NHC HealthCare in Franklin

Nursing Home
Overview of Nhc Healthcare in Franklin

Nhc Healthcare in Franklin is an 80-bed, 24-hour skilled nursing healthcare center known for its reliability and expert team. With specialized physicians, nurse practitioners, therapists, and dedicated nursing staff, they ensure comprehensive care for residents. The facility boasts chef-approved meals curated by a dietitian and provides on-site rehabilitation and therapy services to enhance residents’ well-being. Daily assistance with personal living activities is a key offering, providing seniors with the support they need.

This community goes beyond the basics, offering a range of amenities and activities to enrich the lives of residents. From religious services and gardening areas to a beauty and barbershop, entertainment, housekeeping, and laundry services, NHC HealthCare strives to create a vibrant and comfortable environment for seniors. With a focus on both skilled nursing and the overall senior living experience, this facility stands as a reliable choice for those seeking quality care and an engaging community.

(615) 790-0154

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Tennessee average: 2.8/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Tennessee average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
Tennessee average: 2.4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5
Tennessee average: 3.4/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 27m per day

This home provides 5% less nursing time per resident than the state average.

Tennessee average: 3h 38m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 43m per day 37m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 53m per day 1h 6m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 6m per day 2h 9m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 15m per day 3h 21m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 5m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 29m per day 25m per day 29m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 44

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Tennessee average
Occupancy rate 90%
Residents per day (avg) 76
Occupancy rate
90%
Residents per day (avg)
76

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

27% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

66% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

7% of new residents, often for long-term daily care.

Typical stay 3 - 4 years

Finances and operations

Proprietary home
Corporation
Home revenue
$11.0M
Operating loss
-$1.3M
Proprietary home Corporation
Home revenue
$10,953,177.00
Operating loss
$-1,305,121.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.2M
47.2% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.1M
Total costs $12.3M
Bed community size
44-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
55 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 47 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy Rate
20%
Occupied Beds
9 of 44
Percentage of available beds currently in use by residents.
License Status
Licensed
Facility Type
Nursing Home
License Date
January 7, 1992
License Expiration
January 8, 2026

Additional licensing details

License number: 00000295
CMS Certification Number: 445127
County: Lawrence

Ownership & operating entity

NHC HealthCare in Franklin is legally operated by NHC HealthCare/Franklin, LLC, and administrated by Chelsey Foster Norris.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Chelsey Norris, Administrator

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Skilled Nursing
Long-Term Care
Rehabilitation
HomeCare
Hospice Care

Amenities & Lifestyle

High-Speed Wireless Internet
Cable TV in Every Room
Housekeeping and Laundry Services
On-Site Beauty and Barber Shop
Daily Activities and Entertainment
Dining Room
Outdoor Area for Relaxation

Programs & Activities

Specific Programs
Skilled Nursing, Short-Term Rehabilitation, Long-Term Care, HomeCare, Hospice Care
Operating Hours
24/7

Dining & Nutrition

Food Description
Dietitian and chef-approved meals tailored to meet nutritional needs.

Types of Care at NHC HealthCare in Franklin

Skilled Nursing Respite Care
Contact NHC HealthCare in Franklin

Residents information

Stay stats

Average length of stay
547 days
Total residents
43
Total admissions (2024)
20
Total discharges (2024)
8

Discharges

  • To Private Residence or Home 1
  • To Nursing Home 4

Demographics

GENDER

  • Female Residents 67.4%
  • Male Residents 32.6%

AGE DISTRIBUTION

  • 60-64 2.3%
  • 65-69 14%
  • 70-74 20.9%
  • 75-79 20.9%
  • 80-84 18.6%
  • 85-89 16.3%
  • 90 or more 7%

ETHNICITY

  • White Residents 100%

Compare Nursing Homes around Franklin

The information below is reported by the Tennessee Department of Health, Division of Health Care Facilities.
NHC Place Cool Springs
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Franklin
180
No
-
34
MOORE, ANTHONY
67.6%
$16,730,708.00
$7,978,857.00
47.7%
69.00
4/5
4.8574
4/5
4/5
4/5
-
8
2
+26%
+34%
-7%
NHC HealthCare in Franklin
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

Franklin
80
No
A+
47
NORRIS, CHELSEY
20.5%
$10,367,495.00
$5,167,690.00
49.8%
75.90
4/5
3.4564
4/5
2/5
4/5
-
9
1
+38%
-5%
-72%
Franklin Wellness and Rehabilitation Center
SNF

Nursing Homes 24/7 care needed

RC

Respite Care

Franklin
88
No
-
69
FRANKLIN OPERATING GROUP LLC
61.9%
$6,799,787.00
$2,342,841.00
34.5%
56.70
1/5
3.7934
1/5
2/5
4/5
1
16
2
+92%
+5%
-15%
Claiborne and Hughes Health Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Franklin
157
No
A+
72
CLAIBORNE GROUP LLC
59.6%
$10,198,765.00
$4,093,952.00
40.1%
91.50
1/5
3.4396
1/5
1/5
3/5
-
35
5
-38%
-5%
-18%

Places of interest near NHC HealthCare in Franklin

Address 1.6 miles from city center — 0.31 miles to nearest hospital (GracePointe Healthcare)

Address 216 Fairground St, Franklin, TN 37064

Calculate Travel Distance to NHC HealthCare in Franklin

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

117
Total Staff
114
Employees
3
Contractors
29,923
Total Hours (Quarter)
37
Avg Staff/Day
8.9
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse1410.6 No
Licensed Practical Nurse1810 No
Certified Nursing Assistant4610.3 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
79 staff
10.1hs shift avg
Physicians & Practitioners
5 staff
8.1hs shift avg
Therapy Services
24 staff
5.7hs shift avg
Activities & Recreation
1 staff
6.5hs shift avg
Social Services
1 staff
6.1hs shift avg
Dietary Services
1 staff
8hs shift avg
Other Services
5 staff
5.7hs shift avg
Contractor Analysis
0.2%
of total hours from contractors
62 contractor hours this quarter
Mental Health Service Worker: 1 Other Physician: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant4604613,34291100%10.3
Licensed Practical Nurse180186,26791100%10
Registered Nurse140142,9889099%10.6
Mental Health Service Worker3141,1406571%6.9
Clinical Nurse Specialist3039956774%8.3
Speech Language Pathologist2028366774%7
Physical Therapy Aide3036847380%6
Physical Therapy Assistant7076596875%4.9
Administrator1014806066%8
Nurse Practitioner1014806066%8
Respiratory Therapy Technician7074506673%4.1
Dietitian1014235358%8
Respiratory Therapist2023995459%7.4
Occupational Therapy Aide2022634651%5.7
Qualified Activities Professional1011762730%6.5
RN Director of Nursing1011463437%4.3
Qualified Social Worker1011222022%6.1
Dental Services Staff101564347%1.3
Occupational Therapy Assistant0111833%5.8
Other Physician011133%0.3

Health Inspection History

Inspections
Total health inspections 3

Tennessee average 3.5


Last Health inspection on Oct 2025

Total health citations 9
Citations per inspection
3

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

8 of 9 citations resulted from standard inspections; and 1 of 9 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
9% better than Tennessee average

Tennessee average: 1.1


Serious Health citations More info 0
100% better than Tennessee average

Tennessee average: 0.6

1 critical citation More info Tennessee average: 1.1

0 serious citations More info Tennessee average: 0.6

8 moderate citations More info Tennessee average: 13.7

0 minor citations More info Tennessee average: 0.1
Citations history (last 3 years)
Nursing Services critical citation Oct 24, 2025
Corrected

Quality of Care moderate citation Sep 29, 2022
Corrected

Quality of Care moderate citation Sep 29, 2022
Corrected

Quality of Care moderate citation Sep 29, 2022
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: National Healthcare Corporation
Resident Census by Payment Source
74 Total Residents
Medicare 74 (100%)
Programs & Services
Residents' Group
Nurse Aide Training
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 12.1
15% worse than Tennessee average

Tennessee average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 25.1
29% worse than Tennessee average

Tennessee average: 19.5

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 27.1%
69% worse than Tennessee average

Tennessee average: 16.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 26.4%
22% worse than Tennessee average

Tennessee average: 21.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 22.0%
6% worse than Tennessee average

Tennessee average: 20.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 0.7%
80% better than Tennessee average

Tennessee average: 3.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.1%
43% better than Tennessee average

Tennessee average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.4%
82% better than Tennessee average

Tennessee average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 3.1%
51% better than Tennessee average

Tennessee average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.5%
96% better than Tennessee average

Tennessee average: 11.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 19.3%
17% worse than Tennessee average

Tennessee average: 16.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 93.7%
In line with Tennessee average

Tennessee average: 89.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than Tennessee average

Tennessee average: 94.5%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.16
90% better than Tennessee average

Tennessee average: 1.58

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.37
13% better than Tennessee average

Tennessee average: 1.57

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 80.6%
In line with Tennessee average

Tennessee average: 79.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.8%
62% worse than Tennessee average

Tennessee average: 1.7%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 90.1%
13% better than Tennessee average

Tennessee average: 79.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 17.2%
23% better than Tennessee average

Tennessee average: 22.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 12.2%
9% worse than Tennessee average

Tennessee average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Tennessee average

Tennessee average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 54.6%
In line with Tennessee average

Tennessee average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 51.9%
In line with Tennessee average

Tennessee average: 50.6%

Guides for Better Senior Living

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Financial Aid for Tennessee Seniors

Get financial aid guidance

CHOICES Program

TN Medicaid CHOICES

Age 65+ or disabled, Tennessee resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Managed care model; high rural demand.

Tennessee Options for Community Living

TN Options

Age 60+, Tennessee resident, at risk of nursing home.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; rural/urban balance.

Medicare Savings Program (MSP)

Tennessee Medicare Savings Program

Age 65+ or disabled, TN resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Tennessee LIHEAP

Age 60+ prioritized, TN resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers gas, electric, propane; emergency aid available.

Family Caregiver Support Program (FCSP)

Tennessee Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; TN resident; functional needs (2+ ADLs).

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Includes grandparent caregivers; high rural demand.

Senior Community Service Employment Program (SCSEP)

Tennessee SCSEP

Age 55+, unemployed, low-income, TN resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP/Goodwill partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Tennessee VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, TN resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran population; supports rural/urban care needs.

Elderly Nutrition Program

Tennessee Elderly Nutrition Program

Age 60+, TN resident; no income limit but prioritizes low-income.

None; donations encouraged.

Not assessed.

Serves ~50,000 annually; 200+ congregate sites plus Meals on Wheels.

Property Tax Relief Program

Tennessee Property Tax Relief Program

Age 65+, TN resident, homeowner/renter (or widow/er 50+, disabled 18+).

~$45,000/year (household, excludes half of Social Security).

Not assessed; income-focused.

Rebates up to $1,000; serves ~100,000 annually.

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