Inspection Reports for New Perspective Senior Living | West Bend

A verification visit was conducted on 03/27/2025 for Statement of Deficiency IC9Q11 from 05/09/2024 and also for SOD 2FY311 to verify correction of previous deficiencies.

All previous deficiencies identified in prior surveys have been corrected as a result of this verification visit.

Surveyor conducted 2 complaint investigations and a verification visit at New Perspective - West Bend, a Residential Care Apartment Complex (RCAC) in West Bend.

No deficiencies were identified. Two of the two complaints were unsubstantiated. A previous Statement of Deficiency dated 02/09/2024 was corrected.

Two complaints were investigated and both were found to be unsubstantiated.

A Complaint Investigation and Self Report Review were conducted on May 9, 2024, to determine if New Perspective – West Bend was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #IC9Q11) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, establishing grounds for enforcement action and requiring the licensee to comply with all applicable requirements within 45 days.

The visit was complaint-related, involving a Complaint Investigation and Self Report Review to assess compliance with regulatory requirements. Specific substantiation status is not stated.

Surveyor conducted 2 complaint investigations and a self-report review at New Perspective-West Bend following complaints about residents not receiving medications and concerns related to resident care and documentation.

Two deficiencies were identified: one related to a resident missing prescribed medications due to unavailability and lack of follow-up, and another related to incomplete resident record documentation following multiple falls resulting in serious injury. One complaint was substantiated and one was unsubstantiated.

Two complaint investigations were conducted; one complaint was substantiated regarding medication administration issues, and one complaint was unsubstantiated. The self-report review also resulted in a deficiency related to resident record maintenance.

A Complaint Investigation was conducted on February 9, 2024, for New Perspective – West Bend to determine if the facility was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities (CBRF).

The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency (SOD # FIW911), imposition of a forfeiture totaling $1,600, and issuance of special orders requiring corrective actions to ensure resident safety and compliance.

The complaint investigation concluded that the facility was not in substantial compliance with applicable statutes and administrative codes, leading to issuance of SOD # FIW911 and enforcement actions including forfeiture and special orders.

The inspection was conducted as a complaint investigation following a report that Resident 1 was found in distress and potential neglect by local emergency services after calling 911 due to inability to find staff.

The provider failed to have adequate staff present to meet resident needs, resulting in Resident 1 being found alone, distressed, and in pain by emergency personnel. Staff did not respond promptly to alarms, and the provider did not immediately investigate or report the incident as required. The investigation was incomplete and delayed, and the provider submitted a late self-report that omitted critical details.

The complaint was substantiated and resulted in 2 deficient practices. Resident 1 was found in distress by emergency services after calling 911 due to inability to find staff. The provider did not investigate or report the incident timely and failed to ensure adequate staffing.

The inspection was conducted as a complaint investigation to determine if New Perspective – West Bend was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #2FY311) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83. The licensee was ordered to comply with requirements to protect resident health, safety, and rights, including developing corrective measures and providing staff training. A forfeiture of $400 was imposed for the violations.

The visit was a complaint investigation concluded on January 16, 2024, to determine compliance with applicable statutes and codes. The Department found violations and issued a Statement of Deficiency.

Surveyor completed a complaint investigation at New Perspectives - West Bend, a CBRF, due to allegations that residents did not receive assistance with personal care needs as required.

The investigation identified three deficiencies including inadequate assistance with personal care such as toileting and feeding due to staffing shortages, failure to document changes in resident health conditions including illness and skin concerns, and failure of an employee to follow proper hand hygiene procedures during feeding assistance.

The complaint was substantiated. The investigation confirmed residents did not receive required personal care assistance, and documentation of health changes was lacking.

Surveyor conducted a verification visit to New Perspective-West Bend to confirm correction of previous deficiencies.

All previous deficiencies were corrected and no deficiencies were identified during this visit.

An Abbreviated Survey was conducted on March 15, 2023, by the Division of Quality Assurance, Bureau of Assisted Living, to determine if New Perspective - West Bend was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #HUGG11) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, indicating noncompliance with regulatory requirements for the facility's administration and operation.

An abbreviated licensure survey was conducted at New Perspective - West Bend to assess compliance with regulatory requirements and identify deficiencies.

Six deficiencies were identified including failure to ensure employee communicable disease screening, inadequate continuing education for staff, personal care services not supporting resident independence, food safety violations, unclean and odorous resident rooms, and lack of approval for horizontal evacuation in the emergency plan.