Perspective Senior Living | Waukesha

A complaint investigation was conducted on 09/17/2025 to determine if New Perspective Waukesha was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #3WK911) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a forfeiture of $330.00 imposed on the licensee.

The complaint investigation concluded that the facility was not in substantial compliance with applicable statutes and administrative codes, leading to issuance of a Statement of Deficiency and enforcement action.

On 09/03/2025, the Bureau of Assisted Living, Southern Regional Office, conducted a complaint investigation at New Perspective Waukesha, a community-based residential facility (CBRF) located in Waukesha, WI.

As a result of the survey, 1 deficiency was identified, which is a repeat deficiency related to residents not receiving medications as prescribed. The complaint was substantiated.

The complaint was substantiated. The investigation found that Resident 1 did not receive prescribed medications as required, with medication administration records showing multiple missed doses and inconsistent documentation and communication regarding medication refills.

Surveyor conducted a verification visit to New Perspective Waukesha to verify correction of previously identified deficiencies.

No deficiencies were identified during the visit. The previously cited Statement of Deficiency XB9111 dated 02/17/2025 was corrected.

The survey was conducted from 02/06/2025 to 02/17/2025 to investigate four complaints alleging failure to notify legal representatives of incidents, medication administration errors, and inadequate behavior management at New Perspective Waukesha, a CBRF.

Three deficiencies were identified: failure to immediately notify a resident's legal representative of an incident, failure to ensure residents received medications as prescribed including missed doses and improper timing, and failure to manage aggressive behaviors of a resident resulting in hospitalization and discharge to another facility.

Four complaints were investigated and all four were substantiated. Complaints included failure to notify legal representatives, medication administration errors, and inadequate behavior management.

A complaint investigation was conducted to determine if New Perspective Waukesha was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #XB9111) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in an order to comply with requirements and corrective measures including behavior management procedures. A forfeiture of $1900 was imposed for the violations.

The investigation was complaint-driven and concluded on February 6, 2025. The facility was found not in substantial compliance, leading to issuance of SOD #XB9111.

A standard survey and verification visit was conducted on December 3, 2024, to determine if New Perspective Waukesha was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency #BKSP12 and imposition of a total forfeiture of $1800.00. A $200 inspection fee for a revisit to verify correction of prior violations was also assessed.

The Bureau of Assisted Living conducted 2 verification visits and a standard survey at New Perspective Waukesha, a CBRF, to assess compliance with regulatory requirements.

Two deficiencies were identified, both repeat deficiencies related to continuing education requirements for caregivers and failure to complete assessments after resident falls. The provider was assessed a $200 revisit fee under statutory provisions.

The inspection was conducted from 07/29/2024 to 07/30/2024 as a complaint investigation triggered by two complaints regarding resident care and safety at New Perspective Waukesha, a CBRF in Waukesha.

Two deficiencies were identified, including a repeat deficiency. One deficiency involved failure to safeguard residents from environmental hazards, resulting in Resident 1's fall from a raised bed causing fatal injuries. The second deficiency involved failure to provide timely personal care services, with Resident 1's requests for assistance not responded to for over 60 minutes.

Two complaints were investigated and both were substantiated. The investigation included interviews and record reviews related to Resident 1's fall and delayed response to call lights. Hospice notes and call light response times documented long delays, some exceeding 160 minutes, in responding to Resident 1's calls for assistance.

A complaint investigation was conducted to determine if New Perspective Waukesha was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency BKSP11 and issuance of a Notice of Violation with orders to comply and corrective actions required.

Complaint investigation concluded on July 30, 2024, to determine substantial compliance with applicable statutes and codes. Violations were substantiated as per the issuance of the Statement of Deficiency BKSP11.

Surveyor conducted a complaint investigation at New Perspective Waukesha on 2024-06-18.

No deficiencies were identified; the complaint was unsubstantiated.

Complaint investigation conducted on 2024-06-18; complaint was unsubstantiated.

A complaint investigation and verification visit was conducted on May 28, 2024, to determine if New Perspective Waukesha was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation, an Order to Comply with Requirements, Special Orders to improve staffing and food safety procedures, and a total forfeiture of $2050.00 imposed. A $200 inspection fee for a verification visit was also assessed.

The visit was complaint-related, conducted to verify compliance with applicable statutes and codes. Specific substantiation status is not stated.

Surveyor conducted two verification visits and a complaint investigation at New Perspective Waukesha, a CBRF, due to concerns including a complaint about inadequate treatment following a resident fall and verification of compliance with previous special orders.

Five deficiencies were identified, including repeat deficiencies related to prompt and adequate treatment, adequate staffing, and food safety. The complaint regarding inadequate treatment of Resident 16 after a fall was substantiated. Additional findings included inadequate staffing during overnight shifts, unsanitary kitchen conditions, and improperly stored food items.

The complaint was substantiated. Resident 16 did not receive prompt and adequate treatment after a fall on 03/02/2024, with delayed emergency room transfer until approximately 6:00 p.m. despite signs of severe headache, convulsion, and pain.

Surveyor conducted a complaint investigation at New Perspective Waukesha, a CBRF located in Waukesha, WI.

As a result of the investigation, zero violations of Chapter DHS 83 were issued and the complaint was unsubstantiated.

The complaint was unsubstantiated.

A complaint investigation and verification visit was conducted to determine if New Perspective Waukesha was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #IIF413) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation, Orders to Comply, Special Orders, and a forfeiture of $1,000. A verification visit was also conducted to determine if prior violations were corrected, resulting in a $200 inspection fee.

The visit was complaint-related, conducted to verify compliance with statutory and administrative requirements. The Department found violations and issued enforcement actions including forfeiture.

Surveyor conducted a verification visit and complaint investigation at New Perspective Waukesha following a concern alleging a resident had a choking episode which resulted in death.

Five deficiencies were identified including repeat violations related to death reporting, documentation, pre-admission assessments, individual service plan implementation, and equipment storage and cleanliness. The complaint was substantiated and a $200 revisit fee is being assessed.

Complaint was substantiated. The investigation involved review of resident records, interviews with administrators and caregivers, and observation of facility practices related to a choking incident resulting in resident death.

A complaint investigation and verification visit was conducted on November 2, 2023, to determine if New Perspective Waukesha was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #PHBR12) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation and an imposed forfeiture of $500. The licensee was ordered to comply with requirements immediately and to provide documentation of compliance within specified timeframes.

The visit was complaint-related, conducted to verify compliance following a complaint investigation. The Department found violations substantiated as detailed in SOD #PHBR12.

The surveyor conducted a verification visit to New Perspective Waukesha to assess compliance with prior deficiencies and verify correction of previous violations.

Three deficiencies were identified, including repeat violations related to inadequate staffing to meet resident needs, failure to ensure prompt treatment, and medication storage issues. Specific findings included insufficient staff on 3rd shifts, delayed response times to resident call pendants, and an unlocked medication cart.

A verification visit was conducted on 09/13/2023 to determine if New Perspective Waukesha was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities (CBRF).

The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency (SOD #IIF412) and imposed a forfeiture of $500.00. The licensee is ordered to comply with all requirements within 45 days and is subject to inspection fees and enforcement actions.

Surveyors conducted a verification visit at New Perspective Waukesha to assess correction of previously identified deficiencies.

Five deficiencies were identified, four of which were repeat deficiencies from a prior statement dated 04/20/2023. Deficiencies involved incomplete comprehensive individual service plans for residents, food safety violations related to unsanitary kitchen conditions, and environmental issues including burned out light bulbs and damaged resident room features.

A complaint investigation was conducted to determine if New Perspective Waukesha was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #PHBR11) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a forfeiture of $1000 imposed on the licensee for noncompliance.

The investigation was complaint-driven and concluded on June 29, 2023. The Department determined violations existed and issued enforcement actions including a forfeiture.

Surveyor conducted a complaint investigation at New Perspective Waukesha following a complaint alleging concerns about the lack of a medication passer on the 3rd shift and inadequate pain management for a hospice patient.

One deficiency was identified where the provider did not ensure residents received prompt and adequate treatment, specifically Resident 1 did not receive adequate pain management due to unavailable physician-ordered medications and lack of trained caregiver to administer medications.

The complaint was substantiated. The investigation revealed staffing issues including no medication passer on the night of 05/05/2023, resulting in family members having to obtain and administer medications. Facility staff and regional director acknowledged the staffing issues and delayed awareness of the problem until 05/06/2023.

Surveyor conducted a complaint investigation at Perspective Living Waukesha on 05/03/2023.

No deficiencies were identified during the complaint investigation; the complaint was unsubstantiated.

Complaint investigation was unsubstantiated with no deficiencies identified.

An abbreviated survey and complaint investigation was conducted to determine if New Perspective Waukesha was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency #IIF411 and imposed a total forfeiture of $2,320.00 for multiple violations related to staffing and operational requirements.

The visit included a complaint investigation to determine compliance with applicable statutes and codes.

On 04/06/2023, surveyors conducted a standard licensure survey and a complaint investigation at New Perspective Waukesha. The complaint was substantiated.

Sixteen deficiencies were identified including incomplete caregiver background checks, inadequate employee screening for communicable diseases, insufficient continuing education for staff, missing admission agreements, failure to provide written grievance summaries, incomplete resident assessments, inadequate staffing, improper medication administration documentation, unsafe oxygen storage, food safety violations, and environmental cleanliness issues.

Complaint was substantiated. Complaints included concerns about resident care, medication administration errors, inadequate staffing, and environmental cleanliness. Family members reported issues with showering, medication availability, and response times to call lights.