Inspection Reports for Pacifica Senior Living South Coast

This unannounced inspection was conducted by Licensing Program Analyst Fred Arias for the purpose of a health and safety check.

The Licensing Program Analyst toured the facility, conducted health and safety checks on residents, and found no health and safety issues. The facility was observed to be clean and organized.

This unannounced inspection was conducted for the purpose of a health and safety check by Licensing Program Analyst Fred Arias, who met with the facility Administrator Yaylene Mazariegos.

The inspection found no health or safety issues; the facility was clean and organized, with proper food supplies, running utilities, and properly stored medications. Resident and staff rosters and files were reviewed.

An unannounced required annual visit was conducted to evaluate compliance with licensing requirements for the facility.

The facility was found to be in compliance with all applicable regulations with no deficiencies cited. The physical plant, food service, documentation, emergency systems, and resident and staff files were all reviewed and found satisfactory.

The visit was conducted to verify the Chapter 7 Bankruptcy Report filed by Pacifica Senior Living as reported by the media.

The report details that despite multiple lawsuits against the company, there is no financial impact on the properties, residents, or staff. Management communicated that Pacifica Senior Living Management was no longer managing the communities, and there were no vendor issues or other pending suits against the entities.

An unannounced complaint investigation visit was conducted in response to complaints alleging inadequate staffing and inadequate provision of hygiene supplies at the facility.

The investigation found that staffing levels were adequate with trained staff able to assist residents, and hygiene supplies were available to residents as needed. Interviews and observations led to the determination that the allegations were unsubstantiated.

The complaint was received on 2025-03-13 and investigated on 2025-03-21. Allegations included inadequate staffing and inadequate hygiene supplies. The investigation concluded the allegations were unsubstantiated based on interviews, observations, and documentation.

An unannounced complaint investigation was conducted in response to allegations that staff prevented a resident's medical professional from caring for the resident and that the facility did not provide the resident's authorized representative with a written refund policy in a timely manner, among other complaints.

The investigation found the allegation that staff prevented the resident's medical professional from providing care to be unfounded. Other allegations regarding timely medical attention, safeguarding personal belongings, and communication with the authorized representative were unsubstantiated due to conflicting information and lack of preponderance of evidence.

The complaint investigation was triggered by multiple allegations including staff preventing medical care, failure to provide written refund policy timely, delayed medical attention, failure to safeguard personal belongings, and poor communication with the authorized representative. The allegation of preventing medical care was found unfounded, while the others were unsubstantiated.

An unannounced complaint investigation was conducted to examine allegations that the facility did not safeguard a resident's cellphone which led to its theft and that the facility did not follow their theft and loss policy regarding the theft of the resident's cellphone.

The investigation found no corroborating evidence that the resident's cellphone or hearing aid were stolen or that the facility failed to follow its theft and loss policy. The facility staff and residents denied the allegations, and the missing cellphone was later found. The allegations were deemed unsubstantiated due to lack of preponderance of evidence.

The complaint involved allegations that the facility did not safeguard a resident's cellphone leading to theft and did not follow theft and loss policies. The investigation included interviews with staff, residents, and review of documents. The allegations were unsubstantiated as evidence did not support the claims.

An unannounced health and safety case management visit was conducted in conjunction with an SOC 341 received by the department on 06/24/2024.

The facility was found to be clean and sanitary with no health or safety concerns observed. Residents expressed satisfaction and felt safe. Records for one resident were reviewed including physician report, pre-appraisal, and medication orders.

Licensing Program Analyst Joseph Alejandre made an unannounced visit to conduct the required annual inspection of Pacifica Senior Living South Coast facility.

The facility was generally clean and operational with no discrepancies in resident files or medications. However, deficiencies were found in personnel records, including missing health screenings in 3 of 5 staff files and lack of current training documentation in 2 of 2 caregiver files. The first aid kit lacked a current edition manual.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2023-09-27 alleging multiple issues including failure to follow infection control protocols, improper staff training, lack of resident activities, lack of care and supervision, and understaffing.

After conducting 9 interviews with residents and staff, reviewing documentation, and touring the facility, the Licensing Program Analyst found no corroboration of the allegations. The facility was observed to have adequate infection control supplies, documented staff training, ongoing resident activities, sufficient care and supervision, and appropriate staffing levels. Therefore, the allegations were deemed unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included failure to follow infection control protocols, improper staff training, lack of activities, lack of care and supervision, and understaffing. Interviews and documentation review did not support these allegations.

The inspection was an unannounced complaint investigation visit triggered by an allegation that the facility failed to provide a refund to a responsible party.

The allegation was found to be unfounded after interviews and record reviews confirmed that the refund process had been initiated, the refund check was mailed, and the responsible party confirmed receipt of the refund. No citations were issued.

The complaint alleged that the facility failed to provide a refund to the responsible party. The investigation included six interviews and record reviews. The refund was mailed on 07/20/2023, the responsible party was contacted on 07/21/2023, and confirmed receipt on 07/31/2023. The allegation was determined to be unfounded.

An unannounced complaint investigation was conducted regarding allegations that the facility failed to provide care and supervision to a resident resulting in death, and other related complaints including failure to seek medical attention, observe resident for change in condition, report incidents, refund responsible party, and release records.

The investigation found that staff failed to call 911 after the resident's unwitnessed fall, did not properly observe or assess the resident's change in condition, failed to report incidents to appropriate parties, delayed refunding the responsible party, and delayed providing resident records. The allegation of failure to provide care resulting in death was unsubstantiated.

The complaint investigation was triggered by allegations that the facility failed to provide care and supervision to a resident resulting in death, failed to seek medical attention after a fall, failed to observe the resident for change in condition, failed to report incidents to appropriate parties, failed to refund the responsible party after the resident's death, and failed to release records to the responsible party. The investigation substantiated all allegations except the failure to provide care resulting in death, which was unsubstantiated.

The visit was an unannounced complaint investigation conducted in response to a complaint received on 2023-04-18 regarding multiple allegations including resident comfort, food temperature, notification of incidents, unauthorized services, and plumbing issues.

The investigation found the allegations regarding resident comfort, food temperature, notification of incidents, and unauthorized services to be unsubstantiated due to conflicting statements and lack of corroborating evidence. However, the allegation that a resident's toilet was in disrepair was substantiated, with plumbing issues confirmed and subsequently corrected prior to the visit.

The complaint investigation was unannounced and conducted by Evaluator Patricia Velazquez. Allegations included staff not ensuring resident comfort, food served cold, failure to notify responsible party of incidents, unauthorized services, and a resident's toilet in disrepair. The first four allegations were unsubstantiated due to conflicting statements and lack of evidence. The toilet disrepair allegation was substantiated but corrected prior to the visit.

An unannounced complaint investigation visit was conducted in response to an allegation that staff did not administer residents' medications as prescribed.

The investigation found that medications for two residents were not administered as prescribed due to missing medications at the facility, confirming the allegation as substantiated.

The complaint was substantiated based on observations, interviews, and record reviews confirming that medications were not administered as prescribed.

Document does not contain any inspection or regulatory information; it is an error message.

No findings or content available due to error message.

Unannounced complaint investigation visit conducted in response to multiple allegations including resident dehydration, falls, uncomfortable temperature, inadequate drinking supplies, and staff not following posted activities schedule.

The investigation found conflicting statements from interviewed individuals and insufficient evidence to substantiate most allegations, deeming them unsubstantiated. However, the allegation that the air conditioner was in disrepair was substantiated, citing a violation of maintenance and operation requirements. The furnace and AC units were repaired and the citation was cleared at the time of the visit.

The complaint investigation was unannounced and triggered by allegations received on 09/13/2022. Ten individuals interviewed provided conflicting statements and could not corroborate most allegations, which were deemed unsubstantiated. The air conditioner disrepair allegation was substantiated based on record review and observations.

The visit was an unannounced complaint investigation conducted to deliver final findings for complaints received on 11/07/2022 regarding expired elevator permit, residents not allowed to pick their own pharmacy, and failure to provide transportation to medical appointments per admissions agreement.

The complaint alleging the facility's elevator permit was expired was deemed unsubstantiated due to lack of evidence. The complaint that residents were not allowed to pick their own pharmacy was found unfounded as residents could decline the facility's recommended pharmacy. The complaint that transportation to medical appointments was not provided was also found unfounded, with interviews confirming designated staff provide transportation and no missed appointments.

The complaint investigation was unannounced and addressed three allegations: expired elevator permit (unsubstantiated), restriction on residents choosing their pharmacy (unfounded), and failure to provide transportation to medical appointments (unfounded). No deficiencies or citations were issued.

The visit was an unannounced Case Management visit related to Complaint 22-AS-20220531161434 and to review compliance with specific Title 22 regulations regarding medical and dental care, advanced directives, resident observation, and reporting requirements.

No deficiencies were issued during this Case Management visit. The Licensing Program Analyst reviewed regulations with the Executive Director, provided copies, and advised in-service training with documentation to be submitted by August 1, 2022.

The visit was related to Complaint 22-AS-20220531161434; no deficiencies were found during the investigation.

The inspection was an unannounced Required 1 Year inspection focusing on Infection Control at Pacifica Senior Living South Coast.

The facility was generally compliant with regulations, with adequate supplies, safety measures, and operational systems. However, a deficiency was found where hot water temperature in 3 out of 10 resident bathrooms exceeded the maximum allowed temperature, posing a health and safety risk.

This unannounced inspection was conducted for the purpose of an Annual Inspection to evaluate compliance with regulations and facility conditions.

The inspection found no health and safety issues; the facility was clean, organized, and compliant with COVID-19 related policies and regulations. No deficiencies were cited during this inspection.

The inspection was an unannounced complaint investigation triggered by allegations including staff failing to seek timely medical treatment for a resident, inappropriate staff comments, blocking exits with furniture, neglect and lack of supervision resulting in a resident's fall and hip fracture, insufficient staffing, residents wandering out of the facility, failure to report an unusual incident, and medication mismanagement.

The Department substantiated allegations that staff failed to seek timely medical attention for a resident with injuries, staff made inappropriate comments, and exits were blocked with furniture. A civil penalty assessment is pending. Other allegations such as neglect causing the fall, insufficient staffing, residents wandering, failure to report incidents, and medication mismanagement were found unsubstantiated or unfounded.

The complaint was substantiated for failure to seek timely medical treatment, inappropriate staff comments, and blocking exits. Neglect and lack of supervision causing a fall, insufficient staffing, residents wandering, failure to report incidents, and medication mismanagement were unsubstantiated or unfounded. A civil penalty of up to $10,000 is pending for physical abuse violation.