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Assisted Living in Surprise
Orchard Pointe at Surprise
Assisted Living in Surprise
Orchard Pointe at Surprise
Seniors in the Surprise area of Arizona searching for a special community in their golden years can find solace in the care and compassion of Orchard Pointe. Carrying the dedication synonymous with communities under Heritage Senior Living, Orchard Pointe offers a comprehensive list of services including assisted living, memory care, and respite care. Understanding that retirees deserve to live this chapter of their lives on their terms, the friendly and professional staff of Orchard Pointe provides a sense of independence while ensuring that safety, security, and comfort are never lacking.
Around-the-clock support with daily living activities, personal care, and medical management empowers residents to invest their time as they see fit. Without stressing out about cleaning, cooking, or remembering what time you’re supposed to take medication or when you last took it, seniors at Orchard Pointe can relax in the privacy of their own living spaces, watch a movie, stop by the salon, go for a walk with their dog, or enjoy coffee exactly how they prefer, thanks to patient-centered care that this senior community prides itself on.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Services
About this community
Orchard Pointe at Surprise is administrated by Amy Birkel.
Staffing
Key information about the people who lead and staff this community.
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Room Sizes: 421 / 505 / 545 / 605 - 620 / 822 - 835 / 983 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Types of Care at Orchard Pointe at Surprise
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
4 visits/inspections
3 complaint inspections
Arizona average: 6 complaint visits
Arizona average: 5 inspections
3 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Arizona average: 6 complaints
Latest inspection
5 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Arizona average: 9 deficiencies
Inspection Report Summary for Orchard Pointe at Surprise
The most recent inspection on September 17, 2025, was an off-site review to change the facility’s licensed capacity and had no deficiencies cited. Earlier inspections showed a mix of results, with some complaints investigated and a few deficiencies noted, primarily related to management designation and documentation practices. Inspectors cited issues such as failure to designate a certified manager in writing and deficiencies in resident medical records, acceptance criteria, and caregiver notifications after incidents. Complaint investigations included both substantiated and unsubstantiated cases, with the substantiated ones leading to the cited deficiencies. The inspection history suggests some improvement, as the most recent review found no deficiencies following earlier issues.
Compare Assisted Living around Surprise The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Living Spaces & Floor Plans
Places of interest near Orchard Pointe at Surprise
1.4 miles from city center — 1.74 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)
15048 W Young St, Surprise, AZ 85374
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