New Windsor Country Inn
Assisted Living · USA
New Windsor Country Inn
Assisted Living · USA
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New Windsor Country Inn is an 86-bed licensed Adult Home administrated by William R. Lockwood at 450 Temple Hill Road in New Windsor, New York, in Orange County. The facility is owned by William R. Lockwood, William A. Lockwood, Scott W. Lockwood, and Paul M. Lockwood. Licensed as an Adult Home, the facility has been operating since 1983 on four landscaped acres. Pets are not permitted. 24-hour staffing is provided. Emergency call systems are in each room, and a monitored security system is in place.
The facility operates on an all-inclusive monthly rate that covers all services, care, and amenities with no hidden fees, long-term leases, or security deposits. Personal care, case management, and ADL assistance including bathing, dressing, grooming, and incontinence management are provided. Rehabilitation services and physical therapy are available. A full-time recreation director is on staff. Three confirmed amenities include a beauty and barber salon, social activities, and manicured grounds. Activities include live entertainment, boat trips on the Hudson River, arts and crafts, and offsite outings to restaurants and parks. Private and semi-private accommodations are available.
The New York State Department of Health, Office of Aging and Long Term Care, has conducted one inspection on file, dated December 17, 2021, which identified one deficiency related to civil penalties. A plan of correction was approved. A prior complaint investigation in September 2021 found no violations. Two complaints are on record at a rate of 2.3 per 100 occupied beds against a state average of 49.9. One enforcement action is on file: Stipulation and Order ACF-22-020, dated March 22, 2022. Both the inspection and enforcement action date from 2021 and 2022.
New Windsor Country Inn is suited for families seeking Adult Home care in New Windsor with family ownership and all-inclusive pricing. Families should verify the current status of the facility and whether a more recent inspection has been conducted, as available records date to 2021-2022. Ask about corrective actions taken following the 2021 deficiency and enforcement action before placement.
86-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 56 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyOrange
License Number540-F-026
Owner NameWilliam R. Lockwood William A. Lockwood Scott W. Lockwood Paul M. Lockwood
Emergency SystemsEmergency call system in each room.
Safety FeaturesMonitored security system.
Rehabilitation Services
Nursing Services
24-Hour Staffing
Beauty Salon/Barber
Manicured Grounds
ActivitiesA full itinerary of activities, which include live entertainment, boat trips on the Hudson, arts and crafts, offsite events at restaurants and parks in town.
Specific Programsdining services.
Food DescriptionDelicious meals served daily and daily snacks; special meal/dietary planning available.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
1 citation
2 complaints
1 inspection
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
1 Worse
Metrics worse than New York average:
• Inspection citation rate (79% above) 9 Better Metrics better than New York average:
• Total citations (97% below)
• Citations per year (97% below)
• Citations per inspection (69% below)
• Total inspections (89% below)
• Inspections with citations (80% below)
• Total complaints (97% below)
• Complaints per year (97% below)
• Complaints per bed (96% below)
• Complaint investigations (100% below)
• Inspection citation rate (79% above) 9 Better Metrics better than New York average:
• Total citations (97% below)
• Citations per year (97% below)
• Citations per inspection (69% below)
• Total inspections (89% below)
• Inspections with citations (80% below)
• Total complaints (97% below)
• Complaints per year (97% below)
• Complaints per bed (96% below)
• Complaint investigations (100% below)
Latest Inspection
December 17, 2021
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 1 | 29 | This facility has 97% fewer total citations than a typical New York assisted living residence (1 vs. NY avg 29).↓ 97% better |
|
Citations per year
Average citations per year since 2021.
| 0.2 | 5.8 | This facility has 97% fewer citations per year than a typical New York assisted living residence (0.2 vs. NY avg 5.8).↓ 97% better |
|
Citations per inspection
Average citations per inspection.
| 1 | 3.2 | This facility has 69% fewer citations per inspection than a typical New York assisted living residence (1 vs. NY avg 3.2).↓ 69% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 1 | 9 | This facility has 89% fewer total inspections than a typical New York assisted living residence (1 vs. NY avg 9).↓ 89% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 1 | 5 | This facility has 80% fewer inspections with citations than a typical New York assisted living residence (1 vs. NY avg 5).↓ 80% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 79 | This facility has 97% fewer total complaints than a typical New York assisted living residence (2 vs. NY avg 79).↓ 97% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.4 | 15.8 | This facility has 97% fewer complaints per year than a typical New York assisted living residence (0.4 vs. NY avg 15.8).↓ 97% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.02 | 0.50 | This facility has 96% fewer complaints per bed than a typical New York assisted living residence (0.02 vs. NY avg 0.5).↓ 96% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York assisted living residence (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 17, 2021, identified one deficiency related to civil penalties, with a plan of correction approved. Earlier inspections were generally clean, including the September 22, 2021, complaint investigation which found no violations. The main issue noted involved compliance with civil penalty regulations, while no other significant themes appeared in the reports. Complaint investigations were limited and did not reveal substantiated concerns beyond the noted deficiency. The inspection history suggests a mostly stable compliance pattern with isolated issues addressed promptly.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLawsuit overview for New Windsor Country Inn
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
3
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
3
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
3
3 Disposed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
3
3 Disposed
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2023
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2023
Most Recent
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2024
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2024Places of interest near New Windsor Country Inn
93.0 miles from city center
Estimated distance in miles from New Windsor's city center to New Windsor Country Inn's address, calculated via Google Maps.
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The information below is reported by the New York State Department of Health.
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Frequently Asked Questions about New Windsor Country Inn
Who is the owner of New Windsor Country Inn?
The legal owner and operator of New Windsor Country Inn is William R. Lockwood William A. Lockwood Scott W. Lockwood Paul M. Lockwood.
Is New Windsor Country Inn in a walkable area?
New Windsor Country Inn has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of New Windsor Country Inn?
According to NY state health department records, New Windsor Country Inn's license number is 540-F-026.
How many beds does New Windsor Country Inn have?
New Windsor Country Inn has 86 beds.
Are there photos of New Windsor Country Inn?
Yes — there are 11 photos of New Windsor Country Inn in the photo gallery on this page.
What is the address of New Windsor Country Inn?
New Windsor Country Inn is located at 450 Temple Hill Road P.o. Box 4328.
What is the phone number of New Windsor Country Inn?
(845) 565-8110 will put you in contact with the team at New Windsor Country Inn.
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