Pālolo Chinese Home

Assisted Living Home
Overview of Pālolo Chinese Home

For over 120 years, Palolo Chinese Home has been providing service to many families; however, the current and new Palolo Chinese Home boasts ‘better care’ for ‘better lives’ for its seniors. They are dedicated to delivering continuous top-notch service for skilled nursing and rehabilitation. Palolo approaches senior living in a way that ensures residents are able to relax and recover. 

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Hawaii average: 3.4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Hawaii average: 2.9/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
5/5
Hawaii average: 4.0/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5
Hawaii average: 4.2/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
4h 32m per day

This home provides 8% more nursing time per resident than the state average.

Hawaii average: 4h 12m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 18

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Hawaii average
Occupancy rate 79.6%
Residents per day (avg) 90
Occupancy rate
79.6%
Residents per day (avg)
90

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

23% of new residents, usually for short-term rehab.

Typical stay 24 days

Private pay

74% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Voluntary non-profit home
Other
Home revenue
$24.9M
Surplus of revenue
$941.9K
Voluntary non-profit home Other
Home revenue
$24,854,404.00
Surplus of revenue
$941,873.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.6M
34.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$15.3M
Total costs $23.9M
Bed community size
18-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Walk Score
Walk Score: 10 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

License Status
Active
Facility Type
Type II Expanded Adult Residential Care Home
License Expiration
March 31, 2026

Additional licensing details

License number: 1563-C
CMS Certification Number: 125059
Certifications: Medicare and Medicaid certified
Accreditations: Medicare and Medicaid certified
Awards: 2025 Bronze National Quality Award
Approved for Wheelchair: Yes
Island: Oahu

Ownership & operating entity

Pālolo Chinese Home is legally operated by Darlene Nakayama.

Current Vacancies

Male Residents
17 available
Female Residents
17 available

Care & Accommodations

Ambulatory Type: Ambulatory
Diet Type: Special

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Darin Yoshimoto, Administrator

Care Services

Accepts Medicaid
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

Programs & Activities

Specific Programs
Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Hospice Care, Long Term Care, Adult Residential Care Home, Standard Care Level, Expanded Care Level, Overnight Respite Care, Respite Care, Senior Day Care, In-Home Services, Personal Care, Home Cleaning, Companion Care, Chore Services, Meals to Go, Older Adult Home Modification Program

Dining & Nutrition

Food Description
Nutritious meal services available.

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Dining services icon
Dining services icon

Dining Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

On-site medical care and health services icon
On-site medical care and health services icon

On-site Medical Care and Health Services

Types of Care at Pālolo Chinese Home

Assisted Living Nursing Home Hospice Care Respite Care
Contact Pālolo Chinese Home

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicaid Accepted

This facility is certified for eligible Medicaid services.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicaid Medicare

Compare Assisted Living around Kahala

The information below is reported by the Hawaii Department of Health, Office of Health Care Assurance.
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SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Kahului
254
No
-
27
CHUN, GRANT
91.7%
$59,012,113.00
$16,679,270.00
28.3%
201.20
-
4.7811
-
-
-
4
63
7
-29%
+14%
+24%
Private / Semi-Private / 3 Bed
Pālolo Chinese Home
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

Honolulu (Palolo)
130
No
A+
10
PALOLO CHINESE HOME
79.6%
$19,001,619.00
$8,600,241.00
45.3%
90.10
3/5
4.5381
2/5
5/5
4/5
-
45
1
+19%
+8%
+7%
Private / Semi-Private Rooms
Gutierrez ARCH
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Honolulu (Kaimuki)
5
No
-
73
Ruby Gutierrez Brister
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private / Semi-Private Rooms
Aina Haina ARCH
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Honolulu (Kuliouou - Kalani Iki)
5
No
-
39
Lan Chen
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Rooms
The Ivy at Hawaii Kai
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Honolulu (Hawaii Kai)
-
Yes
-
6
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed / 3 Bed

Places of interest near Pālolo Chinese Home

Address 3.4 miles from city center — 2.35 miles to nearest hospital (Lu0113u02bbahi Hospital)

Address 2459 10th Ave, Honolulu, HI 96816

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

176
Total Staff
85
Employees
91
Contractors
42,112
Total Hours (Quarter)
59
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse437.7 Yes
Licensed Practical Nurse29.2 Yes
Certified Nursing Assistant818.2 Yes
Staff by Category
Administration
2 staff
9.6hs shift avg
Nursing Staff
132 staff
8hs shift avg
Physicians & Practitioners
5 staff
7.7hs shift avg
Therapy Services
24 staff
5.8hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
7.7hs shift avg
Dietary Services
7 staff
7.3hs shift avg
Other Services
3 staff
8.1hs shift avg
Contractor Analysis
32%
of total hours from contractors
13,462 contractor hours this quarter
Registered Nurse: 21 Certified Nursing Assistant: 40 Speech Language Pathologist: 9 Physical Therapy Aide: 6 Qualified Social Worker: 3 Licensed Practical Nurse: 2 Respiratory Therapy Technician: 4 Physical Therapy Assistant: 4 Nurse Aide in Training: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant41408122,01791100%8.2
Registered Nurse22214311,12991100%7.7
Other Dietary Services Staff5051,43791100%7.2
Speech Language Pathologist0991,0098695%6.9
Clinical Nurse Specialist3038776470%7.5
Nurse Practitioner2028086673%7.8
Dental Services Staff2026977178%8.4
Physical Therapy Aide0666597380%7.6
Qualified Social Worker0334866369%7.7
RN Director of Nursing1014795763%8.4
Nurse Aide in Training3254595358%7.9
Administrator1014584549%10.2
Occupational Therapy Aide1014115459%7.6
Dietitian2023724549%7.6
Licensed Practical Nurse0223393741%9.2
Respiratory Therapy Technician0442755864%3.3
Physical Therapy Assistant0441144752%2.2
Mental Health Service Worker101851415%6.1
Medical Director101433%1.4

Health Inspection History

Inspections
Total health inspections 8

Hawaii average 4.4


Last Health inspection on Sep 2025

Total health citations 45
Citations per inspection
5.62

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

29 of 45 citations resulted from standard inspections; 12 of 45 resulted from complaint investigations; and 4 of 45 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Hawaii average

Hawaii average: 0.1


Serious Health citations More info 1
In line with Hawaii average

Hawaii average: 1

0 critical citations More info Hawaii average: 0.1

1 serious citation More info Hawaii average: 1

44 moderate citations More info Hawaii average: 34.2

0 minor citations More info Hawaii average: 0.1
Citations history (last 3 years)
Quality of Care serious citation Sep 05, 2025
Corrected

Care Planning moderate citation Sep 05, 2025
Corrected

Abuse/Neglect moderate citation May 23, 2025
Corrected

Abuse/Neglect moderate citation May 23, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Resident Census by Payment Source
95 Total Residents
Medicare 8 (8.4%)
Medicaid 49 (51.6%)
Private Pay/Other 38 (40%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 16.1
58% worse than Hawaii average

Hawaii average: 10.2

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 31.2
56% worse than Hawaii average

Hawaii average: 20.0

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 22.6%
28% worse than Hawaii average

Hawaii average: 17.6%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 48.4%
87% worse than Hawaii average

Hawaii average: 25.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 22.7%
24% worse than Hawaii average

Hawaii average: 18.3%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.5%
15% worse than Hawaii average

Hawaii average: 2.1%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.7%
25% better than Hawaii average

Hawaii average: 3.6%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.8%
27% better than Hawaii average

Hawaii average: 2.4%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.1%
13% better than Hawaii average

Hawaii average: 4.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.4%
73% better than Hawaii average

Hawaii average: 1.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 12.9%
28% worse than Hawaii average

Hawaii average: 10.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 94.4%
In line with Hawaii average

Hawaii average: 96.3%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.8%
In line with Hawaii average

Hawaii average: 95.4%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 70.3%
16% worse than Hawaii average

Hawaii average: 83.4%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.6%
38% worse than Hawaii average

Hawaii average: 1.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 84.7%
In line with Hawaii average

Hawaii average: 84.7%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $13K
66% lower than Hawaii average

Hawaii average: $38K

Number of fines 1
34% fewer fines than Hawaii average

Hawaii average: 1.5

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Hawaii average

Hawaii average: 0.1

Fines amount comparison
Fines amount comparison
This facility $13K
Hawaii average $38K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Sep 5, 2025
$13K

Last updated: Jan 2026

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Financial Aid for Hawaii Seniors

Get financial aid guidance

QUEST Integration

Hawaii Medicaid QUEST Integration

Age 65+ or disabled, Hawaii resident, Medicaid-eligible, long-term care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High cost of living adjustments.

Kupuna Care

Hawaii Kupuna Care

Age 60+, Hawaii resident, unable to perform 2+ ADLs.

No strict limit; prioritizes low-income.

Not applicable.

Limited funding; island-specific delivery.

Program of All-Inclusive Care for the Elderly (PACE)

Hawaii Medicaid PACE

Age 55+, Hawaii resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to Oahu (e.g., Maluhia in Honolulu); few providers.

Medicare Savings Program (MSP)

Hawaii Medicare Savings Program

Age 65+ or disabled, Hawaii resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

Senior Community Service Employment Program (SCSEP)

Hawaii SCSEP (Federally Funded, State-Administered)

Age 55+, unemployed, low-income, Hawaii resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

~800 slots; prioritizes veterans, rural residents.

National Family Caregiver Support Program (NFCSP) Respite

Hawaii NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Hawaii resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

Four county AAAs; prioritizes low-income.

VA Aid and Attendance (A&A) and Housebound Benefits

Hawaii VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/surviving spouse, Hawaii resident, wartime service, need for aid with ADLs (A&A) or homebound status.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (2025 net worth limit).

Applies statewide; high demand due to veteran population.

Senior Companion Program (SCP)

Hawaii Senior Companion Program

Volunteers: 55+, low-income, Hawaii resident, able to work 20 hours/week. Recipients: Frail elders needing companionship.

Volunteers: ~$24,980/year (200% FPL); recipients: no limit.

Not specified for volunteers; need-based for recipients.

Statewide; managed by DHS Social Services.

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