Occupancy rate
75%
Lower than the Virginia average: 85.7%Pivotal Senior Services & Assisted Living in Springfield
Assisted Living in Alexandria
Pivotal Senior Services & Assisted Living in Springfield
Assisted Living in Alexandria
Overview of Pivotal Senior Services & Assisted Living in Springfield
Pivotal Senior Services, based in Springfield, Virginia, stands as the ideal choice for individuals aiming to age in place with grace and confidence. This team offers unparalleled compassion and support, understanding the natural changes that accompany aging. Their expertise lies in helping seniors make well-informed decisions, whether buying or selling a home, downsizing to a more manageable residence, transitioning to a retirement community, or choosing to age in place.
Their services encompass assisted living and memory care, managed by a competent staff. Their facility is also equipped with innovative technology, including a natural gas-powered generator and advanced air purification systems, ensuring a safe and disease-free environment for seniors. Pivotal Senior Services also takes pride in their meticulous approach, offering exceptional housekeeping, engaging exercise programs, and assistance with daily activities, making it effortless for residents to enjoy their golden years. Moreover, they have established a robust network of trusted partners in real estate, finance, legal, and other fields. This ensures that seniors receive expert guidance from housing specialists and senior care professionals, guaranteeing safety and anticipating problems for a smooth and secure transition.
Shauna Toussaint is a licensed Long-Term Care Assisted Living Facility Administrator and Registered Nurse with a Masters in Nursing. As CEO and Founder of Pivotal Senior Services, she leverages her healthcare and real estate expertise to provide personalized support for seniors and their families. Shauna is dedicated to delivering upscale assisted living in intimate group settings while ensuring families receive the guidance they need during this important transition.
8-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
3 years in operation
An established community with some operational experience and growing routines.
Walk Score: 81 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
Lower than the Virginia average: 85.7%Occupied beds
6 / 8
Average residents
98 per day
Facility TypeAssisted Living Facility
StatusActive
ExpirationMay 5, 2026
QualificationResidential and Assisted Living Care | Non-Ambulatory
Pivotal Senior Services & Assisted Living in Springfield is administrated by Shauna Toussaint.
Staffing
Key information about the people who lead and staff this community.
ContactMs. Shauna Toussaint, CEO
Respite Care
24-Hour Staffing
Business Hours12:00 a.m. - 11:59 p.m., Sunday to Saturday 24 hours a day
Assistance With Daily Personal Hygiene Tasks
Mobility Support
Housekeeping Services
Activities And Entertainment Options
Specific ProgramsAging Safe, Aging in Place, Aging with Grace, Meal Preparation, Mobility Assistance
Food DescriptionResidents enjoy assistance with daily personal hygiene tasks, mobility support, and housekeeping services, alongside an abundance of activities and amenities.
What does this home offer?
Minimum Age: 55
Types of Care at Pivotal Senior Services & Assisted Living in Springfield
Assisted Living
Memory Care
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
5 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
1 inspection related to complaints
2 inspections with violations (40%)
Virginia average: 14 inspections
Virginia average: 64.3% of inspections with violations
Show Inspection Reports
1 complaint
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Virginia average: 7 complaints
Latest inspection
Date
March 27, 2025
RenewalInspection oversight
Inspector name:Alexandra Roberts
8 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average: 32 deficiencies
1.6 deficiencies per inspection
Virginia average: 2.3 deficiencies per inspection
Inspection Report Summary for Pivotal Senior Services & Assisted Living in Springfield
The most recent inspection on March 27, 2025, found deficiencies related to staffing designation, posting of staff certifications, posting of the person in charge, and elevator inspection compliance. Earlier inspections showed a mix of results, including medication documentation and certification issues in April 2024, but a monitoring visit in March 2024 found no violations. Inspectors cited recurring themes around staff certification and administrative postings, as well as medication management in prior reports. Complaint investigations were unsubstantiated, with no enforcement actions or fines listed in the available reports. The inspection history shows some ongoing administrative and procedural issues, with no clear pattern of improvement or worsening over time.
Pivotal Senior Services & Assisted Living in Springfield Reviews
Share your thoughts and experiences about Pivotal Senior Services & Assisted Living in Springfield. Let’s celebrate the stories that make a difference!
Nancy Hicks
I love this facility walking in the door. I felt the warm welcome from the staff in the atmosphere. My mom has been so happy at this facility and it’s so much like home for her. I would recommend it for anyone.What do you like most about living here?
Answer: The group activities and the holiday celebrations so much care has gone into it to make it a special event. Can’t forget all the special gifts you received, birthday ect.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: Yes
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: Yes
How would you rate the quality and variety of the meals? (1-5)
Answer: 5
Are special diets handled well?
Answer: Yes
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: I think it’s great the activities they do together stimulates there minds
How was the units offered in this community?
Answer: Individual with their own bathroom very well decorated our Decoration of your choice.
Do you feel safe living in this community?
Answer: Yes
How well do you think the community handles emergencies or unexpected events?
Answer: Their are posting of what to do and the staff is educated on what to do
Are there any hidden fees or unexpected charges?
Answer: No the owner is very up front with the fees and resides the care of plan that is needed and if any change of care may occurs Shauna will talk to the family about improving life and health first before trying to raise cost
Would you recommend this community to others looking for senior living options?
Answer: YES very much it a welcome home feeling, the staff is great, I feel they care and enjoy their job and the owner is awesome, she is right with the staff helping out if needed.
Is there anything you wish you knew before moving in?
Answer: No
I love this facility walking in the door. I felt the warm welcome from the staff in the atmosphere. My mom has been so happy at this facility and it’s so much like home for her. I would recommend it for anyone.What do you like most about living here?
Answer: The group activities and the holiday celebrations so much care has gone into it to make it a special event. Can’t forget all the special gifts you received, birthday ect.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: Yes
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: Yes
How would you rate the quality and variety of the meals? (1-5)
Answer: 5
Are special diets handled well?
Answer: Yes
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: I think it’s great the activities they do together stimulates there minds
How was the units offered in this community?
Answer: Individual with their own bathroom very well decorated our Decoration of your choice.
Do you feel safe living in this community?
Answer: Yes
How well do you think the community handles emergencies or unexpected events?
Answer: Their are posting of what to do and the staff is educated on what to do
Are there any hidden fees or unexpected charges?
Answer: No the owner is very up front with the fees and resides the care of plan that is needed and if any change of care may occurs Shauna will talk to the family about improving life and health first before trying to raise cost
Would you recommend this community to others looking for senior living options?
Answer: YES very much it a welcome home feeling, the staff is great, I feel they care and enjoy their job and the owner is awesome, she is right with the staff helping out if needed.
Is there anything you wish you knew before moving in?
Answer: No
Financial Assistance for
Assisted Living in Virginia
Pivotal Senior Services & Assisted Living in Springfield is located in Springfield, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Places of interest near Pivotal Senior Services & Assisted Living in Springfield
9.9 miles from city center
Estimated distance in miles from Springfield's city center to Pivotal Senior Services & Assisted Living in Springfield's address, calculated via Google Maps.
— 4.87 miles to nearest hospital (Gastro Health - Alexandria - Beauregard)
Calculate Travel Distance to Pivotal Senior Services & Assisted Living in Springfield
Add your location
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around Alexandria The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
| Goodwin House Alexandria |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Alexandria (Alexandria West) | 250 | Yes | 62 | Studio / 1 Bed / 2 Bed | Ms. Dziedzic Christine | 22.4% | - | 6 | 50% | 0 | 18 | 3.0 |
| Elancé at West End |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Alexandria (Landmark) | 127 | No | 86 | Studio / Suite / 1 Bed / 2 Bed | Mr. Martin W. Brown | 45.7% | - | 7 | 57.1% | 3 | 15 | 2.1 |
| Sunrise at Mount Vernon |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Alexandria (Holland Road) | 112 | Yes | 57 | - | Miss Ashley Custer | 73.2% | - | 15 | 80% | 9 | 31 | 2.1 |
| Pivotal Senior Services & Assisted Living in Springfield |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Springfield (Monticello Forest) | 8 | No | 81 | - | Shauna Toussaint | 75.0% | A+ | 5 | 40% | 1 | 8 | 1.6 |
| Elancé at Old Town Alexandria |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Alexandria (Alexandria Historical District) | - | Yes | 97 | Studio / 1 Bed / 2 Bed | - | - | - | 0 | 0% | 0 | 0 | - |
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Contact Us
Published on
Updated on
Feedback
Write a review for Pivotal Senior Services & Assisted Living in Springfield
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
