Inspection Reports for Palm View Pleasant Living – Redlands

An unannounced complaint investigation visit was conducted in response to allegations received on 2024-06-12 regarding unexplained sores on a resident and unmet hygiene needs by staff.

The investigation found insufficient evidence to substantiate the allegations that a resident sustained unexplained sores or that staff failed to meet residents' hygiene needs. The allegations were determined to be unsubstantiated.

The complaint investigation was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations occurred.

Licensing Program Analyst Sarina Ramirez made an unannounced visit to the facility to conduct a required annual inspection.

The facility was inspected overall including physical plant, food service, care and supervision, medical related services, and record review. No deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

Licensing Program Analyst Magda Malcore made an unannounced visit to the facility to conduct a required annual inspection of the Residential Care Facility for the Elderly (RCFE).

The inspection found the facility generally maintained safe and sanitary conditions with sufficient supplies and proper physical plant conditions. However, deficiencies were cited related to personnel records, staff training, and resident medical assessments, with plans of correction discussed.

An unannounced complaint investigation visit was conducted in response to an allegation of unlawful eviction received on 2023-10-31.

The investigation found that the eviction notice issued to Resident #1 for unpaid rent was properly documented and that the resident was still residing at the facility. The allegation of unlawful eviction was unsubstantiated based on observations, record review, and interviews.

The complaint alleged unlawful eviction. The investigation determined the allegation to be unsubstantiated.

An unannounced complaint investigation was conducted in response to an allegation that staff were allowing children to provide care to residents at the facility.

The investigation found no evidence that children were providing care to residents. Interviews with the administrator, staff, and residents did not substantiate the allegation, which was determined to be unsubstantiated.

The allegation that staff are allowing children to provide care to residents was investigated and found to be unsubstantiated based on observations and interviews.

An unannounced visit was conducted to investigate and deliver findings for complaint control number 56-AS-20230828144225.

Concerns discovered included potential shortages of certain food staples before the end of the week, residents possibly not receiving a full second serving if requested, and staff assisting residents who may or may not have cognitive impairment. Technical advisories were issued during the visit.

Complaint control number 56-AS-20230828144225 was investigated, with concerns about food supply, serving portions, and staff assistance with cognitively impaired residents.

An unannounced complaint investigation was conducted in response to allegations received on 2023-08-28 regarding staff retaliation, inappropriate medication injection, failure to ensure resident showering, and lack of dignity in resident treatment.

The investigation included interviews, facility inspection, and records review. All allegations were found to be unsubstantiated due to lack of preponderance of evidence. Residents and staff interviews indicated that residents are treated with dignity and respect, medication records showed no unprescribed injections, and shower schedules were maintained.

The complaint included allegations of staff retaliation against a resident for filing a complaint, inappropriate injection of an unprescribed medication, failure to ensure resident showering, and staff not treating a resident with dignity. All allegations were investigated and found unsubstantiated.

The visit was an unannounced required annual inspection with an emphasis on infection control due to the COVID-19 pandemic.

No deficiencies were cited during the inspection. The facility demonstrated compliance with COVID-19 infection control guidelines, including PPE supply, visitor screening, and staff training.

The inspection was conducted as a pre-licensing visit to evaluate the facility for initial licensing approval.

The facility was found to be in excellent condition with no deficiencies observed. The inspection included a tour of the home, verification of safety features, supplies, and COVID-19 mitigation plans.

Initial licensing evaluation of Palm View Pleasant Living Facility to verify applicant/administrator understanding of California Code Title 22 Regulations and readiness for licensing.

Applicant and administrator participated in a telephone interview confirming understanding of facility operation, admission policies, staffing requirements, restrictive health conditions, emergency preparedness, complaints and reporting, and pre-licensing readiness. Identification was verified and required documentation obtained.