Show Inspection Reports
Total health inspections
6
Delaware average 4.4
Last Health inspection on Aug 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Polaris Healthcare & Rehabilitation Center LLC
Nursing Home
Polaris Healthcare & Rehabilitation Center LLC
Nursing Home
Polaris Healthcare & Rehabilitation Center provides cutting-edge post-acute services, skilled nursing care, and goal-oriented therapies in a homelike environment in Milford, Delaware. The facility is committed to meeting the physical, emotional, and spiritual needs of its residents while promoting dignity and respect. It is part of the Nationwide Healthcare Family.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
100
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
76.7%
Residents per day (avg)
91
Occupancy rate
76.7%
Residents per day (avg)
91
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
27% of new residents, usually for short-term rehab.
Typical stay
27 days
Private pay
51% of new residents, often for short stays.
Typical stay
28 days
Medicaid
21% of new residents, often for long-term daily care.
Typical stay
8 months
Finances and operations
Proprietary home
Corporation
Home revenue
$12.9M
Operating loss
-$978.8K
Proprietary home
Corporation
Home revenue
$12,893,778.00
Operating loss
$-978,752.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.9M
100-bed community
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation
A newer community that may feature more recent facilities and programs.
About this community
Occupancy Rate
89%
Occupied Beds
89 of 100
Percentage of available beds currently in use by residents.
License Status
ActiveFacility Type
Nursing Home
License Date
March 15, 2025
Additional licensing details
License number:
3060
CMS Certification Number:
085058
Ownership & operating entity
Polaris Healthcare & Rehabilitation Center LLC is administrated by Brenda Decker.
Staffing
Key information about the people who lead and staff this community.
Leadership
Director of Nursing:
Alison Gooding
Care Services
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
All Levels of Care
Contact Information
Email:
[email protected]
Amenities & Lifestyle
Programs & Activities
Specific Programs
Subacute Care & Rehab, Wound Care, Respite Care, Skilled Nursing, Ventilator Unit
Religious Services
Yes
Dining & Nutrition
Food Description
Fine dining available with a focus on comfort and quality.
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
11 visits/inspections
8 visits/inspections triggered by complaints
Results
7 with issues
4 without issues
Latest inspection
Date:August 11, 2025
Type:Complaint Investigation
74 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Compare Nursing Homes around Milford
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Polaris Healthcare & Rehabilitation Center LLC
+38%
-23%
-5%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
DE 19963
100
No
-
-
NATIONWIDE HEALTHCARE SERVICES
76.7%
$11,742,835.00
$2,888,527.00
24.6%
91.20
3.5689
2
89
3
+38%-23%-5%
Country Rest Home
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Hospice Care
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Greenwood
56
No
A+
0
-
-
-
-
-
-
-
-
-
-
-
-
Polaris Healthcare & Rehabilitation Center LLC
Type of care:
SNF
AL
Community:
DE 19963
Bed Count:
100
Pets Allowed:
No
Operator:
NATIONWIDE HEALTHCARE SERVICES
CCN:
85058
Occupancy:
76.7%
Home Revenue:
$11,742,835.00
Payroll Costs:
$2,888,527.00
Payroll %:
24.6%
Avg Residents/Day:
91.20
Overall Rating:
Adj Nurse Hours:
3.5689
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
89
Severe Citations:
3
RN share vs State Avg:
+38%
+38%
Staffing vs State Avg:
-23%
-23%
Occupancy vs State Avg:
-5%
-5%Places of interest near Polaris Healthcare & Rehabilitation Center LLC
0.0 miles from city center
Milford, DE 19963
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
246
Total Staff
120
Employees
126
Contractors
41,473
Total Hours (Quarter)
59
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 43 | 8.6 | Yes |
| Licensed Practical Nurse | 54 | 8.1 | Yes |
| Certified Nursing Assistant | 113 | 7.4 | Yes |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
210 staff
7.8hs shift avg
Physicians & Practitioners ⓘ
5 staff
5.5hs shift avg
Therapy Services ⓘ
10 staff
6.7hs shift avg
Activities & Recreation ⓘ
10 staff
8.7hs shift avg
Social Services ⓘ
3 staff
4.5hs shift avg
Dietary Services ⓘ
4 staff
7.8hs shift avg
Other Services ⓘ
3 staff
7.8hs shift avg
Contractor Analysis
36.2%
of total hours from contractors
15,034 contractor hours this quarter
Certified Nursing Assistant: 49
Licensed Practical Nurse: 32
Qualified Activities Professional: 9
Registered Nurse: 36
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 64 | 49 | 113 | 17,795 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 22 | 32 | 54 | 9,159 | 91 | 100% | 8.1 |
| Registered Nurse | 7 | 36 | 43 | 6,445 | 91 | 100% | 8.6 |
| Qualified Activities Professional | 0 | 9 | 9 | 1,763 | 90 | 99% | 8.9 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,402 | 90 | 99% | 7.8 |
| Mental Health Service Worker | 3 | 0 | 3 | 957 | 65 | 71% | 7.8 |
| Physical Therapy Aide | 5 | 0 | 5 | 592 | 73 | 80% | 6.6 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 499 | 72 | 79% | 4.2 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Dietitian | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 431 | 65 | 71% | 6.6 |
| Qualified Social Worker | 3 | 0 | 3 | 407 | 68 | 75% | 4.5 |
| Physical Therapy Assistant | 2 | 0 | 2 | 86 | 11 | 12% | 7.1 |
| Speech Language Pathologist | 1 | 0 | 1 | 5 | 1 | 1% | 4.5 |
Health Inspection History
Inspections
Total health citations
89
Citations per inspection
14.83
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
63 of 89 citations resulted from standard inspections; 17 of 89 resulted from complaint investigations; and 9 of 89 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
11% worse than Delaware averageDelaware average: 0.9
Serious Health citations
2
2
67% worse than Delaware averageDelaware average: 1.2
1 critical citation
2 serious citations
83 moderate citations
3 minor citations
Citations history (last 3 years)
Nursing Services moderate citation
Aug 11, 2025
Corrected
Quality of Care moderate citation
Aug 11, 2025
Corrected
Abuse/Neglect moderate citation
Jan 28, 2025
Corrected
Abuse/Neglect moderate citation
Jan 28, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Nationwide Healthcare Services
Resident Census by Payment Source
95
Total Residents
Medicare
16
(16.8%)
ⓘ
Medicaid
76
(80%)
ⓘ
Private Pay/Other
3
(3.2%)
ⓘ
Specialized Care Beds
14
Total Specialty Beds
14%
of Bed Capacity
14
Ventilator Beds ⓘ
14%
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.7
22% worse than Delaware averageDelaware average: 9.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.7
15% worse than Delaware averageDelaware average: 19.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
15.2%
Percent of long-stay residents whose need for help with daily activities has increased
15.2%
In line with Delaware averageDelaware average: 15.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
20.0%
Percent of long-stay residents whose ability to move independently worsened
20.0%
In line with Delaware averageDelaware average: 19.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.0%
36% worse than Delaware averageDelaware average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
15% better than Delaware averageDelaware average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.1%
Percent of long-stay high risk residents with pressure ulcers
6.1%
36% worse than Delaware averageDelaware average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.5%
Percent of long-stay residents with a urinary tract infection
1.5%
30% better than Delaware averageDelaware average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
14.7%
Percent of long-stay residents who lose too much weight
14.7%
155% worse than Delaware averageDelaware average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.1%
Percent of long-stay residents who have depressive symptoms
3.1%
49% better than Delaware averageDelaware average: 6.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.9%
Percent of long-stay residents who received an antipsychotic medication
5.9%
47% better than Delaware averageDelaware average: 11.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
In line with Delaware averageDelaware average: 95.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
In line with Delaware averageDelaware average: 97.4%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.07
Number of hospitalizations per 1,000 long-stay resident days.
2.07
13% worse than Delaware averageDelaware average: 1.83
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.37
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.37
73% worse than Delaware averageDelaware average: 1.37
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.3%
In line with Delaware averageDelaware average: 82.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
59% worse than Delaware averageDelaware average: 0.9%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.3%
In line with Delaware averageDelaware average: 83.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.0%
40% worse than Delaware averageDelaware average: 21.5%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
19% worse than Delaware averageDelaware average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.9%
Percentage of SNF residents who experience falls with major injury during their stay.
0.9%
21% worse than Delaware averageDelaware average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
53.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
53.0%
In line with Delaware averageDelaware average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
56.8%
Rate of successful return to home or community from a skilled nursing facility.
56.8%
12% better than Delaware averageDelaware average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$127K
30% higher than Delaware averageDelaware average: $98K
Number of fines
2
7% more fines than Delaware averageDelaware average: 1.9
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Delaware averageDelaware average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$127K
Delaware average
$98K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 28, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 28, 2025
$114K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 11, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 11, 2024
$13K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Polaris Healthcare & Rehabilitation Center LLC based on CMS SNF Cost Reports.
Occupancy Rate
76.7%
↑ 22.5pp vs 2023
Net Income
-$978,752
↑ ~$889K vs 2023
Total Payroll
$7,554,844
↑ ~$2.1M vs 2023
Profit Margin
-8.3%
↑ 12.8pp vs 2023
Loading trend charts...
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