Pivotal Senior Services & Assisted Living in Springfield
Pivotal Senior Services & Assisted Living in Springfield is an Assisted Living Home in Virginia
Pivotal Senior Services &… is an Assisted Living Home in Virginia
Pivotal Senior Services & Assisted Living in Springfield
Pivotal Senior Services & Assisted Living in Springfield is an Assisted Living Home in Virginia
Pivotal Senior Services &… is an Assisted Living Home in Virginia
Overview of Pivotal Senior Services & Assisted Living in Springfield
Pivotal Senior Services, based in Springfield, Virginia, stands as the ideal choice for individuals aiming to age in place with grace and confidence. This team offers unparalleled compassion and support, understanding the natural changes that accompany aging. Their expertise lies in helping seniors make well-informed decisions, whether buying or selling a home, downsizing to a more manageable residence, transitioning to a retirement community, or choosing to age in place.
Their services encompass assisted living and memory care, managed by a competent staff. Their facility is also equipped with innovative technology, including a natural gas-powered generator and advanced air purification systems, ensuring a safe and disease-free environment for seniors. Pivotal Senior Services also takes pride in their meticulous approach, offering exceptional housekeeping, engaging exercise programs, and assistance with daily activities, making it effortless for residents to enjoy their golden years. Moreover, they have established a robust network of trusted partners in real estate, finance, legal, and other fields. This ensures that seniors receive expert guidance from housing specialists and senior care professionals, guaranteeing safety and anticipating problems for a smooth and secure transition.
Home Information
Pivotal Senior Services & Assisted Living in Springfield
Bed Count (Facility Capacity)
This is the number of people who can stay here (Facility Capacity).
This is the number of people who can stay here (Facility Capacity).
8
Years in Business
3
BBB Rating
Rated A+
Community Stability & Environment
-
Walk Score
Walk Score in senior living communities measures how easy it is for residents to access essential services and amenities—like grocery stores, parks, pharmacies, and transit—without needing a car.
81 / 100 Very Walkable Most errands can be accomplished on foot. Many essentials within a short walk. Strong sidewalk network and safe crossings. Car useful but not necessary for daily life.
Safety, Compliance & Inspections Overview
-
Citations
Number of deficiencies or violations identified during inspections conducted by Virginia regulators.
5 citations Equal to state average These citations come from official state inspections. Matching the state average reflects standard compliance performance.
-
BBB Accreditation
Indicates whether the business meets BBB accreditation standards.
Accredited Meets BBB standards BBB accreditation confirms the business meets BBB standards for transparency, responsiveness, and ethical practices.
-
Total Complaints
Total number of complaints filed against this facility.
1 complaint
-
Total Violations
Total number of regulatory violations on record.
2 violations
-
Inspection Reports
Opens the facility's official licensing and inspection record as maintained by the Virginia transparency or regulatory portal.
View Inspection Reports
Facility & Licensing Details
-
Primary Contact
Main representative or administrator responsible for the community, as listed in Virginia licensing records.
Ms. Shauna Toussaint, CEO
-
Facility Type
Indicates the state-regulated license category used in Virginia (e.g., Residential Care Facility for the Elderly).
Assisted Living Facility
-
License Status
Shows whether the facility is currently licensed, closed, or pending renewal in Virginia.
Active
-
License Expires
Date when the current license expires and must be renewed.
May 5, 2026
-
Administrator
Name of the facility administrator.
Shauna Toussaint
-
Qualifications
Care types and qualifications this facility is certified to provide.
Residential and Assisted Living Care , Non-Ambulatory
-
Assigned Inspector
State inspector assigned to this facility.
Alexandra Roberts
-
Date Business Started
The date the business reports it began operations.
July 5, 2022
-
Business Hours
Facility operating hours for visitors and inquiries.
12:00 a.m. - 11:59 p.m., Sunday to Saturday 24 hours a day
What does this home offer?
Minimum Age: 55
Minimum Age
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
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Touring Checklist for Senior Living
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Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
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Types of Care at Pivotal Senior Services & Assisted Living in Springfield
Assisted Living
Memory Care
Pivotal Senior Services & Assisted Living in Springfield Reviews
Share your thoughts and experiences about Pivotal Senior Services & Assisted Living in Springfield. Let’s celebrate the stories that make a difference!
Nancy Hicks
I love this facility walking in the door. I felt the warm welcome from the staff in the atmosphere. My mom has been so happy at this facility and it’s so much like home for her. I would recommend it for anyone.What do you like most about living here?
Answer: The group activities and the holiday celebrations so much care has gone into it to make it a special event. Can’t forget all the special gifts you received, birthday ect.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: Yes
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: Yes
How would you rate the quality and variety of the meals? (1-5)
Answer: 5
Are special diets handled well?
Answer: Yes
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: I think it’s great the activities they do together stimulates there minds
How was the units offered in this community?
Answer: Individual with their own bathroom very well decorated our Decoration of your choice.
Do you feel safe living in this community?
Answer: Yes
How well do you think the community handles emergencies or unexpected events?
Answer: Their are posting of what to do and the staff is educated on what to do
Are there any hidden fees or unexpected charges?
Answer: No the owner is very up front with the fees and resides the care of plan that is needed and if any change of care may occurs Shauna will talk to the family about improving life and health first before trying to raise cost
Would you recommend this community to others looking for senior living options?
Answer: YES very much it a welcome home feeling, the staff is great, I feel they care and enjoy their job and the owner is awesome, she is right with the staff helping out if needed.
Is there anything you wish you knew before moving in?
Answer: No
I love this facility walking in the door. I felt the warm welcome from the staff in the atmosphere. My mom has been so happy at this facility and it’s so much like home for her. I would recommend it for anyone.What do you like most about living here?
Answer: The group activities and the holiday celebrations so much care has gone into it to make it a special event. Can’t forget all the special gifts you received, birthday ect.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: Yes
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: Yes
How would you rate the quality and variety of the meals? (1-5)
Answer: 5
Are special diets handled well?
Answer: Yes
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: I think it’s great the activities they do together stimulates there minds
How was the units offered in this community?
Answer: Individual with their own bathroom very well decorated our Decoration of your choice.
Do you feel safe living in this community?
Answer: Yes
How well do you think the community handles emergencies or unexpected events?
Answer: Their are posting of what to do and the staff is educated on what to do
Are there any hidden fees or unexpected charges?
Answer: No the owner is very up front with the fees and resides the care of plan that is needed and if any change of care may occurs Shauna will talk to the family about improving life and health first before trying to raise cost
Would you recommend this community to others looking for senior living options?
Answer: YES very much it a welcome home feeling, the staff is great, I feel they care and enjoy their job and the owner is awesome, she is right with the staff helping out if needed.
Is there anything you wish you knew before moving in?
Answer: No
Places of interest near Pivotal Senior Services & Assisted Living in Springfield
9.9 miles from city center
6006 Hibbling Ave, Springfield, VA 22150
Calculate Travel Distance to Pivotal Senior Services & Assisted Living in Springfield
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Join Our Online
Senior Community!
Connect, laugh, and explore — all from the comfort of your home.
Daily Trivia Games
Test your knowledge, have fun, and win friendly bragging rights.
Shared Hobbies & Projects
Team up with others who love gardening, crafts, photography, and writing.
Birthday Celebrations
We honor our members with live shoutouts, music, and cheerful messages.
Story Circles
Share your life stories, lessons, and laughter with friends who truly listen.
Memory Match Mondays
Boost your brain with fun, interactive memory games.
Travel Time Machine
Take virtual tours through Rome, Paris, or America's most beautiful national parks.
Magic Nights
Enjoy weekly live magic shows that surprise and delight.
Pen Pal Connections
Make new friends across the country through letters, stories, and shared memories.
Golden Hour Music Sessions
Sing along to timeless favorites with live performers and themed playlists.
Garden & Nature Club
Watch live garden tours, swap growing tips, and share photos of your blooms.
Gentle Movement & Meditation
Stretch, breathe, and feel good with calming live sessions.
Tech Help Tuesdays
Get hands-on guidance for Zoom, email, or smartphones — no judgment, no stress.
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Comparison Chart
Compare Assisted Living around Alexandria
Community
Type of Care
Location
Bed Options
Bed #
Pets Allowed
BBB Score
Walk Score
Home Owner
CCN
Occupancy
Home Revenue
Elancé at West End
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer’s, or dementia, ensuring safety and support.
SNF
24/7 care needed
Alexandria
Studio / Suite / 1 Bed / 2 Bed
127
No
N/A
86
N/A
N/A
N/A
N/A
Sunrise at Mount Vernon
AL
For seniors needing help with daily tasks but not full-time nursing.
MC
Specialized care for those with Memory Loss, Alzheimer’s, or dementia, ensuring safety and support.
Alexandria
N/A
112
Yes
N/A
57
N/A
N/A
N/A
N/A
Sunrise of Alexandria
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer’s, or dementia, ensuring safety and support.
SNF
24/7 care needed
Alexandria
N/A
110
Yes
A-
62
N/A
N/A
N/A
N/A
Pivotal Senior Services & Assisted Living in Springfield
AL
For seniors needing help with daily tasks but not full-time nursing.
MC
Specialized care for those with Memory Loss, Alzheimer’s, or dementia, ensuring safety and support.
Springfield
N/A
8
No
A+
81
N/A
N/A
N/A
N/A
Elancé at Old Town Alexandria
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer’s, or dementia, ensuring safety and support.
SNF
24/7 care needed
Alexandria
Studio / 1 Bed / 2 Bed
N/A
Yes
N/A
97
N/A
N/A
N/A
N/A
Claim What’s Yours: Financial Aid for Virginia Seniors
Program
State Program Name
Eligibility
Benefits
Commonwealth Coordinated Care Plus (CCC Plus)
VA Medicaid CCC Plus
Official government program page
- General: Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- VA Specifics: Managed care model; high demand in urban areas.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
Virginia Respite Care Grant Program
VA Respite Grant
Official government program page
- General: Caregiver of someone 60+, Virginia resident.
- Income Limits: ~$2,500/month (individual, varies).
- Asset Limits: $40,000 (individual).
- VA Specifics: Limited grants; rural/urban balance.
- Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Adult Services Program
Virginia Adult Services (AS)
Official government program page
- General: Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
- Income Limits (2025): Varies by locality; typically < ~$2,510/month (200% FPL).
- Asset Limits: Limited assets (excludes home, car); varies by DSS.
- VA Specifics: Serves ~5,000 annually; focuses on low-income independence.
- Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Auxiliary Grant Program
Virginia Auxiliary Grant (AG)
Official government program page
- General: Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
- Income Limits (2025): ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
- Asset Limits: $2,000 (individual).
- VA Specifics: Serves 4,000; personal needs allowance ($90/month).
- Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Medicare Savings Program (MSP)
Virginia Medicare Savings Program
- General: Age 65+ or disabled, VA resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- VA Specifics: Includes Extra Help for Part D; no waitlist.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Energy Assistance Program (EAP)
Virginia Energy Assistance Program
Official government program page
- General: Age 60+ prioritized, VA resident, low-income household.
- Income Limits (2025): ~$3,970/month (185% FPL).
- Asset Limits: Not assessed.
- VA Specifics: Fuel, Crisis, Cooling components; serves ~100,000 households.
- Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Senior Community Service Employment Program (SCSEP)
Virginia SCSEP
Official government program page
- General: Age 55+, unemployed, low-income, VA resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified.
- VA Specifics: Priority for veterans, rural residents; AARP/Goodwill partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Virginia VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth).
- VA Specifics: High veteran population; supports rural/urban needs.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Relief for the Elderly and Disabled
Virginia Property Tax Relief
Official government program page
- General: Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
- Income Limits (2025): ~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
- Asset Limits: Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
- VA Specifics: Offered in 90% of localities; saves ~$500-$2,000/year.
- Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Senior Farmers’ Market Nutrition Program (SFMNP)
Virginia SFMNP
Official government program page
- General: Age 60+, VA resident, low-income.
- Income Limits (2025): ~$2,322/month (185% FPL).
- Asset Limits: Not assessed.
- VA Specifics: Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
- Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.
Claim What’s Yours Financial Aid for Virginia Seniors
VA Medicaid CCC Plus
Commonwealth Coordinated Care Plus (CCC Plus)
Requirements:
General:Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
VA Specifics:Managed care model; high demand in urban areas.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
VA Respite Grant
Virginia Respite Care Grant Program
Requirements:
- General:Caregiver of someone 60+, Virginia resident.
- Income Limits:~$2,500/month (individual, varies).
- Asset Limits:$40,000 (individual).
- VA Specifics:Limited grants; rural/urban balance.
Benefits without Contact:
- Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Virginia Adult Services (AS)
Adult Services Program
Requirements:
- General:Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
- Income Limits (2025):Varies by locality; typically < ~$2,510/month (200% FPL).
- Asset Limits:Limited assets (excludes home, car); varies by DSS.
- VA Specifics:Serves ~5,000 annually; focuses on low-income independence.
Benefits without Contact:
- Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Virginia Auxiliary Grant (AG)
Auxiliary Grant Program
Requirements:
- General:Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
- Income Limits (2025):~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
- Asset Limits:$2,000 (individual).
- VA Specifics:Serves 4,000; personal needs allowance ($90/month).
Benefits without Contact:
- Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Virginia Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, VA resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- VA Specifics:Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Virginia Energy Assistance Program
Energy Assistance Program (EAP)
Requirements:
- General:Age 60+ prioritized, VA resident, low-income household.
- Income Limits (2025):~$3,970/month (185% FPL).
- Asset Limits:Not assessed.
- VA Specifics:Fuel, Crisis, Cooling components; serves ~100,000 households.
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Virginia SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, VA resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified.
- VA Specifics:Priority for veterans, rural residents; AARP/Goodwill partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Virginia VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth).
- VA Specifics:High veteran population; supports rural/urban needs.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Virginia Property Tax Relief
Property Tax Relief for the Elderly and Disabled
Requirements:
- General:Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
- Income Limits (2025):~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
- Asset Limits:Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
- VA Specifics:Offered in 90% of localities; saves ~$500-$2,000/year.
Benefits without Contact:
- Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Virginia SFMNP
Senior Farmers’ Market Nutrition Program (SFMNP)
Requirements:
- General:Age 60+, VA resident, low-income.
- Income Limits (2025):~$2,322/month (185% FPL).
- Asset Limits:Not assessed.
- VA Specifics:Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
Benefits without Contact:
- Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.
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