Inspection Reports for
Pointe Coupee Healthcare

The facility failed to accurately transcribe a resident's insulin order, resulting in the resident receiving 30 units of Lantus insulin daily instead of the prescribed 5 units. The resident experienced a hypoglycemic episode with a blood glucose level of 23 mg/dL and required emergency treatment. The facility implemented corrective actions and staff training prior to the investigation.

The complaint investigation revealed multiple deficiencies including failure to promote resident choice, failure to notify physicians of significant changes, unsanitary conditions, inaccurate assessments, failure to implement care plans, medication errors, inadequate ADL assistance, pressure ulcer care deficiencies, pain management failures, staffing shortages, hospice care coordination issues, and unsafe equipment.

The facility was found deficient in multiple areas including failure to timely assist residents with activities, failure to notify physicians of changes in condition, failure to maintain sanitary mattresses, inaccurate MDS assessments, failure to implement care plans especially related to orthopedic devices and follow-up appointments, unsafe medication administration practices, inadequate personal hygiene assistance, failure to prevent pressure ulcers, inadequate pain management for a resident with a fractured elbow, insufficient nursing staff to meet resident needs, failure to maintain accurate medication records, failure to coordinate hospice care properly, and failure to maintain safe bed equipment.

The complaint was substantiated based on video footage and interviews. Resident #1's family reported the incident, and staff confirmed the undignified treatment by S3CNA.

The facility failed to ensure Resident #1 was treated with dignity and respect. Video evidence and staff interviews confirmed that S3CNA acted with a poor attitude, used inappropriate language, and handled the resident roughly during care and transfer.

No health deficiencies were found during the inspection.

The complaint investigation found substantiated issues with supervision and transfer procedures. Resident #1 was not properly monitored with his wheelchair alarm, and Resident #2 was transferred without the required two staff members, resulting in a fall and injuries.

The facility failed to ensure adequate supervision and proper use of assistive devices to prevent accidents for two sampled residents. Resident #1 did not have his wheelchair alarm in place as required, and Resident #2 was transferred without the required two staff members, resulting in a fall.

No health deficiencies were found during the survey.

The complaint investigation involved allegations of staff cursing in front of residents and mocking a resident's physical disability. The abuse was substantiated based on video evidence and staff interviews. The facility implemented corrective actions including staff suspension, in-service training, and monitoring.

The facility failed to ensure residents were treated with dignity and respect, including staff cursing in front of residents and improper feeding practices. Additionally, the facility failed to protect a resident from mental abuse by staff mocking his physical condition. Corrective actions were implemented prior to the State Agency's investigation.

The complaint investigation involved failure to provide paid services, physical abuse between residents, inadequate care plan implementation, and improper food storage. The abuse incident was substantiated but determined to be past noncompliance due to corrective actions. Other issues were confirmed by interviews, observations, and record reviews.

The facility failed to provide a paid haircut service to Resident #91, protect Resident #75 from physical abuse by Resident #32, ensure Resident #91 wore her neck collar as ordered, and store food properly in the kitchen. Corrective actions and staff training were implemented for abuse prevention and care plan compliance.