Polaris Rehabilitation and Care Center
Polaris Rehabilitation and Care Center is a Nursing Home in Wyoming
Polaris Rehabilitation and Care… is a Nursing Home in Wyoming
Polaris Rehabilitation and Care Center
Polaris Rehabilitation and Care Center is a Nursing Home in Wyoming
Polaris Rehabilitation and Care… is a Nursing Home in Wyoming
Overview of Polaris Rehabilitation and Care Center
Polaris Rehabilitation & Care Center is an excellent skilled nursing community located in scenic Cheyenne, Wyoming, dedicated to improving the lives of its residents through compassionate and comprehensive care. Polaris specializes in short-term and long-term care, providing 24-hour routine, emergency medical care, and a therapeutic environment that encourages recovery and well-being.
Their community strongly believes that living life to the fullest is important, even when you are receiving care, so they combined their treatment programs with amenities like advanced therapy rooms, engaging recreational activities, and a nutritious dining program adjusted to specific dietary preferences to create a home-like atmosphere where residents can feel safe, comfortable, and loved. Along with creative and holistic activities like music, art, and pet therapy, residents can take advantage of various therapeutic treatments, such as physical, occupational, and speech therapy. At Polaris Rehabilitation & Care Center, they are committed to delivering outstanding care that helps their residents achieve their health goals and lead fulfilling lives.
Eric Melvin is the Administrator at Polaris Rehabilitation and Care Center. A dedicated leader and proud veteran, Eric is passionate about caring for residents and supporting his coworkers. He fosters a compassionate and nurturing environment that prioritizes resident well-being and teamwork.
Home Information
Polaris Rehabilitation and Care Center
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The facility operates with a larger bed count than most state competitors, supporting broader intake. Resident stays are comparable to other state facilities, implying stable turnover.
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Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income trails most communities, suggesting tighter operating margins.
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Medicare nights run higher than most peers, indicating robust short-stay referrals. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights trail most peers, signaling limited market-rate volume.
OccupancyBeds
105
Total Bed Days Available
38325
Avg. Length of Stay
216 days
Avg. Residents per Day
70
FinanceHome Revenue
$11,475,758.00
Payroll Costs
$3,983,629.00
Profit
$-615,399.00
Total Home Costs
$9,971,493.00
Payroll % of Revenue
Percentage of home revenue spent on payroll costs.
Percentage of home revenue spent on payroll costs.
34.7%
House Specifics:CCN
535025
Owner Name
CHEYENNE OPCO LLC
Rural vs. Urban
Urban
County
Laramie
Type of Control
Proprietary — Individual
OperationsTotal Admissions
105
Total Discharges
118
% Medicaid Admissions
10%
% Medicare Admissions
69%
% Private Pay Admissions
21%
% Medicaid Discharges
13%
% Medicare Discharges
69%
% Private Pay Discharges
19%
Quality Ratings
Overall Rating
CMS 5-star rating based on health inspections, staffing, and quality measures.
CMS 5-star rating based on health inspections, staffing, and quality measures.
2 / 5
Health Inspection Rating
Rating based on deficiencies found during state health inspections.
Rating based on deficiencies found during state health inspections.
2 / 5
Staffing Rating
Rating based on nurse staffing hours per resident per day.
Rating based on nurse staffing hours per resident per day.
3 / 5
QM Rating
Quality Measures rating based on clinical outcomes for residents.
Quality Measures rating based on clinical outcomes for residents.
2 / 5
Nurse Hours / Resident / Day
Total nurse staffing hours per resident per day.
Total nurse staffing hours per resident per day.
3.78 hrs
Medicaid, Medicare & Private
Medicare Nights
Number of resident nights paid by Medicare for short-term or rehab care.
Number of resident nights paid by Medicare for short-term or rehab care.
19549
Medicaid Nights
Resident nights covered by Medicaid for long-term care or support services.
Resident nights covered by Medicaid for long-term care or support services.
4467
Free Market Nights
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
1426
105-bed community
A larger shared setting that may offer more common spaces and organized community services.
18+ years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 73 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Occupancy Rate
71%
Occupied Beds
75 of 105
Percentage of available beds currently in use by residents.
Wyoming average: 74%
License Status
ActiveFacility Type
NH
License Expiration
December 31, 2026
Additional licensing details
License number:
15443
CMS Certification Number:
535025
County:
Laramie
Ownership & operating entity
Polaris Rehabilitation and Care Center is legally operated by Polaris Rehabilitation and Care Center, and administrated by Andrew Riggin.
Director of nursing:
Lindsay Gonzalez
Staffing
Key information about the people who lead and staff this community.
Leadership
Director of Nursing:
Lindsay Gonzalez
Contact:
Ms. Jennifer Reaume
Contact Information
Email:
[email protected]
Fax:
307-634-6928
What does this home offer?
Building Type: Single story building
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Looking for a job? Apply for Open Positions at Polaris Rehabilitation and Care Center
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Touring Checklist for Senior Living
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Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
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Places of interest near Polaris Rehabilitation and Care Center
2.0 miles from city center
2700 E 12th St, Cheyenne, WY 82001
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
144
Total Staff
135
Employees
9
Contractors
31,144
Total Hours (Quarter)
43
Avg Staff/Day
8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 17 | 8.2 | Yes |
| Licensed Practical Nurse | 5 | 9.5 | No |
| Certified Nursing Assistant | 40 | 9 | Yes |
Staff by Category
Administration ⓘ
2 staff
8hs shift avg
Nursing Staff ⓘ
88 staff
8.8hs shift avg
Physicians & Practitioners ⓘ
4 staff
8hs shift avg
Therapy Services ⓘ
38 staff
6hs shift avg
Activities & Recreation ⓘ
1 staff
7.5hs shift avg
Social Services ⓘ
4 staff
4.5hs shift avg
Dietary Services ⓘ
4 staff
7.1hs shift avg
Other Services ⓘ
3 staff
7hs shift avg
Contractor Analysis
3.4%
of total hours from contractors
1,061 contractor hours this quarter
Certified Nursing Assistant: 1
Mental Health Service Worker: 1
Registered Nurse: 1
Speech Language Pathologist: 1
Medical Director: 1
Feeding Assistant: 1
Occupational Therapist: 1
Dietitian: 1
Occupational Therapy Assistant: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 39 | 1 | 40 | 10,732 | 91 | 100% | 9 |
| Registered Nurse | 16 | 1 | 17 | 4,558 | 91 | 100% | 8.2 |
| Nurse Aide in Training | 19 | 0 | 19 | 3,629 | 91 | 100% | 8.6 |
| Medication Aide/Technician | 6 | 0 | 6 | 2,022 | 91 | 100% | 9.2 |
| Licensed Practical Nurse | 5 | 0 | 5 | 1,616 | 90 | 99% | 9.5 |
| Physical Therapist | 19 | 0 | 19 | 1,433 | 82 | 90% | 6.5 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,172 | 89 | 98% | 7.1 |
| Speech Language Pathologist | 5 | 1 | 6 | 1,139 | 72 | 79% | 6.1 |
| Mental Health Service Worker | 2 | 1 | 3 | 826 | 68 | 75% | 7 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 780 | 59 | 65% | 8.1 |
| Physical Therapy Assistant | 4 | 0 | 4 | 680 | 66 | 73% | 5.9 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 508 | 64 | 70% | 7.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 501 | 62 | 68% | 8.1 |
| Qualified Social Worker | 4 | 0 | 4 | 336 | 70 | 77% | 4.5 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 266 | 70 | 77% | 3.4 |
| Feeding Assistant | 0 | 1 | 1 | 112 | 13 | 14% | 8.6 |
| Medical Director | 0 | 1 | 1 | 104 | 13 | 14% | 8 |
| Physical Therapy Aide | 3 | 0 | 3 | 70 | 16 | 18% | 4.3 |
| Occupational Therapist | 0 | 1 | 1 | 48 | 6 | 7% | 8 |
| Dietitian | 0 | 1 | 1 | 48 | 6 | 7% | 8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
| Qualified Activities Professional | 1 | 0 | 1 | 23 | 3 | 3% | 7.5 |
Health Inspection History
Source: CMS Health Citations (Dec 2022 – Nov 2025)
10
Inspections
38
Total Citations
0
Critical (J-L)
3
Serious (G-I)
3.8
Citations/Inspection
Nov 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
10
26% of total
Pharmacy Services
5
13% of total
Infection Control
4
11% of total
Resident Rights
4
11% of total
Abuse, Neglect & Exploitation
3
8% of total
Citation Sources
Standard Inspections
19
Complaint Investigations
27
State Comparison (WY)
Avg Citations (State)
18.9
This Facility: 38
Avg Critical (State)
0.2
This Facility: 0
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Nov 14, 2025 | G | Abuse/Neglect | F0600 | Open |
| Oct 24, 2025 | F | Nursing Services | F0725 | Corrected |
| Oct 24, 2025 | G | Pharmacy | F0757 | Corrected |
| Oct 24, 2025 | D | Quality of Care | F0677 | Corrected |
| Oct 24, 2025 | D | Quality of Care | F0686 | Corrected |
| Oct 24, 2025 | D | Quality of Care | F0690 | Corrected |
| Oct 24, 2025 | D | Resident Rights | F0557 | Corrected |
| Oct 24, 2025 | D | Resident Rights | F0580 | Corrected |
| Aug 28, 2025 | F | Nursing Services | F0725 | Corrected |
| Aug 28, 2025 | E | Nursing Services | F0732 | Corrected |
| Aug 28, 2025 | E | Quality of Care | F0677 | Corrected |
| Aug 07, 2025 | D | Abuse/Neglect | F0600 | Corrected |
| Aug 07, 2025 | G | Pharmacy | F0760 | Corrected |
| Oct 24, 2024 | F | Infection Control | F0880 | Corrected |
| Oct 24, 2024 | E | Resident Rights | F0561 | Corrected |
| Aug 23, 2024 | D | Quality of Care | F0695 | Corrected |
| Jun 26, 2024 | D | Infection Control | F0883 | Corrected |
| Jun 26, 2024 | B | Nursing Services | F0732 | Corrected |
| Jun 26, 2024 | D | Quality of Care | F0689 | Corrected |
| Jun 26, 2024 | E | Quality of Care | F0698 | Corrected |
| Jun 26, 2024 | D | Care Planning | F0655 | Corrected |
| Jun 26, 2024 | D | Care Planning | F0657 | Corrected |
| Jan 19, 2024 | D | Nutrition | F0806 | Corrected |
| Jan 19, 2024 | E | Nutrition | F0812 | Corrected |
| Jan 19, 2024 | D | Quality of Care | F0689 | Corrected |
| Jun 22, 2023 | D | Abuse/Neglect | F0604 | Corrected |
| Jun 22, 2023 | D | Infection Control | F0880 | Corrected |
| Jun 22, 2023 | D | Pharmacy | F0758 | Corrected |
| Jun 22, 2023 | D | Resident Rights | F0578 | Corrected |
| Dec 22, 2022 | C | Infection Control | F0888 | Corrected |
| Dec 22, 2022 | F | Nutrition | F0812 | Corrected |
| Dec 22, 2022 | D | Pharmacy | F0755 | Corrected |
| Dec 22, 2022 | E | Pharmacy | F0761 | Corrected |
| Dec 22, 2022 | D | Quality of Care | F0688 | Corrected |
| Dec 22, 2022 | D | Quality of Care | F0690 | Corrected |
| Dec 22, 2022 | E | Care Planning | F0641 | Corrected |
| Dec 22, 2022 | D | Care Planning | F0656 | Corrected |
| Dec 22, 2022 | D | Care Planning | F0657 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Resident Census by Payment Source
64
Total Residents
Medicare
6
(9.4%)
ⓘ
Medicaid
47
(73.4%)
ⓘ
Private Pay/Other
11
(17.2%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Member Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Family Council
ⓘ
Active
Resident Council
ⓘ
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for Wyoming Seniors
Program
State Program Name
Eligibility
Benefits
Community Choices Waiver
WY Medicaid CCW
- General: Age 65+ or disabled, Wyoming resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- WY Specifics: Sparse population; rural access focus.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
Wyoming Home Services
WY Home Services
- General: Age 60+, Wyoming resident, at risk of nursing home.
- Income Limits: ~$2,000/month (individual, varies).
- Asset Limits: $5,000 (individual).
- WY Specifics: Limited funding; rural emphasis.
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Older Americans Act (OAA) Services
Wyoming OAA Services
- General: Age 60+, WY resident; no income/asset limits.
- Income Limits (2025): None; donations encouraged.
- Asset Limits: Not assessed.
- WY Specifics: Includes Meals on Wheels; serves ~10,000 annually; rural emphasis.
- Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Medicare Savings Program (MSP)
Wyoming Medicare Savings Program
- General: Age 65+ or disabled, WY resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- WY Specifics: Includes Extra Help for Part D; no waitlist.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Energy Assistance Program (LIEAP)
Wyoming LIEAP
- General: Age 60+ prioritized, WY resident, low-income household.
- Income Limits (2025): ~$3,970/month (185% FPL).
- Asset Limits: Not assessed.
- WY Specifics: Covers gas, electric, wood; emergency aid available; serves ~15,000 households.
- Services: Heating aid ($300-$1,000/season), emergency aid ($500 max).
Family Caregiver Support Program (FCSP)
Wyoming National Family Caregiver Support Program
- General: Caregivers of 60+ needing care or 55+ caregivers of others; WY resident; 2+ ADLs.
- Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits: Not assessed.
- WY Specifics: Covers Big Horn, Carbon, Converse, Fremont, Goshen, Hot Springs, Laramie, Natrona, Washakie; serves ~1,000 annually.
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
Wyoming SCSEP
- General: Age 55+, unemployed, low-income, WY resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified.
- WY Specifics: Priority for veterans, rural residents; serves Big Horn, Fremont, Natrona, Park, Washakie.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Wyoming VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, WY resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth).
- WY Specifics: High rural veteran use; supports care costs.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Refund Program
Wyoming Property Tax Refund Program
Official government program page
- General: Age 65+ or disabled, WY resident 5+ years, homeowner/renter, paid property taxes/rent.
- Income Limits (2025): ~$22,500/year (individual in high-cost counties), ~$18,000 (low-cost); $36,000/$28,800 (couples).
- Asset Limits: Not assessed beyond income.
- WY Specifics: Refunds up to $900 (homeowners) or 50% rent paid; serves ~5,000 annually.
- Services: Tax refund (~$200-$900/year avg.).
Senior Farmers’ Market Nutrition Program (SFMNP)
Wyoming SFMNP
- General: Age 60+, WY resident, low-income.
- Income Limits (2025): ~$2,322/month (185% FPL).
- Asset Limits: Not assessed.
- WY Specifics: Vouchers (~$50/season); serves ~5,000 annually.
- Services: Vouchers (~$50/season) for produce at farmers’ markets.
Claim What’s Yours Financial Aid for Wyoming Seniors
WY Medicaid CCW
Community Choices Waiver
Requirements:
- General:Age 65+ or disabled, Wyoming resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- WY Specifics:Sparse population; rural access focus.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
WY Home Services
Wyoming Home Services
Requirements:
- General:Age 60+, Wyoming resident, at risk of nursing home.
- Income Limits:~$2,000/month (individual, varies).
- Asset Limits:$5,000 (individual).
- WY Specifics:Limited funding; rural emphasis.
Benefits without Contact:
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Wyoming OAA Services
Older Americans Act (OAA) Services
Requirements:
- General:Age 60+, WY resident; no income/asset limits.
- Income Limits (2025):None; donations encouraged.
- Asset Limits:Not assessed.
- WY Specifics:Includes Meals on Wheels; serves ~10,000 annually; rural emphasis.
Benefits without Contact:
- Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Wyoming Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, WY resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- WY Specifics:Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Wyoming LIEAP
Low-Income Energy Assistance Program (LIEAP)
Requirements:
- General:Age 60+ prioritized, WY resident, low-income household.
- Income Limits (2025):~$3,970/month (185% FPL).
- Asset Limits:Not assessed.
- WY Specifics:Covers gas, electric, wood; emergency aid available; serves ~15,000 households.
Benefits without Contact:
- Services: Heating aid ($300-$1,000/season), emergency aid ($500 max).
Wyoming National Family Caregiver Support Program
Family Caregiver Support Program (FCSP)
Requirements:
- General:Caregivers of 60+ needing care or 55+ caregivers of others; WY resident; 2+ ADLs.
- Income Limits (2025):No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits:Not assessed.
- WY Specifics:Covers Big Horn, Carbon, Converse, Fremont, Goshen, Hot Springs, Laramie, Natrona, Washakie; serves ~1,000 annually.
Benefits without Contact:
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Wyoming SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, WY resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified.
- WY Specifics:Priority for veterans, rural residents; serves Big Horn, Fremont, Natrona, Park, Washakie.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Wyoming VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, WY resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth).
- WY Specifics:High rural veteran use; supports care costs.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Wyoming Property Tax Refund Program
Property Tax Refund Program
Requirements:
- General:Age 65+ or disabled, WY resident 5+ years, homeowner/renter, paid property taxes/rent.
- Income Limits (2025):~$22,500/year (individual in high-cost counties), ~$18,000 (low-cost); $36,000/$28,800 (couples).
- Asset Limits:Not assessed beyond income.
- WY Specifics:Refunds up to $900 (homeowners) or 50% rent paid; serves ~5,000 annually.
Benefits without Contact:
- Services: Tax refund (~$200-$900/year avg.).
Wyoming SFMNP
Senior Farmers’ Market Nutrition Program (SFMNP)
Requirements:
- General:Age 60+, WY resident, low-income.
- Income Limits (2025):~$2,322/month (185% FPL).
- Asset Limits:Not assessed.
- WY Specifics:Vouchers (~$50/season); serves ~5,000 annually.
Benefits without Contact:
- Services: Vouchers (~$50/season) for produce at farmers’ markets.
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