Inspection Reports for Palm View Pleasant Living – Redlands
710 Church St, Redlands, CA 92374, CA, 92374
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, including the most recent report dated May 30, 2025, which was a complaint investigation that found the allegations unsubstantiated. The facility had one annual inspection on November 3, 2023, with some deficiencies related to staff training, personnel records, and resident medical assessments, but these were addressed with plans of correction. Several complaint investigations over the past two years were unsubstantiated, including allegations of unlawful eviction, improper care by children, and staff retaliation. Earlier inspections, including the November 18, 2024 annual visit and the January 18, 2023 infection control review, were clean with no deficiencies. Overall, the facility’s record shows improvement with recent reports free of deficiencies and no enforcement actions or fines listed.
Deficiencies (last 4 years)
Deficiencies (over 4 years)
1 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
75% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
100% occupied
Based on a May 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 20
Capacity: 20
Deficiencies: 0
Date: May 30, 2025
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations received on 2024-06-12 regarding unexplained sores on a resident and unmet hygiene needs by staff.
Complaint Details
The complaint investigation was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations occurred.
Findings
The investigation found insufficient evidence to substantiate the allegations that a resident sustained unexplained sores or that staff failed to meet residents' hygiene needs. The allegations were determined to be unsubstantiated.
Report Facts
Capacity: 20
Census: 20
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Magda Malcore | Licensing Program Analyst | Conducted the complaint investigation visit |
| Karen Clemons | Licensing Program Manager | Named in report as Licensing Program Manager |
| Delcie Mucha | Facility Administrator met during the investigation |
Inspection Report
Annual Inspection
Census: 20
Capacity: 20
Deficiencies: 0
Date: Nov 18, 2024
Visit Reason
Licensing Program Analyst Sarina Ramirez made an unannounced visit to the facility to conduct a required annual inspection.
Findings
The facility was inspected overall including physical plant, food service, care and supervision, medical related services, and record review. No deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.
Report Facts
Hot water temperature: 105.3
Hot water temperature: 118
Staff files reviewed: 4
Resident files reviewed: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Sarina Ramirez | Licensing Program Analyst | Conducted the inspection and met with Administrator |
| Delcie Mucha | Administrator | Met with Licensing Program Analyst during inspection |
| Karen Clemons | Licensing Program Manager | Named in report signature section |
Inspection Report
Annual Inspection
Census: 17
Capacity: 20
Deficiencies: 4
Date: Nov 3, 2023
Visit Reason
Licensing Program Analyst Magda Malcore made an unannounced visit to the facility to conduct a required annual inspection of the Residential Care Facility for the Elderly (RCFE).
Findings
The inspection found the facility generally maintained safe and sanitary conditions with sufficient supplies and proper physical plant conditions. However, deficiencies were cited related to personnel records, staff training, and resident medical assessments, with plans of correction discussed.
Deficiencies (4)
Staff #2 did not have health screening results on file, posing a potential health, safety or personal rights risk to persons in care.
Staff #2 did not have record of first aid training/CPR training on file, posing a potential health, safety or personal rights risk to persons in care.
Staff #1 did not have record of medication training on file, posing a potential health, safety or personal rights risk to persons in care.
Resident #1 did not have a current annual medical assessment on file, posing a potential health, safety or personal rights risk to persons in care.
Report Facts
Capacity: 20
Census: 17
Plan of Correction Due Date: Nov 20, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth Mahan | Administrator | Met with Licensing Program Analyst during inspection |
| Magda Malcore | Licensing Program Analyst | Conducted the inspection and authored the report |
| Karen Clemons | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 19
Capacity: 20
Deficiencies: 0
Date: Nov 3, 2023
Visit Reason
An unannounced complaint investigation visit was conducted in response to an allegation of unlawful eviction received on 2023-10-31.
Complaint Details
The complaint alleged unlawful eviction. The investigation determined the allegation to be unsubstantiated.
Findings
The investigation found that the eviction notice issued to Resident #1 for unpaid rent was properly documented and that the resident was still residing at the facility. The allegation of unlawful eviction was unsubstantiated based on observations, record review, and interviews.
Report Facts
Capacity: 20
Census: 19
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Magda Malcore | Licensing Program Analyst | Conducted the complaint investigation visit |
| Elizabeth Mahan | Administrator | Met with Licensing Program Analyst during the visit |
Inspection Report
Complaint Investigation
Census: 20
Capacity: 20
Deficiencies: 0
Date: Oct 12, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff were allowing children to provide care to residents at the facility.
Complaint Details
The allegation that staff are allowing children to provide care to residents was investigated and found to be unsubstantiated based on observations and interviews.
Findings
The investigation found no evidence that children were providing care to residents. Interviews with the administrator, staff, and residents did not substantiate the allegation, which was determined to be unsubstantiated.
Report Facts
Capacity: 20
Census: 20
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Magda Malcore | Licensing Program Analyst | Conducted the complaint investigation visit |
| Elizabeth Mahan | Administrator | Met with Licensing Program Analyst during the investigation |
Inspection Report
Complaint Investigation
Census: 18
Capacity: 20
Deficiencies: 0
Date: Sep 6, 2023
Visit Reason
An unannounced visit was conducted to investigate and deliver findings for complaint control number 56-AS-20230828144225.
Complaint Details
Complaint control number 56-AS-20230828144225 was investigated, with concerns about food supply, serving portions, and staff assistance with cognitively impaired residents.
Findings
Concerns discovered included potential shortages of certain food staples before the end of the week, residents possibly not receiving a full second serving if requested, and staff assisting residents who may or may not have cognitive impairment. Technical advisories were issued during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Anna Bueno | Licensing Program Analyst | Conducted the unannounced complaint investigation visit. |
| Elizabeth Mahan | Administrator | Met with Licensing Program Analyst during the visit and received a copy of the report. |
Inspection Report
Complaint Investigation
Census: 18
Capacity: 20
Deficiencies: 0
Date: Sep 6, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to allegations received on 2023-08-28 regarding staff retaliation, inappropriate medication injection, failure to ensure resident showering, and lack of dignity in resident treatment.
Complaint Details
The complaint included allegations of staff retaliation against a resident for filing a complaint, inappropriate injection of an unprescribed medication, failure to ensure resident showering, and staff not treating a resident with dignity. All allegations were investigated and found unsubstantiated.
Findings
The investigation included interviews, facility inspection, and records review. All allegations were found to be unsubstantiated due to lack of preponderance of evidence. Residents and staff interviews indicated that residents are treated with dignity and respect, medication records showed no unprescribed injections, and shower schedules were maintained.
Report Facts
Capacity: 20
Census: 18
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Anna Bueno | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Elizabeth Mahan | Administrator | Facility administrator present during investigation and exit interview |
| Nedra Brown | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation |
Inspection Report
Annual Inspection
Census: 11
Capacity: 20
Deficiencies: 0
Date: Jan 18, 2023
Visit Reason
The visit was an unannounced required annual inspection with an emphasis on infection control due to the COVID-19 pandemic.
Findings
No deficiencies were cited during the inspection. The facility demonstrated compliance with COVID-19 infection control guidelines, including PPE supply, visitor screening, and staff training.
Report Facts
Staff present: 3
PPE supply duration: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kara Richardson | Facility Administrator | Met with Licensing Program Analyst during inspection and discussed infection control practices |
| Paola Guerrero | Licensing Program Analyst | Conducted the unannounced annual inspection visit |
| Efren Malagon | Licensing Program Manager | Named in report header |
Inspection Report
Original Licensing
Capacity: 20
Deficiencies: 0
Date: Nov 1, 2021
Visit Reason
The inspection was conducted as a pre-licensing visit to evaluate the facility for initial licensing approval.
Findings
The facility was found to be in excellent condition with no deficiencies observed. The inspection included a tour of the home, verification of safety features, supplies, and COVID-19 mitigation plans.
Report Facts
Licensed capacity: 20
Census: 0
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ambreen Khalid | Administrator | Facility administrator met during inspection and named in report |
| Shaunte Henry | Licensing Program Analyst | Conducted the inspection visit |
Inspection Report
Original Licensing
Capacity: 20
Deficiencies: 0
Date: Sep 30, 2021
Visit Reason
Initial licensing evaluation of Palm View Pleasant Living Facility to verify applicant/administrator understanding of California Code Title 22 Regulations and readiness for licensing.
Findings
Applicant and administrator participated in a telephone interview confirming understanding of facility operation, admission policies, staffing requirements, restrictive health conditions, emergency preparedness, complaints and reporting, and pre-licensing readiness. Identification was verified and required documentation obtained.
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