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Orchard Pointe at Surprise
Assisted Living in Surprise
Orchard Pointe at Surprise
Assisted Living in Surprise
Seniors in the Surprise area of Arizona searching for a special community in their golden years can find solace in the care and compassion of Orchard Pointe. Carrying the dedication synonymous with communities under Heritage Senior Living, Orchard Pointe offers a comprehensive list of services including assisted living, memory care, and respite care. Understanding that retirees deserve to live this chapter of their lives on their terms, the friendly and professional staff of Orchard Pointe provides a sense of independence while ensuring that safety, security, and comfort are never lacking.
Around-the-clock support with daily living activities, personal care, and medical management empowers residents to invest their time as they see fit. Without stressing out about cleaning, cooking, or remembering what time you’re supposed to take medication or when you last took it, seniors at Orchard Pointe can relax in the privacy of their own living spaces, watch a movie, stop by the salon, go for a walk with their dog, or enjoy coffee exactly how they prefer, thanks to patient-centered care that this senior community prides itself on.
130-bed community
A larger shared setting that may offer more common spaces and organized community services.
8 years in operation
An established community with some operational experience and growing routines.
Walk Score: 58 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Services
About this community
Facility TypeAssisted Living Center
StatusActive
IssuanceAugust 25, 2017
ExpirationJuly 31, 2026
License NumberAL10472C
QualificationHealth Care
Orchard Pointe at Surprise is administrated by Amy Birkel.
Staffing
Key information about the people who lead and staff this community.
ContactRebecca Swan
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Room Sizes: 421 / 505 / 545 / 605 - 620 / 822 - 835 / 983 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Types of Care at Orchard Pointe at Surprise
Assisted Living
Memory Care
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
4 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
3 complaint inspections
Arizona average: 6 complaint visits
Arizona average: 5 inspections
3 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Arizona average: 6 complaints
Latest inspection
Date
September 17, 2025
Modification
Results
No deficiencies
5 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Arizona average: 9 deficiencies
1.3 deficiencies per inspection
Arizona average: 1.8 deficiencies per inspection
Inspection Report Summary for Orchard Pointe at Surprise
This facility’s inspection record is mixed, with some administrative and documentation issues but no recent safety or care deficiencies. On September 17, 2025, an off-site review found no deficiencies while earlier inspections in 2024 and 2025 cited five total deficiencies involving failure to designate a certified manager and gaps in medical record documentation and caregiver notifications. Complaint investigations in 2024 substantiated these issues, but a January 17, 2025 inspection found no deficiencies after a complaint review, indicating some improvement.
Living Spaces & Floor Plans
Orchard Pointe At Surprise Layout
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Financial Assistance for
Assisted Living in Arizona
Orchard Pointe at Surprise is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Places of interest near Orchard Pointe at Surprise
1.4 miles from city center
Estimated distance in miles from Surprise's city center to Orchard Pointe at Surprise's address, calculated via Google Maps.
— 1.74 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)
Calculate Travel Distance to Orchard Pointe at Surprise
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around Surprise The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Filter by care type
| Orchard Pointe at Surprise |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Surprise (West Young Street) | 130 | Yes | 58 | Studio / 1 Bed / 2 Bed | 8 | Amy Birkel | 4 | 3 | 5 | 1.3 |
| Marley Adult Healthcare LLC |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Marley Park) | 10 | No | 18 | Studio / 1 Bed / 2 Bed | 11 | Costel Tirdea | 1 | 0 | 0 | 0.0 |
| All Stars Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Estates At Sycamore Farms) | 8 | No | 11 | Studio / 1 Bed / 2 Bed | 11 | Maria Toader | 3 | 0 | 5 | 1.7 |
| All Stars Assisted Living LLC |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Northwest Ranch) | 6 | No | 21 | Studio / 1 Bed / 2 Bed | 1 | Maria Toader | 2 | 0 | 0 | 0.0 |
| Renaissance Senior Living – Moonlight Manor |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Orchards) | - | No | 28 | Studio / 1 Bed / 2 Bed | - | - | 0 | 0 | 0 | - |
Guides for Better Senior Living
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