Inspection Reports for OakView Health Center
3557 Campus Dr, Thousand Oaks, CA 91360, CA, 91360
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, including the most recent report on April 30, 2025, which was a complaint investigation that found the allegations of medication mismanagement and insufficient staffing unsubstantiated. The facility had one substantiated complaint in May 2024 involving a staff member hitting a resident, resulting in that staff member being placed on leave and not returning. An earlier annual inspection in January 2023 cited a hot water temperature issue posing a health risk, but subsequent inspections showed no similar problems, indicating improvement in safety compliance. Several complaint investigations were unsubstantiated, and no fines, license suspensions, or enforcement actions were listed in the available reports. Overall, the facility’s record shows mostly compliance with isolated issues that have been addressed.
Deficiencies (last 4 years)
Deficiencies (over 4 years)
0.5 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
88% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
83% occupied
Based on a April 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 52
Capacity: 63
Deficiencies: 0
Date: Apr 30, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations received on 09/23/2024 regarding mismanagement of residents' medication and insufficient staffing to meet residents' needs.
Complaint Details
The complaint alleged that facility staff mismanaged residents' medication and that the licensee did not have enough staff to meet residents' needs. The allegations were deemed unsubstantiated due to lack of sufficient evidence.
Findings
The investigation found insufficient evidence to substantiate the allegations. Records and staff interviews confirmed that medication, including morphine for Resident 1, was administered according to physician and hospice instructions, and staffing levels were adequate to meet residents' needs.
Report Facts
Facility capacity: 63
Census: 52
Staffing counts: 3
Staffing counts: 2
Staffing counts: 1
Staffing counts: 1
Resident census: 35
Resident census: 15
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Zabel Chochian | Licensing Program Analyst | Conducted the complaint investigation and visit |
| Desaree Perera | Licensing Program Manager | Named as Licensing Program Manager on report |
| James MacKay | Administrator Assistant | Met with Licensing Program Analyst during investigation visit |
Inspection Report
Annual Inspection
Census: 53
Capacity: 63
Deficiencies: 0
Date: Mar 26, 2025
Visit Reason
The visit was an unannounced required annual inspection conducted to ensure compliance with Title 22 Regulations and to check for health and safety hazards.
Findings
The facility was found to be in compliance with regulations, with no obstructions or hazards observed, clean and well-maintained common areas, bedrooms, and restrooms. Medications were properly stored and administered, records were in order, and emergency preparedness was adequate. No citations were issued during the visit.
Report Facts
Rooms toured: 7
Resident records reviewed: 7
Personnel files reviewed: 5
Fire drill dates: 3
Hot water temperature range: 107.5-120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeannette Ruggiero | Executive Director | Met with Licensing Program Analyst during inspection |
| James Mackay | Assistant | Met with Licensing Program Analyst during inspection |
| Shaulett Dela Cruz | Assisted Living Director | Met with Licensing Program Analyst during inspection |
| Zabel Chochian | Licensing Program Analyst | Conducted the inspection |
| Desaree Perera | Licensing Program Manager | Named in report header and signature section |
Inspection Report
Complaint Investigation
Census: 47
Capacity: 63
Deficiencies: 0
Date: Aug 15, 2024
Visit Reason
The inspection was conducted as a complaint investigation following an allegation that facility staff handled a resident in a rough manner.
Complaint Details
The complaint alleged that facility staff handled resident #1 in a rough manner, based on a statement by the resident. The allegation was investigated through interviews, record reviews, and police report examination and was found to be unsubstantiated.
Findings
The investigation found insufficient evidence to support the allegation. Interviews with the resident, staff, and review of police reports indicated no rough handling occurred. No bruising was noted and the allegation was deemed unsubstantiated.
Report Facts
Facility capacity: 63
Resident census: 47
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kelly Dulek | Licensing Program Analyst | Conducted the complaint investigation visit and interviews |
| Jeannette Ruggiero | Administrator | Met with Licensing Program Analyst during the investigation |
| Kristin Heffernan | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 49
Capacity: 63
Deficiencies: 1
Date: May 17, 2024
Visit Reason
An unannounced complaint investigation was conducted following an allegation that a staff member hit a resident at the facility.
Complaint Details
The complaint was substantiated. Staff #1 was alleged and found to have hit Resident #1. Staff #1 admitted to grabbing the resident's hand after the resident squeezed it. Staff #1 was described as 'very stubborn' and had been previously counseled. Staff #1 was placed on leave and will not return to the facility.
Findings
The investigation substantiated the allegation that Staff #1 hit Resident #1 on the back with an open hand. Staff #1 was placed on leave and will not return to employment. No other reports of physical abuse were found.
Deficiencies (1)
87468.1 Personal Rights of Residents in All Facilities (a)(3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature interfering with daily living functions such as eating, sleeping, or elimination.
Report Facts
Facility capacity: 63
Census: 49
Deficiency count: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kelly Dulek | Licensing Program Analyst | Conducted the complaint investigation |
| Jeannette Ruggiero | Administrator | Facility administrator interviewed during investigation |
| Shaulett Dela Cruz | Assisted Living Director | Facility manager interviewed during investigation |
| Kristin Heffernan | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report
Annual Inspection
Census: 48
Capacity: 63
Deficiencies: 0
Date: Mar 25, 2024
Visit Reason
Licensing Program Analysts conducted a required annual unannounced visit to evaluate the facility's compliance with Title 22 Regulations and ensure health and safety standards are met.
Findings
The facility was found to be in compliance with regulations, with no health or safety hazards observed. Food supplies, common areas, bedrooms, restrooms, outdoor areas, records, medications, and emergency preparedness were all satisfactory. No deficiencies were cited during the inspection.
Report Facts
Resident files reviewed: 5
Personnel files reviewed: 5
Residents interviewed: 3
Staff interviewed: 3
Fire extinguishers last serviced: Jan 13, 2024
Fire inspection date: Dec 27, 2023
Emergency drill date: Jan 26, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeannette Ruggiero | Executive Director | Met with Licensing Program Analysts during entrance interview. |
| Teresa Camara | Licensing Program Analyst | Conducted the inspection. |
| Martha Arroyo | Licensing Program Analyst | Conducted the inspection. |
| Desaree Perera | Licensing Program Manager | Named in report header and signature section. |
Inspection Report
Annual Inspection
Census: 52
Capacity: 63
Deficiencies: 1
Date: Jan 13, 2023
Visit Reason
The Licensing Program Analyst Ashley Smith conducted an unannounced required annual inspection to ensure the facility's compliance with Title 22 Regulations and to check for health and safety hazards.
Findings
The facility was generally found to be clean, well-maintained, and in compliance with infection control and safety protocols. However, a deficiency was cited for hot water temperature exceeding the allowed maximum in one resident room, posing an immediate health and safety risk.
Deficiencies (1)
Hot water temperature measured above 120 degrees F in 1 out of 1 resident rooms, exceeding the allowed maximum and posing an immediate health and safety risk.
Report Facts
Water temperature rooms monitored: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ashley Smith | Licensing Program Analyst | Conducted the annual inspection and signed the report |
| Jeannette Ruggiero | Administrator | Facility administrator met with the Licensing Program Analyst and agreed to plan of correction |
| Jeralyn Ann Pfannenstiel | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Annual Inspection
Census: 40
Capacity: 63
Deficiencies: 0
Date: Feb 25, 2022
Visit Reason
The inspection was a required unannounced annual visit with an emphasis on infection control practices and procedures.
Findings
The facility was found to be in compliance with Title 22 Regulations, with adequate infection control practices, sufficient PPE supplies, proper cleaning protocols, and up-to-date staff and resident vaccinations. No deficiencies were cited during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeannette Ruggiero | Executive Director | Met with Licensing Program Analyst during the inspection and discussed infection control practices. |
| Ashley Smith | Licensing Program Analyst | Conducted the unannounced annual inspection visit. |
Report
Aug 12, 2025
Report
Jan 31, 2025
Report
Dec 5, 2023
Report
Sep 19, 2023
Report
Apr 27, 2023
Report
Oct 23, 2019
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