Orchard Pointe at Surprise

Assisted Living Home
Overview of Orchard Pointe at Surprise

Seniors in the Surprise area of Arizona searching for a special community in their golden years can find solace in the care and compassion of Orchard Pointe. Carrying the dedication synonymous with communities under Heritage Senior Living, Orchard Pointe offers a comprehensive list of services including assisted living, memory care, and respite care. Understanding that retirees deserve to live this chapter of their lives on their terms, the friendly and professional staff of Orchard Pointe provides a sense of independence while ensuring that safety, security, and comfort are never lacking.

Around-the-clock support with daily living activities, personal care, and medical management empowers residents to invest their time as they see fit. Without stressing out about cleaning, cooking, or remembering what time you’re supposed to take medication or when you last took it, seniors at Orchard Pointe can relax in the privacy of their own living spaces, watch a movie, stop by the salon, go for a walk with their dog, or enjoy coffee exactly how they prefer, thanks to patient-centered care that this senior community prides itself on.

(623) 432-1889

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 130
Bed community size
130-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
8 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 58 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Services

Directed care services (Capacity: 20)
Personal care services (Capacity: 110)
Supervisory care services

About this community

License Status
Active
Facility Type
Assisted Living Center
License Date
August 25, 2017
License Expiration
July 31, 2026

Additional licensing details

License number: AL10472C
Qualification: Health Care

Ownership & operating entity

Orchard Pointe at Surprise is administrated by Amy Birkel.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Rebecca Swan

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 421 / 505 / 545 / 605 - 620 / 822 - 835 / 983 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Orchard Pointe at Surprise

Assisted Living Memory Care

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

4 visits/inspections

3 complaint inspections

3 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Latest inspection

Date:September 17, 2025
Type:Modification
Results:No deficiencies

5 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

5 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Orchard Pointe at Surprise

Most inspections of this facility were clean, with the most recent report from September 17, 2025, showing no deficiencies. Earlier reports identified five deficiencies mainly involving management certification, incomplete resident medical record documentation, and delays in notifying emergency contacts after incidents. Two complaint investigations found violations related to these same areas, while several other complaints were unsubstantiated. There were no fines, enforcement actions, or severe harm-level findings listed in the available reports. The facility appears to have addressed earlier issues, as recent inspections have been free of deficiencies.

Compare Assisted Living around Surprise

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Orchard Pointe at Surprise
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Surprise
130
Yes
58
Studio / 1 Bed / 2 Bed
Marley Adult Healthcare LLC
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Surprise (Marley Park)
10
No
18
Private / Semi-Private Rooms
All Stars Assisted Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Surprise (Estates at Sycamore Farms)
8
No
11
Private / Shared Rooms
All Stars Assisted Living LLC
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Surprise (Northwest Ranch)
6
No
21
Private / Shared Rooms
Renaissance Senior Living – Moonlight Manor
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Surprise (Orchards)
-
No
28
Private / Semi-Private Rooms

Living Spaces & Floor Plans

Orchard Pointe At Surprise Layout
Orchard Pointe At Surprise Layout1
Orchard Pointe At Surprise Layout2
Orchard Pointe At Surprise Layout3
Orchard Pointe At Surprise Layout4
Orchard Pointe At Surprise Layout5
Orchard Pointe At Surprise Layout6
Orchard Pointe At Surprise Layout7
Orchard Pointe At Surprise Layout8
Orchard Pointe At Surprise Layout9

Places of interest near Orchard Pointe at Surprise

Address 1.4 miles from city center — 1.74 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)

Address 15048 W Young St, Surprise, AZ 85374

Calculate Travel Distance to Orchard Pointe at Surprise

Add your location

Address

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Arizona Seniors

Get financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+, Arizona resident, at risk of institutionalization.

~$2,000/month (individual, varies).

$10,000 (individual).

Limited funding; waitlists common.

Senior Community Service Employment Program (SCSEP)

AZ SCSEP

Age 55+, Arizona resident, unemployed, low-income.

~$1,519/month (125% of poverty level, individual).

Not specified; income-driven.

Wages at highest of federal/state/local minimum ($14.35/hour in 2025).

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority, Arizona resident, own/rent home, low-income.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+, Arizona resident, very low income, able to live independently with support.

~$1,645/month (50% of area median income, individual, varies by county).

$10,000 (individual, excludes home if owned).

Limited units; high demand in metro areas like Phoenix.

Arizona CARES Program

AZ CARES

Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).

Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Who we are

Your Senior Care Partner, Every Step of the Way

We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.

Contact us Today
Tour Icon
Planning a tour? Check our touring checklist.
Chat Icon
Thinking of living here? We can help you speak to a current resident