Show Inspection Reports
Total health inspections
4
Washington average 7.8
Last Health inspection on Nov 2024
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Penrose Harbor at Heron‘s Key
Memory Care in Olympia
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Penrose Harbor at Heron‘s Key
Memory Care in Olympia
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Penrose Harbor at Heron‘s Key
Nestled in the charming Harbor Hill neighborhood overlooking the scenic town of Gig Harbor, Washington, Penrose Harbor at Heron’s Key is a distinguished senior living community that caters to senior living, senior rehabilitation, and assisted living needs. Penrose Harbor at Heron’s Key prides itself on offering a serene and engaging environment where residents can thrive in retirement.
With a commitment to enhancing the well-being of seniors, this assisted living community provides a wide range of amenities and services that foster a vibrant and fulfilling senior living experience.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 1st out of 66 homes in Washington.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 1st out of 66 homes in Washington.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 53m per day
vs Washington avg
+35%
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
49
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
69.7%
Avg. Length of Stay
140 days
Occupancy rate
69.7%
Avg. Length of Stay
140 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
71% of new residents, usually for short-term rehab.
Typical stay
14 days
Private pay
29% of new residents, often for short stays.
Typical stay
2 - 3 years
Finances and operations
Voluntary non-profit community
Home revenue
$25.6M
Surplus of revenue
$1.6M
Voluntary non-profit community
Home revenue
$25.6M
Surplus of revenue
$1.6M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$24.1M
49-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 36 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility TypeBh
StatusOp
ExpirationOctober 31, 2026
CountyPierce
License Number2425
AwardsBest Nursing Home by U.S. News & World Report, High Performing ratings in both Short-Term Rehabilitation and Long-Term Care
Accept Medicare
Rehabilitation Services
Respite Care
Short-Term Rehab
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
Thoughtful Amenities
Delicious Dining
Fitness & Wellness
Committees & Groups
Pet Friendly Living
ActivitiesResidents enjoy a wide variety of senior activities and enrichment opportunities.
Specific ProgramsRehabilitation, Fitness & Wellness, Pet Friendly Living
Food DescriptionResidents enjoy three delicious, chef-prepared meals each day, thoughtfully designed in coordination with our on-staff nutritionist.
Meals IncludedYes
Meals Per Day3
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: Suite
Building Type: Two-story
Transportation Services
Fitness and Recreation
Types of Care at Penrose Harbor at Heron‘s Key
Assisted Living
Memory Care
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.
4 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Washington average: 8 complaint visits
Washington average: 9 inspections
Latest inspection
Date
November 15, 2024
Routine31 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Washington average: 31 deficiencies
Inspection Report Summary for Penrose Harbor at Heron‘s Key
The most recent inspection on November 15, 2024, identified multiple deficiencies related to resident rights, care planning, safe environment, staffing, and food safety. Earlier inspections showed a pattern of issues with medication management, resident care, infection control, and safety protocols, including a substantiated complaint investigation in August 2023 where a resident was injured due to failure to follow safe transfer procedures. The main themes across reports involved incomplete or inconsistent care planning, failure to follow established safety policies, and lapses in food sanitation and medication monitoring. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The inspection history suggests ongoing challenges with regulatory compliance, with deficiencies continuing into the most recent review.
Health Inspection History
Inspections
Total health citations
33
Washington average 48.9
Citations per inspection
8.25
Washington average 6.92
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
32 of 33 citations resulted from standard inspections; and 1 of 33 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Washington averageWashington average: 0.3
Serious Health citations
1
1
41% better than Washington averageWashington average: 1.7
0 critical citations
1 serious citation
31 moderate citations
1 minor citation
Citations history (last 3 years)
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Nov 15, 2024
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Nov 15, 2024
Corrected
Nursing Services minor citation
Issues related to the availability and quality of nursing staff and the care they provide.
Nov 15, 2024
Issues related to the availability and quality of nursing staff and the care they provide.
Nov 15, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 15, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 15, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Nov 15, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Nov 15, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Memory Care around Olympia The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.
Filter by care type
| Cascade Park Gardens |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Tacoma (South Tacoma) | 85 | No | 67 | Suite | 67.1% | - | 7 | 2 | 8 |
| Penrose Harbor at Heron‘s Key |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Gig Harbor | 81 | Yes | 36 | Suite | 69.7% | - | 4 | 1 | 31 |
| Fieldstone Memory Care Olympia |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Olympia | 62 | Yes | 19 | Suite | 75.8% | - | 3 | 0 | 3 |
| Bethany Adult Family Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Olympia | 6 Residents | No | 6 | Suite | - | - | 0 | 0 | 0 |
| Alpine Way Continuing Care Community |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shelton (Christmas Village) | - | Yes | 18 | Suite | - | - | 0 | 0 | 0 |
Living Spaces & Floor Plans
Assisted Living Floor Plan
Download PDFPenrose Harbor at Heron‘s Key – GIG-13476_1.1_floorplan_all.pdf
Download PDF
Financial Assistance for
Memory Care in Washington
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Places of interest near Penrose Harbor at Heron‘s Key
41.4 miles from city center
Estimated distance in miles from Gig Harbor's city center to Penrose Harbor at Heron‘s Key's address, calculated via Google Maps.
— 9.55 miles to nearest hospital (MultiCare Tacoma General Hospital)
Calculate Travel Distance to Penrose Harbor at Heron‘s Key
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
69
Employees
57
Contractors
12
Staff to resident ratio
4.60:1
148% better than Washington averageWashington average ratio: 1.85:1
Avg staff/day
20
Average shift
6.7 hours
17% worse than Washington averageWashington average: 8.1 hours
Total staff hours (quarter)
12,128
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
5
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
32
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
7.2%
877 contractor hours this quarter
Respiratory Therapy Technician: 5
Qualified Social Worker: 2
Physical Therapy Assistant: 1
Speech Language Pathologist: 1
Diagnostic X-ray Services Staff: 1
Occupational Therapy Assistant: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 32 | 0 | 32 | 5,589 | 91 | 100% | 7.5 |
| Registered Nurse | 11 | 0 | 11 | 2,267 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 5 | 0 | 5 | 613 | 54 | 59% | 8.9 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 497 | 60 | 66% | 8.3 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 443 | 86 | 95% | 2.8 |
| Speech Language Pathologist | 0 | 1 | 1 | 352 | 60 | 66% | 5.9 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 314 | 54 | 59% | 5.6 |
| Occupational Therapy Aide | 1 | 0 | 1 | 223 | 29 | 32% | 7.7 |
| Physical Therapy Assistant | 0 | 1 | 1 | 192 | 38 | 42% | 5 |
| Dietitian | 1 | 0 | 1 | 131 | 63 | 69% | 2.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 9 | 3 | 3% | 3 |
| Qualified Social Worker | 0 | 2 | 2 | 5 | 4 | 4% | 1.1 |
| Medical Director | 0 | 1 | 1 | 3 | 3 | 3% | 1 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 3 | 2 | 2% | 1.3 |
32 Certified Nursing Assistant
% of Days
100%
11 Registered Nurse
% of Days
100%
5 Licensed Practical Nurse
% of Days
59%
1 Clinical Nurse Specialist
% of Days
70%
1 Nurse Practitioner
% of Days
69%
1 Mental Health Service Worker
% of Days
66%
1 Administrator
% of Days
65%
3 Other Dietary Services Staff
% of Days
95%
1 Speech Language Pathologist
% of Days
66%
5 Respiratory Therapy Technician
% of Days
59%
1 Occupational Therapy Aide
% of Days
32%
1 Physical Therapy Assistant
% of Days
42%
1 Dietitian
% of Days
69%
1 Occupational Therapy Assistant
% of Days
3%
2 Qualified Social Worker
% of Days
4%
1 Medical Director
% of Days
3%
1 Diagnostic X-ray Services Staff
% of Days
2%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
15
Private pay or other
15
100% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.6
14% better than Washington averageWashington average: 10.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.2
16% worse than Washington averageWashington average: 20.9
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
10.3%
Percent of long-stay residents whose need for help with daily activities has increased
10.3%
37% better than Washington averageWashington average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
27.9%
Percent of long-stay residents whose ability to move independently worsened
27.9%
28% worse than Washington averageWashington average: 21.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
34.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
34.3%
41% worse than Washington averageWashington average: 24.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.6%
Percent of long-stay residents experiencing one or more falls with major injury
1.6%
39% better than Washington averageWashington average: 2.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.2%
Percent of long-stay high risk residents with pressure ulcers
3.2%
36% better than Washington averageWashington average: 4.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.3%
Percent of long-stay residents with a urinary tract infection
3.3%
88% worse than Washington averageWashington average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.0%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Washington averageWashington average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.5%
Percent of long-stay residents who have depressive symptoms
3.5%
79% better than Washington averageWashington average: 16.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
38.1%
Percent of long-stay residents who received an antipsychotic medication
38.1%
163% worse than Washington averageWashington average: 14.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Washington averageWashington average: 96.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
14% better than Washington averageWashington average: 88.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
5.3%
Percent of short-stay residents who newly received an antipsychotic medication
5.3%
270% worse than Washington averageWashington average: 1.4%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$15K
82% lower than Washington averageWashington average: $82K
Number of fines
1
46% fewer fines than Washington averageWashington average: 1.8
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Washington averageWashington average: 0.3
Fines amount comparison
Fines amount comparison
This facility
$15K
Washington average
$82K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 31, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 31, 2023
$15K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Penrose Harbor at Heron‘s Key based on CMS SNF Cost Reports.
Occupancy Rate
69.7%
↑ 0.3pp vs 2022
Net Income
$1.6M
↑ ~$9.9M vs 2022
Total Payroll
$7.8M
↑ ~$455.2K vs 2022
Profit Margin
6.6%
↑ 43.6pp vs 2022
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