Inspection Reports for Park View Place

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2025-07-11 regarding the licensee allegedly not abiding by the terms and conditions of a resident's admission agreement.

The investigation found insufficient evidence to substantiate the allegation that the facility charged a resident an extra fee for walking their dog. Interviews with staff and residents did not corroborate the allegation, and the resident confirmed no charges were made or paid. The allegation was determined to be unsubstantiated.

The complaint alleged that the facility was charging a resident an extra fee to walk their dog despite the resident being able to walk the dog themselves. Interviews with four staff members and ten residents did not support the allegation. The administrator explained the fee was related to staff assistance to prevent the dog from roaming, but the resident never paid or was charged for this service. The allegation was unsubstantiated due to insufficient evidence.

An unannounced complaint investigation visit was conducted following a complaint received on 2025-09-04 regarding allegations of staff isolating residents and inappropriate staff interaction with residents.

The investigation included interviews with staff and residents, review of records, and observation. Both allegations—staff isolating residents due to body odor and staff making shaming remarks forcing residents to eat in their rooms—were found unsubstantiated due to lack of preponderance of evidence.

The complaint involved allegations that staff isolated residents in their rooms due to malodors and made shaming remarks about residents' body odor during mealtime, forcing them to eat in their rooms. Interviews with six staff and ten residents did not corroborate these allegations. Staff acknowledged some residents have strong body odor but assist with hygiene and encourage showering. Residents are not left alone and are free to move about the facility. The findings concluded the allegations were unsubstantiated.

The inspection was a required unannounced annual inspection conducted to evaluate compliance with licensing requirements for the facility.

The facility was found to be in compliance with all applicable regulations, including infection control, physical plant safety, staffing, personnel training, resident records, food service, and disaster preparedness. No deficiencies were observed during the visit.

The inspection was an unannounced complaint investigation visit triggered by an allegation that staff were not keeping resident rooms at a comfortable temperature.

The investigation found that although the facility experienced air conditioning issues affecting some rooms, staff provided portable fans and A/C units to residents. Temperature measurements in residents' rooms were within regulatory limits, and residents reported comfort with the temperature. The allegation was unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that staff were not maintaining comfortable temperatures in resident rooms. The allegation was unsubstantiated after staff and resident interviews, review of HVAC repair records, temperature measurements, and medical record review.

An unannounced complaint investigation visit was conducted on 04/26/2025 following a complaint received on 02/06/2025 regarding allegations of staff neglect and failure to meet resident needs at Park View Place.

The investigation found no preponderance of evidence to substantiate the allegations including resident fracture due to staff neglect, failure to prevent physical altercation, unmet incontinence needs, and failure to provide clean linen. All allegations were determined to be unsubstantiated and no violations were cited.

The complaint involved multiple allegations including resident fracture due to staff neglect, failure to prevent physical altercation between residents, unmet incontinence needs, and failure to provide clean linen. All allegations were investigated through interviews, record reviews, and facility tour, and were found to be unsubstantiated.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2024-10-28 regarding staff not dispensing residents' medication as prescribed and other care-related concerns.

The investigation substantiated that staff failed to dispense resident R1's Depakote medication on 9/1/24 and 9/2/24, posing an immediate health and safety risk. Other allegations related to supervision, neglect, assistance with eating, communication, and record provision were unsubstantiated due to insufficient evidence.

The complaint investigation was substantiated for the allegation that staff did not dispense residents’ medication as prescribed, specifically that R1 went two days without receiving Depakote medication. Other allegations including inadequate supervision resulting in falls, unexplained injury, lack of assistance with eating, failure to communicate with authorized representatives, and failure to provide records timely were unsubstantiated.

The inspection was an unannounced Case Management - Incident visit conducted in response to an incident report dated 10/05/2024 involving alleged rough care by staff member S4 towards resident #1 (R1).

The investigation found that the alleged staff member S4 was suspended immediately and later voluntarily terminated. No injury or physical abuse to the resident was observed, and no deficiencies were cited during the visit. The facility conducted staff training on proper care procedures following the incident.

The complaint involved an agency caregiver reporting that staff S4 was rough with resident #1, did not use the Hoyer Lift, grabbed the resident by the neck, and failed to provide proper pericare. The facility investigated, suspended S4 on 10/04/2024, reported the incident to licensing, ombudsman, responsible party, and police on 10/05/2024. Staff interviews confirmed it was a single incident with no injury. Police case number 24-22261.

An unannounced annual inspection visit was conducted to evaluate the facility's compliance with licensing requirements and regulations.

The inspection found the facility to be in full compliance with no deficiencies observed. The physical plant, safety systems, food supply, and resident care areas were all satisfactory and met regulatory standards.

The visit was an unannounced complaint investigation conducted in response to an allegation of illegal eviction received on 2024-07-01.

The investigation found insufficient evidence to substantiate the allegation of illegal eviction. Interviews and document reviews indicated no eviction letter was issued, and the resident was temporarily hospitalized with plans to return, but the family moved belongings without informing staff.

The complaint alleged illegal eviction of Resident #1. The allegation was unsubstantiated due to lack of preponderance of evidence supporting the claim.

An unannounced annual inspection visit was conducted to evaluate compliance with licensing regulations and facility standards.

The inspection included staff and resident interviews, facility tour, review of food supply, medications, and records. No deficiencies were observed during the visit, and all safety systems and facility conditions were found to be in compliance with regulations.

The inspection was an unannounced complaint investigation triggered by an allegation that the administrator was not fulfilling administrative duties and qualifications.

The investigation found that while residents, visitors, and staff denied the allegation that the administrator did not present enough hours or provide required training, the administrator's certificate was expired as of 06/08/2023. The facility did not have a qualified and currently certified administrator at the time of the visit.

The complaint alleged that the administrator was not fulfilling administrative duties and qualifications, including insufficient hours at the facility, lack of required staff training, and an expired administrator certificate. The finding was substantiated.

The inspection was an unannounced complaint investigation triggered by an allegation that the administrator was not fulfilling administrative duties and qualifications, including not presenting enough hours to operate the facility, not providing required staff training, and having an expired administrator certificate.

The investigation found that the administrator was present at least 40 hours per week and staff training was current, but the administrator's certificate was expired as of 06/08/2023 and not currently valid. The certificate renewal was in process with expected completion by the end of August 2023. Therefore, the facility did not have a qualified and currently certified administrator, substantiating the complaint.

The complaint alleged the administrator was not fulfilling administrative duties and qualifications, including insufficient hours at the facility, lack of required staff training, and an expired administrator certificate. The complaint was substantiated based on evidence that the administrator certificate was expired and not current.

The visit was an unannounced complaint investigation regarding the allegation that resident care needs were not being met due to lack of staff.

The investigation included interviews with staff and residents, review of resident records, and a facility tour. All residents and staff interviewed denied the allegation, and observations confirmed adequate staffing levels. The allegation was found to be unsubstantiated with no deficiencies cited.

The complaint alleged that resident care needs were not being met due to lack of staff. The investigation found no preponderance of evidence to prove the alleged violation occurred, and the allegation was unsubstantiated.

The inspection was an announced pre-licensing visit conducted to evaluate the facility for initial licensing approval.

The physical plant was inspected including resident rooms, common areas, and safety systems. The facility met requirements for resident accommodations, safety equipment, food storage, and emergency systems. No deficiencies were noted in the report.

The visit was conducted as a Component II evaluation by the Community Care Licensing analyst via telephone to verify the applicant and administrator's understanding of licensing requirements and facility operation for original licensing.

The applicant and administrator successfully completed the Component II evaluation, confirming understanding of Title 22 regulations, facility operation, staff qualifications, program policies, and other licensing requirements. No clients were in care at the time of the evaluation.