Pivotal Senior Services & Assisted Living in Springfield

Assisted Living Home

Pivotal Senior Services & Assisted Living in Springfield

6006 Hibbling Ave, Springfield, VA 22150 View Map
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Overview of Pivotal Senior Services & Assisted Living in Springfield

Pivotal Senior Services, based in Springfield, Virginia, stands as the ideal choice for individuals aiming to age in place with grace and confidence. This team offers unparalleled compassion and support, understanding the natural changes that accompany aging. Their expertise lies in helping seniors make well-informed decisions, whether buying or selling a home, downsizing to a more manageable residence, transitioning to a retirement community, or choosing to age in place.

Their services encompass assisted living and memory care, managed by a competent staff. Their facility is also equipped with innovative technology, including a natural gas-powered generator and advanced air purification systems, ensuring a safe and disease-free environment for seniors. Pivotal Senior Services also takes pride in their meticulous approach, offering exceptional housekeeping, engaging exercise programs, and assistance with daily activities, making it effortless for residents to enjoy their golden years. Moreover, they have established a robust network of trusted partners in real estate, finance, legal, and other fields. This ensures that seniors receive expert guidance from housing specialists and senior care professionals, guaranteeing safety and anticipating problems for a smooth and secure transition.

(703) 462-3037

Managed by Shauna Toussaint

Licensed Long-Term Care Assisted Living Facility Administrator

Shauna Toussaint is a licensed Long-Term Care Assisted Living Facility Administrator and Registered Nurse with a Masters in Nursing. As CEO and Founder of Pivotal Senior Services, she leverages her healthcare and real estate expertise to provide personalized support for seniors and their families. Shauna is dedicated to delivering upscale assisted living in intimate group settings while ensuring families receive the guidance they need during this important transition.

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 8
Bed community size
8-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Years in operation
3 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 81 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy Rate
75%
Occupied Beds
6 of 8
Percentage of available beds currently in use by residents.
License Status
Active
Facility Type
Assisted Living Facility
License Expiration
May 5, 2026

Additional licensing details

Qualification: Residential and Assisted Living Care | Non-Ambulatory

Ownership & operating entity

Pivotal Senior Services & Assisted Living in Springfield is administrated by Shauna Toussaint.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Shauna Toussaint, CEO

Contact Information

Business Hours: 12:00 a.m. - 11:59 p.m., Sunday to Saturday 24 hours a day

What does this home offer?

Minimum age icon
Minimum age icon

Minimum Age: 55

Types of Care at Pivotal Senior Services & Assisted Living in Springfield

Assisted Living Memory Care
Contact Pivotal Senior Services & Assisted Living in Springfield

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

5 inspections

1 inspection related to complaints

2 inspections with violations (40%)

1 complaint

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Latest inspection

Date:March 27, 2025
Type:Renewal

Inspection oversight

Inspector name:Alexandra Roberts

5 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

2 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

8 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Compare Assisted Living around Alexandria

The information below is reported by the Virginia Department of Social Services and Department of Health.
Goodwin House Alexandria
SNF

Nursing Home 24/7 care needed

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Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Alexandria (Alexandria West)
408
Yes
-
62
LIEBREICH, ROBERT
111.2%
$42,482,855.00
$25,632,471.00
60.3%
75.70
5/5
6.0678
4/5
5/5
5/5
14
+18%
+62%
+30%
Studio / 1 Bed / 2 Bed
Elancé at West End
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Alexandria (Landmark)
127
No
-
86
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / Suite / 1 Bed / 2 Bed
Sunrise at Mount Vernon
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Alexandria
112
Yes
-
57
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Pivotal Senior Services & Assisted Living in Springfield
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Springfield
8
No
A+
81
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Elancé at Old Town Alexandria
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Alexandria (Alexandria Historical District)
-
Yes
-
97
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed

Pivotal Senior Services & Assisted Living in Springfield Reviews

Share your thoughts and experiences about Pivotal Senior Services & Assisted Living in Springfield. Let’s celebrate the stories that make a difference!
Reviewer avatar
Nancy Hicks
I love this facility walking in the door. I felt the warm welcome from the staff in the atmosphere. My mom has been so happy at this facility and it’s so much like home for her. I would recommend it for anyone.What do you like most about living here? Answer: The group activities and the holiday celebrations so much care has gone into it to make it a special event. Can’t forget all the special gifts you received, birthday ect. Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: Yes Are the common areas pleasant and comfortable for socializing or relaxing? Answer: Yes How would you rate the quality and variety of the meals? (1-5) Answer: 5 Are special diets handled well? Answer: Yes Is the dining schedule flexible enough to meet your preferences? Answer: Yes How do you feel about the level of social interaction available with other residents? Answer: I think it’s great the activities they do together stimulates there minds How was the units offered in this community? Answer: Individual with their own bathroom very well decorated our Decoration of your choice. Do you feel safe living in this community? Answer: Yes How well do you think the community handles emergencies or unexpected events? Answer: Their are posting of what to do and the staff is educated on what to do Are there any hidden fees or unexpected charges? Answer: No the owner is very up front with the fees and resides the care of plan that is needed and if any change of care may occurs Shauna will talk to the family about improving life and health first before trying to raise cost Would you recommend this community to others looking for senior living options? Answer: YES very much it a welcome home feeling, the staff is great, I feel they care and enjoy their job and the owner is awesome, she is right with the staff helping out if needed. Is there anything you wish you knew before moving in? Answer: No

Places of interest near Pivotal Senior Services & Assisted Living in Springfield

Address 9.9 miles from city center — 4.87 miles to nearest hospital (Gastro Health - Alexandria - Beauregard)

Address 6006 Hibbling Ave, Springfield, VA 22150

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Guides for Better Senior Living

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Financial Aid for Virginia Seniors

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Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Managed care model; high demand in urban areas.

Virginia Respite Care Grant Program

VA Respite Grant

Caregiver of someone 60+, Virginia resident.

~$2,500/month (individual, varies).

$40,000 (individual).

Limited grants; rural/urban balance.

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.

Varies by locality; typically < ~$2,510/month (200% FPL).

Limited assets (excludes home, car); varies by DSS.

Serves ~5,000 annually; focuses on low-income independence.

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.

~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.

$2,000 (individual).

Serves 4,000; personal needs allowance ($90/month).

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled, VA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized, VA resident, low-income household.

~$3,970/month (185% FPL).

Not assessed.

Fuel, Crisis, Cooling components; serves ~100,000 households.

Senior Community Service Employment Program (SCSEP)

Virginia SCSEP

Age 55+, unemployed, low-income, VA resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP/Goodwill partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran population; supports rural/urban needs.

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.

~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).

Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).

Offered in 90% of localities; saves ~$500-$2,000/year.

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+, VA resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

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