Inspection Reports for
Norwich Rehabilitation & Nursing Center

88 Calvary Drive, Norwich, NY, 13815

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Deficiencies (last 5 years)

Deficiencies (over 5 years) 11.2 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

120% worse than New York average
New York average: 5.1 deficiencies/year

Deficiencies per year

24 18 12 6 0
2021
2022
2023
2024
2025

Inspection Report

Abbreviated Survey
Deficiencies: 1 Date: Aug 1, 2025

Visit Reason
The inspection was conducted as part of recertification and an abbreviated survey to assess compliance with regulations related to resident safety, comfort, and homelike environment.

Findings
The facility failed to ensure a safe, clean, and homelike environment for two residents and several others who reported missing clothing. Issues included strong urine odor in a resident's room and bathroom, missing clothing items, and a wheelchair in disrepair that was not promptly fixed despite staff being informed.

Deficiencies (1)
F 0584: The facility did not maintain a safe, clean, and homelike environment. Resident #39's room and bathroom had a strong urine odor despite frequent cleaning. Resident #80 had missing clothing and a wheelchair with a broken wheel that was not repaired timely.
Report Facts
Residents affected: 9 Dates of cleaning omissions: 3 Dates of deep cleaning: 13

Employees mentioned
NameTitleContext
Director of Environmental ServicesDirector of Environmental ServicesReported awareness of urine odor in Resident #39's bathroom and cleaning efforts.
Certified Nurse Aide #17Certified Nurse AideReported laundry procedures and resident family doing laundry for Resident #39.
Certified Nurse Aide #12Certified Nurse AideReported informing therapy about broken wheelchair for Resident #80.
Certified Nurse Aide #7Certified Nurse AideReported missing laundry for Resident #80.
Receptionist #10ReceptionistDescribed clothing labeling and inventory process.
Housekeeper #16HousekeeperReported cleaning frequency and odor control efforts in Resident #39's room.
Housekeeper Supervisor #11Housekeeper SupervisorReported clothing labeling procedures.
Physical Therapist #13Physical TherapistReported lack of notification about broken wheelchair for Resident #80.
Maintenance/Environmental Service Director #3Maintenance/Environmental Service DirectorReported efforts to locate missing clothing and wheelchair repairs.
Occupational Therapist #14Occupational TherapistReported wheelchair maintenance responsibilities and unawareness of broken wheelchair.
Registered Nurse Unit Manager #6Registered Nurse Unit ManagerReported that therapy should be notified of broken wheelchairs and was unaware of Resident #80's wheelchair condition.
Director of Rehabilitation #4Director of RehabilitationReported wheelchair repair and replacement policies and quarterly equipment checks.

Inspection Report

Complaint Investigation
Capacity: 60 Deficiencies: 6 Date: Aug 1, 2025

Visit Reason
Six standard health citations related to quality of care including care plan, discharge, nutrition, respiratory care, and environment; all Level 2 severity with isolated or pattern scope.

Findings
Six standard health citations related to quality of care including care plan, discharge, nutrition, respiratory care, and environment; all Level 2 severity with isolated or pattern scope.

Deficiencies (6)
Develop/implement comprehensive care plan
Inappropriate discharge
Nutrition/hydration status maintenance
Nutritive value/appear, palatable/prefer temp
Respiratory/tracheostomy care and suctioning
Safe/clean/comfortable/homelike environment

Inspection Report

Annual Inspection
Deficiencies: 6 Date: Aug 1, 2025

Visit Reason
The inspection was a recertification and abbreviated survey conducted from 7/29/2025 to 8/1/2025 to assess compliance with regulatory requirements for nursing home care.

Findings
The facility was found deficient in multiple areas including maintaining a safe, clean, and homelike environment, effective discharge planning, comprehensive care planning, nutritional status monitoring, respiratory care, and food service temperature control. Several residents experienced issues such as odor in rooms, missing personal belongings, lack of discharge plans, incomplete care plans, significant unaddressed weight loss, lack of physician orders for respiratory equipment, and improperly heated food.

Deficiencies (6)
F 0584: The facility failed to ensure a safe, comfortable, and homelike environment for residents, including odor control and proper management of personal belongings and assistive devices.
F 0627: The facility did not develop or implement effective discharge planning for residents, lacking ongoing assessment and documentation of discharge goals.
F 0656: The facility failed to develop and implement a comprehensive care plan including anticoagulant therapy monitoring for a resident.
F 0692: The facility did not ensure residents maintained acceptable nutritional status, failed to complete weekly weights as ordered, notify medical providers of significant weight loss, and delayed occupational therapy referral.
F 0695: The facility did not provide safe and appropriate respiratory care, lacking physician orders and care plan documentation for use of a continuous positive airway pressure machine.
F 0804: The facility failed to ensure food and drink were served at palatable and safe temperatures, with observed meal items served below recommended temperatures.
Report Facts
Residents affected: 2 Residents affected: 3 Weight loss percentage: 9.2 Weight loss pounds: 20.4 Meal temperatures: 114 Meal temperatures: 112 Meal temperatures: 106.5

Employees mentioned
NameTitleContext
Director of Environmental Services #3Director of Environmental ServicesInterviewed about odor issues in Resident #39's bathroom and cleaning efforts
Certified Nurse Aide #17Certified Nurse AideReported on laundry and wheelchair issues for Resident #80
Receptionist #10ReceptionistDescribed clothing labeling and inventory process
Housekeeper Supervisor #11Housekeeper SupervisorDiscussed clothing labeling and laundry procedures
Physical Therapist #13Physical TherapistCommented on wheelchair repair notification process
Occupational Therapist #14Occupational TherapistDiscussed wheelchair maintenance and repair
Registered Nurse Unit Manager #6Registered Nurse Unit ManagerDiscussed wheelchair repair and care plan documentation
Director of Rehabilitation #4Director of RehabilitationDescribed equipment checks and repair process
Director of Social Services #9Director of Social ServicesResponsible for discharge planning and social services evaluations
Certified Nurse Aide #7Certified Nurse AideCommented on care plan knowledge and anticoagulant monitoring
Licensed Practical Nurse #8Licensed Practical NurseDiscussed care plan completion and anticoagulant therapy
Certified Nurse Aide #12Certified Nurse AideObserved assisting Resident #1 and wheelchair issues
Licensed Practical Nurse Unit Manager #15Licensed Practical Nurse Unit ManagerDiscussed weight monitoring and reporting
Registered DieticianRegistered DieticianReviewed weights and nutritional status
Licensed Practical Nurse #23Licensed Practical NurseDiscussed feeding assistance and therapy referral
Occupational Therapist #25Occupational TherapistEvaluated feeding ability of Resident #3
Certified Nurse Aide #17Certified Nurse AideReported feeding difficulties and weight loss
Licensed Practical Nurse #24Licensed Practical NurseDiscussed feeding assistance
Licensed Practical Nurse #27Licensed Practical NurseObserved food temperature testing
Dietary Aide #28Dietary AideReported warming soup and food temperature
Food Services DirectorFood Services DirectorDiscussed food temperature policies and practices

Inspection Report

Abbreviated Survey
Capacity: 79 Deficiencies: 1 Date: Dec 3, 2024

Visit Reason
The abbreviated survey was conducted to assess compliance with regulations regarding residents' advance directives and code status documentation.

Findings
The facility failed to properly document and communicate a resident's updated advance directive to staff, resulting in cardiopulmonary resuscitation being performed contrary to the resident's wishes. Immediate Jeopardy was identified but later removed after corrective actions including staff education were implemented.

Deficiencies (1)
F 0578: The facility failed to establish mechanisms for documenting and communicating a resident's choice regarding Advance Directives, resulting in cardiopulmonary resuscitation being performed against the resident's do not resuscitate order.
Report Facts
Residents affected: 79 Staff educated: 100 Staff interviewed: 8

Employees mentioned
NameTitleContext
Registered Nurse #3Registered NurseCo-signed Medical Orders for Life Sustaining Treatment and failed to verify physician order
Assistant Director of Nursing #5Assistant Director of NursingNotified Administrator and involved in resuscitation event
Physician Assistant #4Physician AssistantPronounced resident deceased and gave telephone order for Full Code
Nurse Practitioner #8Nurse PractitionerSigned Medical Orders for Life Sustaining Treatment form
Director of NursingDirector of NursingProvided interview regarding nurse responsibilities for verifying physician orders
Medical DirectorMedical DirectorProvided interview regarding physician order entry
AdministratorAdministratorProvided interview regarding code status update expectations
Corporate Director of Nursing #12Corporate Director of NursingCompleted Investigative Summary

Inspection Report

Complaint Investigation
Capacity: 60 Deficiencies: 1 Date: Dec 3, 2024

Visit Reason
One Level 4 immediate jeopardy deficiency related to treatment refusal and advance directives; corrected by January 5, 2025.

Findings
One Level 4 immediate jeopardy deficiency related to treatment refusal and advance directives; corrected by January 5, 2025.

Deficiencies (1)
Request/refuse/dscntnue trmnt;formlte adv dir

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Apr 15, 2024

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Mar 11, 2024

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Complaint Investigation
Capacity: 60 Deficiencies: 1 Date: Feb 21, 2024

Visit Reason
One Level 0 deficiency related to other laws, codes, rules and regulations with unclear scope.

Findings
One Level 0 deficiency related to other laws, codes, rules and regulations with unclear scope.

Deficiencies (1)
Other laws, codes, rules and regulations.

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Feb 20, 2024

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Feb 12, 2024

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Feb 6, 2024

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Jan 30, 2024

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Jan 22, 2024

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Complaint Investigation
Deficiencies: 3 Date: Jan 9, 2024

Visit Reason
The inspection was conducted based on a complaint investigation regarding allegations of abuse between residents and concerns about supervision and safety measures including wander alert devices and food service safety.

Complaint Details
The complaint involved allegations that Resident #62 slapped Resident #235 in the face and entered their room uninvited multiple times. The investigation was incomplete and failed to clarify dates and locations of the alleged abuse. Staff did not report the incident timely to the Administrator or Department of Health. The Director of Nursing and Administrator acknowledged failures in reporting and investigation.
Findings
The facility failed to thoroughly investigate allegations of resident-to-resident abuse and did not report the incident as required. The facility also failed to provide adequate supervision and ensure the use of wander alert devices for an elopement risk resident. Additionally, food service safety deficiencies were found including expired sanitizer strips, presence of fruit flies, damaged ice machines, unclean walls and ceilings, and unlabeled food items.

Deficiencies (3)
F 0610: The facility did not ensure allegations of abuse were thoroughly investigated or reported to the Department of Health for 2 residents involved in an incident of alleged resident-to-resident abuse.
F 0689: The facility did not ensure adequate supervision or use of wander alert devices for 1 resident at risk of elopement, resulting in the resident being found unsupervised in a non-residential area.
F 0812: The facility did not ensure food storage and preparation met professional standards, with expired sanitizer strips, fruit flies in kitchens, damaged ice machines, unclean walls and ceilings, and unlabeled opened food items observed.
Report Facts
Residents reviewed for abuse allegation: 2 Residents reviewed for supervision: 4 Kitchens reviewed for food safety: 3 Fruit flies observed: 30

Employees mentioned
NameTitleContext
Director of Nursing #3Director of NursingNamed in investigation and interview regarding abuse allegation and supervision failures
Licensed Practical Nurse #4Licensed Practical NurseWitnessed incident, involved in investigation, and counseling on abuse reporting
Certified Nurse Aide #5Certified Nurse AideWitnessed incident and reported resident statements about abuse
AdministratorAdministratorInterviewed regarding reporting procedures and knowledge of abuse incident
Food Service DirectorFood Service DirectorInterviewed regarding food safety deficiencies and awareness of expired supplies and pest issues
Housekeeping SupervisorHousekeeping SupervisorInterviewed regarding cleaning responsibilities and awareness of unclean areas
Maintenance DirectorMaintenance DirectorInterviewed regarding maintenance issues and work order procedures for damaged equipment

Inspection Report

Complaint Investigation
Capacity: 60 Deficiencies: 4 Date: Jan 9, 2024

Visit Reason
Four Level 2 deficiencies related to dialysis, food sanitation, accident hazards, and investigation of alleged violations; all corrected by February 25, 2024.

Findings
Four Level 2 deficiencies related to dialysis, food sanitation, accident hazards, and investigation of alleged violations; all corrected by February 25, 2024.

Deficiencies (4)
Dialysis
Food procurement,store/prepare/serve-sanitary
Free of accident hazards/supervision/devices
Investigate/prevent/correct alleged violation

Inspection Report

Annual Inspection
Deficiencies: 4 Date: Jan 9, 2024

Visit Reason
The inspection was conducted as part of the recertification and abbreviated surveys from 1/3/2024 to 1/9/2024 to assess compliance with regulatory requirements for nursing home care.

Findings
The facility failed to thoroughly investigate and report allegations of resident-to-resident abuse, ensure adequate supervision and use of wander alert devices for residents at risk of elopement, provide appropriate dialysis care including monitoring of dialysis access sites, and maintain food service areas free from contamination and in accordance with professional standards.

Deficiencies (4)
F 0610: The facility did not ensure allegations of abuse between residents #62 and #235 were thoroughly investigated or reported to the Department of Health as required.
F 0689: The facility did not ensure adequate supervision or use of wander alert devices for resident #232, who was found unsupervised in a non-residential area without the device after hospital return.
F 0698: Resident #335 did not receive dialysis care consistent with professional standards, lacking ongoing assessment, monitoring of dialysis access site, and consistent communication with the dialysis center.
F 0812: The facility did not ensure food storage and preparation areas were maintained according to professional standards, with expired sanitizer strips, presence of fruit flies, damaged ice machines, unclean walls and ceilings, and undated opened food items observed in multiple kitchens.
Report Facts
Residents affected: 2 Residents affected: 1 Residents affected: 1 Kitchens reviewed: 3 Dates of dialysis treatments documented: 6 Dates of pest control service: 3

Employees mentioned
NameTitleContext
Director of Nursing #3Director of NursingConducted abuse investigation and interviewed regarding resident-to-resident abuse incident
Licensed Practical Nurse #4Licensed Practical NurseWitnessed resident incident and counseled on abuse reporting
Certified Nurse Aide #5Certified Nurse AideWitnessed resident incident and intervened during abuse event
AdministratorAdministratorInterviewed regarding abuse reporting and facility policies
Registered Nurse #9Registered NurseConducted elopement risk evaluation and interviewed regarding dialysis care
Licensed Practical Nurse #19Licensed Practical NurseDocumented resident wandering and dialysis care
Activities Director #16Activities DirectorInterviewed regarding wander alert device checks
Food Service DirectorFood Service DirectorInterviewed regarding kitchen sanitation and food safety issues
Housekeeping SupervisorHousekeeping SupervisorInterviewed regarding cleaning responsibilities and kitchen cleanliness
Maintenance DirectorMaintenance DirectorInterviewed regarding maintenance issues and pest control

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Jan 8, 2024

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Jan 2, 2024

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Dec 26, 2023

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Dec 18, 2023

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Dec 11, 2023

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Oct 23, 2023

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Oct 10, 2023

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Oct 2, 2023

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Aug 28, 2023

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Aug 21, 2023

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Jun 5, 2023

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Annual Inspection
Deficiencies: 0 Date: May 11, 2023

Visit Reason
The inspection was conducted as an annual survey of Norwich Rehabilitation & Nursing Center to assess compliance with health and safety regulations.

Findings
No health deficiencies were found during the inspection.

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Jan 23, 2023

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Dec 5, 2022

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Jul 25, 2022

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Jul 11, 2022

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: May 30, 2022

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: May 9, 2022

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Apr 18, 2022

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Feb 14, 2022

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Jan 31, 2022

Visit Reason
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Findings
One Level 2 deficiency related to reporting to the national health safety network with widespread scope.

Deficiencies (1)
Reporting - national health safety network

Inspection Report

Capacity: 60 Deficiencies: 1 Date: Nov 1, 2021

Visit Reason
One deficiency related to abuse reporting documentation.

Findings
One deficiency related to abuse reporting documentation.

Deficiencies (1)
R9-10-803.J — Abuse reporting documentation

Inspection Report

Annual Inspection
Deficiencies: 1 Date: Jul 9, 2021

Visit Reason
The inspection was conducted as a recertification survey to evaluate the facility's compliance with infection prevention and control requirements.

Findings
The facility failed to ensure an effective infection prevention and control program during medication administration. Specifically, a licensed practical nurse did not perform hand hygiene between residents, increasing the risk of germ transmission.

Deficiencies (1)
F 0880: The facility did not ensure hand hygiene was performed between medication administrations for multiple residents, violating infection prevention protocols. Licensed practical nurse #10 was observed not performing hand hygiene during medication passes on 7/8/21.
Report Facts
Residents affected: 4

Employees mentioned
NameTitleContext
Licensed Practical Nurse (LPN) #10Observed not performing hand hygiene between medication administrations
Director of Nursing (DON)/Infection Control NurseInterviewed regarding infection control protocols

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