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Pivotal Senior Services, based in Springfield, Virginia, stands as the ideal choice for individuals aiming to age in place with grace and confidence. This team offers unparalleled compassion and support, understanding the natural changes that accompany aging. Their expertise lies in helping seniors make well-informed decisions, whether buying or selling a home, downsizing to a more manageable residence, transitioning to a retirement community, or choosing to age in place.
Their services encompass assisted living and memory care, managed by a competent staff. Their facility is also equipped with innovative technology, including a natural gas-powered generator and advanced air purification systems, ensuring a safe and disease-free environment for seniors. Pivotal Senior Services also takes pride in their meticulous approach, offering exceptional housekeeping, engaging exercise programs, and assistance with daily activities, making it effortless for residents to enjoy their golden years. Moreover, they have established a robust network of trusted partners in real estate, finance, legal, and other fields. This ensures that seniors receive expert guidance from housing specialists and senior care professionals, guaranteeing safety and anticipating problems for a smooth and secure transition.
Lower than the Virginia average: 85.7%Pivotal Senior Services & Assisted Living in Springfield is administrated by Shauna Toussaint.
Key information about the people who lead and staff this community.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 32 | This facility has 75% fewer total deficiencies than a typical Virginia assisted living residence (8 vs. VA avg 32).↓ 75% better |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 2.7 | 10.7 | This facility has 75% fewer deficiencies per year than a typical Virginia assisted living residence (2.7 vs. VA avg 10.7).↓ 75% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.6 | 2.3 | This facility has 30% fewer deficiencies per inspection than a typical Virginia assisted living residence (1.6 vs. VA avg 2.3).↓ 30% better |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 14 | This facility has 64% fewer total inspections than a typical Virginia assisted living residence (5 vs. VA avg 14).↓ 64% better |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 2 | 9 | This facility has 78% fewer inspections with violations than a typical Virginia assisted living residence (2 vs. VA avg 9).↓ 78% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 40% | 64% | This facility has 24 percentage points lower inspection violation rate than a typical Virginia assisted living residence (40% vs. VA avg 64%).↓ 24% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 7 | This facility has 86% fewer total complaints than a typical Virginia assisted living residence (1 vs. VA avg 7).↓ 86% better |
|
Complaints per year
Average complaints per year since 2023.
| 0.3 | 2.3 | This facility has 87% fewer complaints per year than a typical Virginia assisted living residence (0.3 vs. VA avg 2.3).↓ 87% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on March 27, 2025, found deficiencies related to staffing designation, posting of staff certifications, posting of the person in charge, and elevator inspection compliance. Earlier inspections showed a mix of results, including medication documentation and certification issues in April 2024, but a monitoring visit in March 2024 found no violations. Inspectors cited recurring themes around staff certification and administrative postings, as well as medication management in prior reports. Complaint investigations were unsubstantiated, with no enforcement actions or fines listed in the available reports. The inspection history shows some ongoing administrative and procedural issues, with no clear pattern of improvement or worsening over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Minimum Age: 55
Shauna Toussaint is a licensed Long-Term Care Assisted Living Facility Administrator and Registered Nurse with a Masters in Nursing. As CEO and Founder of Pivotal Senior Services, she leverages her healthcare and real estate expertise to provide personalized support for seniors and their families. Shauna is dedicated to delivering upscale assisted living in intimate group settings while ensuring families receive the guidance they need during this important transition.
9.9 miles from city center
Estimated distance in miles from Springfield's city center to Pivotal Senior Services & Assisted Living in Springfield's address, calculated via Google Maps.
— 4.87 miles to nearest hospital (Gastro Health - Alexandria - Beauregard)
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Pivotal Senior Services & Assisted Living in Springfield is located in Springfield, Virginia.
Here are the financial assistance programs available to residents in Virginia.
The information below is reported by the Virginia Department of Social Services and Department of Health.
| Sunrise of Springfield |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Springfield | 100 | Yes | 75 | - | Ms. Anne Mccray | 84.0% | A- | 6 | 16.7% | - | 1 | 0.2 |
| Pivotal Senior Services & Assisted Living in Springfield |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Springfield (Monticello Forest) | 8 | No | 81 | - | Shauna Toussaint | 75.0% | A+ | 5 | 40% | 1 | 8 | 1.6 |
| Emilia Assisted Living of Ashlawn Court |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Springfield (Monticello Woods) | 8 | No | 42 | - | Mr. Rionario Porneso | 87.5% | - | 7 | 57.1% | 1 | 28 | 4.0 |
| Prestige Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Triangle | 8 | No | 3 | - | Stephen Gachoki | 25.0% | - | 3 | 66.7% | - | 14 | 4.7 |
Pivotal Senior Services & Assisted Living in Springfield is in the Monticello Forest neighborhood of Springfield.
Pivotal Senior Services & Assisted Living in Springfield has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to VA state health department records, Pivotal Senior Services & Assisted Living in Springfield's license expires on May 5, 2026.
Pivotal Senior Services & Assisted Living in Springfield's occupancy is 75%.
Shauna Toussaint is the administrator of Pivotal Senior Services & Assisted Living in Springfield.
Pivotal Senior Services & Assisted Living in Springfield has 8 beds.
Pivotal Senior Services & Assisted Living in Springfield has had 5 recently reported deficiencies.
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