Orchard Pointe at Surprise
Assisted Living & Memory Care · Surprise, AZ
Orchard Pointe at Surprise
Assisted Living & Memory Care · Surprise, AZ
Seniors in the Surprise area of Arizona searching for a special community in their golden years can find solace in the care and compassion of Orchard Pointe. Carrying the dedication synonymous with communities under Heritage Senior Living, Orchard Pointe offers a comprehensive list of services including assisted living, memory care, and respite care. Understanding that retirees deserve to live this chapter of their lives on their terms, the friendly and professional staff of Orchard Pointe provides a sense of independence while ensuring that safety, security, and comfort are never lacking.
Around-the-clock support with daily living activities, personal care, and medical management empowers residents to invest their time as they see fit. Without stressing out about cleaning, cooking, or remembering what time you’re supposed to take medication or when you last took it, seniors at Orchard Pointe can relax in the privacy of their own living spaces, watch a movie, stop by the salon, go for a walk with their dog, or enjoy coffee exactly how they prefer, thanks to patient-centered care that this senior community prides itself on.
130-bed community Rank #66 / 529Bed count — State benchmarkedThis home is ranked 66th out of 529 homes in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
8 years in operation Rank #243 / 531Years in operation — State benchmarkedThis home is ranked 243rd out of 531 homes in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 58 / 100 Rank #168 / 819Walk Score — State benchmarkedThis home is ranked 168th out of 819 homes in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arizona SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAssisted Living Center
StatusActive
IssuanceAugust 25, 2017
ExpirationJuly 31, 2026
License NumberAL10472C
QualificationHealth Care
Orchard Pointe at Surprise is administrated by Amy Birkel.
OwnerORCHARD POINTE OPERATING LLC
Staffing
Key information about the people who lead and staff this community.
ContactRebecca Swan
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
0 Worse
No metrics in this bucket.
3 Better
Metrics better than Arizona average:
• Enforcement actions (100% below)
• Total inspections (20% below)
• Total complaints (50% below)
• Enforcement actions (100% below)
• Total inspections (20% below)
• Total complaints (50% below)
Latest Inspection
September 17, 2025
Modification
No deficiencies
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 0 | 0.9 | This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 5 | This facility has 20% fewer total inspections than a typical Arizona assisted living residence (4 vs. AZ avg 5).↓ 20% better |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 3 | 6 | This facility has 50% fewer total complaints than a typical Arizona assisted living residence (3 vs. AZ avg 6).↓ 50% better Rank #319 / 500 Total complaints — State benchmarked This home is ranked 319th out of 500 homes in Arizona. Shows this facility's complaint-related visits compared to the Arizona average among 500 comparable communities in the ranking pool. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- February 14, 2024 inspection found four deficiencies in resident medical records, acceptance of residents, and caregiver notifications and documentation after incidents.
- August 28, 2024 complaint investigation found failure to designate a certified assisted living facility manager in writing.
- January 17, 2025 complaint investigation and September 17, 2025 off-site review found no deficiencies and no substantiated complaints.
What does this home offer?
Pets Allowed
Room Sizes: 421 / 505 / 545 / 605 - 620 / 822 - 835 / 983 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Living Spaces & Floor Plans for Orchard Pointe at Surprise
Orchard Pointe At Surprise Layout
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Places of interest near Orchard Pointe at Surprise
1.4 miles from city center
Estimated distance in miles from Surprise's city center to Orchard Pointe at Surprise's address, calculated via Google Maps.
— 1.74 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)
Calculate Travel Distance to Orchard Pointe at Surprise
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Financial Assistance for
Assisted Living in Arizona
Orchard Pointe at Surprise is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Compare Assisted Living around Surprise
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Filter by care type
| Orchard Pointe at Surprise |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Surprise (West Young Street) | 130
Facility
130
AZ AVG
55
Rank
#66 / 529 | Yes |
58
Facility
58
AZ AVG
37
Rank
#168 / 819 | Studio / 1 Bed / 2 Bed | 8
Facility
8
AZ AVG
11
Rank
#243 / 531 | - | Amy Birkel | 4 | 3
Facility
3
AZ AVG
6
Rank
#319 / 500 |
| Golden Autumn Adult Care Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Legacy And Heritage At West Point Town Center) | 10
Facility
10
AZ AVG
55
Rank
#245 / 529 | No |
24
Facility
24
AZ AVG
37
Rank
#551 / 819 | Studio / 1 Bed / 2 Bed | 17
Facility
17
AZ AVG
11
Rank
#109 / 531 | A+ | Dominika Zajac | 2 | 0
Facility
0
AZ AVG
6
Rank
#1 / 500 |
| A Paradise for Parents Assisted Living & Memory Care III |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Surprise (Sierra Montana) | 10
Facility
10
AZ AVG
55
Rank
#245 / 529 | No |
16
Facility
16
AZ AVG
37
Rank
#609 / 819 | Studio / 1 Bed / 2 Bed | 20
Facility
20
AZ AVG
11
Rank
#72 / 531 | A+ | Harold F Cranmer | 1 | 0
Facility
0
AZ AVG
6
Rank
#1 / 500 |
| Love and Care Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Sierra Montana) | 10
Facility
10
AZ AVG
55
Rank
#245 / 529 | No |
1
Facility
1
AZ AVG
37
Rank
#779 / 819 | Studio / 1 Bed / 2 Bed | 15
Facility
15
AZ AVG
11
Rank
#127 / 531 | A+ | Ramona P Johnson | 1 | 0
Facility
0
AZ AVG
6
Rank
#1 / 500 |
| Love and Care I Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Dave Brown At West Point) | 10
Facility
10
AZ AVG
55
Rank
#245 / 529 | No |
27
Facility
27
AZ AVG
37
Rank
#517 / 819 | Studio / 1 Bed / 2 Bed | 5
Facility
5
AZ AVG
11
Rank
#342 / 531 | A+ | Ramona P Johnson | 1 | 0
Facility
0
AZ AVG
6
Rank
#1 / 500 |
Frequently Asked Questions about Orchard Pointe at Surprise
What neighborhood is Orchard Pointe at Surprise in?
Orchard Pointe at Surprise is in the West Young Street neighborhood of Surprise.
Who is the owner of Orchard Pointe at Surprise?
The legal owner and operator of Orchard Pointe at Surprise is Orchard Pointe Operating Llc.
Is Orchard Pointe at Surprise in a walkable area?
Orchard Pointe at Surprise has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Orchard Pointe at Surprise?
According to AZ state health department records, Orchard Pointe at Surprise's license number is AL10472C.
When does Orchard Pointe at Surprise's license expire?
According to AZ state health department records, Orchard Pointe at Surprise's license expires on July 31, 2026.
Who is the administrator of Orchard Pointe at Surprise?
Amy Birkel is the administrator of Orchard Pointe at Surprise.
How many beds does Orchard Pointe at Surprise have?
Orchard Pointe at Surprise has 130 beds.
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