Occupancy rate
147%
In line with Delaware averageMix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home in Milford
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Polaris Healthcare & Rehabilitation Center LLC
Nursing Home in Milford
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Polaris Healthcare & Rehabilitation Center LLC
Polaris Healthcare & Rehabilitation Center provides cutting-edge post-acute services, skilled nursing care, and goal-oriented therapies in a homelike environment in Milford, Delaware. The facility is committed to meeting the physical, emotional, and spiritual needs of its residents while promoting dignity and respect. It is part of the Nationwide Healthcare Family.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
100
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
147%
Residents per day
147
Occupancy rate
147%
Residents per day
147
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
27% of new residents, usually for short-term rehab.
Typical stay
27 days
Private pay
51% of new residents, often for short stays.
Typical stay
28 days
Medicaid
21% of new residents, often for long-term daily care.
Typical stay
8 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$12.9M
Operating loss
-$978.8K
Privately-owned community
Operated by a business corporation.
Home revenue
$12.9M
Operating loss
-$978.8K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.9M
100-bed community
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation
A newer community that may feature more recent facilities and programs.
About this community
Occupancy
In line with Delaware averageOccupied beds
147 / 100
Average residents
86 per day
Facility TypeNursing Home
StatusActive
IssuanceMarch 15, 2025
License Number3060
CMS Certification Number085058
Polaris Healthcare & Rehabilitation Center LLC is administrated by Brenda Decker.
Staffing
Key information about the people who lead and staff this community.
Director of NursingAlison Gooding
Accept Medicare
Rehabilitation Services
Respite Care
Skilled Nursing
24-Hour Staffing
Subacute Care
Email
[email protected]
Fine Dining
Private & Semi-Private Rooms
Flat-Screen Television
Personal Housekeeping & Laundry
Religious Services
Beautician & Barber Services
Stimulating Recreation Program
State-Of-The-Art Equipment
Outdoor Patio
Specific ProgramsSubacute Care & Rehab, Wound Care, Respite Care, Skilled Nursing, Ventilator Unit
Religious ServicesYes
Food DescriptionFine dining available with a focus on comfort and quality.
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
11 visits/inspections
Show Inspection Reports
Latest inspection
Date
August 11, 2025
Annual Inspection158 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Delaware average: 64 deficiencies
Inspection Report Summary for Polaris Healthcare & Rehabilitation Center LLC
The most recent inspection on August 11, 2025, identified deficiencies related to insufficient nursing staff, delayed call bell responses, inadequate dental services, and incomplete resident medical records. Earlier inspections showed a pattern of issues including medication errors, emergency preparedness, resident rights, care planning, and discharge planning, with several substantiated complaints over time. Deficiencies have mainly involved nursing staffing, medication management, resident care documentation, and timely reporting of incidents. Complaint investigations were mostly substantiated when deficiencies were found, including one with immediate jeopardy related to medication errors that was later abated. The facility’s inspection history shows ongoing challenges with regulatory compliance, with some fluctuations but no clear sustained improvement trend.
Health Inspection History
Inspections
Total health inspections
6
Delaware average 4.4
Last Health inspection on Aug 2025
Total health citations
89
Delaware average 38.9
Citations per inspection
14.83
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
63 of 89 citations resulted from standard inspections; 17 of 89 resulted from complaint investigations; and 9 of 89 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
11% worse than Delaware averageDelaware average: 0.9
Serious Health citations
2
2
67% worse than Delaware averageDelaware average: 1.2
1 critical citation
2 serious citations
83 moderate citations
3 minor citations
Citations history (last 3 years)
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Aug 11, 2025
Issues related to the availability and quality of nursing staff and the care they provide.
Aug 11, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 11, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 11, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 28, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 28, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 28, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 28, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Milford The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Filter by care type
Polaris Healthcare & Rehabilitation Center LLC
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Milford
100
76.7%
-5%
3.57
-23%
2
89
14.8
3
91
-
-
Nationwide Healthcare Services
$11.7M
$2.9M
24.6%
85058
Country Rest Home
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Greenwood
56
-
-
-
-
0
0
0.0
0
-
A+
0
-
-
-
-
-
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
246
Employees
120
Contractors
126
Staff to resident ratio
2.59:1
61% better than Delaware averageDelaware average ratio: 1.61:1
Avg staff/day
59
Average shift
7.7 hours
0% compared with Delaware averageDelaware average: 7.6 hours
Total staff hours (quarter)
41,473
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
43
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
54
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
113
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
36.2%
15,034 contractor hours this quarter
Certified Nursing Assistant: 49
Registered Nurse: 36
Licensed Practical Nurse: 32
Qualified Activities Professional: 9
Staff by category
| Certified Nursing Assistant | 64 | 49 | 113 | 17,795 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 22 | 32 | 54 | 9,159 | 91 | 100% | 8.1 |
| Registered Nurse | 7 | 36 | 43 | 6,445 | 91 | 100% | 8.6 |
| Qualified Activities Professional | 0 | 9 | 9 | 1,763 | 90 | 99% | 8.9 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,402 | 90 | 99% | 7.8 |
| Mental Health Service Worker | 3 | 0 | 3 | 957 | 65 | 71% | 7.8 |
| Physical Therapy Aide | 5 | 0 | 5 | 592 | 73 | 80% | 6.6 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 499 | 72 | 79% | 4.2 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Dietitian | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 431 | 65 | 71% | 6.6 |
| Qualified Social Worker | 3 | 0 | 3 | 407 | 68 | 75% | 4.5 |
| Physical Therapy Assistant | 2 | 0 | 2 | 86 | 11 | 12% | 7.1 |
| Speech Language Pathologist | 1 | 0 | 1 | 5 | 1 | 1% | 4.5 |
113 Certified Nursing Assistant
% of Days
100%
54 Licensed Practical Nurse
% of Days
100%
43 Registered Nurse
% of Days
100%
9 Qualified Activities Professional
% of Days
99%
3 Other Dietary Services Staff
% of Days
99%
3 Mental Health Service Worker
% of Days
71%
5 Physical Therapy Aide
% of Days
80%
1 Administrator
% of Days
71%
4 Clinical Nurse Specialist
% of Days
79%
1 Nurse Practitioner
% of Days
66%
1 Dietitian
% of Days
65%
1 Therapeutic Recreation Specialist
% of Days
64%
2 Respiratory Therapy Technician
% of Days
71%
3 Qualified Social Worker
% of Days
75%
2 Physical Therapy Assistant
% of Days
12%
1 Speech Language Pathologist
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
95 residents
Residents by payment source
Medicare
16 residents (16.8%)
Medicaid
76 residents (80%)
Private pay or other
3 residents (3.2%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.7
22% worse than Delaware averageDelaware average: 9.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.7
15% worse than Delaware averageDelaware average: 19.0
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
15.2%
Percent of long-stay residents whose need for help with daily activities has increased
15.2%
In line with Delaware averageDelaware average: 15.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
20.0%
Percent of long-stay residents whose ability to move independently worsened
20.0%
In line with Delaware averageDelaware average: 19.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.0%
36% worse than Delaware averageDelaware average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
15% better than Delaware averageDelaware average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.1%
Percent of long-stay high risk residents with pressure ulcers
6.1%
36% worse than Delaware averageDelaware average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.5%
Percent of long-stay residents with a urinary tract infection
1.5%
30% better than Delaware averageDelaware average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
14.7%
Percent of long-stay residents who lose too much weight
14.7%
155% worse than Delaware averageDelaware average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.1%
Percent of long-stay residents who have depressive symptoms
3.1%
49% better than Delaware averageDelaware average: 6.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.9%
Percent of long-stay residents who received an antipsychotic medication
5.9%
47% better than Delaware averageDelaware average: 11.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
In line with Delaware averageDelaware average: 95.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
In line with Delaware averageDelaware average: 97.4%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.07
Number of hospitalizations per 1,000 long-stay resident days.
2.07
13% worse than Delaware averageDelaware average: 1.83
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.37
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.37
73% worse than Delaware averageDelaware average: 1.37
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.3%
In line with Delaware averageDelaware average: 82.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
59% worse than Delaware averageDelaware average: 0.9%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.3%
In line with Delaware averageDelaware average: 83.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.0%
40% worse than Delaware averageDelaware average: 21.5%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
19% worse than Delaware averageDelaware average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.9%
Percentage of SNF residents who experience falls with major injury during their stay.
0.9%
21% worse than Delaware averageDelaware average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
53.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
53.0%
In line with Delaware averageDelaware average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
56.8%
Rate of successful return to home or community from a skilled nursing facility.
56.8%
12% better than Delaware averageDelaware average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$127K
30% higher than Delaware averageDelaware average: $98K
Number of fines
2
7% more fines than Delaware averageDelaware average: 1.9
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Delaware averageDelaware average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$127K
Delaware average
$98K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 28, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 28, 2025
$114K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 11, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 11, 2024
$13K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Polaris Healthcare & Rehabilitation Center LLC based on CMS SNF Cost Reports.
Occupancy Rate
76.7%
↑ 22.5pp vs 2023
Net Income
-$978.8K
↑ ~$888.6K vs 2023
Total Payroll
$7.6M
↑ ~$2.1M vs 2023
Profit Margin
-8.3%
↑ 12.8pp vs 2023
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