Penrose Harbor at Heron‘s Key

Penrose Harbor at Heron‘s Key is a Memory Care Home in Washington

Penrose Harbor at Heron‘s… is a Memory Care Home in Washington

Penrose Harbor at Heron‘s Key

4340 Borgen Blvd, Gig Harbor, WA 98332 View Map

Penrose Harbor at Heron‘s Key is a Memory Care Home in Washington

Penrose Harbor at Heron‘s… is a Memory Care Home in Washington

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Overview of Penrose Harbor at Heron‘s Key

Nestled in the charming Harbor Hill neighborhood overlooking the scenic town of Gig Harbor, Washington, Penrose Harbor at Heron’s Key is a distinguished senior living community that caters to senior living, senior rehabilitation, and assisted living needs. Penrose Harbor at Heron’s Key prides itself on offering a serene and engaging environment where residents can thrive in retirement.

With a commitment to enhancing the well-being of seniors, this assisted living community provides a wide range of amenities and services that foster a vibrant and fulfilling senior living experience.

(253) 313-0800

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 5.88/day Washington avg: 4.22/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Washington avg: 3.2/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Washington avg: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
5/5
Washington avg: 3.4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5
Washington avg: 3.9/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 49

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Washington average
Occupancy rate 69.7%
Residents per day (avg) 20
Occupancy rate
69.7%
Residents per day (avg)
20

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

71% of new residents, usually for short-term rehab.

Typical stay 14 days

Private pay

29% of new residents, often for short stays.

Typical stay 2 - 3 years

Finances and operations

Voluntary non-profit home
Other
Home revenue
$25.6M
Surplus of revenue
$1.6M
Voluntary non-profit home Other
Home revenue
$25,624,318.00
Surplus of revenue
$1,550,983.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.4M
25% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.7M
Total costs $24.1M
Bed community size
49-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 36 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

License Status
OP
Facility Type
BH
License Expiration
October 31, 2026

Additional licensing details

License number: 2425
County: Pierce

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: Suite

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Penrose Harbor at Heron‘s Key

Assisted Living Memory Care
Contact Penrose Harbor at Heron‘s Key

Compare Memory Care around Olympia

The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.
Cascade Park Gardens
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Tacoma (South Tacoma)
85
No
67
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Suite
Penrose Harbor at Heron‘s Key
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Gig Harbor
81
Yes
36
HERONS KEY
69.7%
$23,453,883.00
$6,400,027.00
27.3%
20.40
5/5
5.8765
4/5
5/5
3/5
1
33
1
+16%
+39%
-4%
Suite
Fieldstone Memory Care Olympia
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Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Olympia
62
Yes
19
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Suite
Bethany Adult Family Home
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Olympia
6 Residents
No
6
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms
Alpine Way Continuing Care Community
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Shelton (Christmas Village)
-
Yes
18
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Suite

Places of interest near Penrose Harbor at Heron‘s Key

Address 41.4 miles from city center — 9.55 miles to nearest hospital (MultiCare Tacoma General Hospital)

Address 4340 Borgen Blvd, Gig Harbor, WA 98332

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

69
Total Staff
57
Employees
12
Contractors
12,128
Total Hours (Quarter)
20
Avg Staff/Day
6.7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse117.5 No
Licensed Practical Nurse58.9 No
Certified Nursing Assistant327.5 No
Staff by Category
Administration
2 staff
7.7hs shift avg
Nursing Staff
48 staff
7.6hs shift avg
Physicians & Practitioners
2 staff
8hs shift avg
Therapy Services
9 staff
5.9hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
1.1hs shift avg
Dietary Services
4 staff
2.6hs shift avg
Other Services
2 staff
8hs shift avg
Contractor Analysis
7.2%
of total hours from contractors
877 contractor hours this quarter
Physical Therapy Assistant: 1 Speech Language Pathologist: 1 Respiratory Therapy Technician: 5 Qualified Social Worker: 2 Diagnostic X-ray Services Staff: 1 Occupational Therapy Assistant: 1 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant320325,58991100%7.5
Registered Nurse110112,26791100%7.5
Licensed Practical Nurse5056135459%8.9
Clinical Nurse Specialist1015126470%8
Nurse Practitioner1015046369%8
Mental Health Service Worker1014976066%8.3
Administrator1014725965%8
Other Dietary Services Staff3034438695%2.8
Speech Language Pathologist0113526066%5.9
Respiratory Therapy Technician0553145459%5.6
Occupational Therapy Aide1012232932%7.7
Physical Therapy Assistant0111923842%5
Dietitian1011316369%2.1
Occupational Therapy Assistant011933%3
Qualified Social Worker022544%1.1
Medical Director011333%1
Diagnostic X-ray Services Staff011322%1.3

Health Inspection History

Total Health inspections 4
49% below Washington average
Washington average: 7.8

Last Health inspection on Nov 2024

Total Health citations 33
33% below Washington average
Washington average: 48.9

8.25 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 32 citations
Complaint investigations 1 citations
Breakdown of citations
Critical Health citations 0
100% below Washington average
Washington average: 0.3
Serious Health citations 1
41% below Washington average
Washington average: 1.7
Moderate Health citations 31

Minor Health citations 1
Citations history (last 3 years)
Environmental moderate citation Nov 15, 2024
Corrected

Nursing Services minor citation Nov 15, 2024
Corrected

Nutrition moderate citation Nov 15, 2024
Corrected

Pharmacy moderate citation Nov 15, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
15 Total Residents
Private Pay/Other 15 (100%)
Programs & Services
Residents' Group
Family Member Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 8.6
14% better than Washington average
Washington average: 10.0
Functional decline score 24.2
16% worse than Washington average
Washington average: 20.9
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 10.3%
37% below Washington average.

Walking Ability Worsened 27.9%
28% above Washington average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 34.3%
41% above Washington average.
Safety & clinical stability

Falls with Major Injury 1.6%
39% below Washington average.

High Risk Residents with Pressure Ulcers 3.2%
36% below Washington average.

Urinary Tract Infection 3.3%
88% above Washington average.
Emotional & behavioral wellbeing

Depressive Symptoms 3.5%
79% below Washington average.

Antipsychotic Use 38.1%
163% above Washington average.
Preventive care

Pneumococcal Vaccine 100.0%
4% above Washington average.
Nutrition & physical health

Lost Too Much Weight 0.0%
100% below Washington average.
Short-stay resident measures
Pneumococcal Vaccine 100.0%

14% better than Washington average
Antipsychotic medication increase 5.3%

270% worse than Washington average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $15K
This home paid 82% less in fines than the state average.
Washington average: $82K
Number of Fines 1
This home received 46% fewer fines than the state average.
Washington average: 1.8
Payment Denials 0
This home had 100% fewer payment denials than the state average.
Washington average: 0.3
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Aug 31, 2023
$15K

Last updated: Jan 2026

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Washington Seniors

Get financial aid guidance

Community Options Program Entry System (COPES)

WA Medicaid COPES

Age 65+ or disabled, Washington resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand in urban areas (e.g., Seattle).

Washington Family Caregiver Support Program

WA NFCSP

Caregiver of someone 60+ (or with dementia), Washington resident.

No strict limit; prioritizes low-income.

Not applicable.

High urban demand; rural outreach.

Community First Choice (CFC)

Washington Community First Choice

Age 65+ (or disabled 18+), WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.

~$2,829/month; QIT optional.

$2,000 (individual), $3,000 (couple).

Broader than COPES; serves ~20,000; self-directed option.

Older Americans Act (OAA) Services

Washington OAA Services

Age 60+, WA resident; no income/asset limits.

None; donations encouraged.

Not assessed.

13 AAAs; includes Meals on Wheels; rural focus.

Medicare Savings Program (MSP)

Washington Medicare Savings Program

Age 65+ or disabled, WA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Washington LIHEAP

Age 60+ prioritized, WA resident, low-income household.

~$3,970/month (185% FPL).

Not assessed.

Covers gas, electric, wood; emergency aid available.

Senior Community Service Employment Program (SCSEP)

Washington SCSEP

Age 55+, unemployed, low-income, WA resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Washington VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, WA resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran use; supports rural/urban needs.

Senior Citizens Property Tax Exemption

Washington Senior Property Tax Exemption

Age 61+ or disabled retiree, WA resident, homeowner, income-based.

~$45,000-$70,000/year (varies by county, e.g., King: $70,000).

Not assessed; home value cap varies (~$250,000-$400,000).

Saves ~$500-$1,500/year; offered statewide.

Senior Farmers’ Market Nutrition Program (SFMNP)

Washington SFMNP

Age 60+, WA resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$80/season); serves ~20,000 via AAAs.

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